Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C R & R Inc

  11292 Western Ave Stanton, CA 90680

• 

  CR&R Incorporated

  12739 Lakeland Rd Santa Fe Springs, CA 90670

• 

  C R & R Inc

  9828 Buckwheat Rd PO Box 290309 Phelan, CA 92371

• 

  Perris Disposal Company

  1706 Goetz Road Perris, CA 92570

• 

  C R & R Inc

  31641 Ortega Hwy San Juan Capistrano, CA 92693

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash didn't get picked up on Thursday, I called Friday saying they will come back within the day to pick up, I called again Monday since they did not pick up, they said they will come back to pick up, Tuesday morning I called since they did not pick up and supervisor ******* said they will not be able to come back and pick up. My trash is full and smelly. This has been the 3rd time within a year that this has happened, we pay our bills on time and there is no reason for them to not service us and treat us this bad.

  Business Response

  Date: 04/29/2025

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer contacted CR&R customer service today, Tuesday 4/29/25, to report their trash cart was not serviced. A work order was created for the driver to return for service by 6:00 p.m. Upon further review of this customer's concern, CR&R's driver has often reported carts being blocked by vehicles or not being placed out for service by 6:00 a.m. Carts must be fully accessible by the truck in order for drivers to provide service. CR&R encourages this customer to ensure carts are serviceable, and to speak with neighbors or community management to coordinate their parking situation. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 04/29/2025

  there was no car parked if there was a car parked how come our recycling bin was picked up but not the regular trash? They said they will come back Friday but there was no show I was home all day and I am 100% sure no car was parked. I called Monday too and they said they will come back and pick up they didnt I even put a camera to see if they came. No one came and now they are saying they cannot service me. This is not fair. I should not be charged for services I did not get.

  Business Response

  Date: 04/30/2025

  In accordance to BBB policy, CR&R is responding to this complaint:

  A representative from CR&R contacted this customer to discuss the customer's concerns. CR&R had previously informed the customer their carts were blocked by vehicles, but upon investigation, the referenced home did not belong to the customer. CR&R will review this matter internally, and has filed a formal complaint on the customer's behalf. CR&R will monitor this account closely for the next few weeks to ensure service is completed as scheduled, and any service discrepancies reported and documented. Due to the confusion, CR&R has honored a 1 week credit of $2.79 for missed trash service on the customer's service day. CR&R apologizes, and thanks this customer for their patience and understanding.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account we have is a commercial account (#***********************. Our monthly bills are paid on time. There have been many times where our weekly trash has not been picked up. For the month of December thru April non pickup dates (Tuesdays) are: December 10 and 24 January 21 and 28 February 4, 11 and 18 March 4, 11 and 25.Contacting the customer service department has been a game of ping pong - pointing fingers.When they have been asked where are our refunds the responses are - they are being reviewed by the operations department. You have to wait for them.Additionally all conversations with the customer service department have ended with a promise to give an update call that day. Well after eight calls there have been NADA, zero update calls. As of today there have been no credits to our account for their lack of service.

  Business Response

  Date: 04/25/2025

  In accordance to BBB policy, CR&R is responding to this complaint:

  After review of the customer's concerns, a credit was issued on 3/31/25 for service issues reported for 2/4, 2/11, 2/18, 3/11, and 3/25. The credit was a total of $67.40 and reflected on the 4/1/25 statement. CR&R is unable to issue credits prior to 2/4 as CR&R did not receive notification from the customer during the weeks of the reported misses. CR&R encourages the customer to contact customer service as soon as possible after a service discrepancy so that the issue can be investigated and a driver sent out to remediate the missed service. CR&R apologizes for the inconvenience this may have caused and thanks the customer for their patience and understanding.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Garbage truck driver intentionally left our trash bin without picking it up on Tuesday April 8th, 2025.I contacted CR&R customer service every day since then and was promised that driver would come back by 6 pm to pick it up. I talked to several people including *** and **** (supervisors i was told) and they all kept on promising the trash would be picked up by 6 pm. All lies and intentional customer deceiving ************* another person told me that they would not come by until next trash day on Tuesday 04/15/2025.Fraudulent actions by deceptively charging fees for trash pickup and then not following through with the paid for service.

