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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,882 total complaints in the last 3 years.
  • 1,047 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not obligated for the debt claimed by CAINE WEINER. There is no contractual agreement between me and CAINE WEINER, and they have not furnished the original agreement as requested.

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not obligated for the debt claimed by CAINE WEINER. There is no contractual agreement between me and CAINE WEINER, and they have not furnished the original agreement as requested.

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ***********. I do not have a contract with **************************** and they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********** , I do not have a contract with Caine & Weiner, they did not provide me with the original as I requested.

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Caine & Weiner has erroneously reported under my credit file, regarding the ************** ********** in the amount of $452a debt that I never incurred or authorized.1. Account Does Not Belong to Me I am not the account holder; this debt belongs to my husband.When I informed your agent of this fact, they stated they could not discuss the account because I am not on the account. This is unacceptable and violates my rights under federal law.2. Illegal Reporting under the **** By reporting this account under my name, Caine & Weiner is violating the Fair Credit Reporting Act, 15U.S.C. 1681i and 1681s-2(a), which require:Furnishers to ensure maximum possible accuracy in credit reports (1681e(b));Promptly correct or delete any information that cannot be verified (1681i(a)), especially when the debt is not mine.3. FDCPA Violations Under the Fair Debt Collection Practices Act (15U.S.C. 1692 set), Caine & Weiner is also in violation:1692c(b): A debt collector may only discuss the debt with the consumer, their spouse, or attorneynot refuse to provide information to the actual debtor.1692e: Misrepresenting the amount owed ($452) is prohibited.4. Demand for Immediate Action I hereby demand:Immediate removal of the *** Antech account from my credit file under all bureaus;Written confirmation of removal mailed to me;Communication to Equifax, Experian, and TransUnion to delete or correct the record;5. Intent to Escalate Should Caine & Weiner fail to comply within 30 days:I will file formal complaints with the ***** FTC, and my State Attorney General;I will pursue legal counsel to enforce my rights and seek damages, statutory or punitive, under the ************* including recovery of legal fees under 15U.S.C. 1681no and 1692k.I do not owe $452 to *** Antech, and I will not tolerate its continued negative impact on my credit. I anticipate your swift compliance.

    Business Response

    Date: 06/19/2025

    System notes indicate that we are aware of the consumer's dispute.  However, creditor records continue to show the balance as due.  Disputes filed in other forums indicate that the consumer is in communication with the creditor regarding a different reference number not sent to our office for recovery assistance.  Our records continue to confirm there is no active tradeline
    reporting to the credit bureaus. We have no control over the process or timing
    for each individual credit bureau to update their records. The reference number
    noted other dispute documents is 01OPJ2. This account was never received by
    our office. The reference number in question is 01AIJM. Our office has not been
    notified of any payments specific to this reference number and system notes
    indicate client records still show the balance owed for that reference number
    as still due. We can be reached at 818 902-4255 or [email protected] for
    further assistance.

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am writing in regard to a recent copy of my credit report issued by your company. Upon review, I have identified several items that appear to be inaccurate. The accounts in question are listed below for your reference:CAINE & WEINER - ************* - $0.00 In accordance with the Fair Credit Reporting Act (15 U.S.C. 1681g), I am requesting that you provide copies of all documents currently in your files that were used to verify the accuracy of these accounts. This request pertains specifically to the materials that existed in your records at the time of this inquiry.Please do not respond with a general statement that these accounts have been verified. Instead, I am asking for actual documentationsuch as signed contracts or records from the furnishersthat support the continued reporting of these items.If you are unable to provide such documentation, I request that these accounts be removed from my credit file immediately, as required by Section 611(a)(5)(A)(i) of the ****. Reporting and sharing inaccurate or unverified information with third parties may cause ongoing harm to my reputation and credit standing.Thank you for your prompt attention to this matter. I look forward to your response.

    Business Response

    Date: 06/13/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:06/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************************. I dont not have a contract with CAINE & WEINER and did not provide me with the original contract as requested

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why Caine & Weiner is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2198 Amount Disputed: $218

    Business Response

    Date: 06/13/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE WEINER , they did not provide me with the original contract as i requested.Opened date : 11/15/2021Account number : 1857****High credit : $344 Correction to my credit report. I demand this account be removed from mycreditreport

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