Complaints

This profile includes complaints for Prozenith's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Prozenith

  19655 E 35th Dr #100 Aurora, CO 80011

• 

  Prozenith

  1621 Central Ave Cheyenne, WY 82001-4531

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prozenith stated on their web site that their product comes with 100% money back guarantee. I purchased 3 bottles at a price of $224.34. Received the order on Sept 4, 2025. Started taking the product on Sept 6, and continued for 16 days. I experienced digestive upset and had to discontinue taking them. I contacted Prozenith via email to request a refund. InitialIy the response was to point out that it was very rare to be dissatisfied with the product. When I persisted, I was directed to complete a form on line and follow the instructions to return the product. I sent back 2 full and 1 partial bottle on October 6, for which I have a proof of delivery from ****. I continued to correspond via email and most responses were giving me tracking numbers or telling me that they are working on the refund. I believe that I was corresponding with AI, as the responses did not make sense. I dont believe that they have any intention of refunding my money as they advertise they would.

• Initial Complaint

  Date:10/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having trouble getting a refund and it has been two months. No response. No credit and it was over $300. I returned all of the product.

• Initial Complaint

  Date:10/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 bottles of Prozenith in July 2025. I returned them. The refunded me $124.00. THEN I received 8 bottles. If did not want these. I was told where to send them back. I did so August 5, 2025. I called and said Im returning them. They told me the address to send them to, so I did. In ********** In the mean time I called them 3/4 times. They told me I would be getting a refund in 3 to 7 days. I called again and again. They said the very same thing. I calle back today and they had a new response. I couldnt get my refund of $304.00 because I sent it to the wrong address. I believe Ive been scammed. My phone is **********. Their phone is **********. They are refusing to listen to me. My email is ********************* Please help me get my money back. This a scam!!

• Initial Complaint

  Date:10/29/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 6 bottles of Prozenith. Company shipped 8/17/2025 only 2 bottles. Contacted the company multiple times. **************** phone number says they can't help (ironically, they can only take your money) and that the company can only be reached via email for problems. I attempted to contact multiple times without any response at all. Did not open the 2 bottles sent as I was waiting for instructions. Originally asked for the additional bottles to be shipped. Now realize this is just a scam. I am out the money and the product. Shame on me for late night purchase based on ***** ******* recommendation without doing any due diligence.

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product with a 90-day full refund guarantee. I tried it for a month and it didn't work. Since then, I've sent email after email looking for a refund. The information on BBB website and Prozenith website give web and phone #s for OTHER companies who have nothing to do with Prozenith.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08-04-2025 I thought I was authorizing a purchase for a specific supplement with very specific ingredients. I am not sure what the actual name of the company is, but I discovered that someone named **** ******** registered the trademark on 02-08-2025. The day I purchased the supposed product I also watched a rather long marketing video about the product- it had come across a thread while I was on ********* It turns out that the video was nothing but a scam created by AI and was not at all legitimate. The company... or the person behind all this is lying and deceiving people with their scandalous fake information. I did not receive the same product that I was sold. The purchase amount was for $698.18. The people selling this product used an online platform called ********* to complete customer purchases. When I realized that the wrong product was sent, I immediately reached out and attempted to complete the return process. I used the contact information that was provided on the product bottle, as well as the information I received from emails, text messages, and the information provided to me when I called to start the return process. I indeed tried to return the goods, documentation via sent emails, and text messages have been uploaded. Nobody helped or provided correct information, as to what I needed to do to successfully complete the return process. The links to various resources are no longer operational, and these people have also rebranded their product a couple times over. One new name is LipoVive. I request help in obtaining a refund and will assist the BBB in bringing serious charges of false advertising, fraud, and corruption against this company and its associates.

• Initial Complaint

  Date:10/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Prozenith is falsely advertising their product. In addition they say the product comes with a money back guarantee, but I have been trying for over a month now to get the company to respond to my request for refund. I continue to reach out to them and they dont respond. So my complaint is that they falsely advertise their product with a false guarantee.

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $318.40 worth of Pink Salt Diet. It took over 3 weeks for the package of 6 bottles to arrive. It was advertised as having pink Himalayan sea salt and other exotic ingredients that equaled to the ******* shots but safer. when it arrived, it stated the sole ingredient was TURMURIC. (I am allergic to turmeric!) Thank heavens I read the label. In very tiny letters I had to blow up with my phone to read. Im ********************************************************************************************************************************************************* 50%. I said no. So then I was offered to keep the product and 60% refund. I said no that I would return the product for 100% refund. I was scheduled for surgery the next few days so It took me about 2 week to return it at my expense. I made sure it was signed for that they received it. I disputed it on my cc. My cc denied me the dispute today stating the companies bank had a mandatory 30 day return policy. No one mentioned this but it was returned in the 30 days FROM RECEIPT OF THE *****

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried product, didn't work. I filled out their requested forms, returned un used bottles, have sent several emails and have received zero response, or money back. There customer service is horrible, but basically no customer service. Return policy difficult and not as stated. I simply want return of my money.

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw when I ordered that they had a 90 day guarantee. I got the order for 90 days of product and used it for a few weeks and saw no results. When I wanted to return what was left and get a refund I was told to email them which I did. I kept waiting for a response and by the time I got one I was told that it was past the 60 days in which I could get a refund. Then they tried to convince me to use a service they could provide instead of a refund.