Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is an impossible company to get a hold of. They have no phone number to contact them with and they base their customer service support on a ticket submission system which, from my issue I've been trying to resolve for over 2 years now, goes unanswered. You are supposedly compensated for your time for taking surveys with what they refer to as swagbucks which you can redeem for gift cards. In order to redeem you need a phone number which I've tried submitting to them thru their ticket submission system since January of 2023, however their system tells me that my number, which I've owned for almost 4 years now is registered to another account. I just want the issue fixed so that I can redeem the compensation that's being held for ****** for the time I spent answering their surveys. As of now it feels as if my time and compensation have been stolen from me and just want to resolve the issue but the company just plain refuses to want to fix this ******** shouldn't be this difficult for a company of this size, used all over the world, to be contact for such simple issues and now it's become a bigger issue with me having nowhere else to turn.

  

  Business Response

  Date: 04/11/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* offers compensation in return for doing tasks that they host. Through an offerwall with SwagBucks on ******** I started one that required personal financial investment to be possible to finish. I was receiving payments for the tasks up and until the final two payments which would of paid me $1,174.50 in SwagBucks. I spent $1,142.06 to accomplish this goal and many hours of my daily time on the game. I would like to repeat, it was not possible to achieve these goals without large financial investment. Regardless, upon the day they were to pay me out through the automated system, SwagBucks dropped all support of Torox and their other offerwall services without any warning to users. I have been trying to get in contact with SwagBucks and ***** about the issue and they are not responding. The original websites of Torox are completely gone and I can not visit them through history for more screenshot proof. This has also been mentioned on the SwagBucks reddit.Provided URL: *****************************************************************************************************

  

  Business Response

  Date: 04/03/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23155966
  
  I am rejecting this response because: As I do appreciate the response, until the issue is resolved, I won't be ending the BBB complaint. I have submitted a ticket under the issue "offer" on the ********* website as well. I will await solution on either side.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/08/2025

  Hello,
  
  Thank you for reaching out to **. We truly appreciate you taking the time to contact us and your willingness to work with us to address this.
  
  We've carefully reviewed your account and the details surrounding your inquiry, including the information in support ticket #********. We're also pleased to see the fantastic progress you've made in "Sea of Conquest," with a total of ****** points awarded as of April 8th, 2025.
  
  We understand you're inquiring about Swagbucks credit for offers accessed through the Torox offerwall. While we've done our best to assist you, since these offers are provided directly by *****, the next step would be to contact their support team at ***************************************** for further assistance. They'll be the best resource to help you with this specific request.
  
  Thank you again for your patience and for being a valued member of our community. We're happy to have you with us!

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23155966
  
  I am rejecting this response because: The reason I was not paid out was because SwagBucks wiped all offerwalls without a warning before they could pay me. I will reach out to them, but incase for that reason they point me back to SwagBuck's for the credit, I'm not yet inclined to close this.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an offer of coin Masters which totaled $172. I complete all the tasks well before the end date. InboxDollars stopped updating the information on March 16th and didn't allow me to report it until March 26th at the earliest. I then went on to complete all the tasks and nothing updated so I reached out to customer support. They had me send proof of my achievements and said they would look into it. Then they responded and said they will only give me the next tier of rewards and not all of the money I'd earned because there was an unknown glitch that occurred and the tracking didn't synchronize so they won't honor it at all. They said that I am out of luck and to be happy I'm getting anything. I spent over 40 hours and $75 in order to achieve these on the promise I would receive $172. Inbox Dollars owes me $140. They need to pay up immediately and then I'm going to be deleting my account and never using their scan platform ever again. I will be notifying the Minnesota attorney general because their practices are shady and I have seen many users online saying something similar to this has happened to them.

  

  Business Response

  Date: 04/03/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23152949
  
  I am rejecting this response because: you have not attempted to help me. Your company should know exactly who this based on the dollar amount. If you cannot identify based on the information and recent ticket submissions this proves to the public that it is not an isolated issue and occurs to countless users considering your company is a scam platform refusing to honor agreements.
  
