Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

C R & R Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

C R & R Inc has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 123 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CR&R has been unresponsive to complaints and continues to not pick up some of my trash bins. I have called many times and they say it will get addressed, but it never does. We have our property scheduled be picked up three times a week and last week one of the recycle bins was never picked up.

      Business Response

      Date: 11/04/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

      As stated in the complaint, this customer has contact **************** to report failed waste collection. The Route Manager for the area was notified of this and immediately began investigating the service issues.  After the investigation, a driver was sent out to verify that all waste was collected. Going forward, the account will be monitored to ensure efficient and timely service.  CR&R appreciates the patience and understanding of this loyal customer.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a month I keep calling to get my trashed picked up. Every time I call all the say is sorry we will pick up the next day and cannot provide an explanation on why they are not coming they day they are supposed to. My pick up day is every Friday I take out my trash at 5:00 am before going to work and it still does not get picked up. I see other houses on my block do get there trash picked up on Friday but my house gets skipped and I have not missed a payment. I want this issue to be resolved already and not have to keep calling every week.

      Business Response

      Date: 11/04/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

      As stated in the complaint, this customer has contact **************** to report failed waste collection. The Route Manager for the area was notified of this and immediately began investigating the service issues.  After the investigation, a driver was sent out to verify that all waste was collected. Going forward, the account will be monitored to ensure efficient and timely service.  CR&R appreciates the patience and understanding of this loyal customer.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** is having a problem with CR&R's very poor service? The schedule you a day of the week to pick up your trash and they may just pick it up once a month. They are quick to charge, take your money but they're service is very poor. I'm willing to pick up a trash bag from every paying resident in my town and dumping it off in front of their gates to prove a point. I don't care if I get arrested for littering. Effem... Enough is enough when We've tried over and over to do the right thing. Most will say just change companies but there's a thing called integrity! They as they please.

      Business Response

      Date: 11/04/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

       

      As stated in the complaint, this customer has contact **************** to report failed waste collection. The Route Manager for the ****** area was notified of this and immediately began investigating the service issues.  After the investigation, a driver was sent out to verify that all trash was collected. Going forward, the account will be monitored to ensure efficient and timely service.  CR&R appreciates the patience and understanding of this loyal customer.

      Customer Answer

      Date: 11/04/2022

      Their problem is not only in ****** they are attempting to cover the sun with a finger. I posted my problem on ******** and it turns out it's Valley wide from *********, ******, *********, Heber, Westmoreland, Paloverde and wherever their service extends. They are inconsistent, unreliable, liars, rude and they'll take your money quick but their service is very poor. When we hired them our deal was 1 day a week for $50 a month and they will only show up once or twice a week so how or when do I get reimbursed for the days they don't show up.

      Business Response

      Date: 11/09/2022

      Per BBB guidelines, CR&R is submitting a 2nd response to this customer complaint:

       

      A manager with the *************************** reached out to the customer this morning to resolve their concerns. Measures are being taken to monitor the service account to ensure that service is being completed efficiently and on time. A follow-up call will be made to the customer once confirmation has been received from the Operations Manager responsible for the area. Additionally, a credit was issued to the customer account for a prior service miss. CR&R appreciates the patience and understanding of this loyal customer.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few months CR&R has missed our trash pickup at least 5 times. We started keeping track in June. They didn't pick up on the scheduled day the week of June 13, July 4, July 25, August 1 and August 8. When we called the first few times we were told someone would come pick up the trash the next day. A couple times it was picked up, but not always, and if it was it was days later. We were also told we would get a credit on our bill. Never happened. On one occasion one of the girls from work called and was told we'd never get a credit. When asked to speak to management, we were told there was no one to talk to. I myself submitted a request to have someone from management call me and never received a call. We are a veterinary office, therefore we have medical refuse. We can't have that refuse spilling out onto the ground. We pay $160/month to have our trash picked up. When they don't come I still pay for that service. Last time when I called in I was told the drivers were all new and they didn't know the routes. I was understanding about that. I asked that they send someone back out to pick up the trash that day since now they were aware it hadn't been. They promised it would get picked up. Didn't happen. The recycling gets picked up so there's obviously not an issue with accessibility. How many times do I have to call? Where is management in all this?

      Business Response

      Date: 10/12/2022

      In accordance with BBB policy, CR&R is responding to this customer complaint:

       

      A CR&R Supervisor reached out to the customer this morning and is working to ensure that this issue is resolved as soon as possible.  Operations will be investigating the reported missed service dates and will issue credits as needed.  The customer will be contacted with a final resolution.

    C R & R Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.