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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,871 total complaints in the last 3 years.
  • 1,036 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reported debt contains incorrect information, making it invalid and disputable.

    Business Response

    Date: 05/08/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The information being reported does not align with the original creditor's records.

  • Initial Complaint

    Date:05/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as requested.

    Customer Answer

    Date: 05/07/2025

    I do not have a contract with **** & WEINER, nor have I ever signed any documents with them. They have never provided me with the original contract as requested from them. I am not liable for any debt with progressive.

    Business Response

    Date: 05/08/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:05/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as i requested.Opened date: 2/1/2019Account number: 1450****High credit: $111.00 Correction to my credit report. I demand this account be removed from mycreditreport

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The agency's actions violated the Fair Debt Collection Practices Act by misrepresenting the debt.

    Business Response

    Date: 05/08/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We previously mailed the consumer verification on May 6, 2025. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why CAINE WEINER is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2028 Amount Disputed: $247

    Business Response

    Date: 05/08/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:05/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine and Weiner I do not have a contract with Caine and Weiner, they did not provide me with original contract as requested.

    Business Response

    Date: 05/07/2025

    We have requested verification from the creditor and will mail it to the consumer once it is received. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection from CAINE WEINER was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 12/14/2024 for $732 with account numbers starting with ************* remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dissolved the debt in a Chapter 13 bankruptcy, however the company is coming after me for payment and has placed this on my credit report. My attorney is ****** Law and can be reached at **************

    Customer Answer

    Date: 05/06/2025

    Well, Jasmine this is my dilemma. We BOTH think this is a hoax. However, its on my credit report. So my question is, first, how does a hoax even get the authorization to submit something to my credit report in the first place. Second, how does I get PROOF of a HOAX to provide to you? Is the BBB the wrong place for help with this?

    Business Response

    Date: 05/08/2025

    System notes indicate we have been unable to reach the consumer by phone and we do not show receiving any correspondence at all from the consumer for this account, including any notifications of a bankruptcy filing.  We will update our records accordingly.  We can be reached at ************ for further assistance.

  • Initial Complaint

    Date:05/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with Caine & Weiner, they did not provide with the original contract as I requested

Caine & Weiner is BBB Accredited.

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