  Sincerely,
  
  NM

  PS my ticket is ******** and you have not resolved this issue by 4:00 PM today resulting in me filing a formal complaint against you with the Minnesota Attorney General. Pay up my $140 and I will recind my complaint. Until then I will work with the Attorney General to shut your company down and force you to pay all fines applicable under Minnesota and Federal law.

  

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for reaching out to us about your account. We appreciate your efforts in working with us to resolve this issue.

  Upon a detailed review of your account, we found that your concern was previously addressed under support ticket #********.

  After reassessing the case, we must inform you that our decision remains unchanged. We understand this may not be the resolution you were hoping for, but please know that we take all concerns seriously and have thoroughly evaluated the matter.

  If you have additional questions or need further assistance, feel free to contact our customer support team at any time.

  Sincerely,
  Prodege Customer Service
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23152949
  
  I am rejecting this response considering you just said there is nothing you can do and you will not honor the agreement. This matter will get resolved by the attorney general. 
  
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the offer for Merge Kingdoms ************* following all terms of service. Tracking stopped shortly after the offer began due to a glitch on their part. They acknowledged in the attached email that there was some degree of tracking on the offer. All evidence was provided that the offer was completed, these have also been attached, but support continues to claim that they can't verify despite the heaps of proof. It seems they are trying to scam people as they have no grounds for denying offer completion.

  

  Business Response

  Date: 04/01/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23141987
  
  I am rejecting this response because: Prodege often simply dismisses support tickets without evaluating the submitted items. Simply saying there's a technical glitch can't excuse them from fulfilling the offer when proof of completion has been provided. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/09/2025

  Hello,

  We appreciate you reaching out to us regarding your account. Your patience and cooperation as we work to address this issue are truly valued.

  Upon a comprehensive review of your account, weve confirmed that your concern was previously handled under support ticket #********.

  After carefully reconsidering the case, we must respectfully inform you that our original decision still stands. We understand this may not be the resolution you were hoping for, but please be assured that we have thoroughly reviewed all details and treat every concern with the utmost seriousness.

  Should you have any additional questions or need further assistance, please feel free to reach out to our customer support team.

  Kind regards,
  Prodege Customer Service
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23141987
  
  I am rejecting this response because: It clearly shows they are scamming people. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted 5000 swagbucks ($50) to be paid to me through ****** on 3/24/2025 and have not received it.

  

  Business Response

  Date: 04/01/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using the platform ************************** for quite a while now and have been completing game offers, some of which require me to spend money to reach said goals. Well yesterday (03/30/2025) I tried to log into my inboxdollars account just to find out that my account has been deactivated for no reason. I received nothing stating why and have since sent a ticket to inboxdollars support team. I received an email from them and my issue was not even acknowledged and instead I was asked to provide proof of identification with no reason as to why. I want my account reactivated and the money I worked hard for.

  

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They banned my account of ********************** They told me it was for being inaccurate in surveys. But there was never any warning about this or anything. Sometimes you could mis read a question or just click the wrong option. Never the less they banned my account. I had about 50 dollars pending and 70 dollars in my account. Along with more tied to my account. There was never even a chance given to get any type of redemption. I never went against there policies as I never randomly answered or was untruthful in my responses. I always gave my 100 percent effort and was 100 percent honest. Being a member for years with zero problems this came as a shock and the only thing they had to say to me was the issue has been resolved with just me being banned.

  

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23134786
  
  I am rejecting this response because:
  I have contacted swagbucks and I was just told that they would not re open my account. Never having issues with surveys before and then being blind sided and banned. Also no option to have the ability to cash out the money in the account. I also tried to contact swagbucks again and was told I had to do it trough activity ledger which I can not do because I can notnlog into my account.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/01/2025

  Hello,

  Our Compliance Team, in collaboration with our Advertisers, has conducted a thorough manual review of your account.

  Unfortunately, we have determined that your account must be deactivated due to a violation of our program terms related to the Surveys offered on our site and/or partner sites.

