Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yi Technology has begun forcing ads out through notifications which present as security alerts, even with a paid subscription. Company claims an ad free experience. Sending ads through forced notifications creates security risk...consumer should not get ads via the same method as if someone was breaking into their home. Money spent on cameras through Kami are now a waste due to Kami utilizing ** APP. This should be illegal. Upon contacting **, no solution was offered and their claim is that ads offset free services. I did not have free services....I pay annual subscription yet still get popup forced security notifications. The one attached is at 3:02am. So when notifications sounds at 3:02 am, would most people expect an ad or a security breach?

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 5/23/24 I received a sales pitch on my cell phone from ** Lot offering to upgrade my existing service to the *************** with 30 day recording play back and all of the premium services for $64.99 When I ordered it on my phone it stated that I needed to enter my credit card info and respond to the box that gave me a 7 day free trial. When it was done I had lost the remainder of my existing contract that was to expire 7/15/24, they had started the new contract at 5/23/24 and charged me $129.99 without the 7 days free trial offer. Also the new services were far less than I had with the old 15 day recording plan. At this point I began trying to contact customer service via their 'chat bot' to no avail. Next I got someone named ***** on the phone and opened a ticket with him. We worked out what I thought was to be an agreeable contract but it was changed again when I got it. I have been going back and forth with them until yesterday, 5/30/24 when I noticed that there was a sale pending on my credit card statement for ** Lot $129.99. I sent an email right back to them that the offer that the had sent me did not state the amount that it would cost me. I did not authorize this transaction as I was still not sure exactly what they were selling me or for how much. I just finished filing a complaint with my credit card company and will dispute the charges. I have copies of the text messages as well as the email correspondence. I spent several days trying to work out this dispute and fully intended to try again on Monday, but not any longer.I simply don't trust them.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 9, 2024 I purchased a one year subscription to cloud service through the App Store. After months of attempts to connect my home, security cameras to the cloud, it was unsuccessful. Through the app, the company list a chat service, a phone contact, or email support. The chat service is automated and never connect you to a live person and always redirect you to either call or email for support.I have called the support number hundreds of times never to have a live agent answer and only to receive a recording stating that no one is available to help. I did resort to emailing the company on May 20th notifying them that I was unable to connect my cameras to my subscription that I had paid for. They promptly responded back, letting me know that they did not find an active subscription associated with my email address and asked me to submit proof to them that I had paid them showing them the transaction order number. I did this immediately. This was on May 20. Ive heard nothing back, I have emailed them 3 other times asking for follow up support or a refund for the $107.24 that I paid them for cloud coverage. The company is no longer responsive, and at this point they have stolen my money because they have not delivered the service I have paid for.

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my premium cloud subscription immediately. It is not working and no one helped. I do not try to help me now just cancel and refund my $27.99 for iCloud premium.I have contacted ************* several times and they have refuse to honor my request .They keep sending an email to reconsider and Iwhen I told them I just want to cancel for a full refund. I am filing a complaint with Corporate showing proof that I have contacted ***** as told to cancel for a refund. Yllot is fraudulent.Order *********************** **********************************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 9, 2024 Dec 31, 2023 My camera quit working Feb 2024.These annual plans I purchased had 10 months left on then, that I pd in advance for.Since I am unable to use these plans for the remaining 10 months, I want a refund.** told me that they couldn't refund because it was past the 7 day sign up period. They said I should purchase a new camera. I don't want to as it has been so difficult with this camera I am soured on the whole idea.They offered to provide indoor cameras. I had an outdoor camera. That is the one I wanted. They did not have.If they could offer this deal, why can't I get my money back for the remaining 10 months?That is what I want and expect.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased security cameras and per the instructions downloaded the ** IOT app, where I purchased a cloud storage plan for 30 day continuous recording for 5 cameras for one year. A few days later I purchased additional cameras, but was now instructed to download the Kami Home app, but upon setting up my new cameras I saw that my cloud subscription plan that I already paid for was not being recognized, despite both apps being from the same company, doing the same purpose, and selling the same service. The subscription for my two original cameras still showed up, and they worked fin in the new app, but not the three new cameras. Upon contacting the company, via email, I was told that the subscription was only valid in the original app and that it would have to be repurchased at full price for the new app, despite the fact that it was the same company and the same service with the same login and that the original cameras also showed up in the new app. Nowhere in either app or anywhere in the setup process was this bizarre policy stated. I purchased a cloud plan for five cameras but it will only allow me to use two. Additionally the improper app was apparently listed for the original cameras since the new app also works with them as well as the other three. The instructions should have specified the Kami Home app and not ** IOT.

