Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromRyan S

  Date: 01/28/2023

  5 stars
  ************************* helped me and got to the bottom of my issue. Thank you for hiring patient and dedicated staff.

  NETGEAR

  Date: 04/26/2023

  Dear Mr. ******************** hope you are well. My name is ****** of NETGEAR ************* Team. We would like to thank you for your feedback. 
  
  We will make every effort to ensure that your case with us is handled efficiently.
  
  For your future reference; if you have any technical issues or concerns about your NETGEAR devices. Please contact Support via this link:
  
  *********************************************************** or dial ************** Press 1 for Technical support.
  
  Thank you for choosing NETGEAR and have a great day!
  
  Sincerely,
  
  ****************
  ************* Advocate
  **********************

• Review fromAnton G

  Date: 01/27/2023

  1 star
  Purchased an Orbi Mesh setup from NetGear. Was supposed to include a year of NetGear Armor and Bitdefender. My subscription stopped working after a few weeks even though my account says it's valid until almost the end of 2023 and all I get from support is "we will get back to you...". Stay away from NetGear. They don't care one bit about their customers and clearly their support has next to no training. 3 tickets and nothing accomplished. How hard is it to activate a product??

• Review fromJim W

  Date: 01/21/2023

  1 star
  I recently had problems with my netgear router and had the misfortune of calling their ******** service. They are a complete scam of an organization. Netgear hardware has a good reputation but they should scrap their ******** service model. First I was told they wouldn't talk to me without a credit card on file. Then the guy claimed the problem was my computer because it had too much malware. I went through steps with him to fix the problem which he claimed took care of it. 2 days later same thing so I decide to buy a new router. Spectrum tells me netgear suggests netgear again and that iscwhat I do. Hook it up and it immediately says call ******** service. Oh no!! They again yell me it is my computer and a 1 time fix will be 109 dollars. Keep in mind already bought a 135 dollar router. I yell the ******** service rep no and he says "thank you for wasting my time today"! I am livid bc they have already signed me up for a service contract at 229 dollars every 2 years! On top of 3 charges for no apparent reason of $1.10. This has now been 3 days of worry. I return the router and buy a tp link router. Hook it up and ot works within 5 minutes. What netgear does is take advantage of non tech geeks with scare tactics then start gouging you for everything they can. Will never own another netgear product.

• Review fromDavid M

  Date: 01/19/2023

  1 star
  I purchased a Netgear AC1750 router in March of 2020. I started having issues with it about a year after purchase. Recently I noticed that the 5G wasn't working. I knew it was out of warranty but decided to call tech support anyway. I told her I tried all the fixes on the forums which included changing channels, loading previous firmware and a host of other things that never worked. She was able to remote into my router and said it had a life of 96% but the reason it wasn't working was because I didn't purchase the subscription for Netgear Armor. She almost implied if I renewed it they could fix it. From looking at the other reviews I have no doubt they intentionally turned off my 5G. I have a new Asus router coming that uses Aiprotection which is free for life. I will never purchase another Netgear Product again!!

• Review fromLarry B

  Date: 01/12/2023

  1 star
  received an ORBI mesh system for christmas. Used for about a week and the router died. Tech support was somewhat helpful as they gave me a case no., but ******** support has not reached out at all. They keep sending emais stating they are sending an RMA, but it never shows. Been twoo weeks now. Not the type of support I expect from Netgear!!!

  NETGEAR

  Date: 01/26/2023

  Dear Mr.********
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  Please provide the support case number as I tried to check your account using your email address. However, I am unable to locate the case number or the RMA number.
  
  I look forward to your reply.
  
  Please visit my.netgear.com account, under the support tab then click on cases.
  
  Thank you.
  
  Regards,
  
  John P***** S.
  ******** Care Advocate
  NETGEAR Support

• Review fromChris G

  Date: 12/16/2022

  1 star
  It was like buying Malware. My Netgear Router went out after one year. Bought another Netgear Router and it didn't work. Was told I would have to purchase a Service Plan to Rectify the Situation. Not True.Installed a different Brand and it solved my Problem..

  NETGEAR

  Date: 01/11/2023

  Dear Mr.*************
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you.
  
  We respect your decision not to purchase our support contract, and NETGEAR will be pleased to assist you in the future if you have problems with your equipment.
  
  However, we have self-help documents and useful product articles available on our knowledgebase http://support.netgear.com that you *** use as a reference.
  
