Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against MyPoints regarding the unjust suspension of my account, ********************** after I attempted to redeem my earned points to *******On 7/12/2025, I redeemed $100 to my ****** account without issue. A few hours later, I attempted a second redemption for another $100. During the second redemption, I was prompted to verify my identity with a code, which I successfully entered. Despite completing the verification process, my account was suspended immediately after.I have contacted MyPoints support to request a review and reinstatement, but I have either not received a response or have not been given a clear explanation as to why my account was suspended. I am a legitimate user, I have followed all terms of service, and I have not engaged in any fraudulent activity. I believe the suspension was triggered by an automated system due to back-to-back redemption, which should not justify a suspension, especially after I verified my identity.I am requesting the following: Immediate review and reinstatement of my MyPoints account. Delivery of the ****** redemption I rightfully earned. A clear explanation of why the suspension occurred and how to avoid this in the future.Ive been a loyal and honest user of ******************** and would like to continue using the platform, but this experience has been frustrating and concerning. I hope this complaint helps expedite a resolution.

  

  Business Response

  Date: 07/22/2025

  Thank you for reaching out to us. Were happy to let you know that your account has been successfully reactivated.
  If you experience any issues accessing your account or have any additional questions, please dont hesitate to contact our Customer Support team. Were here to help and want to ensure you have a smooth experience moving forward.
  We appreciate your patience and look forward to continuing to serve you.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** H

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You banned my account because I have money to cash out. What a scam.

  

  Business Response

  Date: 07/17/2025

  Thank you for your patience while we reviewed your account.
  Were happy to let you know that your Swagbucks account has been reactivated and is now accessible. You can log in and resume using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out. Were here to help and appreciate your continued participation in our program.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/21. Inbox dollars is refusing to payout an advertise promotion stating that I do not meet the requirements. They are stating that my account is over by one day for the promotional period even though I have provided numerous receipts and emails showing that my account is within the promotional period. They are arguing that the start date of the promotion begins at the url click through date and not the day you actually opened the account. Even though their own terms and conditions state that its based on the "chime sign up date" (1/21) and not the url click through date. Its stated in their own terms and conditions (which I have enclosed) and I have provided all my account opening receipts to them to show that I was indeed in date and meet their 2 deposit requirement within 30 days of account opening. They have stopped responding to all my communication as can be seen by the email thread I have enclosed below. They did award me a courtesy $10 for the "confusion" on the wording but that is not acceptable.

  

  Business Response

  Date: 07/18/2025

  Thank you for contacting us regarding the Chime offer.
  Were happy to confirm that the credit for the ***** offer has been successfully applied to your account. We appreciate your patience throughout this process and thank you for being a valued member.
  If you have any other questions or need further assistance, please dont hesitate to reach out to our support team.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swagbucks deactivated my account for no reason at all, i tried to log in and there was a message saying "Your account has been suspended. Please provide additional information to confirm and reactivate your account"I submitted a ticket requesting information of why my account was suspended and then get a generic email saying that i violated some Discover terms, and that IS NOT TRUE, i have been a loyal customer for years, i have never broken any rules like they are saying. Either my account was hacked or they literally closed it for no reason whatsoever. I had more than ******* swagbucks to redeem in my account. All do is play games and only get the game 1 times, there is no other account under my name, nor do i use multiple devices or whatever they want to say that i did. I am asking for my account to be reinstated and my swaybacks to be put back in my account, even if it's only to redeem what is rightfully mine and i have worked so hard and spent countless of hours trying to gain. What a disappointment this is. I am filing a complaint because customer service keeps giving me a copy paste response and i do not agree with it.

  

  Business Response

  Date: 07/18/2025

  Thank you for your patience while we reviewed your account.
  Were happy to let you know that your Swagbucks account has been reactivated and is now accessible. You can log in and resume using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out. Were here to help and appreciate your continued participation in our program.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a ********* offer to enroll in a new Chime account and get $70 + get $350 with a direct deposit enrollment. I have completed all the requirements to receive the entire $420 and have only received the initial $70. I have emailed and opened tickets with Swagbucks and havent heard back from them. I provided screenshots of me completing the requirements and the payment of the initial $70 is proof that I signed up for the offer from the Swagbucks link. Its been 3 months and a half since I signed up for the offer and over a month and half since the last response from Swagbucks regarding my complaint. I have been sending emails asking for an update and no response! Terrible customer service and its obvious the only intention they had was to pocket the entire reward the bank was offering for me signing up.

  

  Business Response

  Date: 07/18/2025

  Thank you for contacting us regarding the Chime offer.
  Were happy to confirm that the credit for the ***** offer has been successfully applied to your account. We appreciate your patience throughout this process and thank you for being a valued member.
  If you have any other questions or need further assistance, please dont hesitate to reach out to our support team.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025, I signed up for a $460 promotional offer through InboxDollars (operated by Prodege, LLC) in connection with opening a ********** account. The offer clearly stated that I would receive $10 for signing up and an additional $450 for receiving two (2) consecutive qualifying ACH payroll direct deposits of more than $200 each.I completed all required steps. My employers issued the following direct deposits to my Chime account: June 25, 2025, July 1, 2025, and July 2, 2025.Each deposit was well over the required $200 threshold. The deposits were legitimate employer-issued payroll deposits. Furthermore, the Chime platform detected these as direct deposits and I have screenshots from Chime confirming the transaction details.InboxDollars has only issued the initial $10 sign-up bonus and is refusing to award the remaining $450, claiming the offer did not track. This is unfair and misleading, as I fulfilled the offer requirements in good faith and have documentation to support my claim.I am requesting that InboxDollars honor the full $460 reward, as per the original terms of the promotion.

