Business Profile

Vitamins and Supplements

Prozenith

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Prozenith's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

132 total complaints in the last 3 years.
132 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/18/2025
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: ************************************* I watched the video for The Pink Salt Trick, featuring Oprah, where she promises viewers that she will gift 3 free bottles to everyone who purchases the 6 bottle option of Prozenith, meaning the cost will only be $49 x3 bottles. But when placing an order from the links on the Prozenith website immediately after watching the video, the cost is $49 x6 bottles, and there are only 6 bottles that will be shipped. In other words, the promise of 3 free bottles was a lie. Classic bait and switch. The company does not answer their phone, it is a constant busy signal.
Customer Answer
Date: 08/26/2025
Dear ******,

I received a phone call on Sunday afternoon, August 24, 2025, from a Prozenith ***resentative. He knew that I had sent his company an email with the subject line: Prozenith bait and switch. That was all the information he had.

Specifically, he knew nothing of the content in my initial email complaint to his company; was unaware of the Prozenith customer service *** who sent me an email ***ly, entirely in Spanish, or that I ***lied to that email requesting customer service in English - to no avail; was unaware that I had filed a complaint with the Better Business Bureau; did not know there was a lengthy video with Oprah advertising Prozenith and directing traffic to the official Prozenith website, nor was he aware of the disc***ancies between what was promised in that video vs what is stated on the Prozenith website; and was not familiar with what is actually on the official Prozenith website.

As we looked at the official Prozenith website together, I pointed out that there is no product information. For example, there is no list of ingredients. In fact, it is not entirely clear what ingredients are in Prozenith, as there are no "about this" or "FAQ" links. Neither is there any information about how to use their product, when to take the product, how many pills/capsules per dose, how many doses a day, etc.

We both noticed that none of the three pictured items (please see the screen shot below) match their descriptions. Tumeric is a bright yellow-orange substance. ***** Nigrum is a black peppercorn. The informational video that brought me to this website was advertising the "Pink Salt Trick." A ****** search showing the ingredient label for Prozenith shows it contains no pink salt. Yet, the middle picture looks very much like a mineral salt of some kind. We both found this puzzling.

One interesting comment the Prozenith *** made was that he was told the official ***************************** website has the *** recipe for anyone wanting to try the pink salt trick. We looked at the website together and found no *** recipe or mention of the pink salt trick. I pointed out that there would be no reason to spend money on Prozenith if the company gives away the *** recipe for free, but if they are going to put the *** recipe on the website, it would be great to see a side by side comparison of customer results using ********************** vs the *** recipe - so everyone would know which one works better. The Prozenith *** agreed without exception.

The Prozenith ***resentative said these were all marketing issues, and he was forwarding all my concerns to the marketing department for review. Given how poorly the company p***ared the ***resentative to respond to my concerns, I do not expect the marketing department to be forthcoming with information.

Thank you for listening.
Initial Complaint
Date:08/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company : PROZENITH Date of transaction/order: 8/1/25- shipped to me 8/4/25- I returned 8/13/25 requesting FULL REFUND of $318.62 Order # ************************************************ by CS agents both by phone and e-mail for a FULL RETURN AND REFUND. ( I was unable to use the product due to a medical diagnosis I have ). I am reporting and filing a complaint re: this company's unethical return process. I made it very clear reason I needed to return the product ( 6 bottles). I continued to receive e-mails and direction from Phone CS Agents if I would like to keep the product and receive a portion of my initial payment refunded, they asked if I could/would give the product to someone else (HIGHLY unethical- I am a Registered Nurse and would NEVER Give to anyone else a medication or supplement I ordered for myself!!) , I finally shipped my order back at my own expense and called *************** to confirm receipt and delivery of my package. I called ***** and was told to view yet another e-mail asking if I'd like to apply my purchase to coaching sessions with a specialist vs. a refund!!! I made it VERY CLEAR I wanted a refund and did not want to keep the product. I FINALLY continued to call their customer care department and was able to process my return and refund and will be watching my credit card for confirmation of refund.. I received a confirmation e-mail today that my refund was confirmed and was told I should see the refund appear to my credit card in 3-5 banking/business day. This business is VERY UNETHICAL and I would like to report this to the BBB/file a complaint.
Customer Answer
Date: 08/18/2025
I have resolved the complaint with the business. Please close.

