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Business Profile

Vitamins and Supplements

Prozenith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Prozenith's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prozenith has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Prozenith

      19655 E 35th Dr #100 Aurora, CO 80011

    • Prozenith

      1621 Central Ave Cheyenne, WY 82001-4531

    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was $294 that was supposed to give me 1/2 price off of that charge. They have charged me the full price. The phone # they give for customer service is the wrong number.

      Business Response

      Date: 08/12/2025



      ATTN:                                                                                                                Date: 08/12/2025
      Director of Operations
      Better Business Bureau 

      Re:  ******** - ***** ******

      To Whom It May Concern, 


      We appreciate the opportunity to respond and understand how upsetting it must be for Ms. ****** to feel she was overcharged and unable to reach customer service.
      Upon reviewing this matter, we conducted a thorough search of our systems using Ms. ******* name, email address, and any other available details. We were unable to locate any account, order, or transaction matching this purchase. As such, we cannot verify the order, the amount charged, or any prior communications. For transparency, we have attached a screenshot confirming that no account was found in our system.


      We respectfully recommend that he continue to reach out directly to SlimJaros customer service to resolve the matter. If needed, he may also wish to share proof of purchase, order confirmation, and copies of email exchanges with SlimJaro when following up.


      We regret that we cannot provide a direct resolution here, but as no account or transaction exists in our system, we are not the company that processed this order. We remain committed to cooperating fully with the BBB to help ensure Ms. ****** is directed to the correct business for resolution.


      If Ms. ****** has any further questions or concerns, she can contact us directly at ******************** or by phone at ************.
      Sincerely,
      Daisy
      ********************


      Customer Answer

      Date: 08/13/2025

       
      Complaint: 23294696

      I am rejecting this response because: Here is the delivery package of the item they sent me.

      Sincerely,

      ***** ******

    Prozenith is NOT a BBB Accredited Business.

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