• Initial Complaint

  Date:02/09/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered there product through TEMU and now have 4 of there security cameras. I set them up through the companies app. And within my minutes of activating them they went offline and were not working. After reviewing there app. By what I was seeing you are pretty much forced to buy one of there premium plans and found this true especially if you need to be able to call support as this option is only available to paying customers which in and of itself should be a crime. I called for support only to get hung up on the first time and second time to have an automated system tell me this option isn't available right now but the option to charge me for it was. Lost and no cameras here now

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total scam! I purchaed 5 of these cameras. They where advertised as not needing a plan and have a memory slot for recordings. This is why I chose them over other better brands. On top of them being faulty now the app this month stated forcing ads on us when we open the app. If Im away from home and the camera goes off I use to be able to check quickly to see what set it off. Now theres a long delay in alerting me and on top of that I have to watch an advertisement before I can see if someone broke into my house. They are pushing for a subscription to avoid the Ads now but if I wanted to do that there are many better cameras out there than these junky ones. Its a scam and I totally regret buying them. Writing bad reviews wherever I can. I tried to cancel the subscription I have with them and they are nothing allowing me to! I contact customer support multiple times and they say it's Apple's problem not their problem. However, under Apple subscription, this product doesn't appear.

  Business Response

  Date: 09/19/2023

  Thank you for reaching out. We'd like to clarify that we are not the makers or sellers of the cameras. Our primary focus is software development. The ads you see in our app are a means to offset the costs of providing it for free to our users. If you prefer an ad-free experience and would like to unlock all the app's features, you can opt for our cloud subscription. We appreciate your understanding and are here to help with any other queries you might have regarding our software.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total scam! I own 5 of these cameras. They where advertised as not needing a plan and have a memory slot for recordings. This is why I chose them over other better brands. On top of them being faulty now the Ap this month stated forcing ads on us when we open the ap. If Im away from home and the camera goes off I use to be able to check quickly to see what set it off. Now theres a long delay in alerting me and on top of that I have to watch an advertisement before I can see if someone broke into my house. They are pushing for a subscription to avoid the Ads now but if I wanted to do that there are many better cameras out there than these junky ones. Its a scam and I totally regret buying them. Writing bad reviews wherever I can. They need to fix the issues forcing people to watch an Ad is a disgusting ******************** that just recently started. Should only apply to new accounts because ***** not what I signed up for when I bought them !

  Business Response

  Date: 08/01/2023

  Dear Customer,
  
  We apologize for any inconvenience you've experienced with the cameras and our mobile app. However, we would like to clarify that we are not the makers nor the sellers of the camera; we are solely responsible for developing the mobile app used with the cameras.
  We understand your frustration and disappointment with the cameras not meeting your expectations. As the mobile app developers, we do not control the features or functionalities of the cameras themselves, including their advertised capabilities such as not needing a plan and having a memory slot for recordings. We recommend reaching out to the camera manufacturer or the seller to address these specific concerns.
  
  Regarding the recent advertisements being shown in the app, we regret any inconvenience caused. Advertisements are not something we had previously implemented, and we are currently investigating this matter with the camera manufacturer to understand the situation better. We understand that it's crucial for you to quickly access camera alerts without any delays or interruptions.
  
  Please know that we value your feedback, and we will do our best to address the issue with the camera manufacturer to find a suitable resolution for you and our users. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience caused.
  We encourage you to share your concerns directly with the camera manufacturer or seller as well, as they need to be made aware of the issues faced by their customers. Writing reviews can also be helpful for other potential buyers to make informed decisions.
  Once again, we apologize for the unpleasant experience you've had, and we thank you for bringing these matters to our attention. Please rest assured that we are taking your feedback seriously and working towards finding a solution.
  
  If there is anything else we can assist you with related to the mobile app, please feel free to reach out to us.
  Best regards,[Your Name]Customer ************ ******* App)

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20387154
  
  I am rejecting this response because:

  the camera is not the problem its the ***  Without the Ap you cant view the camera.  The ** did not have ads nor was there such a long delay in alerts.  Without the ** the camera is useless and no one would buy it.  The Ap is use to set up and operate so how can the Ap says its not them.  This Ap has rendered all my cameras useless. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM!Lately the app keeps having software issues. Interestingly all the issues dont seem accidental, the app keeps forcing me to buy another subscription telling me I dont have a plan even when I do. This has multiple times resulted in me double paying for same service. I buy monthly plans from the app using Apple Pay as this is a safest way to make sure my personal information is protected.Tech support instead of addressing app software issues keeps forcing me to buy one year long plan saying that will fix all the software issues. Here is there latest response to me saying that I dont want to pay for a whole year since nothing is working properly Its fine if you prefer not to subscribe to an annual plan, we're only giving you an option to actually save more. However, to avoid facing this issues, I would suggest subscribing directly through our Kami Cloud website instead of the in-app purchase and not use Apple Pay as the payment methodOn top of the app FORCING double subscriptions on users to obviously make more money they are now trying to tell me that to fix software issues I should pay through the website for a whole year using my card not Apple Pay. This is an obvious scam, this app is up to no good and it is obvious!