Thank you
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the supplement Prozenith (2 bottles) on July 13th. The company offered 100% refund if not satisfied. I contacted them on August 4th saying I wanted a full refund as I could not take the product. I completed the requested paperwork for the return.I was then contacted by the company stating they would give me credit for other services and I turned them down. They then offered a 50% refund and I didn't have to return the product, I turned that down and insisted they give me the promised return. I was given 3 bogus addresses to send the product back to:1 Prozenith ****************** ************************************************************************ 2 Prozenith ****************** ********************************************* 3.Prozenith ****************** 4567 Real Address ************************* When I responded that they gave me bogus addresses, they began the entire refund process over.The email address I have been dealing with is *************************************
Business Response
Date: 08/14/2025
Hello,

Thank you for your email.
Please be advised that this customer was fully refunded on August 8, 2025. Please note, the refund can take up to 10 business days to be posted on their credit card statement.
If you, or the customer have any question, please feel free to reach out to us.

Warm regards,
Customer Support
Customer Answer
Date: 08/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: July ******* $302.53 Order # **** Product ; Prozenith I viewed advertisement online. ***** ******* was on the advertisement advocating for the product. The product was suppose to contain a plethora of ingredients of which it only contained Tumeric extract and not the ingredients stated in the advertisement. I have contacted customer service several times but at this point have not received a call or email from them.
Business Response
Date: 08/21/2025
Hello

I see that we processed your refund recently. Please allow up to 10 business days for the refund to reflect your credit card statement.

Please let us know if you have further questions.
Initial Complaint
Date:07/31/2025
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased six bottles of SlimJaro on 05/07/25 at a cost of $294.Shortly after receiving this product, I decided not to use, so the six bottles were immediately returned to the address provided by the company in ******, MD *****.A refund has yet to be made despite multiple attempts. I've been in contact with ***** ******** in **************** through email. In the latest email dated 07/12/25, ***** assured me "an urgent follow up to my refund request had been made and they would keep me updated as soon as it had been facilitated".Enough is enough. I am getting the run around. How long does it take to get a refund from this company. Surely not three months.I respectively ask (again) for my $294 to be refunded to me ASAP.**** ****** ************
Business Response
Date: 08/13/2025

ATTN: Date: 08/13/2025
Director of Operations
Better Business Bureau

Re: ******** - **** ******

To Whom It May Concern,

We appreciate the opportunity to respond and truly understand how frustrating this experience must be for the customer, especially when health goals and financial investment are involved.
Upon receiving this complaint, we conducted a thorough search of our systems using Ms. ******* name, email address, and any other available details. We were unable to locate any matching account, order, or transaction in our system. For transparency, we have attached a screenshot confirming that no account was found.

As this order does not exist in our system, we are unfortunately unable to take any direct action on this matter. We respectfully suggest that Ms. ****** continue pursuing resolution directly with the company from which she made the purchase, using any available contact details or order documentation in her possession.
We regret that we cannot assist further, as the transaction did not occur with our company. We remain committed to cooperating with the BBB to ensure Ms. ****** is directed to the correct business for resolution.
If Ms. ****** has any further questions or concerns, he can contact us directly at ******************** or by phone at ************.

Sincerely,
Daisy
********************
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Prozenith but was a SCAM. Received bottle of Tumeric ingredients only. Looked online and says this is a ************* Called company and asked for a refund. Comments say they dont send back refund.
Business Response
Date: 07/29/2025
Hello,

Thank you for your email.
Please be advised that the customer has been fully refunded today. Please allow up to 7-10 business days for the refund to reflect back into their account.
Please let us know if you have any other questions.

