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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,890 total complaints in the last 3 years.
  • 1,042 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner. I do not have a contract with the collection agency trying to collect and reporting to your collection agency. They did not provide me with the original contract as requested

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Caine & Weiner regarding an alleged debt related to ********************************* (Account #: *********. On June 6, 2025, I submitted a formal debt validation request via **** Certified Mail #**** 0710 5270 0034 9816 17, as allowed under the Fair Debt Collection Practices Act (FDCPA).I requested full and complete validation of the alleged debt, including a signed agreement, a detailed account history, and documentation showing they are authorized to collect on behalf of the original creditor. To date, they have failed to provide any of the requested documentation and only referenced a generic letter allegedly mailed in 2024, which I never received.Despite this, Caine & Weiner continues to report the alleged debt to credit bureaus, in violation of FDCPA Section 1692g(b), which prohibits continued collection activity without proper validation.I am requesting that Caine & Weiner immediately cease all collection activity and remove this account from all credit reporting agencies. If the entry is not removed within 15 days of receiving this complaint, I will escalate the matter to the ***** FTC, and ************************************* and explore legal options for FDCPA violations.

    Business Response

    Date: 06/24/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a collection account reported by **********************, opened on October 31, 2024, with a balance of $268. This account is unfamiliar to me and appears to be fraudulent. I respectfully ask that it be reviewed, removed, and blocked from my credit report.

    Business Response

    Date: 06/24/2025

    We have completed our investigation of this complaint and closed this account as fraud.

  • Initial Complaint

    Date:06/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:06/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this Debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why CAINE & WEINER is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1857 Amount Disputed: $356

    Business Response

    Date: 06/19/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumer’s credit report. This request may take up to 45 days to be reflected on the consumer’s credit report.

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why Caine & Weiner is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 2329 Amount Disputed: $320

    Business Response

    Date: 06/19/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumer’s account. If the consumer requires further assistance, they can call our office at (818)902-4255 or use the “E-mail Us” option at www.connectcw.com.

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I'm not liable for this debt with Caine & Weiner account # ******** and do not know how they received my information. My identity has been compromised and I would like for This to cease and desist and deleted from my consumer report! Thank you!

  • Initial Complaint

    Date:06/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:06/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ***********. I do not have a contract with Caine and Weiner, they didnt provide me with the original contract as requested.

    Business Response

    Date: 06/18/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We previously mailed the consumer verification on August 29, 2024. We have noted the dispute on the consumer’s account. If the consumer requires further assistance, they can call our office at (818)902-4255 or use the “E-mail Us” option at www.connectcw.com.

Caine & Weiner is BBB Accredited.

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