Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 19 Dec 2023 Total payment: USD 288 (Standard plan)The standard plan I purchased includes one year of midjourney access On 16 Jan ****, midjourney suspended my account and did not tell me the detailed reason. It just said that I violated the ToS. I did not violate the ToS, and Midjourney did not inform me which provision of the ToS I violated.I tried to find channels for complaints, including customer service contact information and complaint email addresses, but Midjourney did not provide any of them, which was disappointing.My Midjourney account is [kaka_kakaka], and the screenshot of my order has been uploaded as an attachment.

  Business Response

  Date: 01/18/2024

  Customer account was determined to be in violation of TOS: *********************************************************
  
  Midjourney reserves the right to suspend or ban Your access to the Services at any time, and for any reason. You may not use the Services for purposes of developing or offering competitive products or services. You may not reverse engineer the Services or the Assets. You may not use automated tools to access, interact with, or generate Assets through the Services. You may not resell or redistribute the Services or access to the Service. Only one user may use the Services per registered account. Each user of the Services may only have one account.

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21149825
  
  I am rejecting this response because:
  

  This does not prove which rule I violated, and if they conclude that I violated a rule, they have no basis to still deduct the remaining fees from me. 

  I still strongly request Midjourney to initiate a refund

  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to delete my account with the controls provided by this business. The attempt failed, so I emailed the business in an attempt to have them delete all data and to delete my account and they have failed to send me a reply.

  Business Response

  Date: 01/11/2024

  Hello, as shared by our billing support team on ticket #******, all requests for data deletion must be completed by submitting a Data Deletion Request Form. Our privacy team will review and process your request at the timeline shared on the Form page here: ***************************************************************************************;

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12 May 2023 The amount of money: ****** *********** Paid for: ** Image Generator Nature of Dispute: ** is generating images of the same place over and over while it should generate new/other/different/variant images so it has a bug, I tried to move around but the ** stick to generating almost same place for multiple generic queries Did the business tried to solve the problem: No, they told me it is my mistake that I decided to pay for 1 year subscription rather I should have tried 1 month. Then totally stopped responding to me.Account: ************** Receipt number: 2403-2700 Invoice number: 1EA603DD-0009 I have the right on the business to solve this bug for me and refund me for the months I encountered the bug on. But since they are terrible at responding to my customer service queries I want a full refund as they denied me basic right of a proper customer service.

  Business Response

  Date: 01/03/2024

  Customer states they were having an issue with using the service and we have offered multiple resources to guide the user through how to use the service. Customer account is outside of our refund policy. Customer subscribed to an annual ****** plan on May 12, 2023.

  We offer an annual plan at a 20% discount off of the monthly rate. The annual plan comes with a 1 year commitment in order to obtain this discount.

  Further, customer continues to send threatening messages "Final warning if I don't get refund on the remaining months I'll spread videos and content that would make you lose money on advertisements and referrals." 

  "Customer service ****, I faced issues and asked for help they just didn't care they said why did you pay for one year you could have tested 1 month. I would never recommend this **** app."

  As stated previously, your account is ineligible for a refund according to our refund policies *********************************************************

  
  

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21083788
  
  I am rejecting this response because:
  1. Regardless of the refund period given that the ** is having a bug this means I'm not receiving what I deserve. 

  2. The messages they copied from me because their services are bad and people shouldn't pay them for extremely terribly customer service. And extremely terrible app.

  3. Claiming that they offered multiple resources to solve my problems is totally false barely only 1 person of their team was polite with me but his suggestion didn't work. Other team members were not polite with me and I didn't like their attitude of writing to me.

  4. What the company quoted from me is been tailored to the story they wanted to tell not to the reality. I told the business I'm welling to accept recalculation of the cost to be monthly bases rather than annual bases so that I will lose the 20% discount. But seems like they care about money only. Therefore,  at this time and after spending all efforts I spent I'd like to get a full refund please.

