Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C R & R Inc has 9 locations, listed below.

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  C R & R Inc

  11292 Western Ave Stanton, CA 90680

• 

  C R & R Inc

  9828 Buckwheat Rd PO Box 290309 Phelan, CA 92371

• 

  Perris Disposal Company

  1706 Goetz Road Perris, CA 92570

• 

  C R & R Inc

  31641 Ortega Hwy San Juan Capistrano, CA 92693

• 

  Perris Disposal Company

  233 West Markham Street Perris, CA 92572

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained to this company so many times before (I have another complaint on BBB from months ago). They did well for maybe 2 months and then I had to text the manager ******* on 11/21 that our recycle bin was not picked up again. I believe they came and got it the next day. Now, it's the week of Christmas, when most if not everyone has overflowing bins, especially the recycling bins because of boxes that presents were in...and they don't pick up the bin. They also came a day later due to the holiday which makes it now the weekend when they are not working. I texted the manager today at 4:18pm, almost 2 hours before they close, letting her know that our recycling wasn't picked up in my neighborhood and heard nothing. Now we all have overflowing bins on the street and, here in San Jacinto, it gets real windy and if my bin falls over...it's going to be everywhere. I want them to do their job, not raise the rate and then still not do their job! I want my bin picked up and a refund...and not 2 dollars and some chump change like last time.

  Business Response

  Date: 01/04/2024

  Per BBB guidelines, CR&R is replying to this customer complaint.

  The Route Manager for this customer's area has reached out to her to resolve the reported service issues. The waste carts were serviced and the Manager will be monitoring this account to ensure that there are no further issues. CR&R appreciates the patience and understanding of this loyal customer.

  Customer Answer

  Date: 01/04/2024

  
  Better Business Bureau:
  
  I have received communication from this business and had my bin serviced from last week. This issue has been resolved for now. 

  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the year 2023, C R &R has skipped /failed to pick up my garbage/trash several times. On 18 December 2023, they failed to pick up the garbage/trash , recycling again. I called their customer service at around 4 pm and I was assured that they'll come back and pick up my garbageand that the Operations Manager was notified. However, no one showed up . So I emailed the customer service about the failed skipped pick up as their office closes at 5PM. The following day, 19December2023, I called the customer service line again and I was assured that they'll pick it up as their driver is until 6 pm. I also emailed the customer service and was reassured that they will pick it up and that they'll service it and that their driv er's route is until 6PM. Again, No one showed up to service pick up my garbage/trash. This is very unsatisfactory and poor company practice and response. Their several reassurances are deceptive and showed no company commitment to perform their paid and required service. Their recurring failures to deliver the service they are paid to do showed their abysmal business practice.

  Business Response

  Date: 12/21/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer contacted CR&R stating their trash was not serviced as scheduled. A representative from CR&R reviewed this customer's account and determined the trash cart was not serviced as a result of the cart not being set out on time. CR&R provides service to this customer's area between the hours of 6:00 a.m. and 6:00 p.m. This customer was contacted by the CR&R representative to discuss the customer's concern, and the ********************* will continue to monitor this account. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 12/21/2023

  The trash bin was out on Sunday Night and the pick up was Monday morning  The response is inaccurate as saying it wasn't out on time. I personally put the trash bin myself and the business assumption is plain inaccurate. This is not only the 1st time this happened.I decided to call CR&R customer service as this is the 4th time this happened . The bottomline is that the trash bin was skipped and although they rectified after several calls to customer service.

  Business Response

  Date: 12/22/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  A CR&R route manager spoke with this customer and resolved this situation. CR&R will continue to monitor this account to ensure ******************** are completed. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** gets missed on a weekly basis. When we call in to report a missed bin they assure someone will be out but even then no one comes out for the whole week for the pick up. This situation has been escalated to a manger multiple times but bins still get missed on a weekly basis.

  Business Response

  Date: 12/08/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer contacted CR&R on Wednesday 12/6/23 stating their recycle cart was skipped on Tuesday 12/5/23. The customer escalated their concern and stated they have had recurring issues with service. The customer's complaint was forwarded to the Operations route manager for review, and CR&R acknowledges the customer's recycle cart was in fact skipped. A recovery driver returned on Wednesday 12/6/23 to empty the customer's recycle cart, and special notes have been added to the account to ensure service issues are monitored closely going forward. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 12/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The action of this company is criminal at ********** was not picked up on several days. Delivery was delayed several weeks. They stop EMWD from doing their billing and have ******************* orders. I called several times to confirm balance and was told zero balance after paying ****** My rates were increased, yet service just resume. Screwed up my property taxes by providing false information. Which includes a fake city hall letter to attend ************ meeting. I guess to call out the councilman arrested for drugs. This company is corrupt, with individuals that are not versed in US language. Recently stalk my house in a white company car and fled fat unpleasant, unprofessional female.

