Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint against Impact.com for unfair billing practices and a material breach of service contract.
  
  Failure to Provide Services: Since the inception of our partnership, Impact.com has failed to deliver the core services we contracted for, specifically strategic account management and technical onboarding. Our account remained an "empty shell" as we received no proactive support to make the system functional.
  
  Gross Administrative Negligence (100-Day Response Failure): Our internal support tickets remained unanswered for over 100 days. This fact has been officially admitted by our assigned Customer Success Manager (CSM) via email. For over three months, we were unable to use the platform due to Impact’s failure to respond to critical technical inquiries.
  
  Disregard for Formal Disputes: We formally disputed these irrational charges as early as September 2025. Instead of addressing the service failure, Impact.com ignored our correspondence for months and continued to generate automated invoices of USD 4,000.
  
  Bad Faith Collections: Currently, Impact’s collection team (Chezlin Cottle) is systematically ignoring our evidence of service breach and is instead sending automated collection templates.

• Initial Complaint

  Date:01/21/2026

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Impact Technologies, Inc. (impact.com) regarding the unjust withholding and reversal of my earned affiliate funds, followed by the permanent deactivation of my account without valid contractual basis or due process.
  
  Between September and December, I promoted the brand Regions | EnerBank through the Impact platform. All conversions were properly tracked, approved, locked, and marked payable in accordance with the advertiser’s published terms. At no point did I receive any warning, violation notice, compliance alert, or KYC request from either the brand or Impact.
  
  After the earnings were approved and after the brand had already remitted payment to Impact, Impact unilaterally initiated a so-called “secondary review,” repeatedly delaying payment for over six weeks. Despite multiple written requests, Impact failed to identify any contractual clause that permits post-approval or post-payment review or reversal in the absence of a specific violation.
  
  Impact acknowledged my objection in writing and confirmed they were merely “awaiting brand authorization,” while providing no evidence of wrongdoing, no compliance findings, and no formal notice.
  
  On the exact day the funds became fully payable and ready for withdrawal, Impact abruptly informed me that the brand would reverse all earnings and that my account would be permanently closed for alleged “KYC concerns,” again without explanation or supporting evidence.
  
  Immediately thereafter, Impact fully deactivated my account, preventing me from accessing my support tickets, transaction history, or internal messages. This effectively blocked me from documenting the full ticket conversation. I was only able to preserve some email responses and partial screenshots of my balance prior to closure.
  
  This conduct constitutes unfair withholding of earned funds, bad-faith delay, lack of transparency, and denial of reasonable opportunity to respond. I am requesting the release of my earned funds

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Dear Sir or Madam,
  
  My name is AREMOVED, and I am filing a formal complaint against Impact.com for the unjust withholding of my $510 USD in confirmed affiliate earnings (Account ID: 61REMOVED7).
  
  I was a registered media partner with Impact, and I invested significant time (over 15 hours daily) and effort creating content and promotions. After experiencing minimal results, I adopted a strategy of using blog posts/websites to drive traffic. I wish to clearly state that this action was unintentional—I was unaware that this method violated Impact’s Terms of Service. I have already contacted their team, confessing this unintentional violation and expressing my immediate willingness to comply.
  
  My account was subsequently closed on September 22. Before closure, my dashboard clearly displayed $510 USD in confirmed commissions ($450 overdue and $60 available), which were legitimately earned through traffic and sales before the suspension.
  
  Since the closure, I have exhausted every internal channel. I submitted multiple support tickets (at least four) and numerous follow-up requests over two weeks, but received no resolution. Impact's Compliance Team acknowledged a “payment delay” but has failed to release the funds. Furthermore, I followed their guidance to contact the associated brands directly, but all my outreach attempts were ignored.
  
  I believe Impact.com's continued retention of my confirmed and verified funds, despite my cooperation and full transparency regarding the unintentional violation, constitutes an unlawful withholding of earned commissions. The money was earned through my dedicated effort and time.
  
  I respectfully request your office to compel Impact.com to process and release the full $510 USD immediately. I have attached full supporting evidence, including screenshots of confirmed balances and communication logs.
  
  Thank you for your support.
  
  Sincerely,
  AREMOVED
  Account ID: 6REMOVED7
  Email: REMOVED@gmail.com

  Customer Answer

  Date: 10/09/2025

  
  I am writing to provide an immediate, in-depth, and urgent update on my formal complaint (ID 23986156) against Impact Technologies, Inc..
  My extreme frustration stems from the fact that I have been subjected to over two weeks of deliberate silence regarding a simple, non-disputable financial matter. I truly do not understand why a company of Impact.com's stature would allow an issue involving a small, confirmed payment to escalate to this level of legal pressure.
  
  The Problem: Deliberate Failure to Cooperate
  
  Ignored Final Resolution: On Wednesday, I sent Impact.com a formal, cooperative "Final Offer", explicitly stating that I would immediately withdraw all complaints (including this BBB filing) if they would process the overdue funds. They failed to respond to this offer entirely.
  Prolonged Silence: Before this, I opened approximately five separate support tickets and sent dozens of follow-up emails over two weeks, yet received no meaningful resolution or even a simple status update to ease my concerns.

  
  No Justification for Withholding Funds:

  
  The confirmed amount of $510.00 is Overdue and Available.
  I provided clear evidence that the PayPal account was verified and linked to my Impact account before closure.
  There is no acceptable, legal justification for Impact.com to continue withholding funds that they know belong to me. I fear this is a deliberate act of strong-arming me into abandoning my claim.
  
