Complaints
Customer Complaints Summary
- 2,990 total complaints in the last 3 years.
- 1,071 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The reported account includes charges for services that were never rendered or accepted.Business Response
Date: 11/06/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account
information. We previously mailed the consumer verification on 10/31/25. We have noted the dispute on the
consumers account. If the consumer requires further assistance, they can call our office at ************* or use
the E-mail Us option at *****************.Customer Answer
Date: 11/10/2025
Complaint: 24088046
I am rejecting this response because:Its hard to keep dealing with this when Ive already provided everything multiple times. Im respectfully asking for a fair and timely resolution.
Sincerely,
******** ******Business Response
Date: 11/21/2025
We have completed our investigation of this complaint and closed this account in our office.Customer Answer
Date: 11/26/2025
Complaint: 24088046
I am rejecting this response because:Your failure to act on a completed submission is unacceptable. Elevate this matter immediately.
Sincerely,
******** ******Initial Complaint
Date:11/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I discovered a collection account from you all on my Experian, **********, and Equifax reports even though I never received the required validation notice. I sent a timely written validation request and a cease and desist, but the collector continued reporting and pursuing the debt without providing verification. This appears to violate the ****** including 15 U.S.C. 1692g(a) and 1692g(b) and 1692c(c), and raises FCRA accuracy concerns under 15 U.S.C. 1681s-2. I am requesting CFPB assistance to require deletion of the unvalidated collection, removal of related inquiries, cessation of collection activity unless proper validation is provided, and written confirmation of compliance.Business Response
Date: 11/05/2025
We have completed our investigation of this complaint and closed this account in our office.Initial Complaint
Date:11/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account is inaccurate. Pleaseremoveit.Business Response
Date: 11/05/2025
We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
the credit reporting agencies to have this account removed from the consumers credit report. This request may
take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:11/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im filing this complaint because Caine & Weiner is reporting a collection account on my credit report that is both inaccurate and unverified. The alleged debt comes from ***********, but I have never had any direct contract, agreement, or signed authorization with Caine & Weiner. When I requested proof and validation of this debt, they failed to provide any documentation such as a signed contract or an assignment agreement from *********** that shows they have the legal right to collect or report this account.Despite admitting that they do not own the debt and that Progressive is still the creditor, Caine & Weiner continues to report the account to the credit bureaus as if it is valid. This is misleading and damaging to my credit. I have disputed this through Experian, yet the account remains, even though no verification or validation has ever been produced.Their actions appear to violate several sections of federal law, including:15 U.S.C. 1692e (False or misleading representation of the character or legal status of a debt),15 U.S.C. 1692g(b) (Continuing collection without proper validation),15 U.S.C. 1681s-2(a)(1)(A) (Furnishing information known to be inaccurate), and 15 U.S.C. 1681i (Failure to properly investigate disputed information).Reporting a debt they dont own or cannot verify also means they have no permissible purpose to be furnishing this information under 15 U.S.C. ******** asking for this account to be permanently deleted from all credit reporting agencies, and for Caine & Weiner to cease all collection or reporting activity unless they can show full validation, including proof of assignment from Progressive and an original signed contract showing I owe them.Ive made multiple requests for documentation, and their refusal to provide it or to correct the inaccurate reporting has caused harm to my credit and peace of mind. I would appreciate BBBs help in holding this company accountable and in resolving this matter quickly.Business Response
Date: 11/05/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account
information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
*****************.Initial Complaint
Date:11/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 11/05/2025
We have completed our investigation of this complaint and closed this account in our office. We will make no
further attempts to contact the consumer. If the consumer requires further assistance, they can call our office at
*************. We will send a request to the credit reporting agencies to have this account removed from the
consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:10/31/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for any debt with ***********. I do not have any contract with Caine & Weiner. After I requested multiple times, they did not provide me with the original contract as requested.Business Response
Date: 11/03/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account
information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
*****************.Initial Complaint
Date:10/31/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 11/03/2025
We have completed our investigation of this complaint and closed this account in our office. We will send a
request to the credit reporting agencies to have this account removed from the consumers credit report. This
request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:10/31/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm reaching out because I'm having an issue with a debt that was reported to my credit by *********** , and now it's in the hands of Caine & Weiner. I want to make it clear that I do not owe this debt, and I have no contract with Caine & Weiner.Ive asked them several times to send me the original contract, but they havent provided any documentation to prove that I owe anything. This is concerning, as I should have been given the opportunity to review any original agreements they claim I signed, but theyve never sent anything over.Heres the account in question:Account Number: ******** High Credit: $149 Opened Date: 4/16/2020 I dont know where this debt came from, and Im not sure why its showing up on my credit report. Since I dont have any proof that Im responsible for this, I would like it removed from my credit report and for no further action to be taken against **** hope you can look into this and help me get it cleared up quickly. If you need anything from me to assist in resolving this, feel free to reach out.Thanks for yourtimeandhelp.Business Response
Date: 11/03/2025
We have requested verification from the creditor and will mail it to the consumer once it is received. We have
noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
at ************* or use the E-mail Us option at *****************.Initial Complaint
Date:10/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The payment history shown doesnt align with my actual records.Business Response
Date: 10/31/2025
We have requested verification from the creditor and will mail it to the consumer once it is received. We have
noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office
at ************* or use the E-mail Us option at *****************.Customer Answer
Date: 11/03/2025
Complaint: 24071800
I am rejecting this response because:Your agencys response does not satisfy the burden of proof required under the ****** Any continued collection or reporting constitutes a knowing violation and must stop immediately.
Sincerely,
***** *******-******Business Response
Date: 11/21/2025
We have completed our investigation of this complaint and closed this account in our office.Customer Answer
Date: 11/26/2025
Complaint: 24071800
I am rejecting this response because:All requested items have been delivered. The absence of progress requires prompt escalation.
Sincerely,
***** *******-******Initial Complaint
Date:10/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not *** a debt with Caine & Weiner. I never received paperwork from them. To my knowledge, I did not sign any agreement with them.Business Response
Date: 10/31/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account
information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
*****************.
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