Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear wordpress executive,i need you to remove this header from my blog for ***************************************************************************** it says: Find Out Why Coast Managment Extorted $2,000.00 From Me! at the top get rid of it please,************************** thank you,****** ******************* blogger

  Business Response

  Date: 07/27/2023

  Hi ******,

  Thank you for contacting us regarding your query, happy to help.
  

  >dear wordpress executive, i need you to remove this header from my blog for ***************************************************************************** it says:   Find Out Why Coast Managment Extorted $2,000.00 From Me!    at the top get rid of it please, **************************

  The text `Find Out Why Coast Managment Extorted $2,000.00 From Me!` is set as the site title, you can change/fix that from Settings ? General ? Site Title.

  You can contact back to us on Livechat (*******************************************) or reply back to this email and we will be here to help.

  Best,

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear wordpress executive,i have a wordpress account, however, it says on wordpress that it is NOT published hyet!when will my blog/review get published?here is a copy of the url link:****************************************************************************************************************** thank you,sincerely yours,****** ******************* /hps

  Business Response

  Date: 07/25/2023

  Hi there! 

  You can decide when to launch your site if you go into your WordPress.com account and your navigate inside your Dashboard to My Site ? Settings ? General ? Launch Site.

  Once there, please click on the "Launch site" button and the site will be immediately online. 

  I also sent you an email to the address of the WordPress.com account linked to this site giving you more information regarding this issue. 

  Thanks! 

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20336846
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  I AM STILL HAVING TROUBLE DOING THIS AND I THINK I LOST THE ***** YOU SENT TO ME,

  PERHAPS U CAN RESEND IT TO ME

   

  THX

   

  ****** *******************

  Business Response

  Date: 07/31/2023

  
  Hi there!
  
  I have sent a new email to the email address set as account email of the ********************** account linked to your site ************************************************* with the instructions to launch your site.
  
  Here's a support guide from us showing the steps you need to take to launch your site which you can follow as well: **********************************************************************************
  
  We do not decide when the site will be online, this is something that only the site owner can decide. You can launch your site when you think it is ready by going to your WordPress.com account and navigating inside your Dashboard to My Site > Settings > General > and then scrolling down to find the "Launch Site" button. Clicking that button will launch your site and make it visible for Public.
  
  Have a wonderful day!
  

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20336846
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

   I have told the company in an email and the executives that I am having serious problems with their non friendly user website and even within structures. I'm stoned on having any luck they have no customer service support they don't care about people they just terrible money they could have called my phone number. From a blocked number and assisted me like a normal person and still treating me like garbage or like a robot or like somebody from the street like A. Stray dog I am a human being and I have been extremely this respect that I am going to look for other blogging company to work with that has real customer phone service  because this cheap company does not!

  NEGATIVE REVIEWS ABOUT THIS EXPERIENCE WILL BE PUBLISHED ON SOCIAL MEDIA!

   

  ********************************;

  ************** 

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my blog in November 2020.I've spent $1,341.20.I don't think that WordPress/Jetpack is providing accurate statistics, or that they are fully protecting my site.The nature of the dispute is that I don't think that WordPress is taking my concerns seriously and looking deep enough into this problem.They have answered my questions. Or, at least they have attempted to answer them. But they haven't fully answered them, and at this point, it's going in circles.The account is emmalinesavenue.com.

  Business Response

  Date: 07/18/2023

  Hi There,
  
  Our team has carefully analysed your complaint.

  We would like to start by stating that we are truly sorry if your experience with WordPress.com and WordPress.com support hasn't been to your expectations.
  We are constantly working to improve and feedback such as yours helps as continue moving forward.
  
  Upon further analysis our team did find there is an issue with the way some statistics are presented.
  This has been reported to our developers and they are working on this issue as I type my reply.

  Developer reports are addressed on severity. As these issues are usually complex in nature, they may take a while to investigate.
  Thanks for your understanding and for taking the time to bring this to our attention.

  Please don't hesitate to contact our team if you need further clarification.
  It is usually best to reach out to us directly as we will be able to provide more detailed information through our verified support channels.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 16, 2023 at 5:09pm I requested a refund for my upgrade because I misunderstood what they were going to end up charging me. Their chat system stated that I was being connected with a Happiness Engineer. If they didn't reply they'd follow up through email. It is now July 2, 2023 and I still have not received a response nor an email.I reached out again on...- June 19, 2023 at 3:33pm...no response.- June 21, 2023 at 9:40am...no response.- June 23, 2023 at 1:05pm...no response.- June 28, 2023 at 4:36pm...no response.- June 29, 2023 at 8:00am...no response.- July 02, 2023 at 5:36am...no response.I want a full refund at this point.

