Complaints
Customer Complaints Summary
- 709 total complaints in the last 3 years.
- 106 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just realized I have 9 transactions from my account. Smartyplus and shipmentsfree are the same company and apparently someone, maybe my husband, ******* was shopping online for Xmas gifts and according to representative Oscar * OG4086 a pop up must have come up and he must have clicked yes to a trial subscription to both services and have been charged $3 for the trial and subsequently $13 and $19 each month for the last 5 months. These charges have come from my account and I never authorized this. The account was located by searching our last name and the emails didnt even match which explains why we didnt receive notification. Anyway they refused to refund any more than the last 3 months each and also refused to provide the ** address or forms signed electronically providing my bank information or signature authorizing sign up for both or either services. Said he can only provide that to the account holder which seems to be me since Im paying the monthly bill. I told him I want to see the authorization for withdrawal from my account and then he gave me supervisor *** ***** who also refused to send me the information. I will go to y credit union now and theyll request the information which I doubt this SCAM company even has. To bad our government is too busy chasing January 6 rioters and turning boys into girls and pushing an agenda on *******. We would all be better served keep these non American scam artists out of the country. Billions being taken fleecing ********* by inoculating pop *** and yet the government or FB are to busy worrying about fact checking vaccination posts. This is the real fleecing of *********. They provided a ********** PO Box address but I can assure you theyre not ******** and only have a bank account and P.O. Box to rob hard working *********. Probably dont pay a dime in taxes either.
Business Response
Date: 03/19/2023
We apologize for your experience with us. We located a subscription under the name "***************************" with email "*******************". We confirm that we have cancelled the subscription and refunded your payments in full. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emailsInitial Complaint
Date:02/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a $19.00 charge from smartycashback.com. I have NEVER subscribed to them, I have no idea who they are, and I never okay'd this.I have seen these payments starting from December 2022,Every 23rd of the month.I dont even know what this smarty is,im not receiving a service or product from them.I want money refunded immediately for those three months Dec******2,January ******2 and now yesterday February ****** and for them to loose my account information How can they do this without my consent.!Business Response
Date: 03/19/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the last two or three months I have had charges on my credit card from $3.00 to $19.00 and have disputed them with my credit card company and even changed my card and they are still showing up. I did not authorize. these charges. Please stop this company from doing this, so it does not happen to others. The company calls itself, (SMARTYCASHBACK.COM) out of **********. Thank you for your time.Business Response
Date: 03/14/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 2022 to jan2023. I never heard of this. I never authorized this company to debit my acct. I want it taken off my acct & refunded the money. Thank you.Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
recieved my bank statement for jan18-feb13.on jan 23d an amount of $19.00 is listed to Smartycashback.com *********** recurring.I never signed up for this deduction!!! *********************** is the number provided aftername.please resolve with refund and cancelation.Business Response
Date: 03/14/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received several withdrawals on my bank for $19.00 from Smartyplus.net from 9/23/22 - 2/22/23. I do not ever remember signing up with this company for anything. I also had a $3.00 charge from them on 9/16/22. I also had several charges from shipmentsfree.com from 9/30/22 to 1/30/23 for $13.00. Both of these companies are not authorized to withdrawal from my bank account. I do not have any record of me ever signing up with either of these two companies. If my checking account could please be credited a total of $182.00, that would be great and if they could please cancel both accounts on both Smartyplus.net and Shipmentsfree.com, I would greatly appreciate it.Business Response
Date: 03/14/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged 19.00$ by smartycashback for something I never authorized nor have any knowledge of what they provide.It is still pending on 02/22/23Business Response
Date: 03/14/2023
We apologize for your experience with us. We confirm that your subscription was previously cancelled your subscription and payment refunded via a telephone call to us on 22Feb2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never signed up for anything from Smartyplus.net. However my bank account was charged 5 times each in the amount of $19.00 in the last 5 months from them. I am requesting a Complete Refund of the charges!Business Response
Date: 03/13/2023
We apologize for your experience with us. Our records indicate there is no subscription or payments associated with the name "*********************************" or email address ************************ as supplied to the BBB. Perhaps another name or email address was used to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!Initial Complaint
Date:02/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed two different charges to my bank card, one on the fifth of February in the amount $13 from one company and another charge on the 18th for $19 from another but both companies had the same phone number and I had never heard of either, or subscribed to either. I had my secretary call to find out what was going on so I could cancel them and she got the run around. She was told I had to e-mail them, when she asked for the e-mail address she was given an e-mail address that they could not keep straight. When asked simple questions about the address they got confused.Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded you. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Initial Complaint
Date:02/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While doing an annual review of my credit card charges today, I noticed that on May 10 2022 smartypants charged me $3 on my Discover Card. On the 17th of May 2022 they charged me $19. As of today, theyve charged me $19 on the 17th of each month since. These charges come to $155 so far!! UNAUTHORIZED and I dont even know these people. This is FRAUDULENT activity against a ******* resident over the age of 65! If Im not refunded promptly, I definitely will seek legal retribution.Business Response
Date: 03/13/2023
We apologize for your experience with us. We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Customer Answer
Date: 03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.