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Business Profile

Internet Services

NETGEAR

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see

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NETGEAR has 2 locations, listed below.

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    • NETGEAR

      350 E Plumeria Dr San Jose, CA 95134-1911

    • NETGEAR

      PO Box 540009 El Paso, TX 88554

    Customer Review Ratings

    1.04

    Average of 150 Customer Reviews

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    Review Details

    • Theresa E

      Date: 11/25/2024

      This company denied my access to the internet jeopardizes my home and livelihood because o work from home due to me not having internet. That is illegal to do a denial of secvice to the internet because you are seeking funds for security fees that you are not transparent about. If I would have known and was notified of the security features I would have not problem paying them but to stop my internet because of them. And have unsatisfactory tech support that lies and dont return phone calls is not right

      NETGEAR

      Date: 11/26/2024

      Hi ******* *******,

      Good day!

      We have personally taken the time to review your concern and we can see that you have contacted us last 11/25/2024 as you are unable to access your internet, and after some basic troubleshooting, the support technician noted that the internet started working this is documented under your case# ********. And today 11/26/2024, another case was opened ******** as you can not connect your device using LAN. Our support technician, prepare to troubleshoot and asked you to open the command prompt but you refuse to continue and call was disconnected.  

      Please note that NETGEAR products that are purchased from an authorized reseller has a complementary warranty of support for 90 days and 365 for hardware. Once this expire and you encounter issues with your device and contacted ********************** for assistance, our support technician will offer to purchase the ProSupport Premium warranty subscription after they help you troubleshoot the device when the complimentary warranty has expire. Please note that the service they are offering is support warranty not security. 

      If further technical assistance is needed please let us know so we can endorse you to our technical support experts.

      We look forward to your response.

    • Dino F

      Date: 11/04/2024

      I've purchased a Netgear series quad set for well over ******* dollars brand new in the box and went through all the warranty process when setting up and now have a broken/default Satellite under the one year warranty after 5 months! I've contacted the company now over a week ago and answered an submitted all the pictures they have asked for along with the item's serial number which will show warranty time on the unit do to the activation. The company Netgear still has no answer for me and has not tried at all to replace the faulty unit. The whole reason we buy these large units at this price is for the coverage on large properties! I have had no service in areas of my property for over a week with a warranty item I cant seem to get! I would like to recommend this company but the way an time frame for this company handling this warranty has been unacceptable especial for the prices we pay for this product. The part that makes it so inexcusable is the fact you will refurb the product an resell it bottom line so why am I the consumer left holding the bag along with my service, time , and patience being tested? Netgear I really hope you make this right an real soon! Case Number ********

      NETGEAR

      Date: 11/05/2024

      Hi **** ********, Good day! We understand that you are having an issue with your device. Upon reviewing your account, we can see that you already contacted our technical support team. Please know that they are currently working on your case and helping you to resolve the issue with your device. For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support.For FAQs and additional information about NETGEAR, please check the link below:**************************************************************************** *********************************************** you.Regards,**** *.Customer Care Advocate **********************

    • Roger Estuardo D

      Date: 11/03/2024

      I bought a netgear wifi router which is not working, and they want me to purchase support to talk to them for something they are responsible what a horrible company, people never buy anything from NETGEAR

      NETGEAR

      Date: 11/06/2024

      Hi ***** **** ******, Good day! We have personally taken the time to review your concern, and we can see that one of our support representative worked your case#********. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support. If the Support warranty entitlement of the product expired, our support team had to offer our available extended support warranty in order to be able to conduct configuration assistance on your product. For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support.Thank you for choosing NETGEAR. Sincerely, **** *.Customer Care Advocate **********************

    • Stephen E

      Date: 10/20/2024

      Bought a new Netgear product and the wrong expiration date is on my Armor subscription. One would think this is a simple date change in a databaseNO! One email and three phone calls later and Im still being told someone will call me later today. Even when one gets a customer service *** that speaks English, the results are still dismal.

