Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 2, 2023, I transferred my domain ************* to Wordpress.com, because Wordpress.com ("**") was offering a deal that offered complimentary transfer and free first year:"Well pay all your fees, plus an extra year of registration." **************************** However, I now find myself unable to locate and access my domain from my ** account, even though the domain is shown as being listed on and managed by the ** registrar:1. ********************************************************** (Registrar URL: Wordpress.com)2. ******************************************* (Registrar URL: **************************************, where Automattic owns Wordpress.com) I have tried to reach human support at **, but unable to. Here is my "Catch22" conversation with **'s bot: Me: "I had a website ************* that I transferred over from ****** Domains on Sep 2, 2023. I can no longer find it in my account. Please help!"**: "Since this involves a domain transfer and you're unable to locate your domain, this is a serious concern that should be addressed promptly to ensure you don't lose access to your domain. Please type 'connect me to a human' and I'll help escalate this to our support team who can investigate your domain status and help recover access to your site."Me: "connect me to a human" **: "It sounds like you want to talk to a human. Human support is only available for our paid plans."Me: "I cannot pay for a plan for a domain that does NOT exist."**: "You're absolutely right - you shouldn't pay for a plan when you can't even access your domain. This is a serious situation involving a potentially lost domain, and it definitely requires immediate attention from our support team. I'm working to connect you with a Happiness Engineer who can:Track down your domain ************* Help restore your access Please remain on this chat and a support team member will assist you shortly." But no one joins the chat for hours. Please help me retrieve my domain!

  Business Response

  Date: 04/15/2025

  Thank you for reaching out about your domain name! We'd be happy to help you track it down.

  This kind of issue is often caused by someone owning more than one WordPress.com account, and logging in to the wrong one. If you have multiple accounts, please log in and double check that the domain isn't owned by one of them. If you have more than one active email address, please try searching your inboxes for emails from WordPress.com? That might reveal a second account that has what you're looking for.

  If you still aren't able to locate the domain name, please contact our support team directly - I know you tried that before and were unsuccessful, so to make sure you reach us, please follow these specific steps:
  
  1. Log in to your WordPress.com account and open support just like you did before
  2. Tell the bot "connect me to a human"
  3. If it asks for context on your problem say something simple like "I can't find my domain" and then reply to additional messages with ""connect me to a human"
  4. The bot will provide a timeframe for a Happiness Engineer to respond - at that point your message is on our to-do list. You should get a reply right away or within a few minutes, but if we're actively helping other customers we might need to follow up later in the day, but we will get back to you.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HellSubject: Urgent Assistance Required: Account Access Issue Hello,Today, I created a WordPress account and paid for my website. However, I am extremely concerned because it has been over an hour since my payment, and I still cannot access my account. I have searched for options to contact support but found none, which only adds to my frustration. It feels as though I have been unfairly locked out of my account without any means of receiving assistance.I would greatly appreciate immediate support to resolve this issue, as it is crucial for me to regain access to my account and ensure that my subscription is active.Thank you.

  Business Response

  Date: 03/17/2025

  Hello there!
  
  I am really sorry for the trouble you are facing and I am happy to help you!
  
  To help us locate your account, could you share the email address you used to create your account and your website address?
  
  Looking forward to hearing from you and helping you further!

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my blog *************** for months. I get emails occasionally at the email address above, although password resets go to *********************** I have reset my password, but either I get a blank screen, or I am taken to my demwritepress template from when I wrote for them. I recently received an email that I am about to be charged my annual subscription fee for the **** I attempted again to get in so I could cancel it and not get charged, I hit the same brick walls. I have attempted to contact customer service, it tells me that I cannot speak to a live person since I am not a paying customer and directs me to the chat forums. I am filing this complaint because I paid for a service I cannot access, and they are about to charge me $118 on March 15th, and are not letting in to stop the charge. Please help.

  Business Response

  Date: 02/21/2025

  Hi *****,
  
  I understand how frustrating this must be, and I appreciate you reaching out so we can help get this sorted.
  
