Reviews

This profile includes reviews for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
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  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

Review Details

• Review fromJames B

  Date: 06/13/2023

  1 star
  This scam / **************** charged me $13 without my authorization. I just spoke to them today and they promised to cancel my account and refund me the $13 within 3 - 5 business days.If they fail to do so, I will pursue with the BBB

  Shipmentsfree.com

  Date: 06/16/2023

  We confirm that your subscription was previously cancelled and the $13 payment was refunded via a telephone call to ** on 13Jun2023. The transaction settled back to your card the same day. Please reach out directly to ** for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.

• Review fromRuss M

  Date: 06/06/2023

  1 star
  Fraudulent scheme.Sub: Shipmentsfree.com. I received a $19 credit card charge which I never made. I informed the credit card company and they reversed the charge. A week later a fraudulent charge from Smartyplus.com for $13. I called the credit card company again and they reversed the charge, but this time I got a well-informed service person who told me that this company goes by many different areas, and the only way to stop it is to change your credit card number. AND, what a headache that was.

  Shipmentsfree.com

  Date: 06/07/2023

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "*********************" having an email address *********************** as supplied to the BBB. Perhaps you or another household member used a different name or email address to sign up with **. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *********************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!

• Review frompaula

  Date: 06/06/2023

  1 star
  I cant get this company to start charging me . I cancelled after the first charge, they charged me again . They wont listen to me . DONT join this company . This company is a scam

  Shipmentsfree.com

  Date: 06/07/2023

  Smarty is pleased to offer refunds to any customers who are dissatisfied with ******* services for any reason and we confirm that we have cancelled your subscription and refunded your payments. Our records indicate no prior contact from you. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.

  paula

  Date: 06/09/2023

  I have a printed copy from April 4, 2023 to Shipments free . They claim that I NEVER complained . I want my May refund off $ ***** and my$ ***** refund from June . Better Business Bureau could you send me a mailing address or an email address so that I can send you a copy indicating proof that I am not LYING.

  paula

  Date: 06/19/2023

  I still kept my email I sent them .thank goodness. I have received 3 months refunds . Buyer beware , keep your cancelled email cancellations and print them also . If I didnt have them , I may not have received a refund because this company INSISTED they never heard from me ?

• Review fromN. H.

  Date: 06/05/2023

  1 star
  My credit card has been charged $19 a month for 5 months for a service that I never subscribed to. I want them to return the $19 a month back to my credit card. This whole thing is a scam causing me anxiety.

  Shipmentsfree.com

  Date: 06/07/2023

  We confirm that your subscription was previously cancelled and payments refunded via a telephone call to ** on 08May2023. Our records show that you signed up with us after shopping on hoursguide.com on 25Dec2023. The date of your review is 05Jun2023 which is 30 days after your subscription was cancelled and refunded. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.

  N. H.

  Date: 06/09/2023

  I received a message saying that I shopped on hoursguide.com which I have never shopped on that website and there is no way that I would give out my credit card number. Again I want the charges for ******** February, March, April and May put back on my credit card.

• Review fromSandra G

  Date: 06/04/2023

  1 star
  Yes, Ditto to the other reviews. They did the same thing to me. Please return the money back to my credit card. I even canceled my credit card and you still charge my credit card? That's not right, I'm in a big financial bind. it may not mean a lot of money to you, but it is to me.......... No stars?They're making me put a star.

  Shipmentsfree.com

  Date: 06/05/2023

  We confirm that your subscription was cancelled and payments already refunded via a telephone call to ** on 04MAR2023. We show that you signed up with ** after shopping on ***** Interesting that this review shows up on 04JUN2023, three months after this matter was settled. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.

• Review fromJan K

  Date: 05/30/2023

  1 star
  charging my credit card for months. Never heard of this company. An obvious scam!

• Review fromDJ D

  Date: 05/23/2023

  1 star
  Ditto to other reviews. I am the *** for my mother, who is of diminished mental capacity. (***********). Apparently she "clicked" on something a while back and is being charged $13 a month for essentially a service that is free EVERYWHERE. I have tried e-mailing, on-line chat and calling to cancel this with NO success. It is essentially illegal to enter into a contract with someone who is not capable or legally able to make decisions on their own. So this "company" and the experience is the bad news. One positive light is that I work for a financial institution and will be working to flag this company in our systems as a scam/fraud so that others are not taken in by the questionable business practices.

  Shipmentsfree.com

  Date: 05/24/2023

  Our records indicate there has been no past email or chat interaction and no subscription or payments associated with the name "*****************" or email address ******************** as supplied to the BBB. BBB reviews do not contain a telephone number and we cannot confirm of past contact using that method. Since you indicated that this is someone else's subscription, the account would be located under their name and email address. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose that name and email address. We are available anytime 24x7x365!

• Review fromLinda L

  Date: 05/20/2023

  1 star
  I have been charged $19.00 a month, since February. I never authorized. Please return $76.00 back into my account

  Shipmentsfree.com

  Date: 05/24/2023

  We confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to ** for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.

• Review fromLori H

  Date: 05/11/2023

  1 star
  Pretty much the same as all the other reviews...have no idea how I got sucked into this!?! $13 smarty plus and $3 shipmenttsfree.com. were charged on my card. My bank blocked the $13 and notified me, they are challenging the $3. I was advised to cancel the card and did (big hassle)!!! I see all the responses to the reviews from this mystery company advising customers to contact them 24/7/365, however, if you do not know who or what you are dealing with how do you contact them?They do not deserve the one star, but we have to choose one leave a review.

  Shipmentsfree.com

  Date: 05/12/2023

  We are disappointed that you had an unsatisfactory experience with us. Our records show that you signed up for our services on 24Apr2023 after shopping at ****. We confirm that your subscription was cancelled and the $3 trial payment refunded on 11May2023. We sincerely hope that we are not a "mystery company" to anyone and to contact ** is super simple. You even mentioned our website in your review, "shipmentsfree.com". Our phone, email, and chat contact information is prominently displayed there. Please reach out directly to ** for any further questions or concerns. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.

• Review fromSean M

  Date: 05/03/2023

  1 star
  Sketchy tactics at best. Bought something on line and filled out brief information about receiving another 10% off my purchase. Once I saw it required payment I immediately chose not to pursue. Then once I made my online purchase a week or so later I got a random charge from shipmentsfree.com for $19. I never authorized or gave them my bank info. They must have snagged it from the purchase I made which was from Dribbleup basketball.