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Business Profile

Security Cameras

YI Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased one camera and a basic plan. When we got our second camera for the patio we put both off and attempted to cancel the basic plan because we had Purchased another to upgrade. They DID NOT LET US CANCEL. We tried the chat, the email, sent them proof we had another plan with them and they still did not cancel our old plan. They trap you into paying and give you no way out. This is why they aren't BBB accredited I'm sure but hopefully this review will help deture others. Super ****** up. Now we pay for two plans and can't get out of either.... thanks YI tech/ **************.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 4 pack of ** security cameras based on advertised SD card functionality. Since purchase features such as person detection have been removed, replaced by constant and incessant begging for the cloud service.And since **** took over, the app is barely functional. It will randomly stop sending notifications or sign out completely.I would happily join any class action lawsuit against this scam company.

    Business Response

    Date: 04/11/2023

    Hello, we understand your frustration regarding your camera's absence of local storage capabilities. Please note that we are ***********, a software company, and neither the manufacturer nor the seller of your camera. We reserve the right to modify our apps by introducing paid features as part of our ******************* You agreed to this when you chose to utilize our mobile application.
    We would like to extend a 60% discount towards enabling full functionality for your convenience. It has been communicated to the customer that the camera can still save locally, and we have not removed any features that were originally included when the camera was purchased from the seller. Unfortunately, we are unable to provide a refund, as we are not the seller or manufacturer of the camera and do not have any funds to return.
    Best regards,
    ******
    CS Manager

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to close my account multiple times with your staff. I am charged $62 every October. I have emailed Kami 10+ times. Cancel my account and confirm it has been canceled. I am being told by ** that I have to manage my account from an android phone because it was set up on an android, This app was from the apple store. I do not own and android nor have a I ever owned one. I sent screenshots of the charges with account number and order number and I am told that I do not have an account. request #****** "Cancel and stop service"

  • Initial Complaint

    Date:01/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 'home security' system through a person that walked up to my home with 'fast talk' and a great sales pitch. The next thing I know, they are installing, some security features in my home, which is not all bad, since I live alone, and needed something. It is better than nothing, When they left I read the fine print and I'm tied in for a THREE year contract at a 'great deal' of $49.99 per month. Not so great. Anyway, I decided as I was looking at my doorbell camera one day, it prompted me to upgrade. And of course, there was an additional charge, which could be canceled at any time. It also said, my doorbell camera was already compatible, so I figured for another $79.99 per year, I could actually see a full clip of someone at my door instead of 6 seconds. Well now, I get absolutely NOTHING, because ************* informs me that my doorbell camera is NOT compatible and I will need a new camera, which I can get if I UPGRADE. I am not interested in spending any more money with this company. I simply want to CANCEL the $79.99 auto renewal service. Sadly enough, I only started the service in December and haven't reaped any of the the 'so-called' benefits from it. I wish I had checked here first and I would have never jumped on that wagon. Please STOP this company. They will NOT respond and WILL NOT answer phone calls. They can't be that busy. But they will certainly take your money. I guess that's a better word for a SCAM.Any help would be greatly appreciated.

    Business Response

    Date: 04/11/2023

    Please note that our company, ***********, is not responsible for the issue you are experiencing. The company in question is Alder, which resells cloud services along with their cameras. As a customer, you should reach out to Alder, the provider and seller of the service, who initially approached your home and made the sales pitch.
    *********** is a B2B and C2C software company that does not employ field sales representatives, nor do we manufacture or sell cameras. We kindly recommend contacting Alder for assistance with your concerns.
    Best regards,
    ******

    Customer Answer

    Date: 04/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a yearly *** subscription to Yi ***** services (security cameras) about 5 years ago. I stopped using their ***** services a couple of years ago. One week ago I contacted their support to cancel this subscription. In response I've receive two offers to try a different service without confirmation of stopping my current subscription. My ticket has been passed ** four different people without confirmation of stopping my current subscription. I have told them repeatedly I do not want free offers. To cancel my subscription and send be confirmation. They are unwilling to complete my request.

YI Technology is NOT a BBB Accredited Business.

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