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Business Profile

Vitamins and Supplements

Prozenith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered this after watching a lengthy infomercial on 7/27/2025 for $311.64. They guaranteed 100% refund within 60 days of purchase. We returned the product to them by way of **** on 8/19/2025 with Tracking # **** 5123 9311 5231 2881 46. It was received at their ******, ** location on 8/23/2025 at 2:14 p.m.. We've done numerous emails to them requesting a full refund as we were in full compliance with their return policy. The only responses we get from them is that they understand our frustration and merely reinterate the information contained in our emails. I told them if I didn't hear from them I was going to BBB to have their business practices looked into. Within a few minutes they provided a link to assist in the refund. It was *************************************. They asked for a Tracking # and we provided it to them. Their request form is a joke, all they try to do is continue selling you the product Prozenith which we returned and do not want. Every segment of the form states that they can deny refund for any reason and also asked for a personal video. The end of the form only gave 2 options. Continue with the product and delay refund or select that you won't and the refund request will be closed. I have snap shots of screens if you would like to see them. My last email to them on 9/3/2025 was that all we want is our $311.64 credited back to our credit card and that shouldn't be hard to understand. This company is truly a scam. Thanking you for any assistance you can lend in resolving this problem.

  • Initial Complaint

    Date:09/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 6 bottles (was told 3 would be free) of weight loss pill (Oprah endorsed). FALSE. I called 5 minutes after ordering (Aug. 25) as I believed it was a scam. Was offered more bottles - refused. Tried several times to cancel order - wouldn't allow. Called again this morning to have ***** not deliver today, as I'm not home to refuse it. Was told by (***** at '***************') that if I did refuse it I would forfeit my original form of payment. This is a real scam! *************** ************ prozenith ************

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about the end of July, beginning of August, 2025, I watched a video, on ********, with, what I thought was ***** *******, along with others and supposedly doctors talking about 4 ingredients to lose weight. At the end of the video, they are selling this 'concentrated or purified form' in pill form. They offer a 60 day refund policy. I ordered the 6 bottle special. Then they send me an email saying they were offering me a scholarship for the first month coaching, which I never even discussed coaching with them. I asked for a copy of the ingredients, explaining that I was under a pain contract with my doctor and had to run everything by her and get her permission to take, due to that contract. There were NO pictures of the back of the bottles to show the ingredients list. Now, I know why. The ingredients they discussed, pink salt, green tea extract, berberine and some other ingredients. NOTHING, NO INGREDIENTS mentioned in the video were in the pills, Prozenith. All that IS in Prozenith is Turmuric!I CAN'T take that! I have sent 2 emails requesting information required to send the pills back to get my refund and have received NO reply.

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product that said it was for weight lost that was indorsed be famous people. After I paid for this product the same famous people were indorsing another product that said the same thing that helped them lose weight that they claimed prozenith did. I have sent them 5 emails requesting a refund for the 5 remaining bottles that I have unopened and they haven't responded to no emails and they don't have a phone number that works.order #****

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/16/25 I saw an hour long infomercial on ******** that included Oprah and a Dr. ***** Oprah said she did not use Mounjaro to lose the weight she recently lost but she lost it by taking Prozenith that included Himalayan Pink Salt, Berberine, Resveratrol, and Green Tea Extract and increased the production of GLP-1 just like Mounjari but had no side effects. Oprah said she was having a big special and paying half of the cost of 6 months of the product to help people. I paid $315.32 to Cart Panda Prozenith. They did send me a product of the 6 bottles I expected, and the product label says Prozenith but the ingredients only include Tumeric and Black Salt. The infomercial claimed they have a 60-day money back guarantee. I tried to reach out to Prozenith and only got an email address from the website. There was a phone number, but it was only to a second party that tracks shipments for multiple companies and that person provided me with the same email address that is listed on the website. I sent 3 emails with no response. I cannot believe AI is capable of making Oprah talk and I cannot believe a company would exploit people like this. I am embarrassed that I fell for this and just want my money back. I have included pictures of the emails I sent, the invoice I received when I paid for the product, and a few messages that I found on ******** when I looked up Prozenith that were from others who were dooped as well.

