Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for meal delivery with green chef. A few minutes after signing up, I realized that the info provided was misleading. The site mislead me into believing the animal proteins used we're organic. The moment I found this out I cancelled the order and deactivated the account. This all happened within a matter of minutes. This morning I received an email stating I was to receive my first order. I called GC they refuse to cancel the order, nor were they willing to look at the account to see the history and how I had cancelled the order and deactivated the account all within minutes of signing up.

  Business Response

  Date: 02/17/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I enjoyed what Greenchef had to offer for a while, but we then noticed the quality of the ingredients was going down, while the price went up. We even received a few meal box shipments that were missing ingredients. So, we decided to cancel our subscription.We completed our cancellation in the late afternoon of 2/12/23, 5 days before the expected delivery of our next meal box (their policy allows for a full refund if the account holder cancels 5 days before the next expected delivery). The next day, we noticed a meal box had been processed under our account, had begun shipment, and that we were charged $113.91, despite our cancellation the previous day. When we contacted Greenchef, they denied that we ever cancelled on that day, and said their records indicated we cancelled at approximately 12:41am on 2/13/23. This was obviously incorrect, as my wife insists she cancelled during the afternoon of the previous day. Now, we've been charged for food we don't want, and this seems predatory.According to other posters on the BBB website, this is not the first time this has occurred with customers. I'm really hoping I can get refunded.

  Business Response

  Date: 02/15/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team
  
  

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged onto the green chef app to skip weeks as I was out of town and had other stuff going on. I skipped 4 weeks in a row. I logged into the account to see what the meals were for the next few weeks and saw that I was already charged for the 2/16 delivery - which I skipped. It was preselected meals that was good I couldnt even eat - though I set my dietary preferences. I went on the chat and spoke to an agent asking to please cancel. I was told that they cant cancel the order even though it isnt shipping for several days. I was told the best they could do is give a half refund. I asked to speak with a supervisor and was told they would call me within 30 minutes. No call of course. I asked to cancel and was given the run around that I can skip weeks. Well, I did skip weeks yet was still charged. I would like a refund for the week I did not order and to cancel me account.

  Business Response

  Date: 02/13/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Green Chef delivery on Jan 29, 2023 through a ******** promo to receive the first few boxes at an introductory rate. My first delivery was scheduled for Feb 3, 2023. After reaching out multiple times, we finally received the box on Tuesday, Feb 7th. As it had been shipped on Feb 1, and the perishable contents were warm, we decided it was not safe to eat. Green Chef confirmed that their deliveries are only guaranteed fresh for 48 hours.I contacted Green Chef on Feb 4th and was told that I could not receive a refund for this box due to the fact that I joined with a promo rate. I was instead offered a credit of $103.92 on my next delivery which was scheduled for Feb. 10th. On Feb 11th, I reached out to Green Chef again as my order was not received on the 10th and I have been charged for it as well as the original spoiled box. It is my understanding that the second box shipped on Feb 7, therefore would no longer be guaranteed fresh even if received by end of today (11th). To avoid continued charges for unreceived items, I canceled my Green Box account effective today Feb 11, 2023. I am requesting refund for both payments totaling $140.89 made to Green Chef to date for items not received as agreed upon.

  Business Response

  Date: 02/13/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Green ********** went on the website to look at the meals and see how it worked, I decided not to move forward. My computer input my name, address and email automatically. I NEVER picked any meals and never placed an order. Yet, the website took it upon itself to pick ************ and place an order. This is fraud. I don't want any deliveries or food sent to me and I want a refund of my $44 I did not authorize. I since deleted my auto fill on my computer....nevertheless how can a website pick and place an order without me knowing?I am very upset

  Business Response

  Date: 02/10/2023

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 

   

  The Green Chef Team 

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19372191
  
  I am rejecting this response because:
  
  
  

  GREEN CHEF decided not to refund the $44. Not only did I NOT PLACE THE ***** MYSELF, I NEVER RECEIVED ANY PRODUCT FROM THEM AS THEY STATED THEY COULDN'T STOP THE SHIPMENT AND GIVE ME MY MONEY BACK. This company is very shady and so is their website. 

  DO NOT ***** FROM GREEN CHEF ... SHADY COMPANY...THEY STOLE M,Y MONEY AND WON'T GIVE IT BACK.

   

  Sincerely,
  
  *********************************

  Business Response

  Date: 02/17/2023

  We are currently working with the customer in regards to their Financial Institutions disconnect involving the customer's reason for the disputed charge. We will issue a full refund of $ $44.72 back to the customer's form of payment, barring the attempt not blocked by the customer Financial Institution. 

