Reviews
This profile includes reviews for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.09/5 stars
Average of 151 Customer Reviews
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Review fromJulianne C. H
Date: 07/05/2023
1 starI am having the exact same issue as ************** Is having.This company has charged me without permission to do so on my bank account. I never have authorized this transaction $19.00 is coming out along with $3.00 on 6/29/2023, If this money is not reimbursed to me and the cancellation does not go through. I too will be filing a complaint with the BBB. to be continued Who are you and how did you get my banking information???I do not have an account with you so stop stealing money from me, I will manage my own money.Shipmentsfree.com
Date: 07/06/2023
We confirm that your subscription was previously cancelled and payments refunded via a telephone call to us on 5Jul2023. We obtained user information and consent for starting our 7-day paid trial directly from inputted information after shopping with ** ****** on 28Jun2023. Someone clicked on our cash back rebate ad for trialing our premium product at a nominal price and filled out a multi-field signup form which included entering payment information. The last item to be completed is an "I agree" checkbox which was consciously clicked in order for the trial to be activated and gives consent and authorization for us to charge the account. Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details. We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase. This signup flow is very clearly identified as belonging to us. The subscription is not able to be started without user interaction to accept our terms and clicking the Submit button. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromTerisa P
Date: 07/04/2023
1 starI don't know how this company obtained my information but they took money out of my account... I called and got some guy who kept telling me that I subscribed to their service... I told him that I did not and that I wanted them to refund my money.. After attempting to argue with me I told him that I was writing this review to go with the other 37 complaints about their company on this website. He said that he issued a refund and that it would take 3 to 5 business days to recieve... we will see what happens.Shipmentsfree.com
Date: 07/05/2023
We confirm that your subscription was previously cancelled and $13 payment refunded on 05Jul2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromDominic R
Date: 07/01/2023
1 starI have been getting billed for the past 5 months ***** and i DO NOT want this payment reoccuring. Nothing i do cancels this. I want a refund for this PRONTO!Shipmentsfree.com
Date: 07/03/2023
Our records indicate no prior contact from you per information supplied to the BBB. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. we confirm that we have cancelled your subscription and refunded your payments.Review fromCiara A
Date: 07/01/2023
1 starI just got charged to my account for ***** and would like a refund because I never gave any permission for this company to take out anything from my account by any means and would like my refund I dont even have a subscription at allShipmentsfree.com
Date: 07/03/2023
If you are getting charged, you do have subscription with us. We confirm that we have cancelled your subscription and refunded your payments. Our records indicate no prior contact from you per information supplied to the BBB. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromBetsy A
Date: 06/25/2023
1 starThis company has charged me without permission to do so on my bank account. I never have authorized this transaction $19.00 is coming out along with $3.00 on 6/20/23. If this money is not reimbursed to me and the cancellation does not go through. I too will be filing a complaint with the BBB. to be continuedShipmentsfree.com
Date: 06/26/2023
ShipmentsFree is pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromJohn S
Date: 06/23/2023
1 starSomehow, immediately after I made a purchase from a ********** company, this company got hold of my email address and credit card details. Meanwhile I had already paid the company for shipping my goods and they claim they had nothing to do with this one. Then Shipmentsfree charged to my card $3, then 2 lots of $19. I would say this is illegal - a scam. I called them, and to my amazement, they refunded the amount within hours. But they still have my credit card details which makes me very uncomfortable. Perhaps should change my card.Shipmentsfree.com
Date: 06/26/2023
ShipmentsFree is pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments. Our records show that you started your subscription on 14May2023 after purchasing office supplies (site unknown). Should you wish to delete your information from our system, simply contact us requesting it. We obtained your user information and consent for starting our 7-day paid trial directly from inputted information. Someone clicked on our cash back rebate ad for trialing our premium product at a nominal price and filled out a multi-field signup form which included entering payment information. The last item to be completed is an "I agree" checkbox which was consciously clicked in order for the trial to be activated and gives consent and authorization for us to charge the account. Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details. We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase. This signup flow is very clearly identified as belonging to us. The subscription is not able to be started without user interaction to accept our terms and clicking the Submit button.Review fromDillan R
Date: 06/22/2023
1 starI didnt authorize them to take money from my account. First they took $13 , then $19. I emailed them to cancel which they charged $14 to do. I noticed that they took another $24 something from my account. I am going to report them to the fraud department.Shipmentsfree.com
Date: 06/22/2023
First and foremost, contrary to your claim, we never charge a fee to cancel a subscription and refund payments. Customers may cancel at any time without incurring any costs by contacting us directly. The $14 charge that you referred to was probably directly payable to a third-party billing cancellation service that you elected to use instead of contacting ** directly. Secondly, the "$24 something" in other charges that you mention makes no sense as our monthly subscription prices are $13 or $19 depending on the offer. Please provide ** proof of these charges and we will be more than happy to refund you. Finally, we confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to ** to provide the proof of those "$24 something" charges or for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromSharon A
Date: 06/21/2023
1 starI do not recall signing up for this service "Shipmentsfree.com" and request it be CANCELLED IMMEDIATELY!!!!! I also request a FEFUND in the amount of $22.00 to my account you withdrew this money. One charge was June 10, 2023 in the amount of $3.00 and the other on June 17, 2023 in the amount of $19.00. Please return the $22.00 back to my account ASAP, and let me know you have refunded this money to me.Thank you *************************Shipmentsfree.com
Date: 06/22/2023
We confirm that we have cancelled your subscription and refunded your payments. Our records show that you signed up with us after shopping at appisfree.com on 10Jun2023. Please reach out directly to ** for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromEmily S
Date: 06/21/2023
1 starI never signed up for this service. What a scam!!!! They billed me $19.00 a month for 6 months before I caught it. This was on my new credit card, not a debit card, so there is a possibility that new credit card accounts are somehow being hacked. When I called the company, they did agree to refund my money, but it was still not the complete amount and Ive got to call them again!!!! Beware!************** *******Shipmentsfree.com
Date: 06/23/2023
We confirm that your subscription was previously cancelled and five payments refunded via a telephone call to ** on 13Jun2023. Please reach out directly to ** for any further questions or concerns. Contrary to your claim, we do not hack credit cards. You or someone in your household with access to the payment information on file did intentionally sign up with **. We obtained user information and consent for starting our 7-day paid trial directly from inputted information after shopping with ** ****** on 19Nov2023 Pacific Time. Someone clicked on our cash back rebate ad for trialing our premium product at a nominal price and filled out a multi-field signup form which included entering payment information. The last item to be completed is an "I agree" checkbox which was clicked in order for the trial to be activated and gives consent and authorization for us to charge the account. Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details. We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase. This signup flow is very clearly identified as belonging to us. The subscription is not able to be started without user interaction to accept our terms and clicking the Submit button.Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.Review fromDavid O
Date: 06/19/2023
1 starNever signed up for any service from the company yet had my checking account withdrawn ***** contacted the company 2 days after charge was placed on my account. They could not tell me what the charge was for or related items I might have looked at online. I should have reimbursement within 3-5 business days, but WTF?If we have not conducted business stay out of my **** pocketShipmentsfree.com
Date: 06/22/2023
We confirm that your subscription was previously cancelled and $19 payment refunded via a telephone call to ** on 19Jun2023.
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