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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 223 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from California ************************* references money owed to me by a company I previously worked for. In order to collect owed funds I needed to call Ilym for the funds owed. I have called several times and left messages. I also went to their website and sent them an email with all the needed information and still no response.

    Business Response

    Date: 04/29/2024

    Hello ****,

    Thank you for letting us know you haven't received your check yet! I looked into it, and we had an address for you in ***********, ** instead of ********, **. We have updated the address and re-issued your checks, as there were 2 due to you for this case. One check for $245.02 and one for $27.18. Both checks should arrive in 3-5 business days, and they will be in the same envelope.

    If the checks aren't there by next Monday, please contact me directly at ******************************** and I'll be happy to help.

    Thank you!

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IIlym never sent my southwest Patrol lawsuit check.

    Business Response

    Date: 04/25/2024

    Hello *******,

    Thank you for letting us know you haven't received your check. I looked into this, and the check was sent to your address without the apartment number which is likely why you haven't received it. I added your apartment number back to the address and re-issued your check today. You should receive it in 3-4 business days. If you don't receive it by this time next week, please contact me at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was entitled to a pay out of $1000 regarding a class action lawsuit against my former employer ********************** I received a packet with documents that were required to be signed and returned. I called their office as soon as I got the packet to clarify where the packet could be emailed. After waiting on hold an extended amount of time, I was told by a representative that I could email it to ********************************** I have attached proof of the documents being sent over along with me requesting that they acknowledge my paperwork was received.It has been radio silence ever since. I sent a follow up email last month which I also attached proof of. I have tried to call again, but can not reach a representative.Im wanting to get my money so that I can move on.

    Business Response

    Date: 05/01/2024

    Hello ******,

    I apologize for the delay in responding to this complaint. Unfortunately, the reason why the claim form was never processed was because you had emailed it to *************************** rather than *************************** so the claim form was never processed. That checks email address is not monitored. Regardless, we submitted your information over to class counsel for consideration for a late add-on, and it was approved. We will process your additional payment from the approved claim and have that sent out to you today. Expect it to arrive in 3-5 business days. If you have not received it by this time next week, please contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled a request to have my settlement check re issued this was at least a week ago & I've heard nothing back I need this money to pay my rent which is on the 1st of next month .

    Business Response

    Date: 04/25/2024

    Good morning *******,

    Unfortunately, our system did not process your check re-issue request because your check had already previously been cashed. The check was deposited into a *********** checking account, and signed on the back "Pay to the Order of ***************************." I have attached a copy of the cashed check for your records. If this was not your doing, please contact me at ******************************** and I can help you with the process of starting a fraud investigation with the police and the bank to try to get your money back.

    Thank you,

    ***********************
    ILYM Group, Inc.

  • Initial Complaint

    Date:04/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been trying to reach out to them through phone , email and website and no response for 5 months

    Business Response

    Date: 04/23/2024

    Hello *******,

    The checks for this case were disbursed on April 12, 2024. We ask that you allow 2-3 weeks for **** processing and delivery, so you should be receiving your check by the end of next week. If you don't receive it, please contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:04/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was awarded a check i never got. i updated my address.never got it. i called and got it reissue the beginning of this month but have not yet received it. i would like a tracking number

    Business Response

    Date: 04/22/2024

    Hello *******,

    We're sorry to hear that your check has not yet arrived! When you called in we updated the address, but it looks like there was a misunderstanding as to the spelling of the street name. Our representative had updated your street address to ****************************************************************************. I have updated the address and re-printed your check. It will be sent via **** priority mail today, and should arrive in 2-3 business days. The tracking number for this is: 9405 8301 0935 5089 5724 27.

    If you have any further questions, please contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group Inc.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried reaching out to them for 4 days now and have not received a response. I have left voice mails and emails and nothing. They do not answer the phone. My check was supposedly mailed 04/01/24 and I still have not received anything

    Business Response

    Date: 04/17/2024

    Hello *******,

    We're sorry to hear you haven't received your settlement check yet! I looked into this, and it looks like we had an old address for you! ******* provided us with an address on Orchard Lane, but based on the information you provided in this complaint, that address has changed. I'll update your address to the one provided here on Main Street, and re-issue your check today. Expect it to arrive in 3-4 business days. If it's not there by this time next week, please contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 04/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive a check from Southwest Patrol class action settlement. Im unable to get a hold of anyone. I believe **** is holding the money owed. My money belongs to me and I want my check from the class action lawsuit that was supposed to be paid out February 24th 2024 per the letter that was sent to me. I cant get a hold of anyone. This company seems to be a scam.

    Business Response

    Date: 04/16/2024

    Hello *****,

    Thank you for letting us know you have not received your settlement check yet. It looks like we had an old address for you from *****************, **, but we see you provided an address in this complaint in ******, **. I have updated the address in our system to ******, **, and re-issued your check. It should arrive in 3-4 business days. If you have any questions or need any further help, please contact me at *************************************.

    Thank you,

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************************** vs Southwest. I have not received payment of the settlement. I have been informed by other people they have received there payment already.

    Business Response

    Date: 04/16/2024

    Hello *********,

    We're sorry to hear that you have not yet received your check! I looked into this, and it appears we had an old address for you. The address we were provided with was in ******, **. The address you provided in the complaint in *********** has been added to our system and your check has been re-issued. The check should arrive in 3-5 business days. If you have any questions, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 04/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

     

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company collected lawsuit money for hundreds of people an keeps lieing about sending checks out. We need our lawsuit money

    Business Response

    Date: 04/16/2024

    Hello ******,

    We're sorry to hear you haven't received your check yet. Rest assured, we can't lie about sending checks out as we are bound by court order and we have to document every step of the process for the courts, so the checks really were all mailed out. The case was batched and sent to **** April 1st, and we ask that you allow 2-3 weeks for delivery so checks should be arriving any day since its been 2 weeks now. If the check hasn't arrived by next Monday, 4/22/24, please contact me directly and I can re-issue the check out to you with a tracking number so you can follow along with the delivery progress. My email is *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

ILYM Group Inc is NOT a BBB Accredited Business.

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