Reviews

This profile includes reviews for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

Review Details

• Review fromC. K.

  Date: 10/18/2026

  1 star
  I tried to sign up for a WordPress.com plan. I clearly outlined what I wanted to do and even shared a link to my current website (hosted by another provider). I was told everything I needed was included in the plan I selected. I paid, only to learn that very little was included as I was asked to pay hundreds more for a simple e-commerce site. I requested and will hopefully get a refund, but this wasted two weekends of my time. I wish tech companies actually cared about REMOVEDand weren't so obviously greedy. I thought WordPress was different, but learned the hard way, they are even worse than other web-hosting platforms.

• Review fromAaron W

  Date: 10/09/2026

  1 star
  I have set up four websites on WordPress and paid for the business upgrade plan for all four. Out of nowhere, WordPress has disabled my payments, so I can no longer renew my business plans, and has forced me onto a "free" plan. These free plans are of no use to a business user. They have essentially robbed me of my money and will not give an explanation as to why. They don't provide customer support at all. Human interaction is definitely not something they take pride in. I will be reaching out to an attorney for help starting a class action lawsuit against them. This business is clearly a scam, and they deserve to be shut down for this unlawful practice.

  WordPress.com

  Date: 10/19/2026

  Hi REMOVED, we certainly take pride in human interaction, and I'm responding as a Happiness Engineer for the company. I looked up your account and that 3 of your sites have Business plans that are good through next year, though one had a Business plan that expired earlier this month. I'll let the billing team know and we'll reach out to you by email soon.

  Aaron W

  Date: 10/21/2026

  Hello, here are direct quotes that I have received from your billing support: "As before, we wont be providing any further details about why payments will remain blocked."; "As before, we reserve the right to limit purchases on WordPress.com sites, so payments will not be allowed for this account."; "Thanks for reaching out. We reserve the right to limit purchases on WordPress.com sites, so payments will not be allowed for this account. Purchases, including domain renewals, will not be allowed in the future.". I have the emails for each of these quotes to provide evidence that your company has blocked me from paying for the services I need to run my business. For that reason, I was forced to move my business to a competitor. All I want now is a refund for all the money spent with your company because this has been the most disrespectful and insane way I've ever been treated by a company. Especially since all I wanted to do was pay for your services. I have never been denied that in my entire life. If anybody wants to REMOVEDresults like this from this company, you'll find that this has happened way more than just once.

• Review fromMatthew L

  Date: 11/07/2024

  1 star
  Anti consumer business practices, extortion, now adding additional charges for non profit sites, soft doxxing of competitors customers.

• Review fromDiane P

  Date: 08/19/2024

  1 star
  I have had a wordpress.com site for 8 years. I gave my everything to it. I also monetized it, so it's part of my income and I have paid for the wordpress upgrade. My site suddenly crashed and took off my pictures, affiliate links, title, and more. Wordpress did NOTHING! They just wrote a one-liner telling me to put back the pictures for the 8 years of daily blogging I did. The site also is scrambled looking, so it's unreadable. Now, I have to start again elsewhere.

