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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,879 total complaints in the last 3 years.
  • 1,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE. I do not have a contract with CAINE WEINER. They did not provide me with the original contract as requested.

    Business Response

    Date: 09/05/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
    the credit reporting agencies to have this account removed from the consumers credit report. This request may
    take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:09/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 09/05/2025

    Caine & Weiner Is reporting a collection account under my name. However, they have failed to provide proper validation of this alleged debt as required under the *************************** (****), specifically 15 U.S.C. 1692g. I formally requested validation of this debt, but to date I have not received any documentation that verifies the debt, the original credit or  any proof that Caine & Weiner has the legal right to collect on this debt.

    I have not received:

    A full breakdown of the alleged debt;

    Documentation showing chain of custody or legal assignment from the original creditor to  Caine & Weiner. Without this information, I cannot confirm whether the debt is valid or if Caine & Weiner is legally authorized to collect or report it. Their failure to properly validate the debt yet continue reporting it to credit bureaus is damaging my credit and constitutes a violation of federal consumer protection laws.


    Business Response

    Date: 09/08/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:09/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt and do not have a contract with Caine and Weiner. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:09/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for debt with CAINE & WEINER I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as i requested

  • Initial Complaint

    Date:09/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a collection with Caine and Weiner and have tried to get ahold of them over the years to PAY it off but I cant get a response to get an account number to be able to login and pay. Ive tried multiple times to get in contact with them and have never heard back

  • Initial Complaint

    Date:09/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********** , I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested

  • Initial Complaint

    Date:09/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE. I do not have a contract with Caine & Weiner- I did not sign any paperwork stating that I would pay them or owe them any money. They DID NOT provide me with the original contract as requested.

  • Initial Complaint

    Date:09/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection agency has failed to validate the debt despite multiple certified requests.

  • Initial Complaint

    Date:09/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

  • Initial Complaint

    Date:09/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is not a template, Im seeking professional help. I am not liable for this debt with ********************************** , I do not have a contract with **********************************.

Caine & Weiner is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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