  Business Response

  Date: 07/10/2023

  Hi there, we apologise your subsequent support messages were not addressed and can confirm that we are able to downgrade ************ plan as requested. 

  Since we need to share some account-specific personal and financial data, I would like you to respond to an email we've just sent to your registered email address with us. We'll keep an eye out for your reply and address this with you as soon as possible.

  Looking forward to hearing from you there soon.

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20265706
  
  I am rejecting this response because they have not followed through with their offer nor have they even responded about my response to their offer nor my request to receive a full refund. Once again, they are not responding.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/31/2023

  Hello there, 

  We have checked on your WordPress.com account and we see the site and the account have been deleted. The refund for the plan are also completed from our end. 

  We apologise for the time we took to provide support. Thanks for sending us a message with this issue. 

  Let us know if we can help in any other way. Thank you. 

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business website called bodymindsoulshamanichealing.com is on bluehost.com *************) domain and website builder support is from wordpress.com *************). On 22 June, 2023 at around 3:45 to 4pm est, as I called wordpress.com to update my website, they connected me through GoTo meeting and asked to share my screen which showed my website. I was placed on hold and within few minutes noticed on my computer screen, very confidential and private files that I had not opened, were being opened. I asked if he (Mr. ** was opening my files and the answer was no. I tried to take control of the mouse and it was not available to me. At this point after few minutes of trying to get control of my computer, I crashed the system and hung up the phone. Called the same number to ask for a manager or customer service. spend a lot of time on the phone trying to get them to understand that there was data breach and potential identity theft. Response was "we are not allowed to do that/access". Manager (Mr. ** called me around 6 pm est and said they have launched an investigation. I asked to look for key strokes from the time (around 4 pm est on 22 June 2023) my computer was connected to their GoTo meeting and to inform me of the outcome. Along with everything else I am doing post the incident, I need to know how much and what information was stolen from my system. This is not good business practices or safe business practices for this Company in serving its customers who are also paying customers for their trusted service. Poor oversight, business practices, non professionalism and lacks integrity.The data breach was serious with personal information. Since then there is a FTC report filed for data breach and ss fraud alert completed.My website update is on hold at this time since I do not trust the person who may be on the other end of the phone coming to help, who sees all my credentials on their website and I do not know who they are and what they are up to!

  Business Response

  Date: 06/29/2023

  Hello,

  Thank you for getting in touch with us. The experience you've described sounds awful, and we want to do what we can to support you in this.

  We see that your site is a self-hosted WordPress installation on Bluehost, and that you have a Jetpack account with **********************. We have seen no indication that your Jetpack account has been compromised. Because the site itself is hosted on Bluehost, you would need to work with their support team for assistance with securing your account there.

  We also want to clarify that our support options include live chat and email support only (************************************************************). We do not ever offer any kind of phone support, and can confirm that the phone number you called was not in any way associated with WordPress.com or Automattic, **** In all likelihood, this was a fake support site intended to get access to sensitive information. As such, we strongly recommend that you work with Bluehost to secure your account.

  If you have any other information about the people you contacted, such as a website address (URL) or another phone number, this information might help us investigate this further.

  Again, our sincere sympathies on this situation.

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20228224
  
  I am rejecting this response because: I have been depending on both Blue host (domain for my website) & wordpress (when the website needs update with website builder support) for 2 years. Have receipts of payments made to them for the support. What happened in this situation is that the website builder support person (Mr.O) connected with me (as usual) via GoTo meeting and started stealing my personal & confidential files that were not even displayed. What was displayed on the screen was my website that needed support to update. I saw many files flash by. Listed below are the two links that belong to wordpress and bluehost, respectively.

  ***********************************************************************************************************************************************************
  

  ***********************************************************************************************************************************************************************************************************************************************************************************************
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request #******* My name is ***, I'm a Happiness Engineer with WordPress.com and I'd love to help. Thank you for providing this information. This purchase was made on December 15, 2022 for the Premium plan for **************************************. It was purchased by the account larrystirz ************************** This was email received 5/25 from them.Since that time I have sent 3 more emails through ************************ as they requested and they do not answer.This account is for my dad who is 89 and being taken advantage of. He does not want or has ever used this service for years.I can provide POA if needed Please cancel and send proof

  Business Response

  Date: 06/14/2023

  Hello ********!

  I reviewed your email exchange with us. I was able to find two email messages sent by you to which we replied stating how to cancel the purchase on your own. 

  Given that you had provided the transaction details, we could have gone further and just turned off the autorenewal for the purchases and/or cancel them directly for you. We didn't do it back then. I apologize for the unnecessary longer wait on your end to get this handled.

  I went ahead and canceled the purchase so no future charges will occur. No refund is possible since all your emails have been received months after our 14-days-long refund period ended.