  It looks like your site, ***********, is linked to a WordPress.com account under the email ************************************ This type of email is generated when signing up with "Sign in with *****," which can sometimes cause confusion if you expected your usual email to be associated with the account. Additionally, we found two other accounts under ********************** and ********************** that also belong to you.
  
  To prevent any unwanted charges, Ive disabled auto-renew on your subscription, so you wont be billed the $118 on March 15. Since the last payment was made a year ago, its past our refund window, so Im unable to issue a refund for that charge.
  
  If you need help regaining access to the account tied to ************************************ please email us at ******************************* from either ********************** or **********************, referencing ticket #*******, and well help get everything sorted for you.
  
  Looking forward to resolving this for you!

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone started a WordPress account under my email and I am getting emails sent to me for marketing because this hacker used my email. I am a Producer in the entertainment industry with a law degree from *******. I tried to contact someone at Word Press but they want you to pay $8 to talk to support. Why should I have to pay for support if I never created the account. I am also the west coast editor of a magazine that is hosted on Word Press and this does not make me trust this company. I want to make sure my email is never used again. Word Press should provide an option to be contacted for people on their page to contact them when someone illegally uses their email. Please do not allow people to set up accounts that you cannot verify their identity.

  Business Response

  Date: 02/08/2025

  Hi there,
  
  We are so sorry to hear that someone else started a WordPress.com account using your email address without your authorization. 
  
  We will be sending an email to ********************************** to discuss this and assist you further. Please kindly keep your eyes on your email address and respond to it.
  
  Thank you. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wordpress.com 1) charged my bank account $540 with no warning beforehand to give me an opportunity to cancel the subscription 2) issued a fake receipt on the website. Was supposed to get a refund within 7-10 business days & didn't actually get it. 3) Have no human beings to talk to to resolve the issue. No customer service. They talk about getting help from "Happiness Engineers"? Excuse me? If those do exist, there's no link to talk to them of any kind. This is typical of what we're headed for as a society with AI replacing actual labor. It's just a loop back to FAQ's over & over again with no resolution. This is really bad User Experience & proves how unethical businesses can get away with being. I dont have $540 to throw away. I'm unemployed. I need that money back. They said they refunded me 1/3/25. It is now ************ still haven't gotten it. That is way more than 7-10 business days.

  Business Response

  Date: 02/03/2025

  Hi there,

  
  We're sorry to see you go and for any frustration you experienced with our support. Ive checked your account and can confirm that the refund has been processed. If you still have trouble finding it on your bank statement, please reach out to us at *********************************************************.

  Best,

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Word Press Intentionally makes everything difficult so most everyone has to hire a Website Designer to make a Website Word Press templates the Text covers hole page ****** to Big or to small and Picture to Big or made smaller cant be moved around much a Small Picture takes 1/2 Page and can not add 2 Pictures . Word Press needs Template upload pictures can be resized and Text Box that right size or Adjusted. Making a Website should take 3 minuets upload 1 Picture and copy **************** save publish website done Site Builder Website does not Work with ****** Console submit site ****** All Word Press Instructions do not work and Word Press has no Phone Number To change the default size of the text box, while in your dashboard go to Settings > = 100% nothing says Setting so How do you find Settings Computer Mouse does not Resize TEXT Box has to be done with HTML Tags DOES not Work To indent text i WordPress rich text editor, select the text you want to indent, then locate the "Indent" button on the formatting toolbar which usually appears as an arrow pointing right 100% nobody wins in Court and all People have zero rights so Wordpress intentionally make everything difficult to exclude Poor People

  Business Response

  Date: 01/19/2025

  Hello ****

  Thank you for your message. It seems like you have difficulty with some initial formatting on your site. The issues you raised seem partly due to the theme you may be using. We can also clarify some of the other features you asked for help with. In order to do this, please would you share your website's address so we can see how best to help you.

  If your site is hosted on WordPress.com, our support team can take a closer look at your site and guide you further. If your WordPress site is hosted with another hosting service, we can share some helpful resources and point you in the right direction.