      NETGEAR

      Date: 10/23/2024

      Hi ******* *****,Good day! Upon review, we can see that someone is already handling your case, our Level 2 technical support, and was also trying to contact you via ********* may refer to this case#********.If you still need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ******************************************************************* Thank you!,

      Stephen E

      Date: 10/28/2024

      Had an additional phone call (4th call) last week. Service *** could not solve problem. Allegedly elevated to tech support. No contact since. This is a simple problem to solve but Netgear ***s are either incompetent or not empowered to solve problem. Customer left hanging. Again.

    • Eli C

      Date: 10/15/2024

      terrible products I bought an extender from best buy and never worked because it was outdated the model is AC750 someone very rude contacted me on the phone and basically was calling me out he was very mad about something .this is the number that i was called from ***** inv # ******* ex3110-100n 10/14/24 11:37 am

    • Richard M.

      Date: 10/05/2024

      Well, this is interesting... I purchased a Netgear NIGHTHAWK CM2000 modem on July 18, 2024. The modem stopped working after two months which led to investigating the issue. I noticed the reset button was not working. In fact, the button didn't even click. ******** confirmed that my internet was tracking 100% with their modem during our perceived outage. Spectrum is certain our modem is experiencing issues. After checking the firmware on the modem, I verified that the firmware was up to date. The Modem was able to connect to the internet after 4 hours or cycling its connection, only to drop again the next day. I've tried to factory reset the modem by login into the Netgear Modem and the modem continues to fumble my strong internet signal. I contacted Netgear to process a refund for a defective product within 90 days. They just flat out declined my request and said we are not going to do this. They did offer an exchange that would have costed me $16 for shipping and with deadlines to return the *** that are sketchy, they come with penalties that cost extra money, $34 if I remember correctly. I'm never going to do business with Netgear again. They are a terrible company. I should have known better to check out BBB prior to switching brands. Just look below... Netgear has no shame and will not contact you.

    • thomas h

      Date: 09/26/2024

      I had an old wifi extender that i had not used for a while. I bought a new router and then attempted to re-use the extender with my new wifi. I had lost the directions on how to set it up and decided to call Netgear for their advice. After explaining what i wanted to do, they checked my extender and said it was corrupted with malware and needed to be cleansed. They then offered to do this at the price of $500 for a 3 year service. They then asked if I was a senior or a veteran and lowered the cost to $250. I said "no". Bought another Netgear wifi extender at ******* and set it up per the included directions without any difficulty. Decided to try with my old extender using the same directions and that also worked perfectly. I now have extenders operating thoughout my home without any problems. Why didn't Netgear just tell me how to set up the extender in the first place instead of trying to rob me with a protection plan i DID NOT NEED?

    • Mike F

      Date: 08/22/2024

      Would give a zero star . Come on people do better . This country is going downhill fast .

    • Aurelia J

      Date: 07/22/2024

      Horrible company when you use this company there is no support whatsoever unless you pay unreal. Ill never buy another netgear product ever.

      NETGEAR

      Date: 07/27/2024

      Hi ********************* **** day! We have personally taken the time to review your concern and we can see that one of our support representative is working on your case#********.Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support. If the Support warranty entitlement of the product expired, our support team had to offer our available extended support warranty in order to be able to conduct configuration assistance on your product.Please let us know if you need to arrange a callback with our support expert by providing your preferred callback time or updating ticket ******** online.We value your opinion and appreciate the feedback you have provided. Thank you for choosing NETGEAR.Sincerely,****************Customer Care Advocate **********************

    • Greg T

      Date: 07/02/2024

      I bought a Nighthawk Hot spot. After 11 months it has had trouble charging. For the last 2 weeks, I've jumped trough all the Netgear trouble shooting hoops, new cord, take the battery out, re start, endless emails, etc. Netgear is not willing to replace the unit and is delaying and pushing me past my one year manufacturer warranty. NOT HAPPY!!! ":(

      NETGEAR

      Date: 07/27/2024

      Hi ****************, Good day! NETGEAR provides technical support for this product. This means that we can perform troubleshooting to mitigate some issues, but if the product is deemed to be defective, a warranty shall be provided by your carrier, ***** You may contact **** technical support for Wireless so they can process a replacement for this product. Should you need any help from us, please do not hesitate to contact us. We are available 24/7.Thank you for choosing NETGEAR. *************************************** Advocate **********************

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