Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HelloTech has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** was mounted crooked. The mount itself the only way to correct it would be a charge to myself because the amount the ** would have to be taken down. Then the ************* would have to be repaired at my cost from the apartment complex that I live with wait until it dries remount the mount and then reinstall the **. Im not willing to go through all of that. I think it is absolutely ridiculous. I started complaining because I had more than one ** that was installed Three total **s within 2 1/2 months. I started making a call the tech that installed the second ** was the one that stated and confirmed that it was crooked helped me take pictures with his leveler I uploaded those pictures I responded to several emails they kept asking me the same things over and over at which point now they offered about $40 now its gone up to. About $60. I have told them that none of those offers are acceptable. I want the full refund they have put me through so much they then tried to say that I didnt make a complaint until ******* which is incorrect. They have all of the documentation of all of the dates that I called ******* was when they sent me another email asking for the pictures ******* was not the first complaint. I actually called with the technician installing the second ** because he was the one that is Assisted me with taking the pictures with the leveler to show that it was crooked and the court cover was crooked. Im not gonna continue to go back-and-forth with these people I do not want them back in my home I gave them three **s worth of business not OK with the way they have handled the situation and I want a full refund as soon as possible. They are very rude. They are very unprofessional and this is an a bargaining tool of the highest bitter until I give him.

  Business Response

  Date: 04/10/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the ** was crooked, which is never how we would want to leave an impression on a customer. Your order has been refunded. Please allow 5 - ******************************************** your account.
  
  Should you have any questions, please do not hesitate to contact us at ***********************************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023, A service tech from Hello Tech came out to help install a TV. Hello Tech used our credit card to sign us up for a yearly contract with a monthly subscription of $20, which we did not authorize. When we disputed the charges today and asked them to cancel, they claimed that we had thirty days to cancel the subscription and that thirty days had expired. We have no information from them regarding the **** cancellation policy - nothing other that we needed the tech to come out ONE time for the $69 we paid. We would like to cancel effective immediately and have a refund of the unauthorized charges to our account.

  Business Response

  Date: 03/23/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order and membership were self-booked. We have initiated a refund of $39.95 to your card issuer. This is the difference between what you received in membership discounts and what you paid in membership fees. Please allow 5 - ******************************************** your account. 
  
  Should you have any questions, please feel free to contact us at **********************************.
  
  

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used their services, and yet got charged for over $400 that I have since had my bank fight for fraud, and today I received notice that a recurring monthly charge of $71.28 had been charged against me, which means they also have bank information that I never gave them. I am seeking for my money back, and for them to remove ALL credit card information and banking information from their system.

  Business Response

  Date: 03/15/2024

  First, we would like to apologize for your experience with HelloTech thus far. Unfortunately, when trying to look up your order, we were unable to locate your account.

  Please reach out to us at ********************************** so that we may assist in resolving this matter.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21431635
  
  I am rejecting this response because:

  I do not have an account, but have been fraudulently charged anyways. I have never set up an account, or contacted HelloTech in any way to use their services. Their answer is invalid because they have stolen my money. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/23/2024

  You should contact your card issuer, as we don't have any records of you having an account with us. As you stated, you did not create an account either, which means someone may have your card information and created an account. We also suggest looking through your statement for any other charges you don't recognize. 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21431635
  
  I am rejecting this response because:
  
  I would like my card/banking information removed from their system, bc I did not sign up, and neither has anyone else. It was stolen by the HelloTech Company, not given by anyone.

  
  My bank has already reviewed this company the last time this happened, and has put anything labeled under their company name under a fraud investigation, and it has been proven to be a fraud by investigators. 

  Sincerely,
  
  *******************

  Business Response

  Date: 04/10/2024

  Thank you for responding. We respect you not wanting to reach out to us at ********************************** so we can try to locate an account. At this time we suggest having your card issuer add fraud monitoring as it sounds like your account was compromised.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21431635
  
  I am rejecting this response because:

  my bank has issued a fraud alert about your company, and has found that there are many such alerts already made regarding your company from others as well as myself.

  In regards to not wanting to reach out to your tech support, I already know there is no account to be found, because I never made one. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/25/2024

  We hear what you're saying. We honestly do. However, we don't understand how to assist if you say that you never made an account and will not reach out. If a purchase was made using your card information at a retail store that you've never shopped at, let's say in another state, it doesn't mean that the company stole your information. They would have no way of having your information. The problem is that your account has somehow been compromised. 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The job was not finished on 01/24 as requested. Antwn showed up late and said he would be out the following Sunday. To add insult to injury, he then charged me more money. He was nice..almost slick. I just went along with it all like an idiot. The following Sunday was a no-show. I called your office and was quite unhappy because I didn't live in this house yet and had to make a special trip to meet him here. A supervisor (I think) returned my call and scheduled a time for the following Wednesday. I came here (another special trip) the following Wednesday and experienced another no-show. I now have a hole in my wall in the basement and wires hanging. Nothing..absolutely nothing was completed. Only damage has been done. I need my money back. All of it.I now live in this house and have to run an ethernet cable up my stairs to the home office. No, I don't have a nice Ethernet **** to plug into. Although, that was the job. I now have to have to hire someone to fix the damage done and actually do the job.

  Business Response

  Date: 03/15/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the refund process started on March 13, 2023. While we know this does not fix what happened, we have addressed the issue with ************** appropriately.

  Should you have any questions, please feel free to contact us at **********************************. 

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on my monthly First Premiere Credit card statement a $4.99 charge. I did not do any business with this company and did not agree to a monthly subscription charge to this company. This has been happening on a monthly basis from as far back as before August of 2023. I would like a refund of the money charged and the charges to be stopped.

