Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Artificial Intelligence

Midjourney, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Reviews

Customer Review Ratings

1/5 stars

Average of 6 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromErik G

    Date: 09/05/2025

    1 star
    Constitution of The United States of America, Article 1, Section 8, "To promote the progress of science and useful arts by securing for limited times to authors and inventors the exclusive right to their respective writings and discoveries." A Constitutional Right for all US citizens and the foundation of US Copyright Law. US Copyright Law is then elaborated through Title 17. Duration of copyright is now lifetime of author plus 70 years (previously 90 years). Copyright, literally defined as the right to copy. Midjourney has not asked copyright holders, copyright claimants for their written approval to digitally COPY original image, original worksks, original copywritten content to their computer servers as source material for training machine learning models for use in AI software applications and Generative AI software applications. If a Midjourney customer, subscriber, subscription holder, "free user" or "paid user" enters a prompt request into a ********************** application, such as "make a image of ******** or Batman flying." the Midjourney software application, system does not have to be told who or what ******** or Batman is. Therefore, Midjourney must have digitally copied ******** or Batman visual, images digital content for use in the machine learning model development, machine learning model training process. Second, creating derivative works nearly exactly like, or nearly indistinguishable from original works of a original author, copyright holder without consent is plaguarism. Midjourney is violating US citizens constitutional right, Article 1, Section 8 and participating in illegal tertiary economy where original authors, copyright owners, IP (intellectual property) Claimants are not economically compensated for the digital copying and digital derivatives of their original works.
  • Review fromIris M

    Date: 08/31/2025

    1 star
    I had only subscribed for a few days and had barely used the service.MidJourney has charged me for a year but will not allow me back on their servers.I contacted MidJourney via email/support but have received no reply.

    Midjourney, Inc.

    Date: 09/02/2025

    User subscribed to a yearly plan, but stated they wanted to subscribe to a monthly plan in their inquiry to customer support. Customer support agent did respond and informed them that their access to the system was removed due to the dispute they submitted with their bank. The support agent also mentioned they are unable to assist further once a dispute is created. As directed by the support agent, the customer should cancel the dispute for further assistance by our customer support agents.
  • Review fromJonathan L

    Date: 05/27/2025

    1 star
    This is regarding Invoice: A592D4EF-0002 Just wanted to share this in case anyone else is using MidJourney and forgot to cancel a subscription.I signed up for MidJourney a year ago, used it for a bit, and then stopped. Apparently, I was on the annual plan (which I dont even remember selecting), and out of nowhere I get hit with a $600 charge to my card no email warning, no your plan is about to renew notice, literally nothing.I contacted support immediately, thinking this was a mistake or at least something that could be reversed since I hadnt used the service at all for many months. But nope they hit me with the classic we have a strict no-refund policy nonsense, just an AI canned *********** let me get this straight they auto-renew a super expensive plan without notifying me, give me zero heads-up to cancel, and then refuse to refund the money even though I havent used the product? Thats predatory and scammy behavior.There only appears to be AI customer service. Youre stuck with a ticket system that feels designed to wear you down, basically just says too bad, its in the terms.Just a heads up if you're thinking of using this service. If youre using MidJourney, double-check your plan status. And if youre thinking of signing up, be warned: they make it easy to get locked in and almost impossible to get your money back.This is the kind of behavior you'd expect from a sketchy app store app.

    Midjourney, Inc.

    Date: 05/29/2025

    We're sorry you're frustrated with your experience. Unfortunately the statements shared in this review are inaccurate. Customer was in fact sent an advanced email notification that the subscription was to be renewed. Further, after contacting support, a human agent responded and issued a FULL REFUND as a one-time courtesy for the Pro Plan annual subscription user was subscribed to.
  • Review fromShibby 2

    Date: 06/07/2024

    1 star
    The team and management at Midjourney have appointed "Moderators" and "Guides"volunteers who are given the authority to mandate, ban, and block certain content. **********, some of these moderators and guides have banded together like a cult, pushing their biased agendas. These volunteers are clearly on a power trip, deriving a disturbing thrill from their newfound authority. This rogue group of unpaid volunteers is shamelessly banning and suppressing the free speech rights of paying members, simply because they disagree with their viewpoints. Its outrageous that paid members are being silenced and censored by those who are supposed to be neutral and fair. Midjourney needs to address this misuse of power immediately to protect its community and uphold the principles of free expression.

    Midjourney, Inc.

    Date: 06/10/2024

    Thank you for bringing your concerns to our attention, and we appreciate your feedback. Moderation is an important part of the ************** component of the Midjourney community. We have various community guidelines and systems in place to ensure the safety and integrity of the Midjourney service for all users. Some moderation is done through AI and other instances require human intervention. While we strive for a fair moderation process in line with our policies and procedures, sometimes we can make errors. If you feel your account was suspended or blocked in error and would like a further review of your account, we encourage you to email us at ****************************** and one of our support specialists will review your account.
  • Review fromLaura S

    Date: 03/27/2024

    1 star
    I've never heard of this company before. They charged my credit card multiple times totalling $759.33 I disputed the charges. With my bank and this company had the nerve to email me and tell me they felt it was a legit charge.

    Midjourney, Inc.

    Date: 04/03/2024

    Hello - we have not received any support inquiries from this user email. Please email us at ****************************** for further review of your account. We may have determined this to be a legitimate charged based on the account usage, ip address or other similar information.
  • Review fromMo S

    Date: 12/23/2023

    1 star
    I bought subscription and face issues whereby ai is generating quite almost same images. I requested for support or stop of membership and refund. Neither one I got, they clearly told me why did you buy 1 year subscription you should have bought a single month only. It is not fair that I lost few months of bad ai generated images. I never recommend MidJourney and be careful when dealing with.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.