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Business Profile

Vitamins and Supplements

Prozenith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 79 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date 7/23/25 Shipped 7/25/25 Requested refund of $294.00 I ordered pink salt trick and they sent tumeric which i cannot take per my doctor I request the $294 back to my original credit card This business has not returned my money after all this time. I had numerous conversations to no avail. I do not want any replacement items I have returned the pills postal tracking 9505 5127 7551 5224 9986 30

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund from the company.The product has been returned as of September 12, 2025.I have requested my refund by following the website information.The product was sent without any return slips or instructions.I also had to pay to have the product shipped back to the company. ($14.94) by using *** *********** *** Tracking #: 1ZXX86510338846403 The product (Diet Pills) on the company website states that the product has not been evaluated by the ****************************. This product is not intended to diagnose, treat cure or prevent any disease.I have diabetes and take other medications. I was unsure if the product is safe to take.

  • Initial Complaint

    Date:09/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 3, 2025 ordered two at $69 apiece then 24 the other three was at $17 apiece Been calling him and trying to get the address and they said all you should have it been calling him about every other day getting the same answers. I just kind ofstarted getting very frustrated. I know Im running out of very much out of time. I dont know if theres even anything you can do

  • Initial Complaint

    Date:09/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/17/25, I listened to an infomercial regarding a weight loss product that was endorsed and used by ***** *******. It was simple to use and would provide all the necessary outcomes for anyone battling lifelong weight problems like me. After hearing how they were turned away by ********** and then found this small company who had been producing her own special formulas, she agreed to take them on and make and produce their product. Well, I was convinced this was worth a try and it came with a 60-day money back guarantee. So I purchases 3 bottles (3mos. supply) at a price of $227.70. It arrived about a week later & I started taking 2 a day per instructions. After 2 weeks, I saw no difference, I decided to continue ****** least 1 month, which I did. Still nothing, no weight loss, no inches loss. All of which was said to start happening right away. At that point I was feeling like I need to take them up on their guarantee and get at least some of my money back. So on 8/29/25, I called the number listed & explained what I was trying to do. They told me I needed to send an email to ************************************* which i did on the same date, telling them their product did not work for me and I would like a refund. Also, I asked them to let me know where to send the 2 remaining bottles. No response for weeks. I called again & was told someone will call you back today. No one called. I resent the 8/29 email with a note asking for someone to reach out to me. That was 9/19/25. I called again today, same story: "someone will get back to you".

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unable to use the pills do to a surgery. I sent all pills back in unopened bottles and have not received a response to my emails nor a refund. I am seeking a full refund of $294

  • Initial Complaint

    Date:09/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase product on 8/22. Ship date was 8/25. Credit card was charged for $294.00.Product expected was based on the advertisement on ******** with many supplements listed. What was received was a product with just turmeric and black pepper for ingredients. Called customer support when I opened the package on 9/10 that handles various companies and they told me to email *********************************** I emailed on 9/10 and again on 9/12. Followed up with another phone call on 9/16 and was told it could take 7-10 business days to get a response via email for return processing. Sent another email on 9/16. It is now 9/24, still no response to any email and have sent yet a 4th request for refund and return processing instructions; my bottles are not opened or tampered with and ready to send back at my expense.I can't find any other phone numbers for the company to call and have only the one email address to reach out to. I will never purchase like this again.I did try to cancel my order within a half hour of placing it, something in my gut told me something was wrong. Again, it was that email and still no response. Representatives contact me to continue the program asking for more money but can't help me with returns. This is frustrating when I see the actual product now on ****** with the ingredients I expected and their return policies are excellent, not that I would if I returned, because I would have actually got what was ordered.

  • Initial Complaint

    Date:09/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 bottles of Prozenith online after watching a video that promised 6 bottles for the cost of 3. That didnt happen when I ordered 6 bottles, so I returned them. ***** sent documentation that my return was received and signed for. However communication with CartPanda/Prozenith was repetitious and ineffective. Im still waiting for a credit to be issued.

  • Initial Complaint

    Date:09/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Prozenith for weight loss. I paid $317.52 for the product and used for 30 days, with no results. I returned the unused product within the 60 day refund period and have not yet received my full refund which is due to me.

  • Initial Complaint

    Date:09/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order Prozenith "pink salt" weight loss capsules from an add seen on ******** 8/17/2025. It was to have 5 ingredients, none of them which where listed on the bottle when received. I called the support line, they told me they could not help on 09/02/2025 , I needed to e-mail ************************************* for instructions, I did, no response. Mailed the product back Priority mail 9/03/2025 according to tracking it was received at the address in **************** that it was shipped from and delivered to an individual @ 11:47 am on Sep ******. I have followed up with phone calls and e-mails every few days, no response. Because they advertised a 60 day moneyback guarantee I am seeking to be reimbursed the $677.31 paid and was charged my card. Prozenith ***************************************

  • Initial Complaint

    Date:09/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Prozenith because of an article I saw on ********. I'm usually very cautious about these types of ads but this one reeled me in. I ordered six bottles with the written promise that I could return for a full refund within sixty days. The product doesn't provide the advertised results. In fact no results at all. I've emailed customer service three times with no response and called the customer service phone number and was told they couldn't help me and I had to go through email only. I've now made a claim through my credit card for reimbursement. Don't order anything from them.

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