  We regret that this action was necessary; however, to maintain the integrity of our services and ensure a fair experience for all members, we must take appropriate measures, including account deactivations when necessary.

  After careful consideration, our team has decided to uphold this decision, as your account was found to be in noncompliance with our Terms of Service. We are committed to protecting our community from any unauthorized activities that may negatively impact our users.

  For more details on our policies, please refer to our Support articles and Terms of Use.

  Best regards,
  Prodege Customer Service

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter completed the offer as described but they didn't credit and said there was a tracking glitch after level 10 and refuse to credit for the offer despite providing ample proof of completion.

  

  Business Response

  Date: 03/31/2025

  Hello,

  Thank you for reaching out to us. We appreciate your concern.

  Due to security and compliance with our Terms of Use, we are unable to discuss another members account with anyone other than the account owner. To proceed, we kindly ask that your daughter reach out to us directly so we can assist her accordingly.

  She can submit a request through our *********** at ******************************. If she needs any assistance, our Customer Support team will be happy to help.

  Best regards,
  Prodege Customer Service

• Initial Complaint

  Date:03/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the promotional link through swagbucks to open up a ********* checking account and completed the required steps to get ****** ($100) for using the affiliated link through *********. I opened this account February ********, and completed the steps within 14 days. I already received my incentive from ********* and nothing from swagbucks. The offer is still showing in my account as $0. I submitted a complaint to customer service, they asked for supporting information and I responded with everything asked for. I was told I would get a response 3/25/2025, which came and went, and no response. I responded asking for an update, and no response. I have two tickets open for this issue. I contacted customer service again today with a new ticket through the form explaining I have two tickets open, and have not gotten a response. I even mentioned I will submit a bbb report, if nothing is done. I get another canned response asking for the same info I already submitted. I responded mentioning this, and no response. I'm tired of wasting time on this. I did my part of the deal by opening the account and meeting the requirements, now I expect this company to do their part. Also better communication is needed throughout the process. The most frustrating/infuriating part is the no responses!

  

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23131881
  
  I am rejecting this response because:
  

  This does not address the issue. I've had a ticket open since February 15th, and second ticket since March 21st, and no update was given on March 25th like originally noted.  10 day response for each follow up is unacceptable. 

  
  Sincerely,
  
  **** C

  

  Business Response

  Date: 04/01/2025

  Hello, 
  
  Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter. 
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket # ********.

  We appreciate your contact with our ************* team. We understand that facing issues can be inconvenient, and we sincerely apologize for any frustration caused. 
  
  We have processed a credit to your account using the information provided on your ticket form. To verify this, please log in to your account and check the "Pending" section of your Activity Ledger.
  
  Thank you for your patience and cooperation.
  
  Prodege ****************

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** C

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prodege who runs and operates **************** phone app of which I have been a user since early 2024, Swagbucks has been committing fraud, elder abuse, disability abuse, emotional abuse against me in that it wrongfully unjustly immortally limits amount of surveys you can answer on its site. I have seen large amounts of surveys on some of their pages that cannot be accessed. Discrimination. For many months you're promised a certain number of points for each survey taken. Many times since Feb. 2024;many surveys I have taken I got a point or zero points for. Working for nothing. They make it impossible to reach daily goals for 100 or 500 points by not putting entire survey lists on screen. Hard to even get one survey on screen. I have had to do a thousand times the work in answering surveys for 5% of the points promised. Vastly repeatedly continually cheated on Swagbucks points I should have received since Feb. **************************************************************** someone physically disabled emotional distress is illegal and violation of federal and California laws. Physically disabled senior that I am prodege and Swagbucks are making it wrongfully unjustly immorally needlessly unnecessarily incessantly extremely difficult and stressful on me to take surveys accumulate points in a easy satisfying normal fashion. I ask that pursuant to fair just rightful treatment of elderly and disabled users and in compliance with federal and state laws that prodege and swagbucks provide access continually to infinite swagbucks surveys provide full points amounts to me on every survey I take make it much easier for me in best interests of justice to access all surveys and full points amounts I'm entitled to and rightful conduct to me from this point forward.

  

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************