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Computer Services
McAfee, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.02/5 stars
Average of 133 Customer Reviews
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Review fromLawrence B
Date: 03/15/2024
1 starI cancelled my subscription years ago. Every year this company tries to sneak in a charge on my credit card and I have to challenge it. I have called them, cajoled them and have had no luck. I am tired of their games.McAfee, LLC
Date: 03/20/2024
Dear ********,This is *************************, with McAfee's Executive Customer Assistance Team.Thank you for your review of McAfee. I will be reaching out to you directly to assist with your McAfee account concern, and hope to bring this issue to a close. Please be sure to look for my future communication.Regards,************************* Executive Customer Assistance Team **********************Review fromGeorge F
Date: 03/14/2024
1 starThese last two years of subscribing to McAfee's LiveSafe product, they've started bombarding me with constant fly-outs to purchase upgrades and other annoying items. They are exceptionally annoying when I'm in the middle of doing something important like running a presentation during our ************* services. I've even had them appear on the broadcast screen (somehow overriding my display broadcast settings) which goes out to hundreds of viewers on ********* Totally unprofessional. I can see having they annoyances with a free or trial version of the program, but not with a paid subscription. If they want to promote add-ons to the basic virus software, they can add a button on their app's main menu which can be accessed at MY convenience, not theirs. I've called their tech support about this and all I get is that this is a marketing issue and they can't do anything about it. The program I can say is a 5-star app. Their intrusive ad campaign and how they present them I give 1 star or an "F" grade.McAfee, LLC
Date: 03/19/2024
Dear ******,Thank you for your review of McAfee. We appreciate your feedback regarding the in-product notifications, and we're sorry to hear that they have impacted your experience with our software. We will ensure that our teams are made aware of your review for future consideration.Sincerely,************************* Executive Customer Assistance Team **********************Review fromDaniel S
Date: 03/11/2024
1 starShame on your business, installing as bloatware and making it difficult to remove - wasting people's time - pretty sure that's illegal? Go through the windows process like you are supposed to. Is your company really that desperate? For sure it is, maybe you should reconsider the actual services you provide. Funny that bit-defender is free and does everything you do but better... you're largest competitor doesn't even charge. I'm not one for acronyms but LOL. You are stuck in the 90s McAfee. Move on and leave my computer alone!Review fromRicky S
Date: 03/06/2024
1 starThey baited me with an $89 renewal and then as I was paying it changed to ****** I let him get away with that. Next thing I know they charged me an additional ****** for a second subscription less than 2 weeks later. I would question that this is a pattern of bait and switch and then double charging because I'm over 60 years old. Contacted him by phone the number listed with the better Business bureau and they sent me emails saying that they were refunding both ****** and $******. in the year 2024 that should be instantly back into my account. I did business for 20 years everything on paper with paper and pin and never stole a dime from anyone. Now let's see if ***************** tomorrow.Review fromJohn S
Date: 02/28/2024
1 starI echo other complaints! Terrible customer service! Impossible to cancel and receive refund, even within the contractual time frame. Constant emails for upgrades even after attempting to unsubscribe. I'm still waiting for a promised return call from a supervisor...Terrible experience, their business practices need to be exposed before others fall victim!McAfee, LLC
Date: 03/04/2024
Dear ******************, This is ***************************, with McAfee's Executive Customer Assistance Team. Thank you for your review of McAfee. Thank you for your review. Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time. Customers can stop the renewal at any time by logging into their accounts and following the steps here: How to change or cancel Auto-Renewal, or contacting our support team **************************************************. I will be reaching out to you directly to speak with you regarding your experience. I look forward to speaking with you soon Sincerely, *************************** Executive Customer Assistance Team, **********************Review fromEd V
Date: 02/22/2024
1 starThere prices go up every year about $10, yet I've never agreed to the price increases. I tolerated it for 8 years but now they jumped from $79.99 to $149.99. This is ridiculous.No way to cancel the subscription on there website. Call customer service and the *********** supervisor were combative & refused by ALL means to cancel what is left of my subscription (10 months), also refused to issue a refund, for atleast the time that I won't use the subscription.They instructed me to remove the product from my devices, so that they can justify, keeping my money, for services that I will not use for the rest of the year. Read there responses to other reviews on here, they have an excuse for EVERYTHING. The one thing they won't do, is refund the customer and let them walk away satisfied or atleast partially satisfied.All they care about is keeping your money. Terrible business practices, terrible customer service!! Will NEVER use them again. If you search Internet Security, there's many reputable companies available, that don't have shady business practices.Good Bye Mcafee, NEVER AGAIN.McAfee, LLC
