Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

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  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromGuy W

  Date: 11/13/2022

  1 star
  I will never buy another Netgear product. Ever. Charging me to ask a question? Not in a million years. Instead I bought a new wifi system from Amazon, who has amazing ******** service.

  NETGEAR

  Date: 11/20/2022

  Dear Mr.*******
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that NETGEAR is more than happy to assist you with any problems you *** be experiencing with your NETGEAR product. Please notify me of the issue with your NETGEAR device.
  
  Your case number XXXXXXXX.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  *************.
  ******** Care Advocate
  NETGEAR Inc.

  Guy W

  Date: 11/21/2022

  Thank you for your response. Unfortunately, it's too late. I bought a new system, tossed yours in the trash. I know that NetGear is always ready to help me......for a fee.

• Review fromTodd M

  Date: 11/12/2022

  1 star
  I purchased what I believed would be a decent router in *** of 2021. Shortly after support and warranty issued the product failed.
  
  It would intermittently push signal through for minutes to sometimes hours at a time then be offline for hours. Not thinking it was the router at first I had internet company come out clean up the lines and provide a new modem. Within a few minutes of the service tech departing it was right back to knowing it had a signal but not providing it. Attempted to call ******** service # and she hung up on me.
  
  They want me to pay 70 to 230 bucks for support for a product I feel should at least perform for a minimum of 3 years for the price you pay. Goodbye netgear you have horrid ******** service and a lousy product.

  NETGEAR

  Date: 11/16/2022

  Dear Mr. ********
  
  I hope you are well. My name is Albert of NETGEAR ******** Care Team. I understand that from your recent correspondence that you have submitted a review regarding product issues when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Mr. ******** let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty. As per NETGEAR Consumer Warranty Policy the product is also entitled for 90 days Service warranty from the date of purchase for any technical assistance.
  
  I have personally taken the time to review your account and I noticed that your NETGEAR Nighthawk AX5 5-Stream AX4200 WiFi Router(RAX43) is already expired for support warranty. We are more than happy to work with you in addressing your issue. As a courtesy we will provide you a one time grace support. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating the ticket XXXXXXXX online.
  
  The following link details product warranty information:
  
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  Albert N.
  ******** Care Advocate
  NETGEAR Inc.

  Todd M

  Date: 11/27/2022

  Dear Albert, once again my experience was not as expected. I did talk to Edgar in technical support. He agreed that I have a faulty Rev 1 of this product and should recieve a replacement. However since I couldn't talk to you until tell November and the warranty expired in *** even though I attempted to contact someone since April his level of support was unable to make that happen. He did escalate it to someone who could and it was like they didn't even read anything Edgar wrote. Buddy in ******** care just wanted to do what you did and send me back to technical support. Bottom line the product failed with in warranty. It's a known issue with the product I have and here I am yet still a very frustrated dissatisfied ********. If negative stars was and option this company would be worthy of thay in ******** care.

• Review fromJeremy E

  Date: 11/11/2022

  1 star
  My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!

  Jeremy E

  Date: 11/27/2022

  After reaching out to The BBB, Netgear reopened my case and issued a refund. Thank you, Netgear & BBB!

  NETGEAR

  Date: 11/14/2022

  Dear Mr.*******
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that we will review your case and provide feedback once I have received the results of my investigation.
  
  Your case number XXXXXXXX
  
  Please let me know if you have any further inquiries.
  
  Regards,
  
  John *********
  ******** Care Advocate
  NETGEAR Support

• Review fromAngela P

  Date: 11/11/2022

  1 star
  Terrible ******** service! First off, everyone I have spoken to there is foreign so you can't understand anything they say. Then the accused me of stealing the product I was calling about and made me prove I had actually purchased it. While proving this via email the ******** service personnel just hung up on me!!!

  Angela P

  Date: 11/15/2022

  I did not speak to a third party company. I called the number NETGEARI now have TWO case numbers with NETGEAR. The first with the rude employee that implied that I stole the product and hung up on me and now the John from above has created a new case number. I have emailed him back but have yet to hear from him. I still have a product that I can't use because they believe I have stolen it and it will not connect to my current router that is also NETGEAR brand. They say it sets up in less than five minutes and I am now at day 10 trying to set up this product. I have proven multiple times that I purchased from Amazon and yet I still can not get any resolution with this company.