  I hope that solves the case for you.

  Thank you for speaking up and thus giving us an opportunity to improve our customer service.

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello WordPress,I created an account with the email address assigned to this bbb concern. I was using the beta version which locked me out of my working version (halotlc.vintage)I created this user name on ********************** I have not been able to login to wordpress and get my working layout which was extensive. I contact Wordpress support who had no access to the account and tried again with no success. Due to the fact this was a beta version, I fear that this might be a hard issue to resolve. I spent about 80 hours learning the process and building my site.How do I fix this? Contact online has no support to fix this problem.I have the choice of just dropping all the work and going some where else. Even if I pay online to fix the problem, the help has no access to my account and can not fix the problem. The problem is with the beta code allowing multiple accounts in the creating then assigning the main account to an area which was not the area worked on.I linked photos from Flickr so the load was light on WordPress and this work well. The issue I find is login to the right study.Thanks for looking into this.

  Business Response

  Date: 05/23/2023

  Hello there,
  
  Thank you for contacting us. 

  To check further on your inquiry with your website, please reach out to our Support team on ******************************** From there, we can check further and update you with our findings.

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20071743
  
  Thanks

  please excuse the delay as I will try to reach out again with the control number I received from BBB

  If I can determine the investment of the site and it works I understand that I pay for having it activated when ready.

  i also understood that beta is beta and what I had not tested was joining other packages to the build site.

  Thanks for the response, I hope I can get help to get my study back. I hope to access the right area with the help desk.

  Check To see if my issue is common among others. Let me know if you have any questions.

  Sincerely,
  ***************************

  Business Response

  Date: 05/31/2023

  Hello there,
  
  Thank you for contacting us.
  
  Our support team have reached out to you in your email address shared here to help you with your website and account access. This is the subject of the email `Regarding your recent complaint on BBE about your site and account access`. Please check and reply to our email so that we can help you with your issue.
  
  We can assist you from there and help you with the issues.
  

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find the study now in order.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sick and tired of reporting my stalker's hate shrine about me on your website: ************************************************ she has been posting pornographic threats about me and about VERY SMALL CHILDREN AND BABIES and animal abuse, and despite her violating your TOS, you have wrongly let this go on. You need to remove her account without any excuses.

  Business Response

  Date: 05/18/2023

  I'm deeply sorry to hear about the distressing situation you've described, and I can understand your urgency and frustration. Please be assured that at WordPress.com, we take violations of our Terms of Service very seriously, especially when they involve harassment, threats, or any kind of inappropriate content.
  
  While I cannot share specific details of our investigation or its results due to privacy policies, I can assure you that any content found in violation of our policies will be dealt with appropriately, which can include content removal or suspension of the offending account.  I understand how difficult and stressful this situation must be for you, and I want to assure you that we're committed to fostering a safe and respectful environment on WordPress.com. Your patience and understanding while we look into this matter is greatly appreciated.

  If you need any more assistance with this, please don't hesitate to reach us at **************************************************

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20054072
  
  I am rejecting this response because the offending content is still live ************************ dot wordpress dot com. This entire hate blog based on libel against me needs to be removed at once. Every single post has my name (Koriander *******) all over it with disgusting and distressing things attached.
  
  Sincerely,
  
  Koriander *******

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer for over five years. They did away with the most basic method of writing (just type - like with every other word-processing program out there) and replaced it with block editing and some others that I hate. Now I would have to pay to use a basic word processing format. Bad business decision and part of the reason I am moving on after so many years.Next: I turned off the auto-renew setting for purchases and set them all to manual. I like to control when I spend money. Turns out, Wordpress changes the settings back to auto-renew after you make your yearly payment. Why would they do that? Money. I don't like greed and misdirection.As a result of them resetting to auto-renew, I've been charged over ****** since late last year. It messed my account up. They flat out refuse to refund me. I've leaving.Next: My blog posts are now disappearing despite me saving them manually multiple times while editing them and there is an auto-save feature. I lost half of a post I was really pleased with this week. This can't happen again. The purchases section is totally confusing and it appears I am being charged for a site that I am not even using nor ever have. I would like a refund while I move my content away. I really liked Wordpress the first few years. This is a shame.

  Business Response

  Date: 04/12/2023

  Hi there,

  I'm sorry to hear your opinion has changed over the years, but we would like to help further! First, to address the concern over the editing system: you can still access the classic editor. We have created the new Block Editor for building modern websites suitable for today, but the choice remains there for you to use the previous editor if that is what you prefer. In fact, within the Block Editor itself, you can add the "Classic Block" which has the same features as before, and you can continue writing as you did before.

  About the auto renewal, we have a system log where we can see changes to the account, such as the turning on/off of auto renewal. Please reach out to ** by email from your account so we can pull up information specific to your case.

