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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 29,743 total complaints in the last 3 years.
    • 9,129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* eGift Card through PayPal ***** with a face value of $58. However, every time I tried to enter the code and redeem it on *******, it has been rejected as "invalid code". PayPal ***** said it is non-refundable but does not provide me any help with how to successfully redeem it. I would like to receive a refund of my purchase money as the eGift Card does not work and cannot be redeemed as advertised.

      Business Response

      Date: 12/19/2022

      Business Response /* (1000, 8, 2022/12/05) */
      December 5, 2022
      Ref. No: ***********

      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by contacting PayPal's Office of Executive Escalations at [email protected]

      Sincerely,
      ****
      PayPal Executive Escalations

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 19th of October is when I got the mail that I can no longer do business with PayPal due to some suspicious activity. I don't know how that came into place and I have been doing honest work from my side. Mostly I used it to receive payment from family and friends other was through trading online stuff *********************** I did not commit any fraud on my end and I received three cases where two were in my favor and one was a mistaken transaction which I honestly don't understand because my services were legit. My Paypal account is being closed I have suffered a lot because I cannot earn money through my work. I have done a lot of work with this account such as transcriptions, remotasks etc. So, I really don't get why all that time they had to lock my account for no reason.

      Business Response

      Date: 11/23/2022

      Business Response /* (1000, 5, 2022/11/04) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/22/2022, I transferred $350 to my sister's PayPal account. On 10/23/2022, my sister notified me that her PayPal account had been compromised. As such, on 10/23/2022, I attempted to report the fraud to PayPal. However, the only 3 options offered by PayPal were (1) I suspect my account is being used by someone else (2) I want to report a lost or stolen card (3) I suspect the subscription or recurring payment was set up by someone else. None of the 3 limited options fit my scenario, so I chose (1) and added a note explaining. Notwithstanding, PayPal sent me an email stating my fraud report had been investigated and that they deemed it legitimate. As such, I called PayPal to explain since (1) none of three very limited options fit my scenario and (2) they obviously made a mistake by deeming the transaction legitimate. I was on the phone for over 1 hour and no one from PayPal's supposed fraud department picked up. I was unable to speak with anyone from PayPal's fraud department to have my issue resolved. PayPal is a financial institution. There is no excuse whatsoever why a consumer should not be able to reach someone within a reasonable amount of time to report suspected fraud. Additionally, PayPal's limited fraud reporting scenarios to merely 3 options is totally unacceptable. Not every situation fits into a pre-defined bucket and PayPal at minimum needs to (1) add an option "Other" for fraud reporting if they are going to limit reporting to pre-defined options or (2) have customer service agents for fraud reporting available within no more than 10 minutes of a call.

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 6, 2022/11/24) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using PayPal to receive payments for my online business as freelancer.
      On 23rd Oct. 2022 I made a withdrawal of $551 equivalent to PHP 31, 384 on my PayPal account with (Transaction ID *****************) but on the same day I got a e-mail message from my PayPal to my PayPal e-mail address************************* notifying me that I cannot longer do any business with PayPal and my account has been permanently limited. I'm really suprised and very sad that this thing happened to my account on PayPal. I really want to lift the banned on my account and continue doing business with PayPal.
      Here are my informations;
      PayPal e-mail address :******************************************************************************************************

      Business Response

      Date: 11/23/2022

      Business Response /* (1000, 5, 2022/11/04) */
      Dear ************************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It all happened when I was updating the tracking numbers of orders to customers, I refresh the page and see that my account has been disabled without any clear explanation.


      Hi, I'm really sorry to see my account disabled and my money blocked. I honestly think my website**************************** does not pose a high risk to your business because our customers can contact us through ******* at any time for any problem related to their orders. All customers were sent the product plus the tracking code was provided on paypal. On our site there are all the contact information where the customer can contact us for a problem. Tracking codes were updated continuously and delivered to customers daily to reassure them by eliminating worries. We have no problem refunding our customers and any kind of disputes to keep a good partnership with PayPal. The satisfaction of our customers is absolutely our top priority. In addition to having an extremely professional site We sell physical items and have general conditions of sale accordingto the rules of PayPal, all of which ensures a good customer experience. Our company is registered and regulated with the ** government and therefore for all these reasons we ask you to do so reconsider your decision. I am really disappointed, I have read the AUP and cannot find anything that it has violated. I am really willing to cooperate with the fantastic company PayPal and I will close the complaint once the issues are resolved. And once my money is delivered to me again. I will be happy to continue to cooperate with your magnificent company in a professional way. I have read the AUP and cannot find anything that it has violated.
      ****************************************

