ComplaintsforYI Technology

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I want to cancel my premium cloud subscription immediately. It is not working and no one helped. I do not try to help me now just cancel and refund my $27.99 for iCloud premium.I have contacted ************* several times and they have refuse to honor my request .They keep sending an email to reconsider and Iwhen I told them I just want to cancel for a full refund. I am filing a complaint with Corporate showing proof that I have contacted ***** as told to cancel for a refund. Yllot is fraudulent.Order *********************** **********************************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Jan 9, 2024 Dec 31, 2023 My camera quit working Feb 2024.These annual plans I purchased had 10 months left on then, that I pd in advance for.Since I am unable to use these plans for the remaining 10 months, I want a refund.** told me that they couldn't refund because it was past the 7 day sign up period. They said I should purchase a new camera. I don't want to as it has been so difficult with this camera I am soured on the whole idea.They offered to provide indoor cameras. I had an outdoor camera. That is the one I wanted. They did not have.If they could offer this deal, why can't I get my money back for the remaining 10 months?That is what I want and expect.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased security cameras and per the instructions downloaded the ** IOT app, where I purchased a cloud storage plan for 30 day continuous recording for 5 cameras for one year. A few days later I purchased additional cameras, but was now instructed to download the Kami Home app, but upon setting up my new cameras I saw that my cloud subscription plan that I already paid for was not being recognized, despite both apps being from the same company, doing the same purpose, and selling the same service. The subscription for my two original cameras still showed up, and they worked fin in the new app, but not the three new cameras. Upon contacting the company, via email, I was told that the subscription was only valid in the original app and that it would have to be repurchased at full price for the new app, despite the fact that it was the same company and the same service with the same login and that the original cameras also showed up in the new app. Nowhere in either app or anywhere in the setup process was this bizarre policy stated. I purchased a cloud plan for five cameras but it will only allow me to use two. Additionally the improper app was apparently listed for the original cameras since the new app also works with them as well as the other three. The instructions should have specified the Kami Home app and not ** IOT.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I ordered there product through TEMU and now have 4 of there security cameras. I set them up through the companies app. And within my minutes of activating them they went offline and were not working. After reviewing there app. By what I was seeing you are pretty much forced to buy one of there premium plans and found this true especially if you need to be able to call support as this option is only available to paying customers which in and of itself should be a crime. I called for support only to get hung up on the first time and second time to have an automated system tell me this option isn't available right now but the option to charge me for it was. Lost and no cameras here now

• Initial Complaint

  09/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Total scam! I purchaed 5 of these cameras. They where advertised as not needing a plan and have a memory slot for recordings. This is why I chose them over other better brands. On top of them being faulty now the app this month stated forcing ads on us when we open the app. If Im away from home and the camera goes off I use to be able to check quickly to see what set it off. Now theres a long delay in alerting me and on top of that I have to watch an advertisement before I can see if someone broke into my house. They are pushing for a subscription to avoid the Ads now but if I wanted to do that there are many better cameras out there than these junky ones. Its a scam and I totally regret buying them. Writing bad reviews wherever I can. I tried to cancel the subscription I have with them and they are nothing allowing me to! I contact customer support multiple times and they say it's Apple's problem not their problem. However, under Apple subscription, this product doesn't appear.

  Business response

  09/19/2023

  Thank you for reaching out. We'd like to clarify that we are not the makers or sellers of the cameras. Our primary focus is software development. The ads you see in our app are a means to offset the costs of providing it for free to our users. If you prefer an ad-free experience and would like to unlock all the app's features, you can opt for our cloud subscription. We appreciate your understanding and are here to help with any other queries you might have regarding our software.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Total scam! I own 5 of these cameras. They where advertised as not needing a plan and have a memory slot for recordings. This is why I chose them over other better brands. On top of them being faulty now the Ap this month stated forcing ads on us when we open the ap. If Im away from home and the camera goes off I use to be able to check quickly to see what set it off. Now theres a long delay in alerting me and on top of that I have to watch an advertisement before I can see if someone broke into my house. They are pushing for a subscription to avoid the Ads now but if I wanted to do that there are many better cameras out there than these junky ones. Its a scam and I totally regret buying them. Writing bad reviews wherever I can. They need to fix the issues forcing people to watch an Ad is a disgusting ******************** that just recently started. Should only apply to new accounts because ***** not what I signed up for when I bought them !

  Business response

  08/01/2023

  Dear Customer,
  
  We apologize for any inconvenience you've experienced with the cameras and our mobile app. However, we would like to clarify that we are not the makers nor the sellers of the camera; we are solely responsible for developing the mobile app used with the cameras.
  We understand your frustration and disappointment with the cameras not meeting your expectations. As the mobile app developers, we do not control the features or functionalities of the cameras themselves, including their advertised capabilities such as not needing a plan and having a memory slot for recordings. We recommend reaching out to the camera manufacturer or the seller to address these specific concerns.
  
  Regarding the recent advertisements being shown in the app, we regret any inconvenience caused. Advertisements are not something we had previously implemented, and we are currently investigating this matter with the camera manufacturer to understand the situation better. We understand that it's crucial for you to quickly access camera alerts without any delays or interruptions.
  
