Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I called Xfinity to have my modem changed to another room in our house, I was given their third party affiliate, Hello Tech. A representative asked for my email, credit/debit card information after an appointment was scheduled with a technician to install a customize coaxial cable. I stated that I do not use credit/debit cards but I could provide a $224.00 check or cash on the day of service. No was the response. I asked to speak with a supervisor who repeated the words of the previous representative. I therefore cancelled my appointment. Its a barrier to service if one is opposed to using credit cards for payment.

  Business Response

  Date: 05/14/2024

  First, we would like to apologize for your experience with HelloTech thus far. Unfortunately, we dont accept cash or checks, as we want to ensure the funds are available to pay the technicians after the service is completed. 
  
  Should you have any questions, please feel free to contact us at ***********************************

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21667243
  
  I am rejecting this response because: the policy discriminates those unwilling to accept such practices that does not allow alternative forms of payment. Thank you but I'll search for another company.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/03/2024

  Thank you for your response. We understand you are going with another company that allows for your preferred payment method. However, we disagree with the statement that we are discriminating against you as the definition of discrimination is:
  
  The unjust or prejudicial treatment of different categories of people, especially on the grounds of ethnicity, age, ***, or disability.
  
  That said, we certainly hope that you have the best experience with whatever company you find for your tech needs. 
  
  Should you have any questions, please do not hesitate to contact us at support at HelloTech.com. 
  
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21667243
  
  I am rejecting this response because:
  The service provided by Hello Tech is available only to those who prepay for desired services. This may not be a legal definition of discrimination but it is indeed a concerted effort to deny services to those with the ability to pay in lay terms. It's important for businesses to listen to potential customers requests, reflect on that which is desired, and make decisions after addressing the desires of potential customers as well as what's in the best interest of the company. It's clear that Hello Tech is not interested in considering alternate forms of payment for services provided. And, I'm not interested in supporting such companies that discriminate by intentionally constructing barriers to prevent access to services.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 4/16/23 $70 via ************ *********** mounting Service never completed. Company constantly canceled our set appointments. They did not reach out the first time until after I reached out to them when their technician was a no show. I believe the company is scamming people.

  Business Response

  Date: 05/14/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, it appears that the order was complete and the ** was installed properly. We have emailed you to get more information about this but have not heard back.
  
  Please respond to the email, as we would love to assist in getting this resolved.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment for them to come out and fix an issue. About an hour after I made the appointment - we resolved the issue. I cancelled appointment and was charged $50. I was never informed that was a cancellation fee. If there was I would not have made the appointment. Plus the cancellation fee is more than 50% of the charge. They should have told me over the phone about the fee.

  Business Response

  Date: 05/02/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have refunded the cancellation fee as we have confirmed that the order was canceled within 2 hours. 
  
  Should you have any questions, please feel free to contact us at **********************************

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Hello Tech a couple of days ago, and asked if they install security cameras, the man on the other line told me they did. I explained to him about the installation and ask for the cost. After all was discussed, the was the end of the call. On Sunday, April 14, 2024 I received a call from Hello Tech regarding my appointment and how many cameras were to be installed. I explained to the woman (with an attitude) that I had informed to the man on the other line who i was talking with about how many cameras are supposed to be installed. But then, she hung up on me for no reason. I tried to contact Hello Tech again and I was put on hold for a very long time, I called again and the same thing happened. Hello Tech immediately after I had a conversation with the man on the other line tried to charge my credit card. The amount is on pending, however, I am not able to communicate and ask them to cancelled my appointment. This is just another example of a scam, and rude people.

  Business Response

  Date: 04/26/2024

  First, we apologize for your experience with HelloTech thus far. After reviewing your account and the communication, we found that our staff handled the call professionally. However, we will take this feedback and give them pointers on how to improve. 
  
  Also, your card was not charged. What you may have noticed was the preauthorization hold. Holding the funds ensures that our technicians can be paid upon service completion. As it stands now, the order was canceled, and the hold should have been lifted.
  
  Should you have any questions, please get in touch with us at **********************************.
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company HelloTech has been fraudulently charging my credit card for 8 months. They said they would stop and reverse only 2 charges. However, I do not believe or trust them. I contacted them for a ring tech service. Then I decided based on them not being ring authorized dealer nor doing background checks. I decided to cancel before (any) service was conducted.Yet, they kept my credit card information and started monthly billing charges without my knowledge. Now they are making false representations that I agreed to their membership. Very deceptive shady group. They know, they are charging my card despite never conducting not one service.

  Business Response

  Date: 04/10/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order was self-booked and the membership was self-initiated. I tried to refund the membership, as you had not used our services or received any membership discounts, but I was unable to as you started a dispute on the remaining membership charges. Please reach out to us at ********************************** if they decide in our favor to have the remaining charges refunded. 
  
