Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to communicate with customer service over a dispute and the portal for doing so is not to be found anywhere on their website. Communicating with their AI bot is fruitless and worthless, as can be seen in the image below.

  

  Business Response

  Date: 11/26/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:11/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened SOFI saving and checking accounts on October 31 and completed their reward requirements within 45 days. I was supposed to receive a reward of $505 bonus. The time of my account opening and the time of completing the requirements can all be reflected in the screenshot. But till now I haven't received $505. So I contacted Swagbucks, but they claimed activity is not tracked correctly and unable to issue rewards, even with supporting evidence. I cannot accept this. The technical glitch is not my fault. The attached documents clearly shows that I opened a SOFI account through their website on Oct. 31. and subsequently met the Swagbucks reward requirements. I demand that Swagbucks issue the $505 reward to me.

  

  Business Response

  Date: 11/26/2025

  Hello, 
  
  Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter. 
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket # 16850990.

  We regret to inform you that our position remains the same as previously communicated. While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case. 

   
  If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel. 
   
  Prodege Customer Service
  

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a payment to Bilt Rewards on December 21st, 2035, to cover the remaining rent balance. I discovered that the money had never been moved to my apartment complex after around five days, and they are claiming that I owe more than $1,000. I was able to start the return procedure after speaking with my apartment complex for a month and the apartment providing their details, which indicated they never got the money. I have sent numerous emails requesting updates and the escalation of this matter, and it has now been more than ten days. I have only been informed that it will be examined by someone.. However this has not happened yet and I have been incurring late charges because of this issue and getting paperwork speaking of eviction. I have told them this and they have still given me no information. I need help please, this has been over a month back and forth and the threats of eviction and my pleas have done nothing to get a answer. This hasn't happened yet, though, and I've been receiving documentation about eviction and late fees as a result. After informing them of this, they have yet to provide me with any details. I need help, please. We have been back and forth for more than a month, and neither my appeals nor the threats of eviction have resulted in a response.

  

  Business Response

  Date: 11/26/2025

  Thank you for reaching out to us. After reviewing your request, we would like to clarify that Prodege is not affiliated with ****. Because of this, we are unable to assist with this matter. We kindly recommend reaching out to Bilts support team directly for further assistance.
  Thank you for your time and understanding.
  Prodege ****************

  Customer Answer

  Date: 11/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****** ********

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing on ********* for months to collect $100. They will not answer any of my requests. They require an email verification and I am not getting their emails. I have begged and pleaded thru chat from them to help me and no one will get back to me. I have also went on all their socials and left messages. I am desperate to get this money.

  

  Business Response

  Date: 11/24/2025

  Hello,
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.  To help us do so, please consider the following:
  1. Our standard response time is within 10 business days.
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  Prodege Customer Service
  
  

• Initial Complaint

  Date:11/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: InboxDollars failed to deliver promised Chime cash back and stopped responding Complaint Details: I completed the Chime checking account offer through ********************** using the official link provided on their website. I fully met all the listed requirements, including two qualifying direct deposits. Afterward, I submitted all necessary proof (bank statements, screenshots, and timestamps) to InboxDollars support. However, it has now been over 30 days with no response from their support team. InboxDollars initially acknowledged my submission but has since stopped replying completely. Their official ******** page only sends automated responses telling me to contact support again, which I have already done multiple times. This behavior indicates a failure to honor the promised incentive and a lack of transparency in communication. I am requesting: 1. Immediate payment of the promised Chime cash back , or 2. A written, factual explanation for denial based on clear evidence. All supporting documents (screenshots, offer page, emails) are attached. Resolution requested: Fulfill the promised cash back or provide an official written response explaining why it is being withheld.

  

  Business Response

  Date: 11/24/2025

  Hello, 
   
  After a thorough review of the case, we regret to inform you that our position remains the same as previously communicated in ticket # ********. While we understand that this may not be the outcome you were hoping for, we want to assure you that we take all complaints seriously and have carefully considered all aspects of the case. 
   
  If you need to submit any further requests or have any concerns, please don't hesitate to contact our customer support channel. 
   