  Business Response

  Date: 04/11/2025

  Per BBB guidelines, CR&R is replying to this customer complaint:

  Upon review of the customer's account, Operations sent a driver out immediately to service them on Friday, 4/11/25. After arriving, the driver noticed that this customer had placed their own unapproved trash can outside to have it serviced along with the CR&R approved cart. CR&R is only able to service approved carts. As a one-time courtesy the driver did empty the customer's personal cart. CR&R will not be able to service that personal cart going forward. A **************** Supervisor left a voicemail for the customer to inform him that all waste was recovered and that we would only service the CR&R approved carts in the future. If the customer has any further inquiries, we encourage him to call our **************** team for assistance. This matter is now closed.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the company to respond to my complaint.This trash pick up service is terrible. They dropped of new trash cans at my location but did not pick up the old cans on *********. I now have a ridiculous 6 cans! I scheduled them to pick up my cans for 27MAR2025 and they did not pick them up! I labeled my cans for pick up to help the trash guys ID the cans for pick up. I scheduled them again to pick up my cans for 10APR2025 and they did not pick them up again! How many times do I need to contact them to pick up these stupid unwanted excess old trash cans? I never ordered the new cans either, everyone on my block including myself just gets new cans without notice. Terrible *****************

  Business Response

  Date: 04/18/2025

  In accordance to BBB policy, CR&R is responding to this complaint:

  Upon review of the customer's situation, a representative of CR&R contacted the customer today, Friday 4/18/25, to coordinate the removal of the customer's old carts. This situation was escalated to the local route manager, and the driver will complete the removal between 6:00 a.m. and 6:00 p.m. on Monday 4/21/25. CR&R thanks this customer for their patience and understanding and apologizes for any inconvenience caused by this service discrepancy. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CR&R did not empty my recycling container on March 17, 2025. There is an ongoing issue with this company not emptying my trash containers. My last BBB complaint was October 2025. My organics container was never emptied. I was told to leave it out and it wasn't emptied until 7 days later. Cr&r denied any wrong doing to the BBB on that issue and I never received any billing adjustment on my bill. Now it has happened again.BBB wasn't able to get the last issue resolved and I don't know what will happen this time, but I want to make sure that that I report this company that I'm paying for a service that is not being completed.

  Business Response

  Date: 04/02/2025

  In accordance to BBB policy, CR&R is responding to this complaint:

  CR&R customer service received the customer's inquiry on Tuesday 3/18/25 regarding their recycle cart not being serviced the day prior. CR&R scheduled a return service for the same day, and CR&R's driver did not report any issues with the service. The work order was marked as complete. Previous complaints submitted to BBB by this customer have already been handled and closed. CR&R encourages this customer to place their carts out for service between the operating hours of 6:00 a.m. and 6:00 p.m. to ensure service is completed each week. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted CR&R on 1/29/25 regarding my missed trash, they promised a driver on Thurs 1/30 that driver never show up. Called Friday 1/31, was told a driver would show up, still nothing. Called the same day Friday and was told the driver was not able to make it, as if the driver was the owner and made his own schedule. We were told our trash would not be picked up until Wed 2/5 which is our normal scheduleday. My bin was already full, and they expect it to be overfilled by wed 2/5, but they "promised" the driver would get out of his truck and pick up the additional bags, I guess we'll see if he really does. So disapointed and I feel they are retaliating against me for complaining. I want them to fulfill their service but since they cannot I want an apology and a credit in my bill since they are refusing to pick up and fulfill a service I am paying for. I have read lots of reviews regarding this company and I really hope they are listening to the hundreds of reviews from customers who are fed up with subpar service.