  Urgent Demand for Escalation
  
  This is no longer a matter of a slow support process; it is a clear demonstration of Impact.com's unwillingness to resolve a formal BBB complaint and its disregard for my legal rights.
  I am appealing to the BBB to immediately proceed with the formal evaluation and escalate this complaint to the next level. It is impossible and unacceptable for this simple case to exceed today (Thursday), let alone carry into the weekend. I request that maximum pressure be applied to Impact.com to process the payment and close this file before the end of their business day.

  
  Thank you for your urgent attention.

  
  Sincerely,
  AREMOVED

  
  Impact Account ID: 6REMOVED7

• Initial Complaint

  Date:10/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Impact.com Compliance Team,
  
  This is to formally notify you that I have filed a complaint with the California Department of Financial Protection and Innovation (DFPI), complaint ID CNREMOVED4, regarding your ongoing withholding of payments owed to me.
  
  Despite advertisers paying their invoices on time and the contractual locking periods having expired, Impact.com continues to hold funds without releasing them. In doing so, Impact.com is functioning as both an escrow agent and a money transmitter—holding third-party funds, controlling the timing of disbursement, and reversing payments through clawbacks—without proper licensing or legal authority.
  
  These practices have occurred multiple times this year and directly contradict my contracts with advertisers. They have caused significant financial harm and continue to create uncertainty in payment reliability.
  
  I previously notified compliance but have not received a resolution. I am still expecting immediate payout of all overdue funds. Please treat this matter as urgent and confirm when payment will be released.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 26, 2025
  Amount Paid: $500
  Business Name: Impact Tech, Inc. (Impact.com)
  Account Username: lucebra123
  
  Impact.com marketed its platform as a professional-grade affiliate and partnership management tool, promising customizable partner discovery, tracking, campaign management, and reporting features. The expectation was that, upon subscribing, we would be able to onboard partners efficiently, track results, and manage affiliate activities through a working and user-friendly dashboard.
  
  After paying $500 on March 26, 2025, we encountered immediate and significant functional issues. Key features such as partner filtering were broken, UI behaviors were buggy, tracking lacked transparency, and campaign tools were ineffective. Despite reaching out within 14 days to report these issues, the company responded that the problems were known and would be considered as “long-term feature requests.” No viable fixes were delivered.
  
  As a result, we formally ceased all use of their platform, removed all tags and links, and requested account termination. However, Impact has refused to terminate the agreement, citing a rigid 12-month contract clause even though the platform was clearly defective, underperforming, and not fit for purpose.
  
  All attempts to negotiate a fair resolution have been met with inflexible responses and no substantive solution.
  
  They continue to insist we are obligated to pay for a full year, which we believe constitutes:
  
  A failure of consideration (no usable service)
  
  A material breach (non-functioning platform)
  
  An unfair and coercive billing practice
  
  We do not wish to be invoiced further for a service we have not used, cannot use, and that has failed to deliver value from the start.
  
  We request the following resolution:
  
  Full closure of our account
  
  No further billing or invoices
  
  A formal recognition that our contract was voided due to platform failure
  
  Desired Outcome:
  Account closed
  
  No further charges or invoices

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Verified But Still Not Paying Affiliate Commissions

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Impact.com regarding their refusal to terminate my subscription contract despite multiple requests. I initially subscribed to their services under a contract that runs from January 1, 2024, to December 31, 2024. However, I stopped using their services in February 2024 and have since made several attempts to terminate the contract. Despite this, Impact.com insists that I can only deactivate the contract and remain responsible for paying all remaining SaaS fees through the end of the subscription term.
  
  Attempts to Terminate the Contract:
  I have contacted Impact.com multiple times since February 2024 to terminate the contract as I no longer require their services.
  Despite my repeated requests, Impact.com has refused to terminate the contract and insists that I am still liable for the monthly subscription fees until the end of the term.
  
  Current Status:
  I have paid a total of $2177.52 in subscription fees despite not using the services since February 2024. Impact.com is aware that I have stopped using their services but continues to charge me, which I find unethical.
  
  Reason for Complaint:
  I believe it is unreasonable and unethical for Impact.com to insist on payment for services that I am no longer using. I signed the contract with the expectation of using the services for the full term, but circumstances have changed, and I no longer need the services. Continuing to charge me for unused services feels exploitative.
  
  Desired Resolution:
  - I am seeking a termination of my contract with Impact.com effective from the date I stopped using their services in February 2024.
  - I request a refund of any fees paid after February 2024.
  - I seek an acknowledgment from Impact.com that the remaining fees for the subscription term are waived.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impact processes referral bonuses for Shift4 our payment processor. We have not been able to get in contact with anyone from this business. Shift4 have approved the disbursement for our account but Impact.com has a character from the email wrong. The email listed is REMOVED@tenpinalleya.net but should be REMOVED@tenpinalleys.net. This was brought to the attention of the company and was referred to a compliance department. This department has not responded in a week and a half and is the department that is able to correct the email to process our disbursement. They are very slow to respond for normal requests usual taking 24-48 hours; They do not return voicemails also. I would like the compliance department to contact me to resolve the login issue that has consumed 4 months of my time to date. The account ID for this issue is 5000919 Company name CREMOVEDM SV1GT. BREMOVEDthe responding agent has been as useful as a $3 bill in fixing this issue.

• Initial Complaint

  Date:01/23/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Impact Radius's affiliate program and actively promoted their products. Despite my efforts, I have not received the affiliate fee owed to me since July 2023. While I promptly provided the payment details they requested, they continue to prolong the process. Moreover, each time I respond to their ticket, the response time exceeds one month, as indicated by the timestamp in the ticket. It is unjust for Impact to handle their affiliates and customers in this way, and I urge them to address and correct this behavior.

  Customer Answer

  Date: 02/15/2024

  Could BBB follow up with this business for a response? Thank you!