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. We tried retrieving your account to look further into this matter for you, but we need help locating it using the provided phone number and email. 

  Please reach out to us at ********************************** for further assistance with this matter so that we may get it resolved. 

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Wednesday Feb 28, 2024 to schedule the appointment. The first lady I talked to said that I should have an appointment the next day. However, it didn't get confirmed for March 1 at 9 am, so then it was 9:30 on March 1st and not a word from anyone so I called. They said they could reach the technician. Then said they would get back to me. They sent me an email and text around 10am ( and hour after my appt) that the technician wasn't available and to select different dates. I called them and let them know they need to come today. They said, "okay and would get back to me in an hour". I waited until 2pm and called them. They said "they still had nothing yet and to be patient". I waited again till around 5 pm and still nothing, so I called again. They asked if they could push me out till tomorrow. This was highly inconvenient and has been unprofessional. I asked what they where going to take off for the service since I also took off work. $20 bucks is all they would do and broke down what that covered. That definitely would not be sufficient to anyone. Then after that I get an email I need to select a different time and all they could do for me is Monday the 4th at 1pm. I called back and they still were saying all they could do was Monday and take off $20 dollars. The slogan on the website for this company says same day call same day installation, that statement alone is false advertisement. This is no way shape or form how ANY company should be ran. Plus one of the customer service representatives was very rude as if this was my fault for their incompetence. My entire experience has been by far the worst experience I've had dealing with any service provider in all my years of living!!!

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the service was not completed. Unfortunately, due to tech availability, some areas are more challenging than others to provide service for. While we would have loved to assist you with your tech needs, we understand that you may have changed your mind about utilizing our services if you were able to get someone out to you at your desired time. 

  Regarding the refund, you were never charged since the service still needs to be completed. What you may have noticed on your account was the preauthorization hold. This hold ensures that technicians can be paid once the order is complete. Under circumstances where the service is incomplete, the system will automatically lift the hold. 

  Please check your account for your records.

  Should you have any questions, please do not hesitate to contact us at **********************************.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a HelloTech technician to remount 3 TVs, 2 soundbars, and 1 small floating shelf for 02.28.2024. Total charges due upon completion was $444.40. The technician stated he could not do the job due to metal studs and other issues with the walls. I said fine, I will reach out to ****.com. The technician cancelled the order. I received confirmation there would not be a charge. Now there is debit of $444.40 pending on my bank account. I also discovered I was charged an additional $25 for rescheduling. I did not send a request to reschedule. I was at home and available.I had 2 missed calls from the technician. At the time I did not recognize the number. Usually HelloTech technicians send text messages directly from their phones. I received an auto-generated messaged from HelloTech stating my appointment was rescheduled for 12:00 PM CT. I assumed the technician was running behind. At 12:00 PM CT, I called the unknown number thinking it might be the technician. I did not get an answer but he called back in 5 minutes and stated he had just arrived.On 02.29.2024, I was checking my bank account for a non-related reason and I discovered I had charges debited and pending. So I contacted an agent via chat. I asked the agent to reverse the charges. I explained the job was unserviceable and I did not request the reschedule. The agent stated it could take 5 - 10 days for the pending charges to be removed from my account. The request to reverse the rescheduling fee of $25 would be escalated and a decision would be made in 24 - 48 hours.I am requesting the $25 charge for rescheduling be reversed and the payment for $444.40 be cancelled immediately. My bank does not take 5 - 10 days to update my account. The charges never should have posted on my bank account because ********************** did not complete the job and I did not reschedule.HelloTech is locking up $469.40 of my funds for services not provided. This is beyond inconvenient during an inflationary economy.

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the service was not completed, and you were charged a $25 reschedule. However, the fee has since been refunded to the card on file. Regarding the charge for $444.40, this is just the preauthorization hold. The hold automatically gets lifted when an order is marked as incomplete. 

  Please check your account for your records, as the reversal should have occurred.

  If you have any more questions, please do not hesitate to contact us at **********************************.

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a monthly subscription for HelloTech. I've been getting charged monthly. I went to cancel the subscription only to find out that according to them, I am unable to cancel and will have to keep making payments until November despite me no longer using their services. This was not at all transparent when signing up. Had I known I was going to be locked in for a full year, I would not have used them.

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that you signed up for the monthly membership. Since you have paid back any membership discounts you received in membership fees, we have canceled your membership. 

  Should you have any questions or concerns, please do not hesitate to contact us at **********************************.

  Customer Answer

  Date: 03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TV setup and we had a conflict with trying to get it scheduled. I requested a refund weeks ago and was told it would be escalated but its still allegedly sitting there for review. It shouldn't take this long to reverse a charge on something that wasn't performed. They have not been transparent at all with the status of my request, just saying it takes 4-6 weeks to even review it. They say it'll be mailed out via check or refunded to my account. Nobody seems to know how I will get it back, if I even will at all. To me it seems like they want to keep my money and not refund me. It's quite frustrating.

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that your order was purchased through one of our partner providers. Since the purchase was not made on our platform, we cannot issue a refund back to a card and have to mail a check.
  
  We hope this helps clear up any confusion that you may have had.
  
  If you have any more questions or concerns, please don't hesitate to contact us at ***********************************

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my membership that was automatically renewed without my consent after not using the service for a year. They will not allow me to cancel and continue to charge my card for services that I do not use.

  Business Response

  Date: 03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the membership has already been canceled, and the fees you paid for the renewal have been returned to you. 

  If you have any more questions or concerns, please do not hesitate to contact us at **********************************.