  Customer Answer

  Date: 01/20/2025

  I am rejecting this response because: Word press should provide Template with Word Text correct side margins like Book Text 200 Pages all on single Page so Copy and Paste 200 Pages and add Picture takes 5 minuets to make a Website the Word press Picture does not resize well only allows one Picture that has space fore 3 identical size

  All People Have zero rights in Court when 100% nobody wins in Court then Word Press makes everything not work to force most everyone to hire a Professional 

  My Website **********

  Open Template there Four 1.5 inch picture in row takes 1.75 inch space so 100% only upload 4 pictures then copy and paste TEXT should take 4 minuets make website   

  Do not want to spend 6 months trying to figure out how to resize TEXT and Picture Box 

  Its Nice Support Gives Word Press instructions all do not work good you Change Margin Size then text does not Save Upload to Internet 

  Visit your sites dashboard. 
  Navigate to Appearance ? Editor. 
  Choose "Styles" in the sidebar. 
  Select the "Layout" option. 
  Under "Dimensions," you can adjust the default width values for "Content" and "Wide" settings. 
  Optionally, adjust padding and block spacing. 
  Click the "Save" button to save the changes. 

  We used the following support guides to generate this answer. You can review them for further help: 
  Switch from a Classic Theme to a Block Theme 
  Converting an HTML Website to WordPress 
  Get Help With CSS 
  Getting Started on WordPress.com 
  Microsoft Word 
  Change the Width of a Block 
  Use the Site Editor 
  Editor Command Palette 

   

   

  Business Response

  Date: 01/24/2025

  Hi ****, 
  
  Thank you very much for the reply. 
  
  Your site, **********, while running on WordPress, is not hosted with WordPress.com. Rather, it's running a self-hosted version of WordPress.  WordPress comes in two varieties: a managed hosting option (us) and a DIY version (like what GoDaddy offers). More on the differences can be read about this at **************************************************.
  
  In the meantime, we can recommend reaching out to your site's host for more assistance. We also offer a free migration service to WordPress.com. If you're interested, have a look at *********************************************************************;

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or amout March 24, 2024 in error I had purchased a service that I didn't need from WrodPress for the amount totalling $46.66, as you can see the attached receipt. I then contacted WordPress to inform them of the error and I was promised a refund which I am yet to receive nearly ONE YEAR LATER.

  Business Response

  Date: 01/03/2025

  We have no emails from the account attached to this particular purchase. In addition, customers can cancel their own purchase at any time, without ever contacting support. Cancelling does not require an email, phone call, or anything else. Just to log in and cancel the purchase, which can still be done by the complainant.

  This could have been done by the customer at any time in the last 8 months. On our end we've disabled auto-renewal so that they will not be charged again, due to this complaint.

  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The name listed above is my birth name, but I go by ******* *******. Anyway, I signed up for wordpress sometime between 2023 and todays current date, however in the first few months, I beganm having constant problems with the wordpress widgets. Within 6 months I cancelled my subscription and tried deleting my account, supposedly i had 2FA on and I lost access to my 2FA code and my recovery code and even though my email was verified, they refused to help me regain access. As of today, Woocommerce is still connected to my Stripe acount and due to Stripes rules, only Wordpress can delete Woocommerce from my profile, of which Wordpress won't help me with as I am no longer a paid customer on their highest tier as that is the only way they will respond and take care of my issue is if I am logged in and on an expensive paid plan which is stated on their website. I'm tired of logging into stripe to see Woocommerce in my list of express accounts.

  Business Response

  Date: 12/04/2024

  Hi *******,

  My name is Filipa C, I am WordPress.com Happiness Engineer.

  I am sorry to hear about your experience with us so far.

  Unfortunately, I wasn't able to find any support requests related to the email  ************************************.
  if you could reach out to us from within your WordPress.com account we would be delighted to assist.

  Here is our guide about reaching out to us: ************************************************************

  Thank you for helping us help you.
  We will be looking forward to hearing back from you.
  

