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Business Profile

Artificial Intelligence

Midjourney, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 3/16/23, mid journey *** charged $30 on my card 5 times. I have filed acomplaint with my card company however i have been unable to secure a refund of this $150

    Business Response

    Date: 05/18/2023

    We have contacted the customer to gather additional information in order to investigate the claim.

    We are awaiting additional information in order to resolve the claim.

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, Midjourney **** charged me a total of $95.76 in 5 transactions on my debit card. I did not purchase anything from them nor did I authorize the charges. I went to their website and could not find a phone number to call them about it. I did send an email to their career services as that was the only contact information provided on the website. I have never heard of this company nor of their services.

    Business Response

    Date: 06/14/2023

    Multiple attempts to contact the complainant about the inquiry have been unsuccessful (see attached).

    We require additional information to resolve the matter. Most likely individual was victim of general credit card fraud, not linked to our company.

Midjourney, Inc. is NOT a BBB Accredited Business.

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