  NETGEAR

  Date: 11/14/2022

  Dear Ms. Payne,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  You most likely contacted a third-party company because NETGEAR is available to assist you 24 hours a day, seven days a week.
  
  Technical experts are available 24/7, and reachable at the following numbers: 888-NETGEAR (XXX-XXX-XXXX).
  
  You can send also an email to ****************@netgear.com
  
  Your case number XXXXXXXX.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

• Review fromWerner S

  Date: 10/28/2022

  1 star
  We have a AC2200 Wifi Range Extender EX7300. It worked well for 1 1/2 years. Today Spectrum exchanged our Wifi router and therefore we got a new name for the Wifi. I tried to adjust the extender to this new situation. When searching on the Netgear page I tried several methods, but it did not work.
  There was a sticker on the page, get help from an agent. While I still tried, different names showed up there with new suggestions. So I started to chat via this tool. After a few questions and answers, I got the answer, that the problem would be so complicated that a technician should call back, if I leave my phone number. I did that and got an immediate call.
  After a few tries the technician asked for remote access to my computer. I even did that. He started some analysis on the command level. There showed up several black and white rows of numbers and text. He talked me through that deeper and deeper and then told me, that there is is a problem with my network and somebody else had to check it. I agreed, too.
  But after a while the technician told me, that would cost $ 199 for just that call and for a longer time $ 399. I disagreed and he stopped talking to me hardly saying goodbye.
  I then tried to solve the problem myself. Found a different Netgear page, set the extender back to factory setting and started a new way of setup, I found from Netgear on the internet. It took 10 minutes and everything was settled.
  ******** Service is just a way to press money out of the customers for Netgear.

  NETGEAR

  Date: 11/02/2022

  Dear Mr. Schneider,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  We sincerely apologize for the inconvenience you have experienced with NETGEAR, please let us know if you require technical assistance in the future. we are more than happy to assist you.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

  NETGEAR

  Date: 11/03/2022

  Dear Mr. **********
  
  We sincerely regret that your NETGEAR experience did not go as planned.
  
  Again, we are always available to help.
  
  Thank you for your feedback and have a great day!
  
  Sincerely,
  
  **************
  ******** Care Advocate
  NETGEAR Inc.

  Werner S

  Date: 11/03/2022

  Hello John, thanks for the reply. At least there is an apology, but I will avoid calling your ******** Service in the future. For me it seems you are in trying to make more money with service, than with your sales. If it is cheaper to buy a new Wifi extender than to call your service, for me something is wrong. In addition, as I found out later just setting back the extender to factory settings and start it from scratch (what was a solution one of your somewhere hidden internet pages) could have been proposed also from your ******** Service on the phone. As stated earlier everything points to your company trying to make money and not to solve problems.
  Regards, Werner Schneider

• Review fromGena R

  Date: 10/20/2022

  1 star
  NetGear - Nighthawk AC **** WI-FI Cable Modem Router
  10/14/22, My wi-fi had no connection. I tried everything to connect to the internet. It wouldn't let me change my password *** I called netgeard several times. They said, I have to purchase another contract in order for them to run a check on my equipment. I couldn't afford it. They also said, nothing was wrong with my equipment. How did they know if a check wasn't ran? I called *** cable and they came out and found there is a problem with the the netgear equipment. I called netgear back while the technician was here and told them about the discovery with my modem. I have 40 days left on my warranty and want a replacement. No one has contacted me back about this matter. Please help resolve this issue!
  
  Desired outcome: I want a new replacement.

  NETGEAR

  Date: 10/24/2022

  Dear Mr./Ms. **********
  
  I hope you are well. My name is Albert of NETGEAR ******** Care Team. I understand that from your recent correspondence that you have submitted a review regarding your NETGEAR Nighthawk AC1900 WiFi Cable Modem Router(C7000v2) and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  First of all, please allow us to extend our sincere and deepest apologies if you're experiencing this such kind of issue with the NETGEAR router that you have in possession. I have personally taken the time to review your account and I noticed that your NETGEAR Nighthawk AC1900 WiFi Cable Modem Router(C7000v2) support warranty is already expired. We are more than happy to work with you in addressing your issue. As a courtesy we will provide you a one time grace support. I already ask one of our technical support team to help you.
  