Warm regards,
Customer Support
Initial Complaint
Date:07/13/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company SlimJaro email <***************************************> order#SJ19908!I purchased product from this company that has a money back guarantee! I received the product on 5/2/25 and returned the product for a full refund of $294.00 that they said they would have to me as soon as I sent them the **** TRACKING #. I tracked my package and SlimJaro received it on 6/2/25! Ive text the company at least 20 times and Ive only received a few emails back saying that they are working on it and theyll let me know when they are going to issue my refund! I have had an abundance of patience and they just arent refunding my money! *** never had a company do this on a refund in my life! I think theyre waiting for me to forget about my refund and I am not going to! This is the worst customer service *** ever had! This has been going on for months, and I dont know what else to do! Ive done everything that I was supposed to do and they have definitely not! Im hoping that you can do something to help me get my refund!
Business Response
Date: 08/11/2025
ATTN: Date: 8/11/2025

Director of Operations
Better Business Bureau

Re: ******** - **** *****

To Whom It May Concern,

Thank you for bringing this matter to our attention.

We sincerely apologize for the frustration and difficulty Ms. ***** has experienced in trying to get a refund for her order. We understand how concerning it is to face delays and poor communication after a product has been returned.

After a thorough review of our records, including our order processing and customer databases, we have been unable to locate an order matching the details provided by Ms. ****** specifically Order #SJ19908. It appears that this order was not placed through the BuyGoods platform.

As BuyGoods operates as a distinct online retailer and payment processor, we can only assist with transactions that were processed through our system. Since Ms. ******* purchase was not made on our platform, we do not have access to her order details and are unable to process a refund for her.

We recommend that Ms. ***** reach out directly to SlimJaro's dedicated customer service team to resolve this matter. For her convenience, we have located their contact information:

Phone: ****************
Email: ********************************************************

We hope that contacting SlimJaro directly will lead to a swift and satisfactory resolution for Ms. ******* refund request.

Sincerely,
JP
********************************
Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered product on 5/6/25. I ordered 3 bottles for $177. It was received in days. It came with a money back guarantee. On May 19, 2055 I contacted them and said I was not seeing the promised results and wanted a refund. Their reply was: "From: ***** <*********************************************> Sent: Friday, May 23, 2025 9:32 AM To: barbaraambrosius <*******************************************>Subject: Order SJ22242 Dear Client,Thank you for your message. I completely understand your concern, and I truly apologize for the **************** a courtesy, weve already processed a 50% refund no return required. This way, you wont need to worry about shipping the product back or spending time at the post office.Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider.If you have any further questions or need support, were here for you!Best regards,***** ******** Customer Support | **************** "No refund has been received. It is now June 30, 2025
Business Response
Date: 08/11/2025
ATTN: Date: 8/11/2025

Director of Operations
Better Business Bureau

Re: ******** - ******* *********

To Whom It May Concern,

Thank you for bringing this matter to our attention.

We sincerely apologize for the frustration and inconvenience Ms. ********* has experienced. We understand how disappointing it is to not receive the promised results from a product and then face delays in receiving a refund.

After a thorough review of our records, we have been unable to locate an order matching the details provided by Ms. ********** specifically Order #SJ22242. The email correspondence she attached, which references "SlimJaro" and is from "***** ******** | Customer Support | *****************" further confirms that this transaction was handled by a different company.

*********** operates as a distinct online retailer and payment processor, we can only assist with transactions that were processed through our system. Since Ms. *********** purchase was not made on our platform, we do not have access to her order details and are unable to process the refund she is seeking.

To ensure Ms. *********** request is addressed promptly, we highly recommend she contact the SlimJaro team directly to follow up on the 50% refund they promised her. For her convenience, we have located their contact information:

Phone: ****************
Email: ********************************************************

We hope that contacting SlimJaro directly will lead to a swift and satisfactory resolution for Ms. *********** refund request.