  Please know that we value your feedback, and we will do our best to address the issue with the camera manufacturer to find a suitable resolution for you and our users. We understand that this situation can be frustrating, and we sincerely apologize for any inconvenience caused.
  We encourage you to share your concerns directly with the camera manufacturer or seller as well, as they need to be made aware of the issues faced by their customers. Writing reviews can also be helpful for other potential buyers to make informed decisions.
  Once again, we apologize for the unpleasant experience you've had, and we thank you for bringing these matters to our attention. Please rest assured that we are taking your feedback seriously and working towards finding a solution.
  
  If there is anything else we can assist you with related to the mobile app, please feel free to reach out to us.
  Best regards,[Your Name]Customer ************ ******* App)

  Customer response

  08/03/2023

   
  Complaint: 20387154
  
  I am rejecting this response because:

  the camera is not the problem its the ***  Without the Ap you cant view the camera.  The ** did not have ads nor was there such a long delay in alerts.  Without the ** the camera is useless and no one would buy it.  The Ap is use to set up and operate so how can the Ap says its not them.  This Ap has rendered all my cameras useless. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  SCAM!Lately the app keeps having software issues. Interestingly all the issues dont seem accidental, the app keeps forcing me to buy another subscription telling me I dont have a plan even when I do. This has multiple times resulted in me double paying for same service. I buy monthly plans from the app using Apple Pay as this is a safest way to make sure my personal information is protected.Tech support instead of addressing app software issues keeps forcing me to buy one year long plan saying that will fix all the software issues. Here is there latest response to me saying that I dont want to pay for a whole year since nothing is working properly Its fine if you prefer not to subscribe to an annual plan, we're only giving you an option to actually save more. However, to avoid facing this issues, I would suggest subscribing directly through our Kami Cloud website instead of the in-app purchase and not use Apple Pay as the payment methodOn top of the app FORCING double subscriptions on users to obviously make more money they are now trying to tell me that to fix software issues I should pay through the website for a whole year using my card not Apple Pay. This is an obvious scam, this app is up to no good and it is obvious!

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Purchased one camera and a basic plan. When we got our second camera for the patio we put both off and attempted to cancel the basic plan because we had Purchased another to upgrade. They DID NOT LET US CANCEL. We tried the chat, the email, sent them proof we had another plan with them and they still did not cancel our old plan. They trap you into paying and give you no way out. This is why they aren't BBB accredited I'm sure but hopefully this review will help deture others. Super ****** up. Now we pay for two plans and can't get out of either.... thanks YI tech/ **************.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 4 pack of ** security cameras based on advertised SD card functionality. Since purchase features such as person detection have been removed, replaced by constant and incessant begging for the cloud service.And since **** took over, the app is barely functional. It will randomly stop sending notifications or sign out completely.I would happily join any class action lawsuit against this scam company.

  Business response

  04/11/2023

  Hello, we understand your frustration regarding your camera's absence of local storage capabilities. Please note that we are ***********, a software company, and neither the manufacturer nor the seller of your camera. We reserve the right to modify our apps by introducing paid features as part of our ******************* You agreed to this when you chose to utilize our mobile application.
  We would like to extend a 60% discount towards enabling full functionality for your convenience. It has been communicated to the customer that the camera can still save locally, and we have not removed any features that were originally included when the camera was purchased from the seller. Unfortunately, we are unable to provide a refund, as we are not the seller or manufacturer of the camera and do not have any funds to return.
  Best regards,
  ******
  CS Manager

• Initial Complaint

  01/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a 'home security' system through a person that walked up to my home with 'fast talk' and a great sales pitch. The next thing I know, they are installing, some security features in my home, which is not all bad, since I live alone, and needed something. It is better than nothing, When they left I read the fine print and I'm tied in for a THREE year contract at a 'great deal' of $49.99 per month. Not so great. Anyway, I decided as I was looking at my doorbell camera one day, it prompted me to upgrade. And of course, there was an additional charge, which could be canceled at any time. It also said, my doorbell camera was already compatible, so I figured for another $79.99 per year, I could actually see a full clip of someone at my door instead of 6 seconds. Well now, I get absolutely NOTHING, because ************* informs me that my doorbell camera is NOT compatible and I will need a new camera, which I can get if I UPGRADE. I am not interested in spending any more money with this company. I simply want to CANCEL the $79.99 auto renewal service. Sadly enough, I only started the service in December and haven't reaped any of the the 'so-called' benefits from it. I wish I had checked here first and I would have never jumped on that wagon. Please STOP this company. They will NOT respond and WILL NOT answer phone calls. They can't be that busy. But they will certainly take your money. I guess that's a better word for a SCAM.Any help would be greatly appreciated.

  Business response

  04/11/2023

  Please note that our company, ***********, is not responsible for the issue you are experiencing. The company in question is Alder, which resells cloud services along with their cameras. As a customer, you should reach out to Alder, the provider and seller of the service, who initially approached your home and made the sales pitch.
  *********** is a B2B and C2C software company that does not employ field sales representatives, nor do we manufacture or sell cameras. We kindly recommend contacting Alder for assistance with your concerns.
  Best regards,
  ******

  Customer response

  04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