      Business Response

      Date: 12/07/2022

      Business Response /* (1000, 5, 2022/11/01) */
      Dear *************** ,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 7, 2022/11/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      It all happened when I was updating the tracking numbers of orders to customers, I refresh the page and see that my account has been disabled without any clear explanation. Hi, I'm really sorry to see my account disabled and my money blocked. I honestly think my website**************************** does not pose a high risk to your business because our customers can contact us through ******* at any time for any problem related to their orders. All customers were sent the product plus the tracking code was provided on paypal. On our site there are all the contact information where the customer can contact us for a problem. Tracking codes were updated continuously and delivered to customers daily to reassure them by eliminating worries. We have no problem refunding our customers and any kind of disputes to keep a good partnership with PayPal. The satisfaction of our customers is absolutely our top priority. In addition to having an extremely professional site We sell physical items and have general conditions of sale accordingto the rules of PayPal, all of which ensures a good customer experience. Our company is registered and regulated with the*** government and therefore for all these reasons we ask you to do so reconsider your decision. I am really disappointed, I have read the AUP and cannot find anything that it has violated. I am really willing to cooperate with the fantastic company PayPal and I will close the complaint once the issues are resolved. And once my money is delivered to me again. I will be happy to continue to cooperate with your magnificent company in a professional way. I have read the AUP and cannot find anything that it has violated. **************************************


      Business Response /* (4000, 9, 2022/11/16) */
      Dear ***************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (-5, 10, 2022/11/16) */
      It all happened when I was updating the tracking numbers of orders to customers, I refresh the page and see that my account has been disabled without any clear explanation. Hi, I'm really sorry to see my account disabled and my money blocked. I honestly think my website(****************************) does not pose a high risk to your business because our customers can contact us through ******* at any time for any problem related to their orders. All customers were sent the product plus the tracking code was provided on paypal. On our site there are all the contact information where the customer can contact us for a problem. Tracking codes were updated continuously and delivered to customers daily to reassure them by eliminating worries. We have no problem refunding our customers and any kind of disputes to keep a good partnership with PayPal. The satisfaction of our customers is absolutely our top priority. In addition to having an extremely professional site We sell physical items and have general conditions of sale accordingto the rules of PayPal, all of which ensures a good customer experience. Our company is registered and regulated with the*** government and therefore for all these reasons we ask you to do so reconsider your decision. I am really disappointed, I have read the AUP and cannot find anything that it has violated. I am really willing to cooperate with the fantastic company PayPal and I will close the complaint once the issues are resolved. And once my money is delivered to me again. I will be happy to continue to cooperate with your magnificent company in a professional way. I have read the AUP and cannot find anything that it has violated.***************************************


      Consumer Response /* (-5, 11, 2022/11/18) */
      It all happened when I was updating the tracking numbers of orders to customers, I refresh the page and see that my account has been disabled without any clear explanation. Hi, I'm really sorry to see my account disabled and my money blocked. I honestly think my website(****************************) does not pose a high risk to your business because our customers can contact us through ******* at any time for any problem related to their orders. All customers were sent the product plus the tracking code was provided on paypal. On our site there are all the contact information where the customer can contact us for a problem. Tracking codes were updated continuously and delivered to customers daily to reassure them by eliminating worries. We have no problem refunding our customers and any kind of disputes to keep a good partnership with PayPal. The satisfaction of our customers is absolutely our top priority. In addition to having an extremely professional site We sell physical items and have general conditions of sale accordingto the rules of PayPal, all of which ensures a good customer experience. Our company is registered and regulated with the*** government and therefore for all these reasons we ask you to do so reconsider your decision. I am really disappointed, I have read the AUP and cannot find anything that it has violated. I am really willing to cooperate with the fantastic company PayPal and I will close the complaint once the issues are resolved. And once my money is delivered to me again. I will be happy to continue to cooperate with your magnificent company in a professional way. I have read the AUP and cannot find anything that it has violated.***************************************


      Consumer Response /* (4200, 13, 2022/11/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      It all happened when I was updating the tracking numbers of orders to customers, I refresh the page and see that my account has been disabled without any clear explanation. Hi, I'm really sorry to see my account disabled and my money blocked. I honestly think my website(****************************) does not pose a high risk to your business because our customers can contact us through ******* at any time for any problem related to their orders. All customers were sent the product plus the tracking code was provided on paypal. On our site there are all the contact information where the customer can contact us for a problem. Tracking codes were updated continuously and delivered to customers daily to reassure them by eliminating worries. We have no problem refunding our customers and any kind of disputes to keep a good partnership with PayPal. The satisfaction of our customers is absolutely our top priority. In addition to having an extremely professional site We sell physical items and have general conditions of sale accordingto the rules of PayPal, all of which ensures a good customer experience. Our company is registered and regulated with the*** government and therefore for all these reasons we ask you to do so reconsider your decision. I am really disappointed, I have read the AUP and cannot find anything that it has violated. I am really willing to cooperate with the fantastic company PayPal and I will close the complaint once the issues are resolved. And once my money is delivered to me again. I will be happy to continue to cooperate with your magnificent company in a professional way. I have read the AUP and cannot find anything that it has violated.***************************************

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there, I create my Paypal account with the email ********************* and start selling the product. but now my Paypal account got permanently limited and the fund is stuck in that account. I have submitted all the required documents but still they ban my account. I receive this email " You can no longer do business with PayPal Reference ID: *****************

      I am not doing anything wrong but still, my account got banned. so I need help to recover my account.

