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Business Profile

Collection Systems

Caine & Weiner
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,911 total complaints in the last 3 years.
  • 1,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as requested.

    Customer Answer

    Date: 08/06/2025

    I do not have any documents or further clarification regarding this account. I canceled insurance with *********** due to me finding a better and affordable insurance through another insurance company. I switched from *********** to State Farm insurance during this time frame.

    Business Response

    Date: 08/08/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account 
    information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the 
    consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at 
    *****************.

  • Initial Complaint

    Date:08/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not legally liable for this debt with CAINE & WEINER. I do not have a contract with ***********. They did not provide me with the original contract as requested. Please provide written confirmation of the removal, or full documentation validating the debt, including a signed contract and billing statements.

  • Initial Complaint

    Date:08/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:08/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with caine & weiner, I do not have a contract with caine & weiner, they did not provide me with the original contract as i requested

    Customer Answer

    Date: 08/06/2025

    the burden of proof falls on the collection agency not the consumer (me) . I find it concerning that caine & wiener collections is not complying with legal requests.
    I request Caine & Weiner collection agency provide proof they sent debt validation, as is my legal right. If Caine & Weiner collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section
    623.(a)(i). This is my last request before I file a formal complaint with the **** and the ***.

    Business Response

    Date: 08/08/2025

    We have completed our investigation of this complaint and closed this account in our office.

  • Initial Complaint

    Date:08/06/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH CAINE & WEINER. I DO NOT HAVE ANY CONTRACT WITH CAINE & WEINER. THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection agency reported this debt without notifying me or offering a chance to dispute it first.

    Business Response

    Date: 08/05/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:08/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Caine & Weiner. They did not provide me with the original contract as i requested.

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing the validity and accuracy of a collection account being reported by Caine & Weiner This account was never authorized by me, and I have no knowledge of this alleged debt. Reporting this account without my consent or verification is a clear violation of my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, which requires all items on a consumer report to be complete, accurate, and verifiable. The account is listed as being opened on May 20, 2025, with a balance of $845. ??Failure to respond to this dispute within 30 days and delete unverifiable information will result in complaints being filed with the ************************************ (****) and the ************************ (***). Also, under the Fair Debt Collection Practices Act (FDCPA), I am asserting my right to cease all communication regarding this alleged debt. You are hereby notified to stop all calls, emails, and written communication immediately.

  • Initial Complaint

    Date:08/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner. I do not have a contract with Business Headquarters Location, they did not provide with the original contract as I requested

  • Initial Complaint

    Date:08/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** not liable for this debt with PROGRESSIVE , I do not have a contract with CAINE & WEINER , they did not provide me with the original contract as requested

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