Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** a settlement check. This check was issued on 05/02/2024. Check deposited to my bank on 5/29/2024 and was returned on 5/30/24. Check bounced. I have been calling daily. Left on hold and then my only option is to leave a message. I have left multiple messages, I have also tried to contact by sending messages online. I have not received a response of any kind. The check amount is for $530.72 Please help. Thank you.

  Business Response

  Date: 09/17/2024

  Hello *********, thank you for bringing this to our attention. We looked into this and were able to re-issue you a new check along with paying the fees the bank charged. If you have any other questions or need any help, feel free to contact me directly at ***************************************************************.
  Thank you! 
  ***** BartonILYM Group, ****

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want ILYM Group, **** listed on this CLAIM AND RELEASE FORM to mail my check to me at the ************* address provided at the bottom of the CLAIM AND RELEASE FORM and respond to me. Every time I call ILYM Group, **** on the phone number provided it goes straight to voicemail, this doesn't seem right, with no call back from anyone at ILYM Group, **** ILYM Group, **** is court-ordered to pay recipients their portion because I worked for Arise during the period shown. I was called 2 - years ago and spoke directly to the court-ordered attorney. DC court called me 2 years ago and interviewed me about my work with *****, and I agreed to participate in this Arise lawsuit 2 years ago. It is a lack of integrity for ILYM Group, **** not to respond to employees who were awarded their portion as ordered by the DC Superior Court System. My new Daytona Beach address to mail my check is listed at the bottom of the CLAIM AND RELEASE FORM after my signature.

  Business Response

  Date: 06/03/2024

  Hello *******,

  We're sorry to hear you have not received your check yet! The information we had received for you was an address in *************, **, and that was where your check was sent. I have put a stop payment on that check and re-issued a new check to you at the address you provided on this complaint, and it should arrive in 3-5 business days! If it does not get there by this time next week, please contact me at ******************************** and we can send it out again via a service with tracking.

  Thank you!

  ***********************
  ILYM Group, Inc.
  

  Customer Answer

  Date: 06/03/2024

  Hello,
  
  
  Please send the check priority with the Tracking # now. Too much time has gone already, please. I did not know that a check went to ************* WV, please re send the check by priority with a tracking number. 
  
  
  New Address:
  ***************************************
  PO Box 7143
  ***********************

  Business Response

  Date: 06/03/2024

  Hello,

  After further review of this case, the checks have not been sent out yet. The deadline for all class members to submit their claim form is August 29, 2024, and we will be able to distribute checks after that deadline has past. For now, we have received your claim form and have your address updated and correct for wheh the checks do go out later this year. We apologize for the confusion.You also have my email address as we have made contact there, *********************************
  

  Thank you!

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted in January about a settlement for unpaid wages. I filled out the paperwork and sent it via certified mail on the 14th to ILYM and was received February 16th. I tried to contact the company to confirm that they received it, no one answered and I left a message and I also used the 'contact us', no response even 3 months later. I recently called again to see when my check would be issued, waited 20mins on hold to get the voice-mail again. Again, I left a message and I went to the 'contact us' in the website, again, no response. I tried to use the 'check reissue ' on the website and you can't submit! The button is an image. I feel this company is stealing from victims. Even if they donate the unclaimed checks to charity it is their tax right off! This place needs to be investigated

  Business Response

  Date: 05/29/2024

  Hello *****,

  We're sorry to hear you haven't spoken with anyone here at **** yet. I looked into this, and saw that you did make a call last week and left a voicemail, but we are still calling back on last weeks voicemails at the moment. I'll mark yours as handled since we'll take care of it here instead.
  

  We did receive your claim form and it was processed on 02/20/2024, so you are good to go at this point! We don't have an update from the attorneys on the case as to when the funds will disburse, as the final hearing just happened on 05/23/2024. Feel free to contact me directly if you have any questions or would like to see if we have an update as to when the checks will be sent out. My email address is *************************************.

  Thank you!

  ***********************
  ILYM Group, Inc.
  

  Customer Answer

  Date: 05/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paga case shogun. ***************** settled since December and was approved ...since then still no check sent out it's already almost May ....I have sent messages to an employee by the name of ******* who contacted me to tell me that if I have questions to email her ....so now I'm moving to a different address Ive emailed her more than 5 times to let her know that I have a change of address but still no response back from her...I've also used the change of address option on the website but no confirmation....after reading all this complaint about this company how are they still allowed to be in business....they should be audited and internally investigated

  Business Response

  Date: 05/24/2024

  Hello *******,

  Disbursement for this case is not scheduled until December of this year. Please feel free to email me directly at ******************************** with your updated address and any further questions.

   

  Thank you!

  *****

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called every single day for multiple days , multiple times a day. I have been on hold for hrs only to hear a Voicemail recording every single time. I have left voicemails, went through the online Contact Us option and have yet to receive a response. A check re-issue seems like a simple process, however this company cant answer their phone or reply.