  Business Response

  Date: 11/27/2023

  In accordance with BBB policy, CR&R is replying to this customer complaint:

  Thank you for reaching out to us. CR&R takes these issues very seriously. After researching this further, there appears to be a number of other issues associated with this particular customers account, many of which are of a confidential nature. Unfortunately, as a result, we cannot share any other information. 

• Initial Complaint

  Date:11/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called cr&r on 11/2/23 to request a dumpest to clean up for a move out and paid ****** and was told the bin would be delivered on 11/3/23 and did not receive until 11/4/23 and bin was to be picked up on 11/7/23 returned to the property on 11/8/23 and *** was never picked up. I called spoke with ****** on the 11/8/23 and was told the bin was to full. So I took items out of the bin and I paid $161.39 for the bin to be emptied and returned to put the remainder of items in the bin to be picked up. On 11/13/23 the bin still has not been picked up and emptied. So I called again and spoke with ******* 11/15/23 inquiring when the bin will be picked up that day. Went back to the property on 11/17/23 bin was still not picked up. Called on 11/17/23 request to speak with supervisor, spoke with *******/supervisor he said he would call me back and never did. As of 11/19/23 nothing has happened with the bin still sitting in property drive way. This has still not been resolved

  Business Response

  Date: 11/22/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  The customer called CR&R on Tuesday 11/21/23 regarding their clean up bin not being serviced. Due to the bin being overloaded and also on the driveway, CR&R's service driver was unable to empty the bin on Tuesday 11/14/23. CR&R **************** escalated this matter to the ********************** and it was confirmed the clean up bin was serviced successfully at 2:30 PM that afternoon. The customer is now on schedule for a final removal on Tuesday 11/28/23. Should any changes occur, CR&R encourages this customer to contact CR&R **************** to update the order. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 12/14/2023

  No this is not resolved, payment adjustment needs to be made 

  Business Response

  Date: 12/14/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  The customer paid a total of $382.46 for the rental dumpster. This covers the cost of one delivery, one pickup, and ***********. Per CR&R records, the dumpster was delivered on 11/3/23, serviced and emptied on 11/21/23, and removed on 11/29/23. CR&R has determined there will be no payment adjustment owed to the customer. Moreover, the customer stopped their weekly residential pickup service effective 11/16/23. The customer will be left with a remaining balance of $66.79 for the service period 10/1/23 to 11/16/23. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $57.24 a month to have my garbage picked up once a week on Friday. Regularly it is not picked up. Last Friday they did not pick up, I didn't say anything because I was out of town. When I returned, I noticed my can was still full. This week on Friday, they again did not pick up the trash. When I called CR&R, she texted the driver and her told her that the can was "too heavy". It is only filled with household trash, by this point two weeks' worth. The customer service lady assured me that the driver would be back to pick up the can, this was at 10:15am. I checked back at 3:30pm, and the driver had not come back, I called CR&R and she could not get hold of the driver. She told me she would call her manager and get back to me. I did not hear back. I called again at 4:25, before they closed and no one answered the phone. I now have paid for service, have a huge amount of unsanitary trash piling up, and have wasted a day dealing with this. This happens often, this is just the first time I'm filing a complaint. I have paid for so much service that I have not been receiving.

  Business Response

  Date: 11/21/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  Upon review of the customer's account, CR&R will exchange the customer's 300 gallon trash tub to a 3 yard trash bin this week. CR&R will utilize a different truck to provide service to the 3 yard trash bin, which will reduce the likelihood of an overweight container. Additionally, CR&R will issue a credit of $13.21 for two weeks of no service (11/10/23 and 11/17/23), and the credit will reflect on the customer's next billing statement. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 11/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/10/23: Called ************** to schedule large item pick up. Spoke with representative ********* (she declined to give last name). Requested that a larger item pick up be scheduled. She shared that this would require 1-3 month wait. Shared that this seemed unreasonably long as this was a service that we pay more monthly. Requested that we speak to manager. She declined to give us access to manager. Company fails to provide services that are agreed upon in contract.

