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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,871 total complaints in the last 3 years.
  • 1,036 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine and Weiner, I do not have a contract with Caine and Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this **** with CAINE & WEINER I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* **** *********************************************************** ************************ Subject: Debt Validation Request Pursuant to 15 U.S.C. $ 1692g account# ***********/**/** P.o box ********************************** ***** To Whom it may concern, This letter is being sent in response to a notice i received from your agency regarding an alleged debt. this is not a refusal to pay, but a request that your office provide validation of the debt, as required under the Fair Debt Collection Practice 15u.S.c $1692g.Please provide the following documentation:1. The address and name of the original creditor.2. A complete itemize debt amount including interest, fees, or other charges 3. A copy of the original contract or agreement bearing my signature that clearly establishes my responsibility to pay this debt to the original creditor.4. A complete chain of title assignment proving your authority to collect this debt.5.Verification that you are licensed to collect debts in my state , including license ********************** of whether any insurance claims have been filed or paid out regarding this debt.7. The amount you or your agency paid to acquire this debt until these documents are provided, please cease all collection activities, including reporting to credit bureaus. If this debt has already been reported must immediately marked as "disputed".This is a formal notice under the ****** and any failure may result in a complaint filed with the ****, *** and my State's Attorney general Sincerely, ********* ****

    Business Response

    Date: 05/14/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******. On January 27th 2025 I received a letter from Caine and Weiner saying that I owe the city of LA office of finance around 3980$. I contacted them immediately by email to ask why I owe this money but I have yet to see a response. I do not know why i owe this charge and I do not see how to get in touch and pay this money to the city of *********** without getting the information through them which seems odd since they did not answer me. I would like them to give me an explanation specifically if there is a signed receipt they can give me that would explain where these charges came from and why they are where they are.

    Business Response

    Date: 05/14/2025

    We have not reached the individual by phone.  We encourage contact with our office at ************ or via email at *************************************************************************************************   The creditor sent our office an estimated assessment for taxes due for a business license renewal for 2024.  A representative of our company will gladly explain the details to the individual should they wish to contact our office.

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dispute the validity of the alleged debt currently reported by Caine & Weiner. Specifically:1. I have no contractual relationship with Caine & Weiner.2. I have not signed any agreement or acknowledged any obligation to this entity.3. I have never conducted business with Caine & Weiner, nor have I authorized them to act on my behalf.Therefore, I do not recognize this account as mine and do not accept liability for the alleged ******* accordance with the Fair Credit Reporting Act (FCRA), I respectfully request that this collection account be removed from my credit report.

    Business Response

    Date: 05/14/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:05/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive. I don't have a contract with Caine & weiner they did not provide me with the original contract that I requested

  • Initial Complaint

    Date:05/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this deabt with **** AND WEINER. I do not have a contract with **** AND WEINER. They did not provide me with the original contract as requested.

    Business Response

    Date: 05/15/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has kept an old debt on my report for over 20 years!. HOW is that even LEGAL when debts are supposed to fall off after 7 years! A letter was sent to them FROM Progressive stating that I no longer owe the $223 YET they KEPT adding it back after every 7 years as a NEW collection from Progressive. I have disputed it every time and was told they still saw it as a current debt. Stopped receiving notices from them over 15 years ago, NO LETTERS stating I still owe this debt, NO phone calls, NOTHING but adding that debt BACK on 3 times since that progressive collection came to be. UNREAL...Something has to be done. They have hurt my credit for that long!!!

    Business Response

    Date: 05/14/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The agency's actions violated the Fair Debt Collection Practices Act by misrepresenting the debt.

Caine & Weiner is BBB Accredited.

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