   

  Thank you, 

   

  The Green Chef Team 

  
  

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/23 I ordered green chef with a coupon and paid $76.64, I was able to choose my meals. It arrived 2/4/23. Some of the produce in the meal kits was bad and unusable. On 2/7/23 I was charged for another week of meals at the cost of $163.46. At this point I had only tried two of the four meals but wasnt satisfied and certainly did not think another four meals was worth $163. I contacted them on 2/7/23 via online chat and asked to cancel the shipment, and be issued a refund. They refused, even though the box was not in transit at this time. I called them directly on 2/8/23. They also told me they can not cancel shipment, and now it is in transit. She said she requested for a partial refund but was denied this request as well. I asked to speak to a manager but was told there were none available. In addition, I was unable to choose any of my meals so now I am being delivered food that includes pork, which I do not even eat. I received no email prior to billing stating time to choose your meals or anything to prompt this. This is the worst customer service Ive ever encountered.

  Business Response

  Date: 02/09/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team
  
  

  Customer Answer

  Date: 02/21/2023

  Hello, 
  
  I am messaging to let you know that the business did satisfy my request for a refund.  I would like to close my complaint as being resolved. Thank you. Complaint ID : ********
  
  -- 
  *****************************
  Registered ***************************** Salesperson
  ***************
  ************
  

  
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just resolved an issue with Green Chef, regarding a refund for meal box I did not order, as I had "de-activated" my account before the deadline to receive a meal box. Previously, I have had to "de-activate my account twice" . Today I ckd my email `and saw an advertisement for **. I opened it and was directed to the ** website. At that time, I was shocked to see my account still "active"! Again, I de-activated it on line! Also, when I received the previous refund in my bank; later on the same day, I saw a "pending" charge from ** for $40.01 . I did not act at that time, since it was pending, but, I had no idea what it was for. So, I waited to see if it would be removed. As mentioned above, when I opened the email advertisement from ** and noticed my acct "still active", and then "de-activated it again for the 3rd time, in last several days, I saw that a delivery date coming up had been left open. As I had "de-activated my acct then, for the 3rd time, I decided that "surely" the box would not be sent! I had also been in touch via email with a **************** rep (on ****), and I told him what was transpiring with the $40.01 charge, and how many times I had "de-activated my account". But, I have not heard back yet. That doesn't matter, because, after the fact, I have "de-activated my account 3 times", I still have been charged for an order I did not approve, so damage already was done! Again, in this new complaint, I want a "re-fund of $40.01 for an order I never approved", and my account was suppose to be "de-activated" (3 times de-activated) in advance of the date of the unwanted order! This has been very, very aggrivating and becoming stressful, and a ridiculous amount of my time and money to resolve these repeated mess-**** I request a full refund of $40.01 asap; and I would like to suggest ** review again my acct(s), if any, affiliated with ** and "confirm" they are all "de-activated" (please, for the sake of us all!). I can barely say "Thank you".

  Business Response

  Date: 02/02/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  The Green Chef Team
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Green Chef site to look around at the product and pricing. Unfortunately the way the site is set up, you have put all your information in, including payment info before you can see anything. So I did all that and took a look around, I was not pleased with the meal options or the pricing so I hit the unsubscribe button. At that point I thought my account was cancelled and I would not be charged for anything. I was wrong, I got a $116.11 charge on my account, they placed an order for meals I would have never chosen for my family. I contacted them BEFORE the box of meals shipped and was told there was nothing I could do and it was shipping and being charged. I asked for a refund because their website is not clear on the process of cancelling, and they refused saying I needed to contact customer care when I was cancelling the order. My question is how would I know when to call when I didn't even know I had placed an order??

  Business Response

  Date: 02/02/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team
  
  

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18957488
  
  I am rejecting this response because: I have asked for a refund, no refund was given. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/08/2023

  We are currently working with the customer regarding this matter.

   

  Thank you, 

   

  The Green Chef Team 

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a promotional from Green Chef, which caused me to re-activate my account. Upon reactivating it, to receive the promotional price I went on to the site to select my meals. However, I realized I could not after so many tries. Therefore, I wrote in a chat that I wanted to cancel my order and subscription. This was on 1/8/23 on 1/23/23 I received two boxes of meals. I am not sure why. On Thursday I called to cancel my subscription again. I was told he could cancel it but I already had an order pending again. I asked to cancel it and was told it was too late. I asked why I was receiving anything, when my subscription should had been off. He asked me to prove that a chat was sent. I dont have proof but I know I did not order the food I received and place an order for another one this time. I just want them to refund the order that hasnt been filled and not send it or any other order again. I tried calling to see if another person would be more helpful. He said he wouldnt refund my account and started playing some loud screeching noise and said he couldnt hear me. I just want my refund and to never have to deal with them again.

  Business Response

  Date: 01/27/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order with a discount code. The total was around $50. Even after I submitted it and clicked "view receipt" it showed this amount. However, today when I looked at my bank account I was charged $140. I went back into my account on Greenchef and it also showed the $140 charge. In other words, they tripled the charge overnight without any sort of consent or verification or anything. Just changed the amount. When I called they said that they could only "fix it" by applying the discount to my next order (as if I would feel comfortable ordering with them again). I explained the entire situation and asked for an explanation but was only told that they wouldn't do anything. Complete scam.

  Business Response

  Date: 01/25/2023

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team