  Business Response

  Date: 11/13/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer called CR&R on Friday 11/10/23 to request a bulky item pickup. At the time of scheduling, the first available date to fulfill the request was on Thursday 12/7/23. CR&R schedules orders on a first-come-first-serve basis. Due to the large volume of requests received each day, availability may not always be immediate. Upon review of the customer's account, the bulky item pickup was expedited to Thursday 11/16/23 upon approval. CR&R encourages this customer to contact CR&R **************** as early as possible for future requests, and thanks this customer for their patience and understanding.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CC& R is a trash company I have used since 2006. A few years ago the truck hit my custom bricks and repaired them . Yet this year the driver hit my bricks at corner when picking up neighbors trash . After over 3 calls to company. and no response from supervisor as promised. They have ignored my request and raised my bill. They have records of this complaint and damage to my property and refuse to respond or correct this matter. This company also was involved in a massive fire that burned down homes in ******** and lives were lost. I believe they are hiring unsafe employees driving trash trucks and avoid damages they cause. They have raised prices and refuse to correct their damage

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a trash company and the trash bins do not have a lid and I have been calling them since Sept 2023 to remove the trash bins that do not have a lid- these open trash bins are causing a major rat and rodent problem for the area and every time they say the will come Friday and THEY DO NOT. I have asked them to replace the trash bins, all the people in the area are UPSET about these OPEN TRASH bins and they keep ignoring it. I had to pay 500 to rodent problem, this last Friday they DID NOT PUT ANY NEW TRASH BINS RATHER THEY DROPPED 3 GREEN BINS- I am REALLY UPSET about the environmental impact and them not doing their job. I PAY THEM FOR GOOD BINS but I have 3 BROKEN BINS that attract500 rats. Th ***** even CUT and EAT the lids so they do not close properly- I want good 8 trash bins and 4 brown and ZERO GreenHELPPPPPPPPPPPPPP

  Business Response

  Date: 11/15/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  CR&R has reviewed the images provided by the customer and has determined almost all of the carts are in good working condition and not damaged. The trash cart with serial number ******* does appear to have a missing lid. CR&R attempted to exchange the customer's carts on Friday 11/3/23 and Friday 11/10/23 but the driver was not able to locate the carts for replacement. CR&R has made attempts to contact the customer regarding this but has not yet received a response. CR&R encourages this customer to contact CR&R customer service to reschedule the exchange, and thanks this customer for their patience and understanding.

  Customer Answer

  Date: 11/17/2023

  That is a LIE- they can find the trash bins EXACTLY where they pick up the ****** These people have not come to pick up the BAD BROKEN BINS- So why cant they find the stupid bins exactly where they get the trash- It is in the BACK of the building- we are disgusted that they are unable to locate the bins- but they pick up the trash- IS THAT A JOKE?  The must be BLIND when they come to drop off the bins- since they have been getting the ***** FROM THE EXACT LOCATION.

  CAN THESE **** PEOPLE GET THE MESSAGE- THE ***** BINS THAT NEED TO BE REPLACED ARE IN THE EXACT PLACE THE ***** IS- HAVE THESE PEOPLE CALL *********** for ED  or 949 363 3825  The trash bins are in the BACK OF THE PROPERTY_ TELL THE **** DRIVERS TO GET OFF THEIR A** AND GO TO THE BACK- or talk to the folks that pick up trash as to how  to find the 10 bins!

   

  I want 9 trash bins that CLOSE WITH LIDS- Remove the Blue and leave only ONE and get rid of all the GREEN bins- LETS SEE IF THESE PEOPLE CAN FIND THE ****** I am so disgusted by them that I am so going to call the ***** and city manager for this ))((&* nonsesens tah tthey have created- the trash bins are now a food source for RATS- SHMAE ON THIS COMPANY THAT IS SO OUT OF CONTROL.

  HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLPPPPPPPPPPPPPPPPPPPPPP

  Business Response

  Date: 11/22/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  CR&R reached out to the customer on Monday 11/20/23. The customer confirmed only three trash carts had damaged lids, and there were two extra recycle carts and three extra organic carts on the property. CR&R rescheduled the order for Tuesday 11/21/23 with specific notes on the location of the carts, but the order could not be completed. CR&R has filed a formal complaint on behalf of the customer to investigate this matter, and rescheduled the order again for Friday 11/24/23. The customer was made aware the carts must be out on the curbside for the order to be completed. CR&R **************** will continue to follow up with the customer to confirm work order completion, and thanks this customer for their patience and understanding.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Local trash service Stopped picking up my residential trash cans. **************** said they got new trucks that are not capable of lifting the 300gal residential can but they did not offer an alternative and just left the cans full on my property. Now I have canceled they will not pick up cans and stopped answering my calls all together. Would like my cans removed from my property or for the company to pay for me to hire third party to take the cans to landfill.

  Business Response

  Date: 11/08/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  Upon review of the customer's account, CR&R confirms the containers were already removed from the customer's property. CR&R thanks this customer for their patronage and understanding.