Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding WordPress.coms unfair billing practices. I was charged approximately $326 annually for about five years for an account that was created as a trial and was never active.The account had no published site, no content, no traffic, and no usage at any point. I did not knowingly consent to maintaining a paid subscription, nor was I reasonably notified that a trial account had converted into a long-term paid plan with automatic annual renewals.I never received clear, conspicuous reminder emails or billing notices that would have reasonably alerted me to ongoing renewals of a $300+ annual charge. This billing continued silently for years and was only discovered during a financial audit.Charging customers for years for an unused trial account without meaningful notice or transparency is unreasonable and deceptive. This practice relies on customer inattention rather than informed consent.Resolution requested:A full refund of all charges for this unused account Written confirmation that the account is permanently closed

  Business Response

  Date: 01/09/2026

  Hi there,

  Im sorry for the unexpected charges, and I completely understand why you have made this complaint after discovering multiple years of charges for a service you werent actively using.

  Based on what youve described, I suspect the core issue may be that the email address on file for the account isnt one you actively monitor. WordPress.com sends billing notifications and renewal reminders, and we also send receipts for successful charges. We also provide a clear, documented path to request refunds here: REMOVED
  

  Those emails are sent to the email address associated with your account, so if that inbox isnt being monitored (or if messages are being filtered), its possible you wouldnt have seen our reminders.

  Could you please confirm the email address currently associated with your account by logging in here: REMOVED
  

  If needed, you can update it to an address you have access to so we can reliably communicate with you going forward.
  

  Regarding automatic renewals: WordPress.com plans renew automatically by default to prevent service interruptions (for example, a site suddenly becoming unavailable to visitors without the owner realizing). That said, auto-renew is optional and can be turned off at any time. More details are here: REMOVED

  At this point, it looks like auto-renew remained enabled and the renewal/receipt emails were not seen, which unfortunately led to several years of charges you did not intend to continue. Im truly sorry for the upset this has caused.

  Next steps: I reviewed the account and can confirm the subscription is now cancelled, so no future charges will occur. Ive also sent an email to the address currently on filehowever, since Im concerned you may not see it, please update your account email address using the steps here: REMOVEDand then initiate a new support chat so we can continue assisting you directly through the correct contact.

  If youd like to permanently close the account, you can do so here: REMOVED

  Once you confirm the correct email address and were in contact with you via email, we can assist you further.

  Looking forward to hearing from you,

  REMOVED
  WordPress.com Support Team

  Customer Answer

  Date: 01/09/2026

   
  Complaint: 24375841
  

  I have added a different email address to the account as requested.

  Business Response

  Date: 01/14/2026

  Hi there,
  
  Thank you for letting us know about the email address update for your WordPress.com account. I can confirm that we have your new email address in the system.
  We will assist you further by contacting you directly through that email address.
  
  Rob
  WordPress.com Support Team

  Customer Answer

  Date: 01/14/2026

   
  Complaint: 24375841
  
  I am rejecting this response because: I sent the email back but it is not resolved.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 01/19/2026

  Hi REMOVED,
  
  Thank you for your patience while we were reviewing your request. We have followed up with you on the email thread titled "An update from WordPress.com about your refund request".
  
  Best regards,
  The WordPress.com Support Team

• Initial Complaint

  Date:01/06/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a chain of email correspondences with WordPress employees that began on 12/11/25 to the present. No employee has responded to refund my money and rectify this issue since WordPress incorrectly removed $74.20 wrongfully from my account today. On the REMOVEDaccount yesterday, 1/5/26, it demonstrates my subscription expired on 1/4/26. I am requesting my full refund in its entirety. Please review attached documents. I prefer email contact.

  Business Response

  Date: 01/07/2026

  Hi there,
  
  We would like to confirm that the automatic purchase of the renewal of the E-commerce plan for REMOVED(at US$74.20) was refunded on 2026-01-07.
  
  A refund takes about 7 to 10 business days to show up on the bank or credit card statement for the original purchase method. The bank can provide more specific information on when to expect the funds and how they will appear.
  
  If the refund does not appear on the account within that time, we can assist further with locating it by providing an ARN tracking number for the transfer.
  
  Best regards,
  WordPress.com Support
  

  Customer Answer

  Date: 01/09/2026

  
  Complaint: REMOVED
  
  I am rejecting this response because:

  While WordPress/Automattic Inc. stated the refund has been processed, the company also mentioned in their follow up email that a "Happiness Engineer" would contact me directly to discuss the various options requested in the downgrading of my account. As has been the standard of subpar customer service of this company, this has not yet occurred at the time of my communication with the BBB, and is still awaited. The company should also apologize for inconvenience to the consumer as the email communications show an extensive chain of requests which were not executed prior to my being forced to contact the BBB. Thank you very much for your assistance in this regard.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 01/13/2026

  Dear REMOVED,  
  
  I apologize for the inconvenience and the delay in follow-upyou shouldnt have had to escalate this to get a clear resolution.  
  
