Complaints
Customer Complaints Summary
- 709 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got charged 19.00$ by this company without making any subscriptions or purchases for it I need my money back
Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a $19 charge on my bank account, my bank also noticed and contacted me. So it's been reported as fraud and I'm without a debit card until Tuesday as Monday is a stinking holiday. Thank you! ??Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payment. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:02/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a charge of 19$ on my bank account for Feb 18 2023 from smarty cash. Never heard about them before, so why are they taking money from me. I called the number on the site and they wanted me to give them my banking info so they can check my account status. I hung up after telling them I would not give my info.How do I get the money back and stop this from happening againBusiness Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a recurring charge of $13 from smartyplus. I have contacted the number provided and reached an employee whis is obviously not from ********** as the business indicates. I was told they cannot locate my account and need even more personal information from me in order to search further. I am disputing the charges with the credit card company. Smartyplus has been no help.Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 03/15/2023
Complaint: 19429263I did receive a refund. Thank you for that. I accept that part of the resolution.
When I contacted Smarty myself, I was told my account could not be located. I was then asked for even more personal details, leading me to believe this is a scam. I still maintain that I did not sign up for this service and hope that something will be done about these predatory business practices.
Sincerely,
*****************************Initial Complaint
Date:02/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not sure what I may have purchased online recently but I never signed up for this and randomly I see this charge on my account and I have no idea why this is. What kind of nonsense is this?Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. (att.com)Initial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having an issue with fraudulent activity by Smarty Cash Back which I never authorized. It has happened for 3 months with a withdrawal of ***** on the 13th of each month including 12/22, 1/23, 2/23 for a total of *****. I contacted support to refute the charges and they said they can't find my account but if i give them my whole credit card number and security code, they will look it up. When I refused to give this information to the support tech, she said she couldn't help me and she would have a supervisor call whom never did. Can you help me resolve this?Business Response
Date: 03/13/2023
We apologize for your experience with us. Our records indicate there is no paid subscription or payments received associated with the name "**** Plants" or email address ********************* supplied to the BBB. Perhaps another name or email address was used to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Initial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no idea how this company "Smarty" got my credit card number in July of 2022. I never signed up for this service and I have NEVER used this service. Unfortunately, I just noticed on my credit card today that they have been billing me ***** /per month , for the last 8 months. Totally the amount of $152.00. To resolve this issue, I would like to cancel an account that I never even signed up for and receive my money back!!!Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that your subscription was previously cancelled and payments refunded you. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting charged for a service or subscription I never signed up for. I never heard of Smarty until I kept getting withdrawals from my account. I just recently noticed $19.00 missing from my account and I know I didn't buy anything 2 days ago so why is this charge deducted? I ****** searched the name on the charge and the first thing came up was a scam warning. I want this company to refund my money and to stop taking money out my account without permission. If that money was in the bank I would not have overdrafted my account.Business Response
Date: 03/13/2023
We apologize for your experience with us. Our records indicate there is no subscription or payments associated with the name "*******************************" or email address *************************** supplied to the BBB. Perhaps another name or email address was used to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never signed up for smartycash Did not agree to have money remeced from my account I think this is a scamBusiness Response
Date: 03/13/2023
We apologize for your experience with us. Our records indicate there is no subscription or payments associated with the name "*********************************" or email address ***************** supplied to the BBB. Perhaps another name or email address was used to sign up with **. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Customer Answer
Date: 03/17/2023
Complaint: 19413225
I am rejecting this response because:
I did not sign up for anything that requires you to take my money
Sincerely,
*********************************Business Response
Date: 04/13/2023
Our records indicate there is no subscription or payments associated with the name "*********************************" or email address ***************** as supplied to the BBB however, there was a subscription cancelled and fully refunded on 19Mar2023 associated with someone having a similar name but different email address (o*****fc@gm***.c**).Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not purchase their product. I show a charge on my account this morning but I've never subscribed to their services or products.Now I need to obtain a new card, etc since I have no idea how they hot a hold of my card number, etc .I'd like my $19.00 refundedBusiness Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payment. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
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