  As for blog posts disappearing, are you referring to not-yet-published drafts that are not saving? There is an auto save feature and a revision history where you can access previous edits. But again, please reach out to ** from your email so we can take a look for you.
  

   

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19921145
  
  I am rejecting this response because: I have already emailed Wordpress directly about all of my concerns multiple times, only to have my complaints dismissed and "explained" as you have, once again, as somehow being something "I" did.

  HERE ARE THE ***** OF THE CASE:

  I set all of my accounts to MANUAL RENEW at some point last year. Wordpress reset them all to auto renew without my knowledge, and charged me without my authorization. I simply want a refund for those charges.

  This company's policies have morphed into a cash grab like so many others nowadays. What happened to valuing your customers? Happy customers stay. Unhappy customers leave. Greed is unsustainable.
  

  In order to access ALL features of Classic Editor (which used to be the default as it incorporates the most basic functions of ANY word processing application), I must now order the 300-dollars-a-year Business Plan in order to use the plugin required. This is so far from easy and intuitive. It's also insulting that I should pay that much for a simple word processing program.

  When editing the post where all of my updates disappeared, I repeatedly saved as I edited the post and I'm assuming the auto-save feature would have done the same. After I closed the blog and reopened it: ALL of the changes I'd made (which was almost the entire post), were gone. I checked the Revisions section and it didn't even acknowledge I'd worked on that post since December of 2022. How am I supposed to use a service where critical work *** or *** not be saved? You can't take chances like that!

  I'm trying so hard to stay with this company but they're making it impossible. I simply want a refund for the unauthorized charges.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/23/2023

  Hi there, *****,

  To be able to process a refund or to help you with the issues you have listed, please send us an email using the email address linked to your WordPress.com account.

  This way we will be able to check on the account, previous conversations, and also the possibility of issuing a refund.

  You can find us by going to this link: ***********************************************

  Thank you!
  

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19921145
  
  I am rejecting this response because: The business sent me a link which lands me on their generic help page with no direct link to communicate with them. I need to keep all of my communications with Wordpress here at the BBB where they can monitor, manage, and make public, all of my communications with Wordpress. My email address is ****************.

  I'm trying to find another blogging site but as I said before, if Wordpress could only deal with their customers with more respect, I would love to stay. It's my understanding, that they are losing market shares. Treat your customers right and your business is guaranteed to thrive.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/16/2023

  Hi there!

  Our support link send messages directly to us to be able to assist you with any issues. 

  Since you shared your email, ****************, I see that this is also linked to a WordPress.com account. 

  I sent you an email to continue our communication via email for any further issues you have. 

  Thank you!

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19921145
  
  I am rejecting this response because: I prefer to have all communications routed through this portal.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/19/2023

  Hi there,

  > I am rejecting this response because: I prefer to have all communications routed through this portal.
  
  To protect your privacy, it's not possible to discuss anything that involves account details and private information here. This is because this communication channel is public.

  Since your request involves account details and private information, we have sent an email to the email address you provided. We will be happy to continue through that channel.

  Best,
  

  
  

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 19921145
  
  I am rejecting this response because: I can't find the email you mentioned. Are you saying you cannot refund me based on the information you have already which includes my name and the name of the blog? You should have my credit card information on your books as the company already charged me without my consent. What information, specifically, will you need in order to issue a refund?

  I will not accept any responses without a statement here on this website, that you have refunded me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged by Wordpress for a total of $1,000+ and its causing other payments being returned. Theyve been contacted several times, as has my financial institution, to no avail. At first, I only asked the wrongfully taken moneys replacement. But after receiving continuous urges in moving forward, without regard to their error, I want all transactions forfeited. They have been notified. Additionally, theyve been advised in moving forward as they will be reported. Three charges due to be refunded, as nothing has yet to be set up or utilized.

  Business Response

  Date: 04/10/2023

  Hello,

  I've reviewed your account and see that we chatted with you last week to resolve an issue where the eCommerce hosting plan had been cancelled for the wrong site after a chargeback was issued with your bank. During the chat, it was our understanding that you wanted to keep the eCommerce hosting plan active for your ************************** site so that you could continue to sell products, but that you wanted to cancel the eCommerce hosting plan for the motherinthejungle.com site. The issue was resolved in the chat so that you now only have one active eCommerce plan on your ************************** site and no active hosting plans on the motherinthejungle.com site. Because you issued a chargeback on the eCommerce plan that was cancelled, the refund will be issued by the bank where you initiated the chargeback. If you have not received it yet, please contact your bank.

  If this is not what you wanted, or if you also wanted to cancel the eCommerce plan on the justdesshirts.com site, please let us know.

  Thank you!