Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27th July 2023 I used the ******************* to begin an offer for "Puzzles and Survival" to reach headquarters level 18 within ************************************************************ ******* that the game was downloaded. I went on to play the game, investing my own time and money to reach the required level within the offers terms and timescales. On 4th August 2023 I reached level 18 and eagerly awaiting the offer to pend on my InboxPounds account however after several days it was not showing so I raised a support ticket. I instantly received an auto response saying there is insufficient evidence, despite me providing screenshots of both the offer and my Puzzles and Survival account at level 18.I replied to the support ticket but I was ignored. I responded several times asking for a manual review over the next few weeks until I finally received an abrupt response today from "****" "Hello, As previously mentioned we will be unable to credit your account for this activity. Please know that this decision is final and this ticket is no longer under review. Thank you."I do not believe the evidence has been assessed or that they have attempted to even contact Puzzles and Survival to verify the information. It is not an insignificant amount of time that was spent trying to redeem this offer. Inbox Pounds have a terrible reputation for conning their customers and I believe the least I am owed is a proper investigation. Their customer service is inadequate and I am seeking to raise this complaint to BBB to make them aware of these failings and to try and convince them to pay up what is owed.

  

  Business Response

  Date: 09/01/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so,please consider the following:
  
  1.Our standard response time is within 10 business days.
  
  2.We address all CS requests using the same process and in the order received,regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link  **************************************; As noted, this will facilitate our resolution of your issue.
  
  4.If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20545603
  
  I am rejecting this response because:

  I have raised the ticket and it was closed automatically without proper investigation or explanation.

  I do not feel that my complaint has been fairly resolved.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/08/2023

  Hello,

  After reviewing your account history and concerns, we understand your request for these credits. As a gesture of goodwill, we have credited your account with the requested amounts.

  We would like to inform you that we have conducted a thorough review of your account, taking into consideration your previous support tickets. Our records show that you have encountered some difficulties while using our site. While we are glad to have been able to assist you this time, we would like to advise you that we cannot guarantee additional credits in the future.
  
  If you have any further requests or concerns, please do not hesitate to contact our customer support channel.
  
  ********************** Customer Service

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ticket was open for 15 days I don't make up fake tickets I did the work I only have one Swagbucks accounts and when I submit ticket for any thing it gives within second automated replies about unfortunately don't find adequate support,now I'm certain I clicked yahtzee from swagbucks account spent time , and went up to level 23 and contacted support with picture proof that I reach level 23 ticket was open through activity for yahtzee,why would i contact support If not for the credits that I earned which is ****sb for level 9 23 ,if it didn't track it woudnt show in activity but it didn't report back abviously after reached level 9 and 23 to credit all I want is what I earned in the game ****sb

  

  Business Response

  Date: 09/08/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so,please consider the following:
  
  1.Our standard response time is within 10 business days.
  
  2.We address all CS requests using the same process and in the order received,regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link  ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4.If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20545253
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/18/2023

  Hello,

  After reviewing your account history and concerns, we understand your request for these credits. As a gesture of goodwill, we have credited your account with the requested amounts.
  
  We would like to inform you that we have conducted a thorough review of your account, taking into consideration your previous support tickets. Our records show that you have encountered some difficulties while using our site. While we are glad to have been able to assist you this time, we would like to advise you that we cannot guarantee additional credits in the future.
  
  If you have any further requests or concerns, please do not hesitate to contact our customer support channel.
  
  ********************** Customer Service

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prodege is the parent company for a website called InboxDollars, This is a website where you get paid in USD to complete task such as reaching certain levels on mobile games. I have completed some of these tasks without getting paid for them and going through support has not helped at all.These tasks I've completed and provided proof for, as well as offering to provide additional proof for are as followed Reach Monster Legends ***** 22 for 15$ within 7 days of starting July 19th (Before July 26th), this was completed on the July 24th and the date on the attached image reflects that.Reach Queen ***** 18 in Ant Legion for 40$ with no given time frame.I Would like InboxDollar to pay me the 55$ that I'm rightfully owed.

  

  Business Response

  Date: 09/08/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so,please consider the following:
  
  1.Our standard response time is within 10 business days.
  
