Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Cameras

YI Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've tried cancelling both my cloud subscriptions by email. Haven't received a response in over a month. My card keeps getting charged for service I'm not using.

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a YI technology product, a ** home camera that I have been using for years. Previously, you could view the camera view on the ** home app. No subscription involved to view the camera. Now, the camera is useless as they have taken over the app with ads. They prevent from viewing the video feed and are spammy to the point Im afraid I have something malicious on my phone. Most times I open the app I cannot get past the ads to the video feed that I use for security and watching my dog. The few times I am able, it takes a minute to get past the ads.The seems to be an app change that is basically bricking the hardware so that its unusable. They seem to be pushing a subscription, but the details dont even say that a subscription would block the ads. Subscription required was not part of the deal when I bought this, but they are making it unusable without it.

  • Initial Complaint

    Date:01/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own 6 cameras; four exterior 1080 cameras, one dome camera interior and a regular interior camera. Ive owned these cameras for years and have only relied on ** recordings with the exception of one that I had a subscription for many years ago. In the past and often, Although I have a camera set to continuously recording to my ** card video. However, he often manipulates his software so that if you go back to review footage, its not available and states that no video was recorded that if youre going into the settings, I see that it says continuously record and then my ** card is in good condition yet theres no video Recently. Ive had four incidents where I had to rely on my camera to see what was going on, including a man exposing himself in front of our home and there was no video available. What I have noticed when I do not have video recorded ** attempts to sell me their subscription cloud based recordings, I believe this company is deliberately manipulating their software in order to promote their subscription fees. I paid for this camera to have it record to a ** card that I paid for and this company is not allowing it to happen. Ive emailed them numerous times to no avail - I receive a reply requesting we reply to them Above the line. I have many times and Nothing no response again. I demand that they be investigated for their fraudulent manipulation of their services and cameras that we have purchased To use in any way fit that we deem. this to me borders on criminal. I would also like to add that on the two cameras that I have it says that my subscription has expired and therefore wont allow meto watch my videos on the ** card as I have stipulated because my subscription has expired a complete and total fabrication and yet another attempt to the user into purchasing their cloud base services if this company intends to base their their cloud services then they should indicate that and not falsely clean that you can record to on your ** card

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The first 3 to 4 day it worked ok but than it keeps shutting off and not sending alerts and not recording I sent them numberious emails and no results .I have disabilities I'm 67 . I had to climb to take down this camera and reboot it . You get no live customer service They only have a crappy app that suppose to guid u but it don't work.and they just keep referring u to the app. Also camera starts to become blurry . With the $

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have multiple of their cameras and purchased the cloud subscription that was supposed to come with premium phone support. Over the last six months I've had problems with the cameras and service not working correctly but every time I open a ticket they close it and there is no phone number that works to call them. The cloud service and support appear to be a scam. I would like a refund of my money or for them to actually solve my problems. If you're thinking about purchasing from this company without doubt, go elsewhere.

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/7 an unauthorized payment of $63.93 was paid to Global Performance out of ********, Ca. while I was reading gift guide for the Christmas season AI automatically charged me for a security camera I was reviewing. After several email attempts to contact the company that day I was unable to receive any response or customer service contact phone number etc. on 12/7/24 the security camera company ****** charged my **** debit card $26.99 for a year subscription automatically when I was trying to see if this camera actually works. The whole thing is a hoax. There is no way to contact a human to receive a refund and explain the situation. The customer service number cancels the call when you attempt to call it. They will not allow you to send an email it automatically sends you back to inquiry question page. The camera does not work and is garbage. This is a total scam and I am out money now.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number and other details are in the screenshot attached below.Basically I purchased a one month home security plan in September and it expired.Late October I purchased another plan but unknowingly ******* renewed my September plan.Instead of just cancelling the September renewal and refunding or crediting my account, they are refusing to do either.They are claiming that somehow I am to blame.

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible customer service. Can't get a hold of anybody. Can't talk to anybody. They won't refund me for services that I paid for that they are not providing. Their equipment and their services don't work properly but they charge me full price and their customer service is terrible. They don't really want to help.

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased enhanced cloud service thru the ** app on my phone for security cameras recently installed at our home. We are not receiving the enhanced cloud service, and I am not able to contact anyone at the company. The 2 phone numbers I have are not in service.I have included the Transaction ID below. It was done through ****** on 10/30/24.

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 20th 2024 I originally paid $90 for two separate accounts which I had ask to be Cancelled and Refunded due to a mistake in purchase and also purchased a $114 account for my 5 cameras , trying to correct my mistake.NOTE; Company states if I DELETE THE SINGLE ACCOUNTS, I WOULD NOT GET A REFUND, So I have NOT DELETE ANYTING! I have originally been in contact with the Company via Email since August 20th 2024, and at this point the two single accounts have NOT been Cancel or Refunded. another problem the Company had me purchase to additional Camera with the promise of a Refund, again this has not happened, I have all the emails between the Company and Myself.These are the two accounts I was requesting be Cancelled and Refunded ******************* and ********************

YI Technology is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.