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Better Business Bureau®

BBB remains operational and focused on serving our business community.

BBB serves as a place to resolve marketplace issues between businesses and their customers. During the current COVID-19 state of emergency, BBB will focus its efforts on dispute resolution and reviews about transactions and services the business can control. We won’t process or publish complaints or customer reviews about allegations of transmission of the coronavirus from the business or its employees to consumers; about a business’s operating hours during mandated shutdowns; or about lapses in business licenses or delays to permits caused by licensing or permitting offices being closed. Thank you for your understanding.

File a Complaint

BBB welcomes the opportunity to assist you with your marketplace challenge. Whether you need to file a complaint, post a review, tell us about a misleading advertisement, or report a scam, you're in the right place. There are some disputes BBB cannot help with, you can view those here.

How can we help?
BBB can assist you with that. We'll ask you a series of questions designed to help us help you work with the business with which you have a dispute. Be as specific as possible as you answer the questions--this can make the process work much more quickly and efficiently.
You are in the right place to post a review about your experience with a business. If you are seeking a resolution from the business rather than just sharing your experience, you should instead choose "I'd like to resolve a problem with a business."
Leave a review
Truthful advertising is crucial for an ethical marketplace. Your reports of misleading and confusing advertising help BBB work to ensure that advertisements meet the expectations of BBB's Code of Advertising.
File a Report
BBB Scam Tracker allows consumers to report and review scams occurring in their region in real time. Your report will inform BBB and your community about fraudulent activity impacting those around us.
Report a Scam

What happens when I file a complaint?

If your complaint meets our complaint acceptance criteria, your complaint will be sent to the business within approximately two business days.

The business will be asked to respond within 14 calendar days.

You will be notified of the business's response when we receive it (or notified that we received no response).

Complaints are usually closed within 30 days.