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Business Profile

Garbage Removal

C R & R Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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C R & R Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live on the soboba Indian reservation and in the last 3 to 4 months CR&R hast been doing dumpster pickup. I have called numerous times to see when my pick up day was and it had stayed the same, supposed to be every Tuesday. I have been paying for a service that I have not been receiving. I found out today I have to call everyday after Tuesday that my trash does not get picked up if I would like my dumpster to be serviced. I spoke to a **** from the service department and asked to file a formal complaint because as he explained there is nothing he can do for me but put in the notes that my dumpster hasnt been serviced. And according to **** my other calls have not been recorded that there has been any other issues. All I want is a resolution to my dumpster not being picked up. I have asked for a refund since there has been many times they have not serviced my dumpster, and it is only an argument that I have to wait a full week before issuing a refund and then I have to be able to prove it. Proving that my dumpster hasnt been serviced is no problem for me as I have ring cameras on the dumpster At some point I have to believe this become a sanitary issue as I have wildlife that can get into my trash if my dumpster lids arent able to close because no one came to pick up my trash.

      Business Response

      Date: 12/05/2022

      In accordance with BBB policy, CR&R is responding to this customer complaint:

       

      The CR&R Operations team responsible for the ******************* area has investigated the reported service issues and has issued a credit for 3 missed services. This credit will be reflected on the customer's next invoice at the beginning of January. Additionally, the service account will be monitored for at least the next 6 weeks to ensure that service is being rendered efficiently. CR&R appreciates this loyal customer's patience and understanding as this was being resolved.

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This trash service consistently misses pick up days. Ive been living in the community for 6 months and theyve not shown up 25% of the time. When you try to call, no one picks up. The whole community has trash bins out all week because these guys just dont show up.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family just moved and the 1st call I had to set up services was great. They told me they offer 4 times a year to pick up bulky items. I called 11/1 and was on hold a total of 2.5 hours trying to schedule the bulky item pickup. I scheduled for 11/3 and the person told me that since we just started services that we got their "move in special" and could have them also pick up bundles or cardboard and bags of packing material. I scheduled the 4 bulky items, 4 bags of packing material and 6 bundles of cardboard. 11/3 came and they did not pick up the 4 bulky items and left 1 bundle of cardboard. I called 11/4 and let them know they had left the items. They said that there was no order for the bulky items but she could schedule them for the following Thursday and when I said that was unacceptable because I wasn't going to leave them on the curb for a week or bring them back into my cleaned out garage, she hung up on me. I called back to find out she scheduled it for the Thursday and lied because this new person said she saw the order on my account. The soonest pickup for all items was 11/7...that came and went and no pickup. Called again 11/8, they said they were short staffed so didn't pick up. Rescheduled for Nov 9th...they finally pick up the bulky items that were now wet from rain. However, bundle of cardboard, also now wet, was left. Called again 11/11, said they would come that day...they didn't. Called again 11/15, said they would come that day, called again that day at 4pm, said they had until 6pm, they never came. Called again today and spoke to a supervisor who not once apologized and said, it will be picked up today. I said what if you guys don't pick it up today...he said "call again tomorrow". Are you serious? I have never in my life dealt with a company that has such horrible service, they clearly do not care about their customers or jobs. I got the bill in the mail today and just laughed...my bundle is still hanging out on the curb.

      Business Response

      Date: 11/22/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

       

      CR&R is investigating the reason for the delay in service for this customer's request.  There were several attempts made to remove the items, but the results from the drivers came back inconclusive.  It is possible that the driver had issues locating the property since it is a new home build, and the maps were not yet updated.  After this complaint was submitted, a driver returned and was able to complete the requested order.  CR&R apologizes for the delay and appreciates the patience and understanding of this new customer.

      Customer Answer

      Date: 11/23/2022

      This response is ridiculous. Yes, the day after I made this complaint,  they FINALLY picked up the bundle of boxes when they came to pick up the regular bins. Them sayingnthat the driver couldn't find the address doesn't make sense because the drivers were able to find our house the week before and the week before that and they were there  to pick up the other bundles of boxes and bags of packing materials and just left that one. Also, if a driver can't find a house, you would think they would say something. This was scheduled 5 or 6 times and not once did anyone say anything about not being able to find the house. I also don't accept this apology when I spoke to a manager the last time I called and not once did he even try to apologize. This company really needs to step it up 

      Business Response

      Date: 11/25/2022

      In accordance with BBB policy, CR&R is submitting a 2nd response:

       

      CR&R understands that this customer is frustrated with the delays in service and would like to apologize once again for the lack of service. Since the service was ultimately completed, there is no further action required on the original complaint. CR&R will strive to provide more efficient and prompt service going forward for this customer.

    C R & R Inc is NOT a BBB Accredited Business.

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