  For more information on the Consumer Warranty, please click on the following link:
  http://kb.netgear.com/app/answers/detail/a_id/5260
  
  Regards,
  
  John ********.
  ******** Care Advocate
  NETGEAR Support

• Review fromArturo A

  Date: 12/02/2022

  1 star
  I bought a c7000 router mode combo. From when I first purchased, it never worked to the specifications on the product. As I upgraded my speed through my provider I was hoping I could get better speed but it didn't. I contacted ******** support only to be lied to and they told me their assumptions that made no sense at all. Inavently it was back to " we need to sell you a tech plan" tactic. As proceeded with netgear I could no longer trust that they have my problem resolved. I will never buy another netgear product. Thank you.

  NETGEAR

  Date: 12/07/2022

  Dear Mr. ********
  
  My name is John. I am a ******** Care Advocate of NETGEAR, Inc. I would first like to thank you for your feedback. We sincerely apologize for any inconvenience this has caused you. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to review your account and I noticed that your Nighthawk AC1900 WiFi Cable Modem Router(C7000v2) is already expired for any warranty.
  
  For more warranty information, please click the link below:
  
  https://www.netgear.com/about/warranty/
  
  https://kb.netgear.com/1113/Warranty-Return-Policy
  
  Please visit my.netgear.com account, under the support tab then click on cases for any further inquiries.
  
  Regards,
  ***************
  ******** Care Advocate
  NETGEAR Support

  Arturo A

  Date: 12/08/2022

  If you'd seen all the interactions between me and your ******** service you'd see that the modem router never worked properly since I first purchased it. The only reason it's out of warranty is because I never felt comfortable for my provider to come in my house and check the wiring til October of this year. The modem router never gave me speeds close to what my providers plan was. Therefore this product never worked when it was still in warranty and all you guys want to do is sell me a tech plan that cost more then the product. And that's just to talk to tech. Ridiculous.

• Review fromKurt C

  Date: 12/01/2022

  1 star
  I bought two Netgear Nighthawk routers. The first was to replace my xfinity leased router, and the second was to replace the 54 week old "dead" Nighthawk. I also purchase a 2 year ProSupport package from Netgear. When my first nighthawk died I spent 5 to 6 hours on the phone for support to have them tell me it was "dead". I asked about the extension from 1 year to 2 years on hardware failure that was part of the 2 year ProSupport, only to be told after I tried to use the second year replacement on hardware failure. I was told there are 2 ProSupport 2 year plans and somehow, my plan DID NOT include the extended hardware protection but it is still active until June 2024.
  On the replacement Nighthawk I purchased from Best Buy I spent 5+ hours trying to setup a new Nighthawk. The Netgear support said it would work and hung up. I then called back to get a refund on my remaining support and was told multiple times by a low level person that a refund was impossible. Even though I no longer have any Netgear equipment and their support is incredibly sub-par if there is a true problem. Plus the support staff are incredibly difficult to understand even with the same script and always talking to a person named *******
  
  I would like to have a formal complaint filed, a full support refund, and REDUCTION in Netgear rating to made a D+. They are a terrible company to deal with and in my case their product is junk.
  
  nighthawk 60RXXXXXA03A3
  
  ****

  NETGEAR

  Date: 12/07/2022

  Dear Mr. *******,
  
  I hope you are well. My name is Albert of NETGEAR Customer Care Team. I understand that from your recent correspondence that you have submitted a review regarding NETGEAR products and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I've taken the time to look over your concern, and I can see that you've bought a GearHead USA - Networking Support for Home Products, 6 Months and 24 Months. Please be aware that just your support warranty is being extended by this contract, not your hardware warranty. On June 22, 2022, the duplicate 24-month contract was refunded to your account in the sum of $229.99, and on June 28, 2022, your 6-month contract was renewed. Due to the fact that your account still has 24 months remaining on it, we have already refunded you $89.99 for the renewal fee.
  
  Here is a link to a copy of the guidelines that were e-mailed to you when you purchased the contract: 
  http://gearhead.netgear.com/pdf/Terms-and-Conditions-GH-Home-2014.pdf
  
  Please note that your GearHead Contract covers any support issue you may have with the devices listed in the following link: 
  http://gearhead.netgear.com/products_supported.html
  
  So if you have any future issues you may still call support for troubleshooting assistance.
  
