Reviews

This profile includes reviews for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

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  NETGEAR

  PO Box 540009 El Paso, TX 88554

Review Details

• Review fromVera P

  Date: 06/19/2024

  1 star
  Dear [Netgear/] Customer Support,My name is *****************************, and I am writing to request assistance in resolving an issue. On June 14, 2024, my home internet stopped working. I contacted Xfinity, and after a 30-minute conversation, they informed me that the problem was with my Netgear router and provided me with their phone number. After an hour-long conversation with Netgear customer service, I was told that the warranty on my router had expired and I needed to purchase a new one for $99 for a year or around $160 for two years. I asked if I could think it over, and they said yes, but they couldnt resolve my router issue until I signed the contract and paid for it. As soon as I signed the contract and paid (contract ********), my WiFi was restored within a minute. Realizing the situation, I understood that I had been deceived: what does warranty extension have to do with the routers functionality? I called customer service again to cancel the contract. They told me that there would be no problem, all the money would be refunded, and the WiFi would continue to work. However, I was only refunded $50 instead of $99. Thus, I was deceived into buying a warranty by disabling my WiFi and then refunded only half the amount. I ended up without a warranty and out $49.I request a full refund of the remaining $49 and a thorough investigation into this matter to prevent such situations in the future.Thank you for your attention to this matter.Sincerely,****

• Review fromKim S

  Date: 05/23/2024

  1 star
  Do not buy from this company. Bought the nighthawk only had it 6 months. Wanted $169 to fix the problem. While it still under warranty. It even said after they fix it its. Good for two year then a renewal happens. So I would have to pay again. This happened with our arlos before had to buy this. Will never buy from this company again. As I found other complaints similar to ours. I feel like they are sending out signals to the router to make them run bad so they get paid to fix it. So disappointed. Now Im out over $200 something bc Im going to buy from another company. Im not paying them to fix something still under warranty.

• Review fromJonathan S

  Date: 05/21/2024

  1 star
  DON'T BUY DIRECTLY FROM THEM!! I bought a $500 Nighthawk router in hopes that I would finally have stable internet at home. Unfortunately, this was not the case. I immediately started having issues with it losing power or stopping all wi-fi signals. I started reaching out to their support team in hopes that they would be able to assist me in replacing the device, but they are near impossible to get ahold of, refuse to communicate through email, and usually ask you to repeat details you have already shared. Now, they refuse to allow me to return the defective device, I am not able to get a new one even though I purchased a protection plan, and I am done waiting on hold for their terrible tech support team. They make sure their support is terrible enough to keep you communicating long enough to surpass your return window. Don't be like me, look up how to make a return online. As it turns out, I dind't need their support team, and they just wasted my time week after week after week.

• Review fromJohn R

  Date: 05/09/2024

  1 star
  Hardware purchased was defective. Tech support was very poor. Spent hours on the phone with poorly trained staff who had no idea how the hardware worked. Wasted a lot of time. Ultimately the hardware was replaced but shipped short. Nothing good about Netgear. Dont waste your money, many other alternatives.

• Review fromBremt B

  Date: 05/04/2024

  1 star
  They wont service products after 90 days, even when the problem is clearly a product defect. They then use the product defect to try to sell you a service contract. Do NOT by Netgear.

• Review fromBrittney M

  Date: 04/16/2024

  1 star
  I purchased a $200 router modem combo. After 1 year it stopped working. I called NETGEAR to get help and they asked me for $14 to get technical support to fix the modem router after it broke. I asked for assistance and told them I wasnt going to pay. I was hung up on by employee ***** (employee ID ******** they were extremely rude and unhelpful. Whats the point of paying over $200 for a system that doesnt work after 1 year. And to be charged to get assistance to fix it after I already purchased the product!!! Thats crazy!!

• Review fromErnest Y

  Date: 03/31/2024

  1 star
  Stopped using the router and the company made it impossible to end the annual defender armor service subscription. Clearly this is their primary income stream.

• Review fromEd I

  Date: 02/06/2024

  1 star
  I was put on hold for 15 minutes to try to troubleshoot my Netgear router not working. After the guy had me on the phone for a long time, he told me that I had to pay money. If he was to try to help me. I'm not even sure he would be able to help me. This is the worst customer service I've ever experienced from any ***************** Unbelievable!

• Review fromChinomnso A

  Date: 01/30/2024

  1 star
  Zero stars!These people are thieves! Bought an AP from them in October, it was one issue after another, and then I got on the phone with their agent, and as soon as he got hold of the device IP, he bricked it! Device just went dead, and that was after almost 30 mins of him trying to gaslight me. Between, I am a software engineer, and have my first undergrad in Electrical Electronics and Computer Engineering, so I have an idea what they are doing. This should be illegal!

• Review fromJeffrey B

  Date: 01/27/2024

  1 star
  Stopped using the router and the company made it impossible to end the annual defender armor service subscription. Dont use any service from this company!