  Should you have any questions, please feel free to contact us at **********************************.
  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** was mounted crooked. The mount itself the only way to correct it would be a charge to myself because the amount the ** would have to be taken down. Then the ************* would have to be repaired at my cost from the apartment complex that I live with wait until it dries remount the mount and then reinstall the **. Im not willing to go through all of that. I think it is absolutely ridiculous. I started complaining because I had more than one ** that was installed Three total **s within 2 1/2 months. I started making a call the tech that installed the second ** was the one that stated and confirmed that it was crooked helped me take pictures with his leveler I uploaded those pictures I responded to several emails they kept asking me the same things over and over at which point now they offered about $40 now its gone up to. About $60. I have told them that none of those offers are acceptable. I want the full refund they have put me through so much they then tried to say that I didnt make a complaint until ******* which is incorrect. They have all of the documentation of all of the dates that I called ******* was when they sent me another email asking for the pictures ******* was not the first complaint. I actually called with the technician installing the second ** because he was the one that is Assisted me with taking the pictures with the leveler to show that it was crooked and the court cover was crooked. Im not gonna continue to go back-and-forth with these people I do not want them back in my home I gave them three **s worth of business not OK with the way they have handled the situation and I want a full refund as soon as possible. They are very rude. They are very unprofessional and this is an a bargaining tool of the highest bitter until I give him.

  Business Response

  Date: 04/10/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the ** was crooked, which is never how we would want to leave an impression on a customer. Your order has been refunded. Please allow 5 - ******************************************** your account.
  
  Should you have any questions, please do not hesitate to contact us at ***********************************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023, A service tech from Hello Tech came out to help install a TV. Hello Tech used our credit card to sign us up for a yearly contract with a monthly subscription of $20, which we did not authorize. When we disputed the charges today and asked them to cancel, they claimed that we had thirty days to cancel the subscription and that thirty days had expired. We have no information from them regarding the **** cancellation policy - nothing other that we needed the tech to come out ONE time for the $69 we paid. We would like to cancel effective immediately and have a refund of the unauthorized charges to our account.

  Business Response

  Date: 03/23/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order and membership were self-booked. We have initiated a refund of $39.95 to your card issuer. This is the difference between what you received in membership discounts and what you paid in membership fees. Please allow 5 - ******************************************** your account. 
  
  Should you have any questions, please feel free to contact us at **********************************.
  
  

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used their services, and yet got charged for over $400 that I have since had my bank fight for fraud, and today I received notice that a recurring monthly charge of $71.28 had been charged against me, which means they also have bank information that I never gave them. I am seeking for my money back, and for them to remove ALL credit card information and banking information from their system.

  Business Response

  Date: 03/15/2024

  First, we would like to apologize for your experience with HelloTech thus far. Unfortunately, when trying to look up your order, we were unable to locate your account.

  Please reach out to us at ********************************** so that we may assist in resolving this matter.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21431635
  
  I am rejecting this response because:

  I do not have an account, but have been fraudulently charged anyways. I have never set up an account, or contacted HelloTech in any way to use their services. Their answer is invalid because they have stolen my money. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/23/2024

  You should contact your card issuer, as we don't have any records of you having an account with us. As you stated, you did not create an account either, which means someone may have your card information and created an account. We also suggest looking through your statement for any other charges you don't recognize. 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21431635
  
  I am rejecting this response because:
  
  I would like my card/banking information removed from their system, bc I did not sign up, and neither has anyone else. It was stolen by the HelloTech Company, not given by anyone.

  
  My bank has already reviewed this company the last time this happened, and has put anything labeled under their company name under a fraud investigation, and it has been proven to be a fraud by investigators. 

  Sincerely,
  
  *******************

  Business Response

  Date: 04/10/2024

  Thank you for responding. We respect you not wanting to reach out to us at ********************************** so we can try to locate an account. At this time we suggest having your card issuer add fraud monitoring as it sounds like your account was compromised.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21431635
  
  I am rejecting this response because:

  my bank has issued a fraud alert about your company, and has found that there are many such alerts already made regarding your company from others as well as myself.

  In regards to not wanting to reach out to your tech support, I already know there is no account to be found, because I never made one. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/25/2024

  We hear what you're saying. We honestly do. However, we don't understand how to assist if you say that you never made an account and will not reach out. If a purchase was made using your card information at a retail store that you've never shopped at, let's say in another state, it doesn't mean that the company stole your information. They would have no way of having your information. The problem is that your account has somehow been compromised. 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The job was not finished on 01/24 as requested. Antwn showed up late and said he would be out the following Sunday. To add insult to injury, he then charged me more money. He was nice..almost slick. I just went along with it all like an idiot. The following Sunday was a no-show. I called your office and was quite unhappy because I didn't live in this house yet and had to make a special trip to meet him here. A supervisor (I think) returned my call and scheduled a time for the following Wednesday. I came here (another special trip) the following Wednesday and experienced another no-show. I now have a hole in my wall in the basement and wires hanging. Nothing..absolutely nothing was completed. Only damage has been done. I need my money back. All of it.I now live in this house and have to run an ethernet cable up my stairs to the home office. No, I don't have a nice Ethernet **** to plug into. Although, that was the job. I now have to have to hire someone to fix the damage done and actually do the job.

  Business Response

  Date: 03/15/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the refund process started on March 13, 2023. While we know this does not fix what happened, we have addressed the issue with ************** appropriately.

  Should you have any questions, please feel free to contact us at **********************************. 

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on my monthly First Premiere Credit card statement a $4.99 charge. I did not do any business with this company and did not agree to a monthly subscription charge to this company. This has been happening on a monthly basis from as far back as before August of 2023. I would like a refund of the money charged and the charges to be stopped.

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. We tried retrieving your account to look further into this matter for you, but we need help locating it using the provided phone number and email. 

  Please reach out to us at ********************************** for further assistance with this matter so that we may get it resolved.