  Sincerely,
  
  *********
  Customer Care Advocate
  NETGEAR, Inc.

• Review fromJerald I

  Date: 11/23/2022

  1 star
  bought a netgear router for roughly 160ish says its good with spectrum always trusted and used there products! toss we the box hooked it up and now spectrum can't get it connected I wanted my money even though it says it's good with spectrum! big let down ans it ***** cause I've always liked you guys and pushed others to switch!

  NETGEAR

  Date: 11/30/2022

  Dear Mr. Ivan,
  
  I hope you are well. My name is Albert of NETGEAR ******** Care Team. I understand that from your recent correspondence that you have submitted a reviews regarding your NETGEAR product. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  I have personally taken the time to review your account and I can see that you have NETGEAR Nighthawk AX4 AX3000 WiFi Router(RAX35v2) and Ultra-High Speed Cable Modem(CM1000v2) purchased and registered 3/8/2022. Please be advised that NETGEAR Consumer Warranty Policy if the product is within 1 year from the date of purchase, we can process a replacement for the device if its found faulty.
  
  For more information on the Warranty Return Policy, please click on the following link: https://kb.netgear.com/1113/Warranty-Return-Policy
  
  Please let me know if you want me to arrange a callback with them by providing your preferred callback time or updating the support ticket XXXXXXXX online.
  
  We appreciate your time and patience.
  
  Regards,
  
  Albert N.
  ******** Care Advocate
  NETGEAR Inc.

• Review fromSandy M

  Date: 11/22/2022

  1 star
  I will never buy a Netgear product again. I have a Nighthawk and have had problems from day one with it not showing up on my computer under "available networks." I called them when I was installing it and they did some changes to the product and it worked until the local cable company disconnected the internet while working on the lines. Then, same problem. This has happened at least 3 times now (in approximately 1 1/2 to 2 years). I had to call Netgear each time and they had to do something on their end to make it work again. So, the internet was out in the area again a few days ago. This morning, I tried to get online to fill out some medical papers and, again, the router was not showing up on my computer to sign onto. I was on the phone most of the morning with Netgear and they refused to help me without $89.99 for 6 month service plan. I explained this is a problem with their router and it happens every time the service is interrupted. I told them all our phones pick up the router and I can take my computer anywhere else and it will connect to anyone's Wi-Fi. So, it is not a problem with my computer or our Wi-Fi. It is their router. I spoke to a supervisor and still no resolution. I called 2 or 3 times. I asked for a corporate number and they wouldn't give it to me. I told them I was going to purchase a router from a different company and they told me to go ahead and do that. I spoke to my future son-in-law, who has an IT degree and works on computers all day. He said Netgear is notorious for having a lot of problems and not being user friendly. He recommended names of 3 other better routers, one of which I will be purchasing. I will also be spreading the word about poor Netgear products and customer service. I spent over $150 on their product and have spent several hours of my valuable time on the phone with them to fix the issue with their product.

  NETGEAR

  Date: 12/01/2022

  Dear Mr./Ms.*********
  
  I hope you are well. My name is Albert of NETGEAR Customer Care Team. I understand that from your recent correspondence that you have submitted a review regarding your NETGEAR product and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. I will make every effort to ensure that your case with us is handled efficiently.
  
  Mr./Ms. Markham, let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. NETGEAR Inc. is able to replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the One Year Hardware warranty. As per NETGEAR Consumer Warranty Policy the product is also entitled for 90 days Service warranty from the date of purchase for any technical assistance.
  
  I have personally taken the time to review your account and I noticed that your NETGEAR Nighthawk AX4 AX3000 WiFi Router(RAX40v2) is already expired for support and hardware warranty. We are more than happy to work with you in addressing your issue. As a courtesy we will provide you a one time grace support. Please let me know if you want me to arrange a callback with our support expert by providing your preferred callback time or updating the ticket 46745328 online.
  
  The following link details product warranty information:
  
  http://kb.netgear.com/app/answers/detail/a_id/5260/kw/warranty%20on%20DGN2000/r_id/166
  
  We appreciate your time and patience.
  
  Thank you for contacting NETGEAR.
  
  Regards,
  
  *********
  Customer Care Advocate
  NETGEAR Inc.

  Sandy M

  Date: 12/01/2022

  The "one time grace support" would only work until the cable company works on the lines or the electricity goes out again. This could be tomorrow, next week, or next year. Then...same problem. I don't have time to waste on the phone with your tech support. This is a flaw in your product that will be ongoing as long as I have it. So, no thank you.