  5. summary since there is a bug in the app then the service isn't appropriately provided and therefore the refund is a right not a favor. And given the bug circumstances refund period shouldn't be taken into consideration and the bug resolution or refund comes at top priority. 

   

  I'd like to thank BBB for the efforts bringing in this platform to resolve issues like this and I appreciate the time spent on this issue.

  Sincerely,
  
  *************************

  Business Response

  Date: 01/04/2024

  Please refer to section 1 of the Terms of Service available here: *********************************************************

  1. Service Availability and Quality
  We are constantly improving the Services to make them better. The Services are subject to modification and change, including but not limited to the art style of Assets, the algorithms used to generate the Assets, and features available to the Customer. No guarantees are made with respect to the Services quality, stability, uptime or reliability. Please do not create any dependencies on any attributes of the Services or the Assets. We will not be liable to You or Your downstream customers for any harm caused by Your dependency on the Service.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21083788
  
  I am rejecting this response because:
  1. 2 responses from the business and yet they didn't deny the fact that there is a bug. Rather they provided proof they know that the system is buggy. This proof that I didn't get the service I deserve to get.

  2. The statement they shared from terms and conditions talks about making the company liable doesn't talk about my rights and what i deserve of services. 

  3. I didn't ask the company to be liable for any legal matter I initially asked for a refund on the remaining months and accepted recalculation of fees due to issues in the system so I was extremely fare with the company. Now I put so much efforts I want full refund.

  4. Rather than the company fix my issue all they care about to find some terms and condition to allow them to take my money and give me nothing in return and this is exactly why I say the company only cares about money.

  5. 2 responses from the company and they didn't even care to say that they apologize for what I experienced which shows the character of the company dealing with customers and thats why I say the company has terrible customer service.

  6. summary. The company itself didn't deny the existence of the bug rather they provided a proof of their knowledge of their bug in app. The company solely focused on finding a reason to take money with being hold responsible to provide a proper service in return. Therefore, given the app is not properly giving me the expected proper service then I paid money for nothing. Therefore, I'd like to get full refund.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB staff: I purchased an annual membership to Midjourney on May 17, 2023 at 09:10, and by September 23 at 07:11 my account was blocked, during which time I have not done any violations, I am a loyal user of ********************** and admire his abilities, I would be happy to pay for this, but there is no way to receive a blocked account for no reason. None of the email communication can get the appropriate feedback on the issue, and now I can neither use the service nor get my money back, I hope someone professional can help me solve this problem. I would like them to refund the amount of months of unused service.

  Business Response

  Date: 01/03/2024

  Per our previous communication on November 8, 2023.
  
  We understand you have a concern about your account.
   
  Your account has been banned by Midjourney. 

  Further, your account had previously initiated a dispute against a payment that was made on the service. The dispute was settled in your favor and the refunds returned, while costing Midjourney the dispute fee. We take dispute fraud very seriously.

  Were unable to assist further with banned accounts. Please note that, per the Terms of Service here **************************************************************;, refunds are not issued for banned accounts, but your subscription has been canceled and you will not be charged again.

   

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I hope this letter finds you well. I am writing to lodge a complaint about a recent incident that I have experienced with Midjourney, an online platform where I was a premium member.In detail, I registered an account on ********************** and purchased their highest tier membership for a term of one year. After just two months of usage, without any fair warning or plausible reason, my account was abruptly suspended by the company. Though I am willing to accept the suspension, I believe it is only fair to request a refund for the remaining ten months of the membership that I am unable to use.To my disappointment, however, Midjourney has refused to refund the residual amount. This action, in my belief, is in clear violation of Section 5 of the ************************ Act, which prohibits "unfair or deceptive acts or practices in or affecting commerce." It also contradicts the guidelines of the American Consumer Satisfaction Index, which emphasizes the importance of fair and transparent treatment of consumers.As a disappointed consumer, I am respectfully requesting Better Business Bureau's intervention to resolve this matter. I believe I am *********** a prorated refund for the unused portion of my membership under the terms of the ************************* Warranty Act, which mandates that consumers should get what they have paid for.My proposed resolution would be for Midjourney to refund the remaining ten months' worth of membership fees. Alongside this, I believe it would be beneficial for the company to review their account suspension policies to ensure their practices align with the legal rights and expectations of their consumers.I trust in Better Business Bureau's commitment to protect consumer rights, and look forward to your prompt attention to this matter.my midjourney account is ****************

  Business Response

  Date: 12/06/2023

  This account was determined to be in violation of our Terms of Service, *********************************************************. All customers are required to acknowledge and accept the *** prior to using the service.
  