      I request you please take a look at the details and help me to recover this account. Thank you

      Business Response

      Date: 12/14/2022

      Business Response /* (1000, 5, 2022/11/23) */
      Dear **********,

      My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint.

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,

      ************
      PayPal Executive Escalations


      Consumer Response /* (3000, 7, 2022/11/26) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Hi there
      I am not satisfied with the decision. they are not restoring my PayPal account. I haven't done anything wrong but still they are not helping me to recover my account.
      I am using this PayPal account for a long time and I have fulfilled all the orders that I receive on my website.

      I have provided the tracking number for all the transactions as you can check sir. and all the orders got delivered to the customer.
      My dispute rate is also very low. there are only 2 chargeback cases in the last year.


      This account is running perfectly for a long time. but suddenly it got permanently banned. I am a small e-commerce owner. and this is my only source of income for now.

      I request you please help me to restore my account.

      I am a genuine seller and if you need any other documents please let me know. I will provide that.

      Thank you
      Have a nice day.


      Business Response /* (4000, 9, 2022/12/08) */
      Dear **********,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 11, 2022/12/11) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My account was running perfect for almost 2 years and one day you just limited it without and chargeback issue.

      I am a small seller and this is the solo source for my income.
      if you need any kind of document or details let me know.
      But please restore this account.

      Thank you

    • Initial Complaint

      Date:10/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* charged me for a rental car. ******* charged me again for the same rental car. Paypal closed the case and refused to credit, stating insufficient requested documentation. I provided exactly what you asked for, I do not care who credits this, but fix it and do so immediately. This is very straight forward. You are receiving this because you closed the case with no explanation of anything! *********, Paypal, and ******* will all receive the same complaint filed and sufficient documentation of why.

      ********* Trip #*************** charged $310.76 to paypal
      Paypal Case #*******************
      ******* Rental Agreement # ********* - charged $262.44 to card ***************

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/11/24) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal has been limited my account without any apropiate reason. ******************

      Im not a seller , i am a normal buyer.

      I opened a dispute for item not received and after that they decided to close the case not in my favor.
      They know i never received my item and do not want be responsible.

      I wish get help from paypal to resolve my dispute and limitation.

      CASE ****************** 3,651.44
      ****************** 4,409.86
      ****************** 5064.01
      ****************** 5181.44

      ANOTHER CASE WAS UNAUTHORIZED ACTIVITY AND MY SAVING MONEY WAS STOLEN.

      CASE PP-**********
      I WANT MY REFUND FOR ALL TRANSACTION.

      I HOPE GET HELP ON PAYPAL OR RECEIVED A CALL FOR EXPLAIN ALL SITUATION.

      Business Response

      Date: 12/07/2022

      Business Response /* (1000, 6, 2022/11/05) */
      Dear**************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 8, 2022/11/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I want PayPal explain here.

      I made the claim because I do not received the items

      Why my claim was denied?
      The seller recognize that he didn't sent the item and PayPal close the case on seller favor, so that means PayPal is lie about purchase protection.


      Business Response /* (4000, 10, 2022/11/17) */
      Dear**************

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is permanently limited (banned) for apparently violating their guidelines though I haven't used my account in years. I've been a member since 2015. How can I violate guidelines if I haven't used my account in years, I've tried contacting many times and I haven't had any luck with 2-3 hour wait on calls only for it o be dropped.

      Business Response

      Date: 12/12/2022

      Business Response /* (1000, 8, 2022/11/29) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is connected to the complaint I filed earlier (Complaint ID # ********* I bought the item from that company and paid for it through PayPal.
      The other company never responded to you becathe know they don't wrong and paypal is siding with them b******* sent that fake tracking number to paypal and they accepted that as delivery. I was done wrong by both companies loosing $90 + on this deal. Paypal does not care about their own customers that has been with them for a long while. I sent them all of the files I sent you to prove that I didn't receive the item and they are saying I did just because the other company sent them a tracking number that went to *************** where I live but it didn't show my address to where the package was delivered. I am planning to pay off my $40+ bill with paypal and canceling my account with them because this problem. It is being called a lier to me and I don't take that lightly because I try to be fair to everyone I deal with.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 5, 2022/11/23) */
      Dear***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 7, 2022/11/25) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      As long as they keep that offer of $90.66 up so I can use it I am ok with this resolve. But if it disappeared when I want to use it I will file another claim

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