We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Cameras

YI Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 47 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a charge on my card for $39.99 and upon looking it was for ** lot for an annual fee. I immediately cancelled my subscription because you have to cancel before you can request a refund (so the customer service person said) this was June 14, 2025. I have reached out every day and they keep saying "I have reached out to my superiors to give you and additional surveillance camera worth $20 and will give you a discount on the subscription you purchased. the discounted $15 will be returned to you. I hope this plan will satisfy you." No! I am not satisfied and asked for a refund yet again and also unplugged the camera. it has been 14 days. absolutely ridiculous for a company to play these games. there is way too much competition out there. Terrible customer service and not to mention the service is spotty.

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** home camera takes your credit card for cloud hosting and once you give it to them you can never, I mean never, get the subscription canceled or remove the card. i even got a new credit card w ***** and somehow they started charging the new card without my consent. The only way to try and cancel is send them a message on their platform. Every time you do that you get the same automated reply offering free devices but no way to actually cancel. ****** should not be selling these products it is a scam. I have had half a dozen messages this year and repeated attempts in prior years to cancel. I uninstalled and threw away all the cameras it makes no difference. Do not do it!!!

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased many ** home cameras in the past. I use my own SD card. They have always been great about informing me of motion detected around my home. In addition I use to check my pets. Now the company has changed the terms and require a subscription to use otherwise you have a whole bunch of advertisements to watch before you can view. And the cameras are now getting faulty which appears to coincide with my lack of subscription. I want my money back. All of it. False advertisement. They can have their cameras back.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a full year subscription last fall. The app currently does not recognize my paid subscription. I have tried multiple emails to them no response. There is no working phone number for them. I would either like a correction to fix the app or my money returned. Its like they are a scam company now.

  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just seen a charge of ****** $ on my credit card done yesterday, May 25, 2025, by ** IoT, a *************** to which I pay annual subscription for Cloud storage of the records from my 5 security cameras. The annual payment is due in August, and the price is good, just slightly more than 100 dollars per year (I am subscribed since 2023). However, when I started to investigate about this new charge, it turned out that they subscribed me for their "Artificial Intelligence Alerts", I have seen their ads about the *** popping every time I open their app on my phone, but I am not interested, so I did not inquire about their offer, and certainly I did not subscribe, I was not given a price, just out of the blue, they used the information about my ******* Master Card in their files, and charged me ****** without my permission. This is outrageous and idiotic, they charged my card, for a new service, not a recurring renewal, without my permission, and without any attempt on my side to subscribe. I complained directly to them and I hope to get reimbursed, but it is not so much about the ****** refund, I would like to warn other customers to check carefully their accounts with ** IoT, I am afraid that I am not the only customer whose credit card they charged without permission. Also, by filing this record of my bad experience with them, I hope they will stop their illegal predatory practices.

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the subscription for yi technology after that, I cannot access my app on my cell phone and then I cannot see anything on my cameras too. I cannot go inside the website.

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been buying (using) ** home security cameras since 2020. Over the years, I have purchased over 30 ** home security cameras of various models from ******. I really love ** features - its always on, it tilts, and free recording and viewing. And, that is why, I have purchased so many over the years. However, **, the quality of ** cameras SUCK!! None of the cameras have lasted more than a year.. thus, I have purchased so many replacements. Today, I am finally fed up with **!! Another one stopped working! Here are some of the reasons they break: The camera head stopped responding to turning command; Just simply dead; The lens became to fuzzy and blurry I can no longer see anything on the camera. Now, as I said, I have paid anywhere between $25-$40 for each camera. ** owes me at least $350 for these extremely low quality cameras. ****** has stopped selling nearly all models of ** home security camera because too many returns!!

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a ** app and account for many years. I just had to update the app and when I did i lost everything. I have a subscription but all that information was on the app which is empty. It just wants me to create a new one. I started the account so long ago i am not sure what email I used to open the account. the one i do not use is ************************* but i have 2 good emails. ****************** or ******************** ***** ****** ************

  • Initial Complaint

    Date:04/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I'm paying for the cloud subscription and they keep forcing ads on a ai update I'm already paying for cameras I can't use unless I push out the ads customer service doesn't care about any of my complaints or others on the review board on ****** reviews. Please help not just me but all others effected by this matter please.

YI Technology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.