Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal Business account was hacked, and over $1,000 charged on it fraudulently. I filed disputes against these charges - some were awarded in my favor and others not. I told PayPal to cancel my card and my account, but they did not. I was locked out of my account, and charges are still accumulating. PayPal has now sent me to collections over this, and they refuse to communicate with me regarding this. I have called every business day since the end of June to try to get this stopped, but I keep getting hung up on when I call or being told there is nothing they can do. PayPal is refusing to stand behind their purchase protection and fraud prevention.
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Dear ************ ,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (3000, 7, 2022/10/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The email they sent me does not resolve this issue. Per the email, I will not receive an actual resolution from them for up to 2 months from now. I am still receiving harassing communications from the collection agency. They have left my account in the negative, and are still demanding I pay the negative balance caused by the unauthorized charges. They are also refusing to open claims on all of the charges made by that card, and are only picking and choosing which ones they wish to pursue. This issue cause my personal bank account to go in the negative, and there has been nothing done yet to rectify this.
  
  
  Business Response /* (4000, 9, 2022/11/04) */
  Dear ************ ,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (4200, 11, 2022/11/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am locked out of the account and the email connected to it, so I am unable to verify anything. I also cannot read the emails they are sending, since I am now permanently locked out of that email - probably by the same people who hacked my PayPal account. And even if I could get into my account, I am still receiving notifications that it is in the negative, plus still receiving daily phone calls from the collection agency. This is not adequate nor acceptable.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***, My Paypal account is currently closed and according to the rules of paypal I would be able to withdraw my funds after 180 days. Attaching a card to my account was unsuccessful and after trying twice, the system didn't let me log into my account and now I cannot even log in.
  I tried calling PayPal and even wrote letters to their 3 support email addresses which I will leave below, but they did not help ***********************************************************************
  I want them to send my funds to my friend's paypal account. ******************
  Thank you.

  Business Response

  Date: 11/09/2022

  Consumer Response /* (-5, 2, 2022/09/13) */
  *****************************************************************************
  
  
  Business Response /* (1000, 9, 2022/10/21) */
  Dear ***********************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Permanently limited account which may have been caused by bot!
  
  Reference ID: *****************
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 8, 2022/10/21) */
  Dear *************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a dispute with ********** that they chose to not respond to after multiple attempts and proof, I brought my complaint to PayPal for resolve. I proved that I was due a refund and that ********** failed to respond to my multiple attempts of trying to resolve the issue.
  I never complained that I did not get the service I complained that the service was not as described a was told the actual hotel wanted to give me a full refund but it had to come from ********** as that is who I booked it with. I followed all steps and complied with all wait times and finally approached PayPal. They choose to treat me much like ********** and I waited over a month for a response of "denied" as they say I got what I paid for.
  
  You tell me is this luxury? Stained unmade beds that had only a comforter and no linens? Housekeeping provides "new " linens in trash bags and the guest has to make the beds. Being locked out of your room for over 2 hours and then have hotel staff in and out of your room from 8:00pm until midnight?
  Hair and trash from previous guests? That is luxury? Heck I would have settled for clean! At least made beds and the hair removed from the showers!
  PayPal sided with hotels .com for what reason? What did ********** even tell them? I was n ver given their responses. By the way they responded to PayPal but never to me? I sense discrimination!
  I am tempted to seek legal assistance based on discrimination. All they had to do was refund my money as was told would happen by the actual hotel staff if I followed their steps.
  
  What does a person have to do to get anyone to honor their word and provide good customer service anymore? Don't they know that eventually they will be out of business as we are all tired of being treated as if we don't matter?
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 8, 2022/10/21) */
  Dear ****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal limited my account and sent me a notice saying I can't do business with them anymore. They claimed I violated the user agreement policy. What is worst is that they froze $1900 and making me wait 180 days before they will release the fund. My friends let me borrowed $1000 and $900. I sent the money back to them. Paypal canceled the transactions 5-7 business days later. My friend never received the money. The money ended up going into my paypal account on 9/13, which they restrict access on the same day. I talked to the supervisor at paypal. She won't tell me what terms I violated and said I will have to wait 180 days. Paypal basically stole my money. I've read that this happened to many others as well. All I want is for PayPal to release my money.
  I can be reach at*******************
  