  We take violations of our *** and are unable to reinstate the account.
  
  

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20965240
  
  I am rejecting this response because:I have been a conscientious user of your platform, always adhering to the guidelines and standards specified in your Terms of Service. However, it has come to my attention that my account has been suspended, a decision that has left me confused and disappointed, as I am not aware of any violations that might have prompted this action.
  
  The reason for my disappointment is twofold. Firstly, I had purchased the highest tier annual membership, for which I have only received two months of service before the suspension. Secondly, the lack of detailed explanation about the suspension has left me feeling unjustly treated, which is contrary to the level of service I have come to expect from your esteemed platform.
  
  As a dedicated and law-abiding user, I believe I am *********** a clear understanding of the actions leading to my account suspension. In the spirit of maintaining a good relationship, I propose a solution where the issue is reviewed, and if proven that there were no violations on my part, the suspension is lifted.
  
  However, in the event that the suspension is upheld for reasons beyond my comprehension, I kindly request the refund of the balance of my subscription fees for the remainder of the year since I will not be able to enjoy the services I have paid for.
  
  I hope for a positive resolution to this issue and look forward to the continued use of your services, which I am willing to pay for, as they have been of great value to me.
  
  I appreciate your urgent attention to this matter and believe in your commitment to uphold the rights and satisfaction of your users.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/08/2023

  Refer to section 1. and section 8. of the Midjourney Terms of Service available here: **************************************************************;

  "Midjourney reserves the right to suspend or ban Your access to the Services at any time, and for any reason. You may not use the Services for competitive research. You may not reverse engineer the Services or the Assets. You may not use automated tools to access, interact with, or generate Assets through the Services. Only one user may use the Services per registered account. Each user of the Services may only have one account.
  
  You are free to cancel Your plan at any time. We also reserve the right to terminate Your access to the Service for any reason, including for violation of the Community Guidelines or other inappropriate use of the Service. Any violation of Community Guidelines is a breach of this Agreement. You will not be refunded for the current subscription period, but You will not be charged after the current subscription period has ended."
  

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20965240
  
  I am rejecting this response because:I understand and respect your decision, and if there is no way my account can be unsuspended, I'm amenable to that. However, I would like to request a refund for the remaining months of my membership. I have utilised two months of the service out of the one-year membership that I purchased, and I believe it is only fair that I get a refund for the remaining period.
  I noticed that Midjourney's terms and conditions do not explicitly state the refund policy in such circumstances, thus I am hopeful that we can reach a reasonable resolution. I value my relationship with Midjourney and hope we can find common ground on this issue.
  I look forward to your response and appreciate any help you can provide in this matter.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to express my dissatisfaction and request for rights against Midjourney. I am a loyal Midjourney user and purchased the ********************** Pro Plan on July 3, 2023 at a cost of $288/year. I have always followed Midjourney's terms of use and have been very satisfied with their service.However, on October 22, 2023, I received a private message from Midjourney Bot that read:"Pending mod message, You have been blocked from accessing Midjourney :c".I did not click the Acknowledge button, but my account was removed from Discord's Midjourney server.Subsequently, on October 22, 2023, I sent an official email asking for the exact reason and hoping to get real customer service to communicate. However, to my great disappointment, I have not received any response to date and my account has not been lifted to continue using Midjourney's services.I hope that I can assert my rights and resolve this issue through your assistance. As a loyal user, I believe I deserve an explanation and a solution. I purchased Midjourney's service and have been abiding by the terms of use, so I hope that Midjourney will fulfill their promise to restore my account and provide normal service, or refund me based on the frozen time to expiration.I would like you to help me get in touch with Midjourney and push them to resolve this issue. I am confident that your intervention will have a positive effect in resolving this dispute.Username: binnwang Email: ************* Invoice number:550184FC0004 Date of issue: July 3, 2023 Date due: July 3, 2023 Thank you for your interest and support,I look forward to hearing from you.Sincerely, Binn ****