  Business Response

  Date: 02/04/2025

  Per BBB guidelines, CR&R is replying to this customer complaint:

  CR&R was made aware of the reported missed service for this customer on 1/31/25. The customer was informed that a driver would return to service, but unforeseen operational challenges prevented that from happening. To assist the customer with recovering the excess waste, our agent offered to have additional bags collected on their next service day (2/5/25). This will be completed per the Route Manager. Historically, this customer has not called often to report that services were missed, but CR&R will monitor to ensure that waste is collected in a timely manner each week. CR&R appreciates the patience and understanding of this loyal customer as the issues are resolved.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CC&R neglected to send a statement last month. They also neglected to send a notification of a missed payment before stopping our trash pick up service without warning. I have called and the customer service agent acknowledged that no such notification was sent despite this being their policy and that they could not pick up trash until next week with no refund of the missed service. All payments for service have been received. This is a violation of the utility trash service policy to provide notification of missed payment before terminating or stopping service. We would like a refund for the missed service week. We have never missed a single payment in the 12 years we have been with ******** until this past October when we never received the bill. Again there was never any sort of notification of a missed payment or an attempt to request a missed payment before they simply terminated our service this week.

  Business Response

  Date: 12/27/2024

  Per the BBB guidelines, CR&R is replying to this customer complaint:

  It was discovered recently that this customer's account was affected by a billing error in which an invoice was not generated for services in the 4th quarter of 2024. As a result, the customer's account was incorrectly placed on stop service for a period of 3 weeks. Operations was notified of the error and sent a driver out immediately to recover all waste streams for the customer's property. In addition, upper management contacted the customer to apologize for the billing error and a credit was applied to the account for the time period in which they did not receive service. On behalf of ********, we apologize to this loyal customer for the inconvenience that this caused. Going forward, CR&R will do our best to ensure that this customer receives their invoicing in a timely manner and that waste collection services are rendered efficiently.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Address: ******************************************* In October, I rented a small dumpster from CR&R for $168.44, this payment was charged to my *********** MasterCard ending in 6300 on October 24th, 2024.Upon filling the dumpster I realized I needed a second, so I had the initial dumpster exchanged for a second of the same type for an additional $168.44 which was charged to the same Mastercard on October 26th, 2024. That dumpster was later picked up, with two charges of $168.44 as expected on my card.There was no issue until one month later on November 26th, 2024, at which point I was charged on the same card for a 3rd time, another $168.44.I have talked to CR&R **************** multiple times with no resolution, and with different explanations for the 3rd charge.The first time I called CR&R customer service I was told that the payment for the 2nd dumpster did not go through, and that the failed charge was listed under a **** rather than my Mastercard. The representative blamed my credit card company (***********) who later confirmed to me that both my first and 2nd payment did in fact go through, *********** advised me to issue a chargeback for the 3rd charge which I did not do. Both payments on October 24th and October 26th can be seen on my credit card statement which has been attached.When I called CR&R an additional time, I was informed that both the October 24th & 26th charges for $168.44 did go through, contradicting the first representative, I was then told that it was erroneously listed as a recurring charge despite being a one time rental. I was told that I would later be contacted.Later, upon being contacted by CR&R, they informed me that both the October 24th and 26th payments were paid for, but did not offer any explanation for the 3rd charge on November 26th, they told me that issue would be forwarded to another department. I have not been contacted by CR&R since, and I have paid them $168.44 three times despite only having owed it twice.

  Business Response

  Date: 12/11/2024

  Per BBB guidelines, CR&R Incorporated is responding to this customer complaint:

  After investigation of the customer's account, it was discovered that a system error occurred when collecting payment that caused the payment method to be charged twice. A refund has been submitted back to the original payment method in the amount of $168.44. The customer can expect to see the refund returned to their financial institution within the next few business days. CR&R apologizes for the inconvenience that this has caused the customer and appreciates their patience while this was resolved.

