Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

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  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromDavid A

  Date: 07/11/2025

  1 star
  July 2025 Netgear Orbi 771 review I am writing to express my severe dissatisfaction with Netgears company, product and the technical customer support I received. After purchasing a Netgear Orbi 771 for $700 on Black Friday 2024, I was shocked at how quickly the device became unreliable, requiring frequent reboots to function properly. This alone was disappointing for such an expensive product from ************************* first, I made every effort to work with Netgear's technical customer support team, following their recommendations and troubleshooting steps over many months in hopes of resolving the persistent issues. Despite my patience and cooperation, there was no real progress or lasting solution provided. Only after countless attempts and prolonged frustration did I begin requesting a return or replacement for the faulty product. The response I received was: It is not in the company policy.Ultimately, I had to rely on ****** to resolve this issue and return the Orbi 771. I have since replaced it with a TP-Link WiFi 7, which has proven to be a very solid system, at about half the price.Sincerely, If you are considering purchasing a Netgear product, I strongly advise you to look elsewhere. Based on my experience with both the Orbi 771 and Netgears disappointing customer support, I cannot recommend this company or their products. Save yourself the frustration and choose something else.

  NETGEAR

  Date: 07/12/2025

  Hi ***** ****,I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I would first like to thank you for your feedback. NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the one-year hardware warranty. As per the NETGEAR Consumer Warranty Policy, the product is also entitled to a 90-day Service warranty from the date of purchase for any technical assistance.We apologize for the inconvenience that you have experienced, when you previously reached out to our support and customer care expert.

• Review fromMichael C

  Date: 07/04/2025

  1 star
  I have spent approximately $300 on a wireless netgear router and mesh extenders. I was pressured by the slimy Netgear support people into buying a ****** pro support plan. After a year, when I called to get some help, I was told I needed some new ****** firewall protection in order to get my voip phone working. I was hung up on twice by the rudest people I've ever dealt with. They remind me of copier salesman in the day, other than they are slimier, not a bit charming and border on being criminal scam artists. I was so ticked off that I figured out how to fix the problem myself- the problem they told me could only be addressed by spending $****** for three years of firewall protection. Netgear should be ashamed of these d-bags that represent them

• Review fromMaureen D

  Date: 06/19/2025

  1 star
  I reached out to Netgear because all the lights went out on my modem (which was purchased in April of this year) and they tried to ******* money out of me just to get it up and running..this company is a fraud..theyre customer service is terrible and so are their products..I will never buy from them again or recommend anyone else to give them businessI should still be under a 90 day warranty and should be able to get common things done without them asking for money every single time..they are a joke!

  NETGEAR

  Date: 06/21/2025

  Dear ******* ******,
  
  I hope this email finds you well and would first like to thank you for your feedback. 
  
  NETGEAR Inc. offers a one-year hardware warranty and is also entitled to a 90-day service warranty from the date of purchase for any technical assistance. 
  
  Please know that NETGEAR is aware of a growing number of phone and online scams, and we are aware of those third-party support groups from the background. NETGEAR will never call you and ask you to install an application on your device or ask you to make a financial payment on the spot in return for support. We highly suggest to please hang up the phone and call 1-888-NETGEAR.
  
  We apologize for the inconvenience that you have experienced.
  
  

• Review fromERIN N

  Date: 05/20/2025

  1 star
  I have always liked Netgear products so it was easy to select the Orbi router 7 with three satellites mesh system as an option for my home office. I have Gateway fiber 1 *********** that is compatible with Orbi and have had nothing but issues with connectivity since purchasing the product three months ago. The router would constantly lose coverage and disconnect me from Teams and ********** all the time forcing me to power cycle the device at least five times a week. After trouble shooting multiple times with Netgear Tier 2 support they agreed to RMA the router and send me a new one as it is defective. I could not send back the router and then wait to receive a new one as I am home office and cant afford to be without internet for 7-10 business days. I told the service team that since I have a defective device and cannot be without internet that I would like to return everything for a full refund as I still have the boxes and have been given the run around ever since. We bought another router and mesh system and as soon as I plugged it in everything is working great. Netgear, my case number is ******** if you look it up you can see two orders there. Please send me return labels and I will send the system back and you can credit my payment, Thank You.