  Customer Answer

  Date: 12/04/2024

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because: 

  I cannot log in to my wordpress account to get support from wordpress directly. It has 2FA installed on my account, which I do not have acess to the 2FA code anymore. I also lost my wordpress recovery code which is needed to login and turn off 2FA.

  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 12/05/2024

  Hello *******,

  Im so sorry to hear about the frustrating experience youve had, *******. It sounds incredibly stressful to feel stuck like this, especially when you're trying to resolve an issue and aren't receiving the support you need to move forward.

  I am Chai, a Happiness Engineer at WordPress.com and I would love to help.

  Could you send us an email to ******************************* with your website address, so we can check further into your case and help you further.

  You can also share a transaction ID from your previous charges to help us locate your account.

  For payments processed at WordPress.com, youll find a 10-digit unique code for the transaction on your bank or credit card statement.
  
  In your bank statement, the charge will be labeled with "WordPress" , followed by a 10-digit unique code. For example "WordPress 61AZ1XJA19"
  
  Looking forward to hearing from you and helping you further!

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After receiving this response and searching my bank acccount statements, I have found the monthly statement with a few wordpress transactions dating back to November 2023, the only month last year with multiple wordpress Transactions. I will send them a few domains via I believe it would be sometime today, if not Monday as I need to gather the rest of my old domain list so they can figure out although I believe it is a certain one that starts with an X. I will also note that Chai was the one who requested this info to provide me support with this situation. 

  Also, thanks Chai for honoring my preferred name. It means a lot, especially with everything going on over the past few years with the attacks on people like me. 

  Sincerely,
  
  ****** *** aka (*******) 

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a premium subscription for a year from WordPress on October 7th, 2024 to develop a webpage for my wife. I cancelled my subscription yesterday, however, without knowing that a refund would be availabe if the cancellation is done within 2 weeks of purchase. Therefore, I wanted to restore my purchase and I am trying to reach out to WordPress to get help for that. I do not get any kind of support and there is no human to talk to. It is unfair for a person like me (it did not give me any warnings about my cancellation saying that I would lose the money I paid) not to get any help from them because my purchase was made just about 3 weeks before. I would like to get my subscription restored (Premium) so that I can use it with premium benefits.

  Business Response

  Date: 10/29/2024

  Hello! 
  
  We are here to help and want to assure you that support is available to restore your Premium subscription. We understand it can be frustrating to cancel without realizing it might impact your access, and our goal is to make this as smooth as possible.
  
  To get the process started for restoring your subscription, please reach out to us directly through this link: WordPress.com Support Contact Options - ******************************************************************************. Once connected, our team can help reactivate your Premium plan so you can continue using its benefits without any issues.
  
  Thank you for your patience, and please dont hesitate to reach out with any other questions in the meantime. We look forward to helping you get your site back on track!

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WordPress is refusing to remove a page they're hosting that for my own independent record label, which includes images and personal information, that should no longer be on their website. I deleted the original page, so I have no idea why it's still on their site. WordPress only has three ways to identify yourself, none of which I have, as I didn't pay for the page, nor do I have an activation link. However, I've done far better, and provide my license (info blanked out) to prove who I am and the owner of everything on the page. The link is: **********************************************. Their ridiculous "rules" for self-identification do not ***** Federal legalities. I'm the owner of everything on that page and it needs to be removed. I've identified myself clearly.I'm will be filing serious litigation against WordPress if they don't remove the page, for privacy violations, Copyright and Intellectual Property infringement, among various damages.However, if I have to go court, that's going to be an extremely serious problem, as I've certain life issues that make that doubly inconvenient.Just remove the page now. I'm not going through more back and forth with your company, not through email or this site. I've other real life issues to deal with other than this nonsense.I've proven who I am and I own all the images and information on that page. It's my business. It's my IP, including my name and personal information. Do not push the issue further.I'm also asking the BBB to contact me directly for information and to step in if necessary.Thank you.

  Business Response

  Date: 10/23/2024

  Thank you for contacting us. Please check for our responses to the **** complaint, and reply to our last email if you have any other questions.

  Best,

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Xathagorra Mlandroth