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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,909 total complaints in the last 3 years.
  • 1,043 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as i requested

  • Initial Complaint

    Date:08/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account status remains open despite written confirmation from the creditor that it was closed.

    Business Response

    Date: 08/04/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
    *****************.

  • Initial Complaint

    Date:08/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding a derogatory account originally from *********************, which I only became aware of after it was sent to collections and reported on my credit report in 2021. The amount was $249, and I fully paid this debt in ******* my knowledge, I was never contacted by *********** or the collection agency prior to this account being reported to the credit bureaus. I did not receive any notice, bill, or attempt to collect before this derogatory **** appeared on my credit file.This account has negatively affected my credit for years, despite the fact that:I was not made aware of the debt through any written or verbal notice The amount was small and would have been resolved immediately had I known I voluntarily paid it in full upon learning of it in 2024 I believe this violates principles of fair communication and good business practice, especially given the lack of opportunity I was given to resolve the matter before it harmed my credit.I am formally requesting that the company:Remove the derogatory **** from all credit bureaus as a goodwill gesture, or Provide a detailed explanation of the communication attempts that were allegedly made I value responsible financial behavior and have made good faith efforts to resolve this matter. At minimum, I believe this entry deserves reconsideration for deletion or correction, given the circumstances.

    Business Response

    Date: 08/04/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:08/01/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as i requested.Creditor Name: CAINE & WEINER Opened Date: 8/-/2023 Account Number: ********High Credit: $173

  • Initial Complaint

    Date:08/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The agency did not send a proper debt validation notice before reporting this account to the credit bureaus.

    Business Response

    Date: 08/04/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account 
    information. We previously mailed the consumer verification on 08/01/2025. We have noted the dispute on the 
    consumers account. If the consumer requires further assistance, they can call our office at ************* or use 
    the E-mail Us option at *****************

  • Initial Complaint

    Date:08/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account was inaccurately reported as active even though it was closed and settled.

    Business Response

    Date: 08/04/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account 
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the 
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at 
    *****************.

  • Initial Complaint

    Date:08/01/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:07/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company put this account on my credit report without provide me account information. I asking this company caine and weiner to remove all negative remarks from my credit report. There is no contract with you all. Again please remove

  • Initial Complaint

    Date:07/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They picked up a collections account and repeatedly sent me phone calls to pay it off so I did, they took it off my credit report then about a month later they added it back on to my report and I have sent reports to Equifax 3 times. 2 times they've removed it and every time within a week they add it back on my report

  • Initial Complaint

    Date:07/31/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

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