  NETGEAR

  Date: 05/21/2025

  Hi **** ******,Good day!We are sorry to hear about your experience with your NETGEAR device. We understand you are having an issue with your device. I have personally taken the time to review your concern, and I can see that you contacted our technical support team on 5/14/2025 (case#********). Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support. ******************************************************. If you are not completely satisfied with your NETGEAR purchase or gift for any reason, please review our return and exchange policies at ************************************************ ************************** purchases of new products, services and, memberships can be returned within 30 days.For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. We appreciate your patience. Kind regards, ***** *.Customer Care Advocate **********************

• Review fromJermaine B

  Date: 05/09/2025

  1 star
  Bought this router and paid for service and its been horrible. Constantly going in and out and after 3 months they stop allowing technical support. You have to pay for technical support from that point on. Total rip off

  NETGEAR

  Date: 05/14/2025

  Hi ******** ****, Good day! We are sorry to hear about your experience with your NETGEAR device. We understand you are having an issue with your device. I have personally taken the time to review your concern, and I can see that you contacted our technical support team on 5/9/2025 (Case#********). Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support.******************************************************** validate the hardware warranty of your device kindly provide a copy of your proof of purchase and a photo of your device with the serial number. For further technical assistance, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support.We appreciate your patience.Kind regards,**** *.Customer Care Advocate **********************

• Review fromJ. S.

  Date: 05/07/2025

  2 stars
  Poor customer service.I bought an ****** WiFi Range Extender (EX6110) from ******* and encountered some setup troubles. I contacted online support, and they scheduled a technician call. The technician attempted to install an update for my new extender, but it failed. He informed me that my computer was infested with **** sites, which was causing the update failure. I was given a couple of expensive technical service options, which I declined. The call ended abruptly, without resolving my issue. PS: I returned the device to ******* with no problem.

  NETGEAR

  Date: 05/28/2025

  Hi ****** ****, Good day!We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered working with our technical support team. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ****************************************************** If you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ****************************************** Thank you!Kind regards, Jinky G Customer Care Advocate **********************

  J. S.

  Date: 06/02/2025

  Netgear did not address the failed technical support assistance or the scam attempt by their technician. I returned the item to ******* because it constantly dropped the WiFi connection..

• Review fromALI E

  Date: 04/01/2025

  1 star
  JUST HAD 130 MIN CALL WITH SOME PEOPLE I BELIEVE IN INDEA- JUST WASTE OF MY TIME. AND THEY ARE VERY RUDE, WAS TOLD I CAN HUNGUP AND FIND ANOTHER SERVICE IF IM NOT LISTENING.

  NETGEAR

  Date: 04/03/2025

  Hi *** *******, Good day! We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered working with our technical support team. Please be advised that we will endorse your concern to our level 2 technical support for further assistance. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ****************************************** Thank you. Regards, **** *. Customer Care Advocate **********************

• Review fromBn M

  Date: 03/13/2025

  1 star
  DO NOT BUY NETGEAR PRODUCTS!!! An absolutely terrible company that will attempt to scam you. No customer support whatsoever they just hangup before you even talk to anyone. If you want support after the warranty is up through the website they want to charge you $100 just to get an answer to a simple question. I will actively encourage people to never buy netgear.

  NETGEAR

  Date: 03/13/2025

  Hi Bn *****,
  
  Good day!
  
  My name is Jinky from NETGEAR ************* Team and I am reaching out to you regarding your complaint about your recent experience.
  
  We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered.
  
  Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. 
  
  ****************************************************** If you need assistance with your device, kindly contact our NETGEAR support at 
  
  ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about 
  
  NETGEAR, please check the link below: **************************************************************************** ***********************************************;
  
  Thank you!

• Review fromBrett M

  Date: 03/07/2025

  1 star
  This company has continued to close tickets, not respond to emails, text messages, etc. I had to purchase several products because they didn't have the right MAC Address and I had to travel hours away to get replacements. I've worked with MY ISP for hours trying to get their products to work. I've tried to contact the company and nobody knows anything and when I gave **** *.'s name, nobody would transfer me or allow me to talk to her until I mass emailed their company. I have been emailing and no resolutions that fit my frustration have been resolved. They even sent me a refurbished router to fix all of these issues, and once I received it, it was missing parts. How Embarrassing.. I've spent 3+ hours traveling, over 10+ hours emailing, and probably 2+ hours with ISP Support. How can a company fail this bad, for so long.

• Review fromMadeline W

  Date: 02/12/2025

  1 star
  I would honestly this company 0 stars if I could. Their customer service is AWFUL, better hope you don't have any problems with your device after 90 days or they're going to charge you $99 dollars for customer service for ONE YEAR. I will honestly never use their devices again. I have never come across a company that will charge the customer to fix their broken device when it isn't a hardware issue. It isn't my fault the stupid thing broke, so what should I have to pay to fix it???

  NETGEAR

  Date: 03/13/2025

  Hi ******** ******,Good day! We understand that you are having an issue with your device, and we apologize for the inconvenience you have encountered. Please be advised that New NETGEAR products come with a one-year warranty and 90 days of complimentary technical support; beyond that, you have to purchase a support contract so that our technical support will help you to isolate the issue of your device. ****************************************************** If you need assistance with your device, kindly contact our NETGEAR support at ******************************************************* or call ************** and press 1 for technical support. For FAQs and additional information about NETGEAR, please check the link below: **************************************************************************** ****************************************** Thank you!