Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free trial, never got images I liked or could use, so I cancelled before the end of the free trial period, but they billed me anyway. Then a month later they billed me again. Now they're saying I have to cancel on their website, instead of through *****... ***** is where I originally subscribed for the free trial, and ***** gave me an option to cancel the subscription, which I took advantage of. ***** still shows that I successfully cancelled the subscription, but Midjourney continues to bill me. Even worse, they somehow got my new credit card number and continue to bill that without my consent.

  Business Response

  Date: 08/21/2025

  Midjourney does not currently have an app available through the Apple Appstore and no free trial is offered. 

  Based on this and the screenshot provided by the user, the user is not using the official ********************** service. They are subscribed to an unaffiliated "Mid Journey AI Photo" app that is misleading its users. User will need to contact the app developer or ***** for customer service.

  User may subscribe to ********************** directly by visiting **************************

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I subscribed to the Midjourney pro plan and have been a loyal user since Dec 2022. I was recently unexpectedly banned without any warning or any messages explaining the reason. I reached out to Midjourney support via email to inquire about the reason for the ban. They stated they could not disclose any details and simply directed me to submit an appeal form. I submitted the appeal as requested, but was informed that I may not receive any response unless the ban is lifted. How rediculous is this? They took my money, banned me, and failed to tell me the reason for the ban and to make matters worse it's been 2 weeks they hasn't been any response to my appeal. Ive been using the platform within the terms of service and havent violated any of their rules. This is absolutely horrible customer service. They took money and closed my account and accused me of a terms violation when there has been no terms violation. If they are going to take my money and ban without any reason or explaination then at the very least they should provide proof that their terms have been violated and they have failed to do this. At least this is what a company that conducts principled business would do! Thank you for looking into this matter.

  Business Response

  Date: 07/07/2025

  As referenced in support ticket 442228, customer's account has been banned by **********************. Bans can occur for several reasons, including but not limited to:
   
  Severe or repeated violations of the Terms of Service or Community Guidelines 
  Use of automation, scripting, third party APIs, or any other unauthorized means to interact with Midjourney.
  Engaging in the reselling of Midjourney services or accounts, or purchasing subscriptions through a third-party.
  Fraudulent billing activity, including disputed payments.
  Account sharing, or compromised accounts. 
  

  We have logs of the customer receiving a notification informing them of this and we take these violations very seriously. Terms of Service are available here: *************************************************************************************

  Customer account is canceled and will receive no future ********/invoicing.

   

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23560598
  
  I am rejecting this response because it does not address the core points raised in my original complaint.
  I made it explicitly clear that I was banned without warning, without receiving any message or notification explaining the reason, and without being provided any evidence of alleged Terms of Service violations. Your reply only reiterates generic reasons for banning accounts, none of which apply to me,  and fails to specify the actual reason for my ban. Simply stating that "we have logs" without presenting them or explaining what they show is not a legitimate or transparent justification for terminating my account.
  Your response demonstrates a lack of transparency and fails to show any genuine effort to resolve this matter in a respectful or responsible manner. Rather than addressing my specific concerns, you provided a vague, templated reply that avoids accountability and leaves your paying users in the dark. 
  
  I am therefore requesting the following:
  A specific explanation of what alleged violation triggered the ban on my account, along with clear evidence of that violation.
  A full refund of my most recent subscription payment, as I was banned after only 2 days of usage with no explanation, despite having paid for an entire month.
  I have been a paying customer since December 2022 and have always abided by your terms. If you are going to ban users and retain their money, you have a responsibility to disclose the reason and provide proof of any violation. 
  The lack of transparency, accountability, and basic customer respect demonstrated in this matter is deeply concerning and not acceptable business conduct. I will continue to escalate this issue unless a proper and detailed resolution is provided.
  
  I trust you will address the key points made in my original complaint.
  
  
  Regards,
  ***** ******

  Business Response

  Date: 07/09/2025

  From the Terms of Service: *************************************************************************************
  
  "Midjourney reserves the right to suspend or ban Your access to the Services at any time, and for any reason. You may not access or use the Services for purposes of developing or offering competitive products or services. You may not reverse engineer the Services or the Assets. You may not use automated tools to access, interact with, or generate Assets through the Services. You may not resell or redistribute the Services or access to the Service. Only one user may use the Services per registered account. Each user of the Services may only have one account."