• Review fromBrian F

  Date: 07/17/2024

  1 star
  NOT 2ND AMENDMENT FRIENDLY AND DO NOT SUPPORT THE UNITED STATES CONSTITUTION. STAY AWAY. This company supports the worst engineers and customer service on the planet. There plugin JETPACK crashed my website. There support people are uneducated and dishonest. I dealt with these low lifes for 4 weeks with my website crashing multiple times and as a result loosing thousands of dollars. The last thing the tell me is this and i quote " . Unfortunately, in the course of wanting to help you with your site, we overlooked the fact that your site is selling firearms and ammunition, which is not allowed under our REMOVEDGuidelines. Therefore, the Jetpack products you have purchased will not be the right solution for you. I have cancelled these products and provided you a full refund for all of them. You may still be able to use WooCommerce products, provided you are a licensed firearms dealer. I will forward this message to my Woo colleagues so they can assist you with that. Once again, I'm very sorry for this oversight. I wish you the best with your website. AND THEN I GET THIS EMAIL FROM WOOCOMMERCE "Hi there, REMOVEDhere from WooCommerce.com. We'd like to verify your firearms license so that we can continue future support, and so that you can retain access to your subscriptions from WooCommerce.com. Would you please send us a copy of your firearms license/certificate as soon as possible? We'll be verifying the license once we receive it, and every six months after that to ensure it is still current. If we do not receive your license information within 28 days, we will not be able to continue providing support, so we will disconnect your site from WooCommerce.com and provide you with a prorated refund for the extensions that you've purchased from us. We'll follow up with a reminder in 7 days if we haven't heard back.REMOVEDHappiness Engineer"THIS IS AN ATTACK ON MY LAWFUL RAN BUSINESS THAT HAS A LICENSE FROM THE GOVERNMENT!

• Review fromNick S

  Date: 03/11/2024

  1 star
  Wordpress has extremely dishonest and shady practices that REMOVEDcustomers. When you sign up to user their service, it defaults to future Automatic Renewals. Out of nowhere, you are charged with a renewal fee that you might not want or need. In my case, the phone number associated with the charge is (REMOVED(phone number looks weird because BBB won't allow me to post "confidential information"). When you call that number you get a machine that says "just for calling today, you are entitled to a retail rebate of $100. Press 1 for more information, or you can hang up." You are then stuck having to try and deal with online support only where they are basically worthless and not at all helpful. Even as a customer, you have no option to speak with an actual person at Elementor. Absolutely awful company who doesn't care one bit about customers.

  WordPress.com

  Date: 03/20/2024

  This review appears to be for Elementor, not WordPress.com. You will need to reach out to them directly for help with this charge.

• Review fromKristian N

  Date: 01/23/2024

  1 star
  WordPress is set up with AI, all automatic communications, falsely advertising & charging for services that are NOT provided. Literally, everything they say you are paying for is not true, it's just a good or REMOVEDvideo collection that you have to spend hours trying to figure out how to use for help. WordPress customer service ignores you, dismisses you & just gives you the go around that they will get back to you. I have received ZERO of the services I paid for. The membership I paid for advertised that I could get my sight up in as short at 3 days. 3 months later I had to figure out how to design everything on my own through REMOVEDthat I completed it I am unable to launch my website. Literally, I as I was creating the website & facing challenges I used the WordPress help tools which kept saying that I had to upgrade to Premium membership or higher to get that service so I did & they have not only provided ZERO solutions but also keep telling I have to pay for the Premium membership, that I already paid for, to get the service! The same thing. Just a bot.THIS COMPANY HAS BECOME A SCAM Every time I reach out to customer service for help to figure out what the issue is, they give me an AI response or tell me their must be a glitch on my membership & will have someone reach out to me later, I wait & no one reaching out.EVERY SINGLE TIME. There is literally NO ONE to help. Every single thing I did I learned on my own through tutorials & the client I build the website for did not get the beautiful website I worked on for months.

• Review fromRahsaan H

  Date: 11/08/2023

  1 star
  I paid for a one year premium subscription to have my domain and website hosted by wordpress. I recently attempted to log into my account only to find out that it was deleted. They say I requested the deletion however this is not true. I no longer have access to a live support person and I am not able to manage my website or domain. The only option I have to send emails to support which are responded to by a bot! My subscription doesnt expire until April of REMOVEDeven though I cannot access any of its services. I submitted my issue on the forum and there has been no response. I DO NOT RECOMMEND WORDPRESS FOR ANY SERVICE WHAT SO EVER. They have insulated themselves from assisting their customers and force you to pay for another subscription for any live help.

  WordPress.com

  Date: 10/19/2026

  Hi REMOVED, I'm sorry to hear about the issue you were having with your login! I'm not seeing any website information here to check the logs, but if you can reach out to us by email, and request to be routed to human support, we can certainly look into the matter further.