Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Prozenith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 bottles of Prozenith on 6/28. Next day saw charge for 12 bottles. Tried to cancel the order that day and was told it shipped. Received the order on 7/15 and returned on 7/15 by Fed Ex. Delivered on 7/21/25. Gave them the tracking number and was acknowledged by Prozenith. No refund by 8/23/25. I called for a refund. Emailed on 8/30/25 again. No response at all.

  • Initial Complaint

    Date:09/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bottles of Prozenith capsules on July 13 and took them as directed, but I had no results. They didn't work as promised so according to their website I returned the product on August 16, 2025 along with my written and signed request to refund my money. Tracking shows that they received the product on August 19. Today is Sept. 1 and I'm trying to get my refund. They keep trying to get me to click on a link for an electronic form that is asking me to jump through hoops including submit a video to get my refund. Nowhere on their website does it say that this is required to get a refund. By the way, the website indicated I have 60 days. If not happy a full refund would be issued. I would like for BBB to intervene on my behalf.

  • Initial Complaint

    Date:09/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I watched a lengthy podcast with ***** ******* about Prozenith during which she clearly states that those who watch the entire video will receive 3 bottles and only pay for 3 (i.e., 6 bottles for the price of 3).After watching the entire video, I was redirected to the webstore for Prozenith on Cart Panda. I selected the option for 3 bottles with 3 bottles free. The price displayed was $49 per bottle. In order to complete ones purchase, one is required to click through 2-3 additional pages trying to upsell. I clicked No thanks each time and eventually completed the purchase. No price was displayed on the final page and I monitored my phone to make sure the charge reflected 3 x $49. To my surprise, I was billed $321.59!I reached out to customer service to try and correct the order. I was informed they were not aware of any offer for 3 bottles and 3 bottles for free. I instructed them to cancel my order and reverse the charges based on Oprah Winfreys podcast statement that customers would receive a full refund if they were dissatisfied for any reason. Instead, I was asked to fill out an online form to cancel my order. The online process prompted me to keep the product.I informed customer service that I would dispute the charge if posted and refuse/return any product which was delivered.While customer service seemed concerned that I might report the transaction to BBB, it did not result in them cancelling my order. I was subsequently charged $321.59 and product was shipped to my address.

  • Initial Complaint

    Date:08/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This took place 8-30-25 I watch a very long video of ***** ******* pitching the pink salt trickIt was very convincing & how she put all the ingredients from ***** together & working with a Doctor Onia to give to her friends, then she pitches the product called Prozenith I thought it was legitimate because of Oprah, so I ordered 3 bottles for $227.18 using my ****** account I was immediately transported to a page where I was pressured to purchase 6 bottles, I refused this & was sent to another page where I was offered to change my 3 bottle order to a 6 bottle order for $256.18 I saw it as a small savings so I bitthis was a big mistake! They suckerd me into making a new order for $256.18 this took place without giving me a chance to review my order.When I saw this on my ****** account I tried to contact them it was not the product company, it was a company called Cartpanda with a bad reputation and lots of complaints I tried to call them because I had no other number, I was on the phone for almost an hour when an agent answered she kept saying hello, hello, I cant hear you! Im going to hang up now. So, after that I suspected I was scammed and I went online and found I was scammed! Oprah has never had any to do with pink salt trick or the Product called Prozenith people online say the product is fake and nothing more than Turmeric powder.I do not want this product!! It was sold to me under false ************************** these people and the company should be in jailI called my credit card & put a freeze on the payment and the bank will be investigating them on fraud

  • Initial Complaint

    Date:08/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product and it did not work as advertised and i returned product per the instructions provided by the company. I was not given my refund even after several attempts to contact the company.I returned the product via certified mail I have documents but do not know how to download this information am 75 years old and not very knowledgeable about that sort of stuff

  • Initial Complaint

    Date:08/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company refuses to respond to my inquiries about my refund. When I call, the person on the phone hung up on me and would only give me the customer service email address as a method of communication and just told me to wait for them to respond. When I email, they only try to sell me more services and never actually answer my question. They have a 100% guarantee but, apparently you have to fight for a refund, that is if you can. I have proof of delivery that Prozenith received my return and yet they have not issued a refund.

  • Initial Complaint

    Date:08/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the product and they did not disclose that the main ingredient was tumeric. I am highly allergic to tumeric. The ad said 100% money back guarantee. I sent the product back 2 day priority but forgot to get the tracking number. I put all my information inside the package. They refuse to give me my money back without a tracking number. The phone number I was given is a third party number which they wouldnt help me either.

    Customer Answer

    Date: 09/09/2025

    Thank you for your email . The company has refunded my money.


    ***** ******

  • Initial Complaint

    Date:08/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/18/25 I watched an infomercial on FB featuring ***** ******* purporting to explain the "pink salt trick", weight loss claims, and explanation of product and why it works. I made an online purchase of 6 bottles on 8/18. They were shipped via ***** on 8/19 and arrived 8/22/25. The total cost, including tax, was $323.11. The Prozenith commercial stated the bottles would contain pink salt, green tea extract, berberine and resveratrol. The infomercial stated that this combination of ingredients as a supplement boosts metabolism and assists in weight loss. The package I received 8/22/25 contains 6 bottles of a product labeled "Prozenith", the total ingredients listed on the bottles are 2 forms of tumeric and black pepper. The prozenith company requests email request for returns; I emailed them immediately (8/22/25 @ 1715 hrs PDT). Receiving no response, I emailed again 8/26/25 @ 1015 hrs PDT. Still no response. Due to the fact this company is either blatantly conducting false advertising, or inadvertently sent me the wrong product, I have requested a prepaid return label to send the brand new, unopened, unused product back to them. I expect to receive a 100% refund ($323.11); I do not accept that I should be expected to pay for the return shipping.

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was being sold through a podcast I saw on ****** and it was a ** that supposedly invented it along with Oprah who supposedly funded the supplements. I was charged twice almost 600$ and when I reached out to get my refund I was unable to resolve any of my issues and did not receive a refund for the extra money charged on my debit card. I am disputing it with my bank at the moment.

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product for weight loss. It is Tumeric. There isnt any ingredient for weight loss of 6 pounds in 7 days or 30 pounds in a month as advertised. They set up a call with me to discuss my weight loss and they never called and I am unable to get in touch with them.

    Customer Answer

    Date: 09/08/2025

    They refunded me the full amount.  Thank you

Prozenith is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.