  User's subscription has been terminated and access revoked.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23560598
  
  I am once again rejecting this response, as it completely fails to address any of the key points raised in my original complaint.
  Midjourney has quoted a general section from their Terms of Service, but they have not explained how any of those clauses apply to my specific case. I was banned without any prior warning, without receiving a message or notification explaining the reason, and without being provided any evidence of a Terms of Service violation.
  My request is simple and reasonable:
  A clear explanation of what specific alleged violation triggered the ban on my account.
  Evidence to support this claim.
  A refund for the subscription I paid for, which was terminated only two days into the billing cycle.
  None of these requests have been answered. Midjourneys response is vague, dismissive, and lacks any transparency or genuine effort to resolve the matter responsibly. Simply quoting a clause that allows the company to ban users at any time does not justify doing so without explanation, especially when money has been taken and no service is provided.
  Until these points are directly addressed and evidence is provided, Midjourney cannot justify their actions in banning my account or refusing a refund. I am still waiting for a proper and respectful resolution to this issue.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Detailed Description of Complaint Longstanding Use and Timely Payment I have been a paying Midjourney subscriber since 2023, reliably renewing my subscription to create illustrations and stock assets.Unexpected Suspension On April 13, 2025, I paid for another month of service. A few days later, my account was suspended without prior warning or clear explanation.Unsubstantiated Allegations The notifications I received cite vague possible violations of the Terms of Service. None of the listed violations applies to me:I have never posted prohibited content.I have not used third-party bots or scripts in violation of the *** policy.I received no warnings or strikes before the suspension.Refusal to Refund My payment for the unused portion of the subscription has not been refunded. All my appeals have been met with generic responses that fail to specify the reasons for suspension.Loss of Work I lost access to my personal trained profiles on which I spent a lot of time and effort to get the ideal result. Now these profiles are not available to me, as well as the use of this service in principle.Desired Resolution A full refund of the amount paid on April 13, 2025, for the unused subscription period.A detailed explanation of the grounds for my account suspension, including specific dates, alleged violations, and examples.Reinstatement of my account and access to all associated projects and profiles if the suspension was applied in error.Additional Information I am willing to provide any further documentation or clarification requested by the BBB or Midjourney. I look forward to a fair and timely resolution to this matter.Thank you for your attention to my complaint.***** *******

  Business Response

  Date: 05/19/2025

  As mentioned in the original support ticket #******:

  Your account has been banned by Midjourney, your access to our service is permanently revoked.
   
  Bans can occur for several reasons, including but not limited to:
  Severe or repeated violations of the Terms of Service or Community Guidelines
  Automation, scripting, or using other prohibited means of interacting with Midjourney
  Reselling or subscription purchases made through third parties
  Fraudulent billing activity, including disputed payments
  Account sharing or compromised accounts
  You should have received notifications in Midjourney informing you of this they would have appeared when you interacted with the bot.

  Per the Terms of Service, refunds are not issued for banned accounts. Your subscription has been canceled and you will not be charged again.

   

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23328154
  
  I am rejecting this response because:
  I am a *******, I make a lot of content, all the content that I have selected as good is uploaded to stocks. Therefore, we cannot talk about reselling content.
  2. Some pop-up notification is mentioned... I saw this notification once, but I did not have time to react to this window, it disappeared by itself. Therefore, I think this point is not suitable...
  And in general, if I am accused of one of the points, let them provide evidence, and not just take and block...
  
  *************************************************************
  This is my stock account in which all the files that I have chosen as suitable are.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/20/2025

  User account has been terminated and will receive no future ******** or invoices.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

   

  I believe Midjourney deserves to be held accountable for its actions.
  Unfortunately, as someone living in a country affected by war, I do not have the resources or position to pursue this further.
  Still, I find their treatment of usersespecially during such difficult timesto be deeply insensitive and unacceptable.
  I hope others with a stronger voice can step forward and demand respect and responsibility from the platform.
  Thank you to the BBB team for your attention and the important work you do in protecting consumer rights.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was billed $96 for the annual subscription. My account shows I do NOT have an active subscription. So I cannot cancel the account or the recurring charges, because their system says I don't have an active subscription. They refuse to answer my emails to address the situation.

  Business Response

  Date: 04/04/2025

  Hello, per our conversation directly with the customer;
  
  "As a one-time courtesy, weve canceled your subscription, effective immediately, and refunded US $96.00 for your most recent renewal. It may take up to 10 days for the refund to reach you, but you'll get a separate email confirmation shortly."