  Business Response

  Date: 11/17/2023

  This account was determined to be in violation of our Terms of Service, *********************************************************.

  Customer with this same card also filed multiple payment disputes in the past, for which funds were returned on multiple separate instances. We take violations of our TOS, and dispute charge fraud seriously and are unable to reinstate the account.

   

  
  

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20867146
  
  I am rejecting this response because: July 3,2023, I have been using my credit card for nearly six months and have not received a refund for the six months following the ban.
  
  Sincerely,
  
  Binn ****

  Business Response

  Date: 11/20/2023

  This account has previously disputed a payment made to our company, resulting in the payment being refunded despite use of the service.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20867146
  
  I am rejecting this response because: Request for a refund of the unused amount
  
  Sincerely,
  
  Binn ****

  Business Response

  Date: 11/28/2023

  The terms of service accepted by the customer clearly states: "********************** reserves the right to suspend or ban Your access to the Services at any time, and for any reason."

  *********************************************************

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20867146
  
  I am rejecting this response because: As a paying user of ******************, I abide by the terms of service, but I do not accept account suspension for any reason. If the account is forced to be suspended, please refund. This is the right of consumers.
  
  Sincerely,
  
  Binn ****

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau.I am writing to express my dissatisfaction and request for rights against Midjourney. I am a loyal Midjourney user and purchased the ********************** Pro Plan on March 30, 2023 at a cost of $576/year. I have always followed Midjourney's terms of use and have been very satisfied with their service.However, on October 28, 2023, I received a private message from Midjourney Bot that read:"Pending mod message, You have been blocked from accessing Midjourney :c".I did not click the Acknowledge button, but my account was removed from Discord's Midjourney server.Subsequently, on October 30, 2023, I sent an official email asking for the exact reason and hoping to get real customer service to communicate. However, to my great disappointment, I have not received any response to date and my account has not been lifted to continue using Midjourney's services.I hope that I can assert my rights and resolve this issue through your assistance. As a loyal user, I believe I deserve an explanation and a solution. I purchased Midjourney's service and have been abiding by the terms of use, so I hope that Midjourney will fulfill their promise to restore my account and provide normal service, or refund me based on the frozen time to expiration.I would like you to help me get in touch with Midjourney and push them to resolve this issue. I am confident that your intervention will have a positive effect in resolving this dispute.Username: dddesign Email: ****************** Invoice number: B8C6BCBC0001 Date of issue: March 29, 2023 Date due: March 29, 2023 Thank you for your interest and support,I look forward to hearing from you.*********, Bin ****

  Business Response

  Date: 11/17/2023

  This account was determined to be in violation of our Terms of Service, *********************************************************.

  We take violations of our TOS, and dispute charge fraud seriously and are unable to reinstate the account.
  

  
  

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20866659
  
  I am rejecting this response because: I abide by the midjourney terms of service. The recharge account is my own credit card. I don't think I have violated the terms. Please provide evidence to clarify which terms are violated. I insist on refunding the remaining amount starting from the account ban.
  
  Sincerely,
  
  Bin ****

  Business Response

  Date: 11/20/2023

  Per the linked TOS *********************************************************
  "Midjourney reserves the right to suspend or ban Your access to the Services at any time, and for any reason."

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20866659
  
  I am rejecting this response because:Suspension of use requires a refund of unused amounts
  
  Sincerely,
  
  Bin ****

  Business Response

  Date: 11/28/2023

  The Terms of Service accepted by customer states clearly: "********************** reserves the right to suspend or ban Your access to the Services at any time, and for any reason."