  Prodege ****************

• Initial Complaint

  Date:11/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed surveys for inbox that total , $50; they claim that I submitted information to show that I was only 13 years old which will disqualify me; they asked me to send them a link that they sent me with my picture; the link doesn't work; I have been doing surveys with inbox for over 15years.

  

  Business Response

  Date: 11/24/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:11/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been completing surveys for My Points for several years. They are owned by Prodege. The last thing I did with My Points was redeem points for an Amazon gift card. I never received the card, and my account has been canceled. It is over a month since I tried to contact My Points and Prodege and have never received a proper reply. The company is cheating me.

  

  Business Response

  Date: 11/24/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:11/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this BBB complaint regarding Swagbucks due to the unjust closure of my account, failure to honor a cashback offer, and lack of response from their compliance team despite multiple follow-ups.1. Summary I joined ********* and completed an offer for a ************* membership purchase that was advertised as eligible for 100% cashback.I completed the transaction exactly through Swagbucks link as instructed.Shortly after submitting a support ticket asking when the cashback would post, my account was suspended without explanation.2. ID Verification Swagbucks requested identity verification.I did NOT refuse verification.I only asked whether safer alternatives existed due to privacy concerns.Before I could proceed, my account was permanently closedwithout receiving any evidence of wrongdoing and without being given a real chance to complete verification.3. Lack of Response I responded to their compliance email on November 9.I sent a follow-up on November 11 asking them to confirm they were still reviewing my ******* of today, I have received no response at all 4. My Requests 1.A clear explanation and specific evidence for the suspension (activity logs, flagged data, etc.).2.Reinstatement of the identity verification option, so I can complete it and clear the ************ Swagbucks refuses to reinstate verification, then:Honor the cashback for the **** Club purchase, or Allow a refund so I can resolve this through my credit card company.Requested Resolution I respectfully request that Swagbucks:Respond to my case,Restore verification access,And/or issue the cashback owed for my completed offer.I am fully willing to verify my identity and resolve this properlyI only ask for a fair opportunity and transparency.Thank you for your assistance in reviewing this matter.Sincerely,Ting Bo *********************

  

  Business Response

  Date: 11/24/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:11/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the ************************** site and on October 20, 2025 I downloaded the Monopoly GO online game to play it through the ************************** website to earn credit to convert to retailer gift cards per the sites instructions. I began playing Monopoly GO on that same date and over several days of play I had achieved several goals that should've resulted in receiving credit and I wasn't being given that credit. I made a complaint ticket and amended that ticket with each goal met and credit that was due. All goals that I reached on Monopoly GO game was reached well within the time frame noted on the ************************** website and achieved only by playing the Monopoly GO game through the ************************** Website. At one point, I was issued $175 in what they called "courtesy" credits though I had provided evidence of my Monopoly GO play, goals achieved in the game and in app purchases used to obtain those goals and only requested credit that the site promised for reaching those goals. I redeemed that $175 credit for a $100 Amazon gift card and $25 and $50 ******* gift cards. I also obtained 2 other goals for which I was not given credit. I contacted them again a few days later to check the status of the additional goals I achieved, providing sufficient evidence to back those claims, and asked about my gift cards and waited for a reply. A few hours later, I was denied log in with an explanation that my account was suspended. I immediately sent an email to the company's customer service ***** to ask about the suspension. I was informed my account was closed for violating their policies and accused of providing false documentation to support my claims. I made several attempts to request information as to why my account was closed and about the gift cards I had already redeemed. The only response was that their team had reviewed my claims and stand by their decision and have no response about the redeemed gift cards. This appears to be a common practice with this company.

  

  Business Response

  Date: 11/24/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:11/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/11/2025 I successfully redeemed a ****** voucher of 5 euros from *********. On the 12/11/2025 my swagbucks account was deactivated for no apparent reason . I find this very disappointing as my time and effort was put in to reach that 5 euro payout let alone I also had more pending swagbucks points that was pending around 480 . I would like my account activated again as well as my payment processed . I have the order number which has been verified:60147130, my account email address is ******************************* please can this issue be rectified . Thank you

  

  Business Response

  Date: 11/20/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************