  The following link details product warranty information:
  
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  Albert N.
  ******** Care Advocate
  NETGEAR Inc.

• Review fromMeng S

  Date: 10/20/2022

  1 star
  This is a scam company. The tech team was just kicking ***** and playing tricks and probably waiting for their warranty going expired. They have no intention to solve the issue of their poor product. In my case, they didn't solve the problem for 3+ months and they kept changing tech representatives just to ask for your numbers. ********************** and time. It is a shame to give them a star.

  NETGEAR

  Date: 10/21/2022

  Dear Mr./Ms. Sun,
  
  I hope you are well. My name is Albert of NETGEAR ******** Care Team. I understand that from your recent correspondence that you have submitted a complaint regarding your NETGEAR product and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally reviewed your issue and can see that your open support case#XXXXXXXX has been updated. They tried to call you, but you requested a later call.. Please allow me to set up a call with our support team in order to better assist you.
  
  Please provide the following information for us to contact you:
  
  * Preferred Contact number
  * Date
  * Best time frame (please include Time Zone)
  
  Please update your case online at: http://my.netgear.com/myNETGEAR/support.aspx and provide the requested details above.
  
  We look forward to speaking with you.
  
  Regards,
  
  Albert N.
  ******** Care Advocate
  NETGEAR, Inc.

• Review fromRich F

  Date: 10/18/2022

  1 star
  would have given zero stars but was forced to give one!!!! heard great things about Netgear/nighthawk so gave it two tries and two years of waisted time, money and effort!! You are better off using rabbit ears and asking a grizzly bear for trouble shooting!! They are constantly trying to rip you off and cripple your service as soon as warranties and contracts are up!! go rub two stones together!!

  NETGEAR

  Date: 10/19/2022

  Dear Mr. Fowler,
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I couldn't find your account in our system so I can investigate it further.
  
  Please provide the correct email address associated with your NETGEAR account, and we will do our best to resolve your issue.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  I look forward to your response.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support

• Review fromMari S

  Date: 10/10/2022

  1 star
  Netgear has a hidden $110 activation fee. Fraud. It should read on packaging there is a hidden fee. Returned item to BEST Buy after QR code was invalid. ******** support *****.

  NETGEAR

  Date: 10/13/2022

  Dear Ms. **********
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please be advised that if there is an unauthorized transaction in your account, NETGEAR will gladly arrange a refund. However, I noticed that there are no assets or contracts in your account.
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  
  John *********
  ******** Care Advocate
  NETGEAR Support

• Review fromCaci G

  Date: 10/10/2022

  1 star
  I just got the netgear mobile hot spot a few months ago. Now the warranty I was told by ATT, firstnet, and netgear was 90 days for tech support but 1 year for the hardware since I am paying for it monthly. But now that I am out the 90 days netgear is saying all of a sudden my product is a refurbished model which is not what I order and it hardware replacement for that is only in the 90 days period not a year. Att and firstnet says I have to replace the product it is completely not working (just turning off few minutes after being on) album netgear won't replace it. So they sent me a refurbished equipment when I am still paying for a brand new Hotspot and will not fix it.

  NETGEAR

  Date: 10/13/2022

  Dear Ms.*******
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  We will gladly process a replacement for your faulty unit. We will require the following documents to verify the warranty entitlement of the identified serial numbers.
  
  (1) copy of your proof of purchase
  (2) photo of your serial number
  
  Our policy is to offer product warranties and to perform services only on products purchased from an authorized NETGEAR reseller and only accompanied by a receipt or proof of purchase. If you purchase a NETGEAR product from an unauthorized reseller or if the original factory serial number has been removed, defaced or altered, this NETGEAR warranty will not be valid.
  
  Please attach proof of purchase and a picture of the device to case number XXXXXXXX.
  
  Thank you.
  
  Regards,
  
  John Philip S.
  ******** Care Advocate
  NETGEAR Support