Sincerely,
JP
********************************
Initial Complaint
Date:06/20/2025
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Slim Jaro online - its claim was weight loss. I ordered 6 bottles - the price was very expensive. I tried them. NO WEIGHT LOSS AFTER A BOTTLE AND A HALF!I have been trying to contact Slim Jaro... ALL OF THE PHONE NUMBERS AND EMAIL ADDRESSES DO NOT WORK.This is a TOTAL scam! They are using celebrity names - ***** *******, etc to sell this product.I am retired. I Want my $$ refunded to me!
Business Response
Date: 08/13/2025

ATTN: Date: 08/13/2025
Director of Operations
Better Business Bureau

Re: ******** - ***** *******

To Whom It May Concern,

We appreciate the opportunity to respond and truly understand how frustrating this experience must be for the customer, especially when health goals and financial investment are involved.
Upon receiving this complaint, we conducted a thorough search of our systems using Mr. ******** name, email address, and any other available details. We were unable to locate any matching account, order, or transaction in our system. For transparency, we have attached a screenshot confirming that no account was found.

As this order does not exist in our system, we are unfortunately unable to take any direct action on this matter. We respectfully suggest that Mr. ******* continue pursuing resolution directly with the company from which she made the purchase, using any available contact details or order documentation in her possession.
We regret that we cannot assist further, as the transaction did not occur with our company. We remain committed to cooperating with the BBB to ensure Mr. ******* is directed to the correct business for resolution.

If Mr. ******* has any further questions or concerns, he can contact us directly at ******************** or by phone at ************.

Sincerely,
Daisy
********************
Initial Complaint
Date:06/11/2025
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May ******* on website ****************, I placed an order for six bottles of BURN JARO Dietary supplements. I provided my name, email, ship to address and ****** account information. I never received a confirmation number, order number or shipping tracking number, and the products have not arrived. However, I have been charged $294.00 via my ****** CARTPANDA on my Capitalone credit card.On June 2nd and 5th, 2025 I contacted via their web site, their BuyGoods Support team and emailed their CARTPANDA Customer support, however neither of them have been able to locate the order.On June 6th, I sent an email to ********************************** as their web page suggests, however, that email address couldnt be found by the Mail Server. Today, their product has changed to Slimjaro and their website has changed to ************************** and the email address ******************************** couldnt be found by the Mail Server.Whatever assistance you can provide would be greatly appreciated. The public needs to be warned. I now hope to learn a lesson. My 75 year old fatty self need natural slimming and step away from the fake light of empty promises. THANK you very MUCH for doing what you do. I do understand if you will not be able to solve my issue. Keep doing what you do.
Business Response
Date: 08/13/2025

ATTN: Date: 08/13/2025
Director of Operations
Better Business Bureau

Re: ******** - ****** *******

To Whom It May Concern,

We appreciate the opportunity to respond and understand how upsetting it must be for Ms. ******* to feel she was charged for a product she never received, especially after making several unsuccessful attempts to contact the seller.
Upon receiving this complaint, we conducted a thorough search of our systems using Ms. ******** name, email address, and any other available details. We were unable to locate any matching account, order, or transaction in our system. For transparency, we have attached a screenshot confirming that no account was found.

As this order does not exist in our system, we are unfortunately unable to take any direct action on this matter. We respectfully suggest that Ms. ******* continue pursuing resolution directly with the company from which she made the purchase, using any available contact details or order documentation in her possession.

We regret that we cannot assist further, as the transaction did not occur with our company. We remain committed to cooperating with the BBB to ensure Ms. ******* is directed to the correct business for resolution.
If Ms. ************* has any further questions or concerns, she can contact us directly at ******************** or by phone at ************.

Sincerely,
Daisy
********************

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Prozenith

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Prozenith is NOT a BBB Accredited Business.