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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 1,595 Customer Reviews

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    Review Details

    • Lisa M

      Date: 09/18/2025

      Worst customer service. I made a payment on my account and ********************** pushed my entire balance through my bank. I was charged $35 for not enough funds. I tried calling PayPal for four days, and was told a supervisor would call back in an hour. Two days later they still didnt call. Today PayPal tried to push the entire balance again. So another $35 charge. Called PayPal and the *** couldnt help so transferred me to a supervisor. She actually yelled at me and transferred me to the most condescending, unhelpful, rude person imaginable. This woman told me I made two payments the same day. One for the full balance and two minutes later for $250. I asked why would I pay the full balance and then make a $250 payment. She said she didnt know but I did and that I would have to eat the $70 because I authorized it. May have told her to eat it in not nice terms. Ugh make it make sense PayPal

    • Kandi F

      Date: 09/18/2025

      My brother has had a year long dispute with PayPal. They sent him an email 9/13/2025 telling him he had a 0.00 balance. He got another email on 9/15/25 telling him his account was overdrawn by $280. He signed a paper stating he did not make the fraudulent charges and PayPal has done nothing to rectify this situation. Get rid of PayPal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Anastasiia T

      Date: 09/18/2025

      I had an absolutely horrible experience with PayPal.I run a handyman company and sometimes accept payments through invoices connected to PayPal. A customer paid me, and three months later ********************** suddenly took $500 back, claiming the customer disputed the transaction.I provided every proof and screenshot showing the customer paid, was happy with our work, and that this was a clear scam. PayPals response? They dont care. The customer is always right.This is absurd. We did the job, we purchased the materials, and got scammed and PayPal sided with the scammer. Ive deleted this awful service. PayPal is a horrible organization.

    • Diana T

      Date: 09/18/2025

      Paypal scammed me out of $294. A fraudulent charge of $294 to cartpanda appeared on my account. I notified ******************** and they said they investigated and the charge is legitimate. ****** cartpanda - it's a service for business owners. I do not own a business, never have. Why would I pay $294 for something I cannot possibly use?? Paypal's claim that they protect against fraud is a complete lie. Stay away from paypal

    • Yeseline C

      Date: 09/18/2025

      I put 3 appeals got denied with plenty of proof and paypal denied my dispute

    • Reilah E

      Date: 09/17/2025

      I am not happy with Paypal. Without due process, they permanently disable your account, take your money hostage for 4 months, will not explain anything if there is a violation or not. You call customer service and it is impossible. You send an email and you get the same "we've permanently limiting your account." I have not made any violations or involved in any fraudulent money movement. When does a platform decide to control your funds, little as these are, and deny you the right to withdraw your funds just because they or the system thinks it is so. I hope other money exchange platforms will overtake Paypal soon so we wont be at the mercy of Paypal.

    • Kathleen B

      Date: 09/17/2025

      PayPal is not helping me solve an issue with them. I purchased something from "Top Health" for $119.94. I discovered it was a scam (they use AI videos of **** **** and ***** ******** which are not real), and immediately ordered a cancellation. In addition, the Seller guarantees a 100% refund within 30 days. PayPal initially issued a refund for $119.94. Now they say they have decided in the Seller's favor because the item was delivered. They have missed the point of the complaint. PayPal is now demanding I pay them (PayPal) $119.94 for the chargeback they made. I am a 74 yrs old woman who feels violated by this. PayPal and I have been communicating via messages, but they won't let me talk to someone to resolve the issue. They keep asking me to pay $119.94. I am so frustrated and helpless over this.

    • Stephen S

      Date: 09/17/2025

      There was a fraudulent withdrawal on my account. I reported it immediately. Paypal keeps saying it was a legitimate transaction. The criminal would put in a small amount and then taking it back. Finally he took ****** out. He supposedly lives in ******** and I'm in ***********. I would not send anybody ****** for their birthday especially some one in ********. My bank says he probably got my checking account number and the routing number. This can sit on Paypal forever I will not give Paypal the money.

    • DANIEL S

      Date: 09/17/2025

      PayPal keeps changing date to refund my money after I showed proof of some one not doing what they promised as offered as service that they said they had there own things to worry about which proofs they didn't do what they were paid to do and that's not integrity

    • DERRICK C

      Date: 09/17/2025

      Paypal has placed a limitation in our company's business account and our funds are currently frozen. After multiple years of using Paypal without issue, they suddenly asked for verification documents for our company which we uploaded immediately. On our account it states "Were reviewing your information and will get back to you regarding the status of Ref ID: PP-L-<...> within 3 days." It's now been nearly a month since we provided these documents with multiple calls to customer support. This is unacceptable.

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