  Customer Answer

  Date: 12/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every Friday the same trash man come picks our trash up only for a complete mess to be found up and down the street we live I went to the company multiple time but nothing was done he even destroyed our garage can that my mother had to replace by herself Im sick and tired of this

  Business Response

  Date: 11/29/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  On Tuesday 9/19/24, the customer called CR&R customer service to have a damaged trash cart replaced. Per CR&R records, this cart exchange was completed on Wednesday 9/25/24. Moreover, upon CR&R's review of the customer's account, there are no recorded instances of the customer calling in to report trash debris being scattered on the street. CR&R has documented the customer's concern and will notify the Operations team of this matter. CR&R will also monitor the account closely for the next few weeks for any service issues. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Environmental services dropped off a 40 yard container. There was some schedule challenges for myself to be on property to allow them access to haul it away. Finally last week I called Monday Tuesday Wednesday to make sure Thursday was confirmed. Thursday was definitely confirmed Thursday afternoon no one's shows up no one calls and I'm told it's now Friday. They never called me to tell me the change of day. Friday comes and goes they don't show up my mother reaches out to them and they now say they'll be on property today they did not show up they did not call they are now saying it's rescheduled for tomorrow I have to drive 108 miles one way to unlock the gate I have to sit on property from roughly 6 AM to 6 PM that's their available time with a half hour window they're going to call to tell me they're going to show up this is horrific. I plan on taking legal action against them and filing complaints wherever I can against them

  Business Response

  Date: 11/20/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  This customer contacted CR&R on several occasions to confirm the dump and exchange of their rented 40 yard container would be completed on Friday 11/8/24. This service did not occur as scheduled. CR&R acknowledges the customer's grievances and apologizes for any inconveniences and hardships this may have caused as a result of non-service. ******** has filed a complaint on behalf of the customer and is reviewing the matter internally. A CR&R representative has reached out to the customer to process a refund back to the customer's original form of payment. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 11/21/2024

  I'm asking for $3,000 , $1,100 credit for original charge for 1st dumpster,  and $1,900 for labor at the property to receive the replacement dumpster and the haul-away of the original filled dumpster.  12 hours each day for 2 men ($50 per hour x 12 = $600 x 3 days = $1,800) plus meals, mileage, costs.  And now to have trash disbursed all over property as a hazard having to rearrange another hauling service to come and remove the trash is an added expense and loss of time. They are being held liable for any damages that occur due to the trash remaining on said property to neighbors, children, animals.

  If i scheduled a pick-up and never showed up to meet CR&R to grant them access to retrieve the dumpster, I am sure I would be charged a service fee.  Especially if I had stood them up 3 times (like they did to me) not to mention the daily charges for having it on property.

  This no show happened three times with CR&R.  

  I am strongly holding them accountable for my three trips to the property that's fuel, time, standby time 6 AM to 6 PM their window of operation to ensure the driver has access and is able to take the bin without incident.

  Business Response

  Date: 11/29/2024

  In accordance to BBB policy, CR&R is responding to this complaint:

  Per the previous response, CR&R is refunding the customer for the service that was not rendered. At this time, CR&R will not be reimbursing the customer for expenses paid to other third parties that are not affiliated with CR&R. An operations manager of CR&R has reached out to the customer to discuss this matter in further detail. CR&R thanks this customer for their patience and understanding.

  Customer Answer

  Date: 12/05/2024

  The company told me to be on property on three different occasions.  I was on property during their required window of operational hours, 6am to 6pm.  To get to this property, I have to drive 108 miles one way.  The company never showed up, the company never called me to tell me they are rescheduling.  The company owes me personally for 648 miles of driving and 36 standby hours.  Forget anyone else, third party mumbo jumbo.  That is what is owed to me personally, I did exactly what the company requested.  They failed not one time but THREE TIMES.  Compensation is owed, they are being held for their negligence.  The company is welcome to call me to negotiate a settlement.  I will not accept "nothing".  This is not negotiable, I stand firm on this one.