Date: 02/26/2024
Dear ********************, This is ***************************, with McAfee's Executive Customer Assistance Team. Thank you for your review of McAfee. We are unable to locate any support contact records associated with the contact information provided in your review.Please note that authorization to charge your payment instrument for renewal is given at the time of purchase, prior to the completion of sale, and again when accepting the terms of the McAfee License Agreement before use of our software. Thirty (30) days prior to the Auto-Renewal charge an email is sent to the customer notifying them of the date their subscription will renew and the renewal price they will be charged at that time.Customers can stop the renewal at any time by logging into their accounts or contacting our support team **************************************************** will be reaching out to you directly, using the contact information provided in this review, to reach you regarding your issue. I look forward to assisting you.Sincerely, *************************** Executive Customer Assistance Team, **********************Review fromTerry R
Date: 02/10/2024
1 starI get unsolicited ads every 15 minutes on my PC and there is NO opt out. I have made 5 attempts to get them to cease contacting me. i don't want their product and I am annoyed that there ad appears in the center of my monitor and have to take time to click out of the ad so i can get back to what i was doing on my PC. I know that they can delete my IP Address from there spamming ads. My son works security at ********* so I know what are doing is illegal. Please stop McAfee from doing this. If there is any other place I can take action and get them from spamming me.Review fromMindi M
Date: 02/07/2024
1 starRip off!!! Been charging me and it wont load its a piece of c*** and every time I turn on my computer they're trying to make me upgradeMcAfee, LLC
Date: 02/12/2024
Dear *****, Thank you for your review. We are unable to locate any charges associated with the contact details provided, however; we do see that your previous trial subscription is still installed on your device. If you no longer wish to use McAfee, you can uninstall the software using the instructions in this article, How to remove McAfee products from a Windows PC.I will be reaching out to you directly, using the contact information provided in this review, to reach you regarding your issue. I look forward to assisting you.Sincerely, *************************** Executive Customer Assistance Team, **********************Review fromThomas R
Date: 01/12/2024
1 starThey turned from a useful product into your worst nightmare, removing all control over their spam pop***, trying to ***ell other products. It is utterly pathetic, that a customer who bought a product suddenly gets spam pop-*** and the "support" only tells you "this is how it is designed, we cannot change it". Idiotic company and for sure the last time I spent money on these scammers.McAfee, LLC
Date: 01/26/2024
Dear ******,This is *************************, with McAfee's Executive Customer Assistance Team. Thanks for your feedback. We will make sure that it is documented for our product team to review. At this time, the in-product advertisements and notifications cannot be disabled. We apologize for any inconvenience. Sincerely,************************* Executive Customer Assistance Team **********************Review fromkathleentulevski
Date: 01/06/2024
1 starI use McAfee VirusScan Plus as offered via my **** subscription. I have had issues with the program for the last few months, trackers and temporary files are no longer removed. I downloaded the program again and there was no improvement. I called customer service on Jan 3, they downloaded again. Then they gave up, gave me a service number, and total me that "this is a ongoing issue that has no current resolution". I complained on FB and later today received a call from a person identifying themselves as part of the McAfee social media team. He wanted my service number and , then, to take over my computer. When I refused to allow him access, he wanted me to download a program (not a McAfee program)....I told him that I need to verify his identity before he could go any further. McAfee customer service now told me my ********************** subscription expired in 2022. She was unable to identify any info from the social media team. There were no replies on FB. Pretty sure I was just scammed by McAfee imposters. Nice situation when you are dealing with a SECURITY company!!McAfee, LLC
Date: 01/17/2024
Dear ********,This is *************************, with McAfee's Executive Customer Assistance Team.Thank you for your review of McAfee. I will be reaching out to you directly to speak with you regarding your experience. I look forward to speaking with you soon.Sincerely,************************* Executive Customer Assistance Team **********************
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