  *********************************************************

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20866659
  
  I am rejecting this response because: As a paying user of ******************, I abide by the terms of service, but I do not accept account suspension for any reason. If the account is forced to be suspended, please refund. This is the right of consumers.
  
  Sincerely,
  
  Bin ****

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a paid subscription for 200 AI fast render minutes per month. The don't rollover unused minutes when rebilling each month. I had 120 unused minutes 3 days before the billing date, so I paused my subscription, so I could use up my 120 minutes before paying for more, or so I thought. Unbeknownst to me, they took back my unused 100+ minutes on the billing date, regardless.

  Business Response

  Date: 11/08/2023

  We understand your concern about subscription fast time.
  
  Regrettably, subscription fast time does not carry over from month to month. Any unused time at the end of your billing cycle is forfeited. You can read more about our subscription policies on the plans page of our documentation here: **********************************************.

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20834968
  
  I am rejecting this response because: I wasn't questioning their rollover policy, other than saying it's unprofessional and not good business. I was complaining, because I paused my account so that I wouldn't "forfeit" the unused 120 minutes I had remaining. I assumed that the time I bought was mine, and that only if I continued billing, would the 200 minutes be "reset". Am I explaining that right? Because as soon as the rebill date arrived, my entire membership went away, with all of my remaining time, which was not my intention. Midjourney is hiding behind a ridiculous policy to increase profits from forfeited time. If I'm paying for 200 minutes a month and I'm only using 80 of them before the rest are taken away, then I'm being overcharged. It's like having dinner at a nice restaurant and the busboy comes and takes your plate away before you're finished because you're eating too slow. You should have the option to pause, until you finish eating up the 200 minutes you bought. They can couch it in policy and terms of service, but it's still theft.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/09/2023

  We understand your frustration. However, unused monthly Fast GPU time does not rollover. Even if you were to pause or cancel your subscription, the Fast GPU time will not rollover past the end of the subscription period.

   

   

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a monthly subscription to Midjourney. After a few months, I decided I didn't need anymore and went on the site to cancel. They are still taking money out of my account, months later. I would like my money refunded and a stoppage on my bank account.

  Business Response

  Date: 11/02/2023

  Customer cancelled the subscription on June 30, 2023. And no further billing attempts will be made after the cancellation.

  The most recent and last payment was made on June 3, 2023, which has already been refunded on June 30, 2023. No further refunds action is available.  

   

   

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For no good reason, Midjourney suddenly disabled my account despite my recent upgrade to a yearly subscription. Midjourney has no number to call to discuss customer service and there's no response to any appealing forms. It is immensely disappointing for a royal customer to encounter such flagrant level of lacking transparency and shameless rubbing-off on customers.

  Business Response

  Date: 11/08/2023

  This account was determined to be in violation of our Terms of Service, **************************************************************;
  There has been no attempt from customer to contact our billing support at ****************************** to resolve the issue

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20763393
  
  I am rejecting this response because:

  I submitted an appeal throught this link ***********************************, but never get any reply explaining anything. MJ Never provided any customer service email to contact them except for the billing email and reject to response in the support channel for "bans". I purchased the $576 annual plan in June and have used it for 4.5 months. I suddenly be told that my account automatically disabled though I have always used it properly and never violated. ** informed me that I violated the ToS but never specified the details. Now, I cannot use my account nor getting my money back. I am an personal user and an ** enthusiast, and I hope to continue paying for the ** serivce but not the inappropriate treatment!

  For good custormer service, I sincerely need MJ to have real customer service to really communicate with customer to resolve what I believe is a total misunderstanding. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/09/2023

  We apologize for the inconvenience experienced with your subscription. 
  
  This account was determined to be in violation of our Terms of Service, **************************************************************;

  We are unable to reinstate the account, but we have issued a refund for the unused portion of the subscription (7 of 12 months), as a one-time courtesy. Please allow for up to 10 business days for the funds to be returned to your original payment method.