  2.We address all CS requests using the same process and in the order received,regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link  *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4.If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached depth ***** in the Swagbucks 'Monster Hunter' offer by ***** on on 7/24/2023. The rewards for completing the task are 25 SB for reaching depth 550, ***** SB for depth *****, and ***** SB for depth *****. The total SB I am due amounts to **** SB. I have yet to receive credit for completing any of these tasks, nor are my SB for these tasks pending. I completed depth 550 and ***** on 7/20/2023. I have contacted Swagbucks support who responded that they ..cannot confirm the successful completion of the activity on our site. I would highly appreciate help with resolving this. ACTIVITY ID: *******

  

  Business Response

  Date: 09/08/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so,please consider the following:
  
  1.Our standard response time is within 10 business days.
  
  2.We address all CS requests using the same process and in the order received,regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link  ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4.If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I installed bingo blitz on August 19th and reached level 70 on August 20th. I reached level 71 on August 71st. I would like the 55 to be credited please, I can attached any more screenshots as you need. I couldn't submit a ticket earlier as it said I had to wait to see if it credited. I invested time and money into bingo blitz (got blitz +) to do this in 2 days so please pay **** am opening a complaint here as when I try to submit via the "visited" section on the website it automatically sends me a generic email rejecting my request. The website has generally worked well for me in the past so I'm not sure why it is not tracking my playing of Bingo Blitz. Maybe it's because I'm submitting the ticket after the 7 days? But as I said, I was unable to submit a ticket before that time had passed anyway so it wasn't possible. You can check the timestamp of my original screenshots to see the date or maybe there is a way on Bingo Blitz I can check. Thank you.

  

  Business Response

  Date: 09/01/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so,please consider the following:
  
  1.Our standard response time is within 10 business days.
  
  2.We address all CS requests using the same process and in the order received,regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link  ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4.If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After earning about $65 in swagbucks account, my ******************** account was deactivated for no reason, I have been trying to get a hold of someone at swagbucks but no response. I just need my account back to withdraw the money.Account info: ******************** Name on account: *******************

  

  Business Response

  Date: 09/06/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rejoined Swagbucks on August 25, 2023 after using it in high school. In about 3 days, I did enough to earn $25 and $50 in pending Swagbucks. After cashing out, I was signed out of my account. I wasnt contacted about my account being deactivated, I found out when I tried to log in. Its just frustrating that after giving out certain information, that Im logged out of my account and I haven't received my pay. I would like to get the money that *** earned. I just think its suspicious that my account was deleted after I cashed out without warning.

  

  Business Response

  Date: 09/06/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SWAGBUCKS allows customers to sign up and do surveys. i signed up and have a strong password that contains more than 20 characters. i took surveys and am entitled to $15 in rewards. when redeeming for a $15 paypal card it first does multi-authentication verification by sending a text or email. did that and it then proceeds to ask for name/address/city/st/zip and PW. in entering a pw it says Please keep the input in field cPassword to **************** less. i put out a ticket and they keep marking it solved without fixing their bug. first time they told me that i needed to link a paypal account to ******************** which was done. then they needed to have me authorize identity which was done. now they say it should work duh, did they fix the issue? no. i asked that they just send me a $15 paypal card to my email but they refuse and keep closing the ticket as solved they should be sending me a $100 paypal card for all the hours i have pointing out their site issue.

  

  Business Response

  Date: 09/06/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love using inbox pounds but unfortunately their support is awful. I recently completed their merge dragons offer to reach dragon power level 600 and I have not been credited for it. Their support teams automatically reject it although I have met the objective and followed all of their steps and met all terms and conditions. I propose that inbox pounds credit me the ************************************************************************* the screenshot. Kind Regards A.L

  

  Business Response

  Date: 09/08/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so,please consider the following:
  
  1.Our standard response time is within 10 business days.
  
  2.We address all CS requests using the same process and in the order received,regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link  ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4.If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using swagbucks for almost a year now, and I have NEVER violated any of their guidelines. I did one of their offers that my brother suggested me to do and got my account deactivated a day after. I contacted their customer support and claimed that I was just one of his alternate accounts, I tried to tell them that we were brothers but they wouldn't listened and closed my case. We have literal ID proof that we are two different people. This deactivation is unjust.

  

  Business Response

  Date: 08/30/2023

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ***********************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************