  Paypal Reference ID: *****************
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 8, 2022/10/20) */
  Dear**********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to solve the limitations issues on my PayPal account and contacted PayPal Support on *******. They advised me to write a statement to PayPal. I uploaded the statement on Paypal and suddenly received an email from PayPal saying that my account has been permanently limit without warning!! They said that the funds in my PayPal in my account will be hold up to 180 days! At lease, They should let me refund the money back to my customer before permanently limit my account or release the money to me as soon as possible because i need to use the money to shipp my customers' items. The thing is i do not violate the Law at all in my business. Please me to solve this problem!
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 8, 2022/10/20) */
  Dear *********************************,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint.
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  
  ******
  PayPal Executive Escalations

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25 I order an item through ******* from a seller. The item i received wasn't the item i ordered. I contacted the seller and they said to keep the item they sent in error and they would send me what i ordered. Again they sent me the wrong item. It was the same as the first item they sent in error. I contacted the seller again who never responded back. I contacted *******, they said because their system automatically gave the seller a good rating i could not get a refund. I contact PayPal, they told me to send the item back to the seller and provide them with the tracking number, which it did. After the item was delivered, they said they couldn't give me a refund because i sent it to an address they did not tell me to but i sent it to the seller. They said they had an address for ******* but ******* states that all returns must go the the seller as they are a third party, like ****. When i spoke with PayPal rep she did not know where I should send. This is terrible practice. How do I purchase and item, don't receive it, and am unable to get a refund? Please assist me.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Dear ****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They permanently limited my account with a $900.00 balance for no reason even when I provided the needed documentation on where my money came from.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Dear **************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal unexpectedly permanently limited my account for NO reason. I looked online and it seemed many others had the same issue within that time frame. The account limitation message says "after review" when there was no review otherwise I wouldn't be suspended. They also give no reason and I can't contact support. Request a manual review of my account and to remove limitation as this is an absolute disgrace. And if they say something like "confirm identity" it's literally a feature where you don't have to. Furthermore my account has existed for awhile and they only took action now? And if that's the case, why can't you say that the reason I'm limited. The only payment I've made on my account is to 1 person that I picked because they had the same first name. I was testing to see if I could send money and I literally sent 2¢ and will be in the photos I send. Everything else I'm using money to buy things on my console or whatever. The last reason I can think of is that they suspected the 10¢ I got was suspicious but it's literally 10¢ and was from doing a app reward redeem system.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 8, 2022/10/21) */
  Dear***************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (3000, 10, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They claimed as part of the reason for the suspension, my account was inactive. I used my account all the time to make purchases (mainly for games on PlayStation or my phone) yet I guess those don't count. Furthermore, they never told me how do I fix this now or going forward. It seems they want lose a customer and I am at a utter loss of words with how they're handling it. I made a payment AUG. 20 a month before I got suspended. That is not anywhere close to being inactive. I'm so pissed.
  
  
  July and May, I sent and received money.
  
  February I spent a whole $40 via paypal.
  
  I was a good user I caused absolutely 0 issues and I still think someone banned me or the ai banned me and they are just being stubborn and won't go back on their word. If you're gonna use that I had issues before or something and was suspended (this was like 5 years ago) point out a issue you have with me and tell me how do I improve or do y'all just not believe someone can be a better person? Not to mention, I'm not the one who even owned the account they're talking about. It was my brother who used my email. Hence the different names on both the account and credit cards. Absolute disgrace.
  
  
  Business Response /* (4000, 13, 2022/11/04) */
  Dear***************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal
  
  
  Consumer Response /* (4200, 16, 2022/11/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Being stubborn on the situation when you have lied to me earlier is quite the shock. This will be my last "rebuttal" via the BBB. I am taking further action and we will be in touch again when you get my complaint via my Attorney General instead. Good day.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account: ******************* Name:*********
  
  There is $1819.48 in my paypal account because Topcashback (USA) Inc sent me money on Aug 18th. Paypal stop my service and freeze the money. ("We (paypal) noticed activity in your account that's inconsistent with our User Agreement and we no longer offer you PayPal services.")
  
  My desired resolution: Either refund the money to the sender or activate my paypal account.
  Paypal has no right to keep this money.
  
  Topcashback (USA) Inc
  August 18, 2022.Payment received
  + $1,819.48
  Paid by
  Topcashback (USA) Inc
  **************************
  Transaction ID
  *****************
  Details
  Amount
  $1,819.48
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 8, 2022/10/27) */
  Dear *********
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  Sincerely,
  PayPal