  

  Business Response

  Date: 07/18/2025

  Thank you for reaching out to us.
  We appreciate your patience as our team reviews your inquiry regarding the Chime offer. Please know that your ticket is currently under review, and you will receive an update directly on your support ticket as soon as we have more information to share.
  If you have any additional details to provide in the meantime, feel free to reply to your ticket so we can assist you further. Were committed to resolving this for you.

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing games through Inbox Dollars and I chose to take my winnings as a virtual credit card. Previously I had redeemed approximately 2 other cards. I requested another one in May and one in June. I have not been able to redeem them because they never sent the activation code to my email. I have contacted them several times but they have not resolved the issue. Each card is worth 10 dollars. I am not working right now and could really use it.

  

  Business Response

  Date: 07/18/2025

  Thank you for reaching out to us. At this time, were unable to locate any support tickets submitted under the email address provided in your complaint. If you submitted a ticket using a different email address, please let us know so we can locate the correct account and investigate further.
  Were here to help and look forward to resolving this for you.

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a daily basis this company has been using survey sites that will collect your data through online surveys, use your data, but then refuse to pay you at the end, just giving you a "disqualified" status. Now, some of these are legitimate reasons for being screen out and I've let a lot of them go even though I have fully completed some of these. Wed. 7/9/25 however, I was promised $15 to watch 3 full episodes of a show and answer the following questions. This survey was supposed to take 155 minutes, but it took me 168 and I FULLY COMPLETED AND WAS THANKED for taking the survey, but then I got screwed over again. I didn't get paid and this is unacceptable. I demanded that InboxDollars give me a credit for this and they will not respond. This is fraud, this is illegal and very unfortunately this is no longer out of the ordinary for them. I've gotten screwed out of at least $100-$110 or so, but I'm only requesting $15 at this time, as frankly I haven't done my part in the past of getting screenshots or survey tracking numbers. This time though I'm beyond frustrated and this is just unethical and unprofessional. This site should be taken down permanently and not allowed to operate if they're going to take money and sponsorship ads from companies in exchange for our clicks and opinions, and then refuse to pay us. That is not ok on ANY level. I spent over 2 1/2 hours and didn't get paid for my time and I refuse to accept this. I'm attaching a screenshot for Survey ID *********.

  

  Business Response

  Date: 07/17/2025

  I apologize for the issue you had receiving credit for this study.  Please know that the credit has now been added to your account.  We appreciate your support and patience.  Thank you!

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was deactivated for no reason with over ***** points in my account. I've seen others have this same issue. May resort to legal action. We have a lawyer in the family willing to take up the case if this doesn't get resolved.

  

  Business Response

  Date: 07/17/2025

  Thank you for reaching out to us. After further review, we've gone ahead and reactivated your ********* account and approved any rewards that were pending or denied. If you have any additional questions or concerns regarding your account, please let us know and we would be glad to assist you.
   
  We apologize for any inconvenience experienced and we appreciate your patience and understanding.
   

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Inboxdollars (,IBD)member for at least 3 years, completed offers/tasks,and redeemed rewards. Recently my account was suspended for no reason immediately when I attempted to redeem my rewards. Per customer support, I need to submit a copy of my govt ID and selfie of the left, front and right side of my face (biometrics). As an established member I find this request and the suspension suspect. I wasn't asked for this info before I enrolled or completed the tasks. Further there are several BBB complaints from other members regarding account issues when attempting to obtain payouts. In addition this request is a huge privacy and security risk. There's evidence of facial recognition data being sold on the black market, cases of identity theft and mistaken identity. Also, *** cannot guarantee the security of this personally identifiable information from a breach from them or their data collector. Despite these concerns and believing it an unnecessary marketing company identity verification, I agreed to provide a copy of my Real ID, NOT the facial recognition data. I think a copy of the Real ID is beyond sufficient for identification purposes for a marketing company membership since online banks accept copies of the Real ID for account enrollments and are less risky and invasive of privacy. I was only required to provide a copy of my Real ID while opening an online bank account last month. i don't think it is fair I can't get help accessing my account to obtain my rewards without my biometric data when other verification is feasible. Breaches happen at companies ALL the time. It is a constant headline. Why is a company willing to take the risk that this type of sensitive info could be compromised? What type of company would dismiss a members' concerns for their security and privacy? I am hoping *** will thoughtfully consider these questions and my concerns and accept a less risky and invasive verification process for me and all members going forward.

  

  Business Response

  Date: 07/17/2025

  Thank you for your patience while we reviewed your account.
  Were happy to let you know that your InboxDollars account has been reactivated and is now accessible. You can log in and resume using your account as normal.
  If you experience any issues or have further questions, please dont hesitate to reach out. Were here to help and appreciate your continued participation in our program.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******