  The refund was issued on April 3, 2025 at 1:07am. Feel free to respond directly to the customer support ticket for any other assistance.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2025, I subscribed to Midjourneys Standard Plan and paid $30.00 (Invoice #**A0DE43-0001, Receipt #****-0800-0721). Shortly after the payment, Midjourney banned my account permanently without providing any legitimate or detailed explanation (Reference ID: *************************************. They alleged violations of their Terms of Service but refused to show any proof or specifics about the claimed violations. I have consistently adhered to their terms and guidelines, and never engaged in prohibited activities such as automation, scripting, account sharing, or fraudulent payments. Despite multiple communications, Midjourney has refused both reinstatement and a refund, effectively taking my payment without delivering the promised service.

  Business Response

  Date: 03/12/2025

  User was found to be in violation of Terms of Service. 

  The following message was sent to and acknowledged by user on ********: 

  You have been blocked from accessing Midjourney for violations of the terms of service. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************
  
  

  Customer Answer

  Date: 03/14/2025

  Subject: Response to Business Reply - Complaint ID ********
  Dear BBB Dispute Resolution Specialist,
  I am rejecting the response provided by Midjourney, Inc. regarding my complaint.
  Midjourney has unjustly banned my account without providing clear reasoning or proof of any Terms of Service violation. Despite my attempts to seek clarification, they have failed to specify exactly what rule was allegedly broken. Instead, they issued a generic response stating that my account was banned, without transparency or accountability.
  I had purchased the Standard Plan ($30/month), which explicitly states that "Relax GPU Time" (slow generation) is unlimited according to their pricing page. However, despite being a paying customer, they revoked my access and refused to issue a refund. This practice of banning users and withholding their money, especially without clear justification, is unethical and unacceptable.
  I am requesting either:
  A detailed explanation with evidence proving the alleged Terms of Service violation.
  A full refund of my $30, as I was unable to use the service for the period I paid for.
  Midjourneys business practice of banning users and keeping their subscription fees without adequate reasoning is deceptive and unfair. I urge the BBB to take action against this behavior.
  Sincerely,
  Md ** ****

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered an account yesterday and spent USD 30 to buy a membership on the account. However, my account was blocked the next day. I did not search for banned words and put the account online to sell products to others.Please reply to my account ,I will continue to support Midjourney and will continue to subscribethank you very much!

  Business Response

  Date: 03/10/2025

  User was determined to be in violation of the Terms of Service.

  The following message was sent on 03-05-25:

  You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please reply to my account I will continue to support Midjourney and will continue to subscribe thank you very much!

  Business Response

  Date: 03/10/2025

  We are unable to find a user account with the information provided.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Midjourney Official Team,I am an ordinary user. I registered a new ********************** account on March 5th and topped up $30 to purchase the membership service, full of anticipation to use the powerful image generation function of your platform for creative work. However, this morning, when I tried to log in and use the software, I found that my account was inexplicably banned, with the reason being the use of third - party software in violation of regulations.During the registration and usage process, I strictly abide by all the regulations of the platform and have never engaged in any behavior that violates the usage terms. I spent $30 on the membership service based on my trust in the Midjourney platform and my need for its functions. But now that my account has been suddenly banned, I am unable to use the paid - for service normally, which has seriously damaged my rights and interests.Based on the above - mentioned situation, I strongly request that your platform refund the $30 membership fee I paid. At the same time, I hope your team can conduct a detailed investigation into this ban. If there is a misunderstanding, please lift the ban on my account and explain the specific situation to ***** account information is as follows:Username:jiroubawanglong Registered Email: ***************** I expect your platform to provide me with proper handling and a reply within a reasonable time frame to resolve this dispute and safeguard the legitimate rights and interests of users.Complaintant: *********************** *********** Date: 2025/3.6

  Business Response

  Date: 03/10/2025

  User was determined to be in violation of Terms of Service. 

  The following message was sent on 03-05-25

  You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************
  
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment amount: $30, payment date: March 5, 2025. Hello, I subscribed to the ** Standard Plan and used it normally for one day, but the next day my account was blocked and all functions could not be used. So I hope to get a full refund. Receipt number: ************** Invoice number: AF6A621B-0001 Payment method: Alipay in *****

  Business Response

  Date: 03/10/2025

  User was sent the following message on 2025-03-05: 

  You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************

  
  

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to request a refund for my subscription fee on March 5th. I subscribed to your website for a one-month membership service, but I was blocked after only one day of normal use. The attached is the bill I paid normally. Thank you for your understanding and support.

  Business Response

  Date: 03/10/2025

  User was found to be in violation of Terms of Service.

  The following message was sent 03-05-25

  You have been blocked from Midjourney due to accessing our services via automation, scripting, or third party tools. If you believe this is incorrect, please submit an appeal at *********************************** Ban ID: ********. MJ ID: ************************************