  Business Response

  Date: 05/17/2024

  Hello *****,

  
  We're sorry to hear you've been having trouble getting through this week! We have had a higher-than-usual call volume, so the hold times have been a bit longer than normal.We had your address correct, so I'm not sure why you haven't received your check yet! Regardless, I will re-issue your check today. Please expect to receive it within 3-5 business days, but if it's not there by next Friday contact me directly and we can send it out again with tracking. My email address is *************************************.

  Thank you!

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a check from this company and received it on 5/6/2024. I went to cash the check and discovered that it is only valid for 180 days and the check was ISSUED on 11/6/2023. After reading about this company online, its very clear they are holding checks and sending right before the 180 day **** in hopes that people will not ask for their checks to be reissued given the small amount of refund due per check. I have attempted to call and submit a reissue online with no response from the company.

  Business Response

  Date: 05/09/2024

  We're sorry to hear there was such a delay in you receiving your check! Rest assured, we do not get to keep any excess funds on the case, those funds get donated to a charity that was assigned during the case preceedings. We want everyone to get their settlement checks! I have re-issued your check with today's date, and you should receive it soon! If you have any questions, please contact me directly at *************************************.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of a class action lawsuit that this law firm was involved in and won, but I have not received my reimbursement check that the group was supposed to send out (others in my company both have and haven't received their check) and am unable to get in contact with anyone at ILYM group. I have requested a check reissue with a change of address on their website but still nothing. I am being encouraged file a complaint here to get some sort of correspondence from ****.

  Business Response

  Date: 05/06/2024

  Hello *****,

  We're sorry to hear that you have not yet received your check yet! Looking into it, it looks like we had the wrong apartment number on file, we had you at apartment # R184. I have updated that to the address you provided in the complaint and will have your check mailed out to you today. Please let me know if you have any other questions, you can email me directly at *************************************.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process on 4/19/2024, I received a letter from the state which informed me that I was owed a check. Each time I call I receive different information regarding my check. I spoke with ***** on two occasions. She said that my request was received on 4/19/2024 and my check was maybe sent on 4/26/2024. They are in ****** and I am in ******* it takes 3 days through ***** I still have not received the check. I have tried to call everyday and at least leave a voicemail but I never receive a call back.

  Business Response

  Date: 05/03/2024

  Hello ******,

  We're sorry to hear you have not received your check yet. I listened to the phone call you had with our representative when you called in on April 19th, they informed you that the process for the check to be reissued and delivered would take 2-3 weeks or sometimes longer. Then you called in and spoke with ***** on 4/26, she informed you that the check was just sent out and that it would take some time for it to arrive. The check re-issue was processed and printed on 4/26/24, and then it was put in with the batch of mail that went out on 4/29/24. It has been 2 weeks since we spoke with you the first time, and the check will be arriving soon as it was mailed out recently. Please be patient and allow the full 2-3 weeks we advised you of on the first call. If you have any questions, or if the check does not arrive by next Friday, the end of the 2-3 week estimated period, please let me know and I can re-issue your check with a tracking number. For now, we are at the mercy of the *********** as they have your check.

  Thank you,

  ***********************
  ILYM Group, Inc.
  *************************************
  

  Customer Answer

  Date: 05/04/2024

  I was told the check was mailed on 4/26/2024. According to **** mail takes 3.5 days to deliver from ****** to *******. *** been taking detailed notes as well as asking specific questions to each representative that I speak with. The other issue is the phone calls are being recorded without knowledge. I specifically asked ***** if the check was mailed on 4/26 she stated yes. I asked how the check was mailed and she stated through ****. Please do not lie as to what your representative has said. Maybe train representatives to give more accurate information. 

  Business Response

  Date: 05/06/2024

  Hello ******,

  If you'd like, I can void the check that has been mailed, and then mail out a new check to you today via **** priority mail with a tracking number. Please contact me at ******************************** if you have not received your check yet and would like to proceed with this option. We want to make sure you receive your check!

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was in charge of a settlement check. I did not receive the first one and after spamming their phone for days(hours straight at a time) I finally got ahold of someone and they said it should be delivered within 2-4 weeks. When that time came I called again and was told it was mailed and should be in within 2-4 weeks (mail only takes 3-5) after those 4 weeks go by I called again and now a new check is reissued but based off not just the reviews but my coworker as well that there are hundreds if not thousands of us still missing checks from them. This is my third attempt within months and nothing.

  Business Response

  Date: 05/02/2024

  Hello *******,

  We're sorry you have not received your check yet! I confirmed with our printing department that your re-issued check was sent out on 4/12/24. We're not sure why you haven't received that yet, but regardless we will get this sent to you again today! If you have any questions, please feel free to contact me directly. I will be sending you an email as well so you have my contact information.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was awarded a class action settlement re: *********** vs Southwest Patrol. I've left 2 telephonic messages as well as 2 messages using their "Contact Us" app. on their website. As of this time and date, I have not received a response. I am requesting that they release the settlement funds that are owed to me.

  Business Response

  Date: 05/02/2024

  Hello ******,

  It looks like you spoke with Star last night in regards to your settlement check, and we are awaiting a couple of documents from you to be able to release the check. Please send that information to us as soon as possible so we can release your settlement funds.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

  Customer Answer

  Date: 05/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate their efforts in resolving this case.
  
  Regards,
  
  *********************