  • Initial Complaint

    Date:09/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from a video that ***** ******** was in and at the end you order 3 and 3 free @ 49./btl. and refund any time. I pd $294 through my Pay Pal. Received emails from a trainer and all. Had a cardiologist appt that Monday and my cardiologist said no salt for my heart and *** My primary said do not take becasuse of my thyroid and heart condition as well as my ** and leg swelling.I cant get the needles because can cause Thyroid Cancer and he said absolutely no. I received the package and still upopened and contacted ***** at customer service email *************************************** We exchanged several emails and told her I would return and like a refund for the product because it is a health issue that I cannot use their product. They made me fill out a form and tell why and amount etc. It's been a week and have not heard anything back. Finding out that this is an overseas scam company they are hoping I just get stuck with the product and keep my money. This is my ***** I told them. They keep asking me to fill out this form which I did. I have saved all the emailes from my private acct ***************************** and forwarded to my work email thinking it would be easier to upload for you and this complaint. I do have them but having trouble uploading. if there is an email I can send to BBB and use the order & tracking number i can do that. Please contact me for anything else you need. The product is still bagged and I offered to return the product and get my refund but they keep giving me the run around. Thank you

    Customer Answer

    Date: 09/10/2025

    Afternoon,

    Please see attached in reference to Complaint # ********. I have a pending credit of $294 on my ****** account.  I wanted to make BBB aware of this.

    If you need further infomation, please let me know.  Thank you for your assistance in this matter 

  • Initial Complaint

    Date:09/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/19/25 date of transaction Of $698.18 Want them to honor their 60 day money back guarantee

    Customer Answer

    Date: 09/11/2025
    This complaint has been resolved 

    #********

  • Initial Complaint

    Date:09/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Email Confirmation - Reference #****** I received a package from you but instead of 6 bottles it contained only 2 bottles. I am totally dissatisfied and disappointed. I want a full refund of $320.46. Plus I want a prepaid return shipping label sent to me to return the 2 bottles that you sent to me.What is being done to rectify this matter? I have called, followed by a week of emails to no avail.

  • Initial Complaint

    Date:09/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Prozenith online, then could not verify it was safe to take with my current meds. I cancelled the order within 24 hours of placing it, received it anyway, returned it and can't get all my money back. Portions of my last email to them includes all details:Sent: Monday, Sept 1, 2025 12:28 AM To: ************************************* Subject: ATTN: DIRECTOR OF CUSTOMER SERVICE Please CREDIT ****** Transaction ID ***************** for $********* ORDER for 12 bottles of Prozenith on 07/31/2025 was CANCELLED within 24 hours of placing it, BEFORE ***** received it on 8/4/2025 to be shipped to me. I will not pay shipping to return a CANCELLED ORDER to you. Refund due for return shipping $13.50.I received a 50% credit ($220.32) as an incentive to keep it, which I did not approve. You received the returned product within 18 days of the original order. Please issue a credit for $220.32 (50%) + $13.50 (SH) = $233.82.TIMELINE 07/31/2025 Order # ****; ****** Transaction ID *****************; Total $440.64 was charged.08/01/2025 Via email I CANCELLED #****.08/02/2025 Via email AGAIN, I CANCELLED #****.08/04/2025 ***** rec the package from your company to ship to me (*AFTER I cancelled it*).08/04/2025 I received ($220.32) credit for 50% of order to keep the product. 08/12/2025 I received the product; ***** tracking # ************. 08/14/2025 I Shipped product back to you; **** tracking # **********************; $13.50*.08/18/2025 Package was delivered to you at 1:14 pm.I have exchanged more than 15 emails with the company, receiving canned responses and duplicate requests. All details were included in the emails. I did still "fill out the steps to request a return at the link: *************************************" they provided, which denied the refund past 60 days. NOT!!!They offered to apply the balance they owe me to other services they provide.I DO NOT WANT any products, or services from this company.Please help, ***** *********

  • Initial Complaint

    Date:09/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I watched a video about this product which included celebrity recommendations I purchased the exact product mentioned during the video and was charged$318.11 immediately. The product was delivered approximately August 30. I immediately checked the ingredients on the 6 bottles and discovered that they included none of the promised ingredients (exactly as your other complaints) only a type of tumeric and a bulking ingredient. I called the service number and was told I must send an email which I did three times. I also received an offer to keep the product and apply my payment to coaching which is unacceptable. I advised them that I would like a full refund which was promised in their ad and on their web site. I offered to return the product and have not yet received instructions where to send it. So far I have only been sent a repeat of their offer to provide coaching. I am angry that this company is allowed to repeat their deceitful process and have since then read many similar complaints about them and even that the celebrity recommendation was false. I hope you can help me get my money returned.

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