  To confirm, the REMOVEDfull refund of $74.20 has already been processedREMOVED, and your site has been REMOVEDdowngraded from the Commerce plan to the WordPress.com Personal planREMOVED(active through REMOVEDFeb 6, 2026REMOVED).  
  
  Ive also replied to your original WordPress.com support ticket with further information as well, so youll have these details there in writing. If you still have questions about your options moving forward, please reply to that ticket and Ill assist you directly.

  Customer Answer

  Date: 01/21/2026

  I am writing to notify your office that I am still actively involved in the resolution of my complaint: #REMOVED. I have been communicating closely with WordPress in the correction of subscription plan and website errors, and will gladly notify the BBB when the entirety of my complaint has been effectively resolved. Thank you for your assistance in this matter.

• Initial Complaint

  Date:12/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint: WordPress Refusing to Unlock Transfer Code and Placing Hold - Immediate Assistance Needed Dear Better Business Bureau,I am writing to file a formal complaint against WordPress regarding their refusal to unlock my domain transfer code, which is critically holding up my business operations. I need this resolved as soon as possible.Details of the Issue:Company: WordPress (domain registrar)Problem: They are not authorising the release of my transfer authorisation code (EPP code) for my domain.Additional Issue: They have placed an unexplained hold on the account, preventing any action.Impact: This is blocking my ability to transfer the domain to my new provider (Webador), delaying the launch of my pet services website (REMOVED), which is essential for my small business in REMOVED, REMOVEDI have contacted WordPress multiple times requesting the code, but they refuse to provide it or explain the hold adequately. This violates standard REMOVEDtransfer policies, which require registrars to release EPP codes upon request after a 60-day lock period. I cannot wait until Jan 18 to get this released to me. What I Need:Immediate intervention to force WordPress to unlock the transfer code.Resolution within REMOVEDhours, as I have clients booking services starting January 2 Thank you for your prompt assistance. I would like this to be resolved asap Sincerely,REMOVEDOwner, Care Me Pet Services

  Business Response

  Date: 12/26/2025

  Hello REMOVED,
  
  Your domain REMOVEDwas registered with WordPress.com on Nov 15, 2025. As per the REMOVEDrules, the domain is to remain on hold for 60 days from registration before the domain can be transferred to another registrar. This is a rule that is beyond our power to overrule, and every registrar needs to follow it. The hold gets lifted in 19 days, that is on Jan 14, 2026. I do see that you have already pointed the domain to the REMOVEDaddress REMOVEDusing the A records, which is the correct way to point the domain elsewhere, while you wait for the domain to be released from the hold

  You can transfer the domain to your new registrar after Jan 14, 2026, as the domain will be released, and you'll receive the REMOVEDcode that you'll need to transfer it. I hope this helps. Please let us know if you have any questions or need anything else. 
  
  Best,
  
  

  Customer Answer

  Date: 12/26/2025

   
  Complaint: 24319326
  
  I am rejecting this response because I see no valid reason why the domain must be locked. This is my business account, and I paid for this domain myself. I am the one requesting the transferplease authenticate me and assist with the transfer instead of repeatedly pushing rules and policies.
  
  I do not agree with your statement regarding these rules. Please revisit this issue and help me complete the full domain transfer. I no longer want to go back and forth with WordPressI have had enough.
  
  Additionally, the Bark theme preview looked perfect, but after paying over $70, that same design is not being applied. I feel like I paid for nothing.
  
  I am extremely disappointed and dissatisfied with your business and the service provided therefore I want to have no more connection and I want my domain to be transferred and have no further contact with your company. 
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 01/08/2026

  Hello,
  
  I want you to know that we take your concerns seriously here at WordPress.com, and we prioritize finding a solution that works best for your goals. 
  
  We can begin with your domain, REMOVED. The domain itself is still within under transfer lock, which is standard for the first 60-days as after the domain is registered. This is not WordPress.com policy, but an official policy of REMOVED, who manages .ca domains, and it can not be overwritten. You can reference their policy page here, and I can also confirm this is the policy for other domains at well, not only .ca domains. 
  
  I understand your frustration at feeling as though you do not have control over the domain you paid for, but I want to assure that the control over the domain is still in your hands. This transfer lock does not prevent you from taking action; the domain can still be connected to your new host Webador, and the REMOVEDrecords can still be managed through your WordPress.com dashboard to make any changes that you require. I'm happy to confirm that your domain has successfully been connected to your new site using A records, which loads correctly in my view. If you would like to share more about how the transfer specifically is impacting your site, we can take a look and help to recommend some specific options. I know you mentioned you wanted to avoid further back and forth, you can also reference our guide to mange your REMOVEDrecords here.
  
  The transfer lock will lift on January 14, 2026, at which point you will be able to unlock and transfer the domain to Webador as needed. Please know that the domain will then be set under another 60-day transfer lock at Webador, as is standard after a domain transfer. 
  
  As for the theme Bark, you have options here as well.  I can see that the theme has been successfully applied to your site, and the theme formatting and layout is in effect. If you mean that the design from the theme demo content is not applied automatically, you are correct. The theme demo is shown using the Blog Home template, which takes effect when you have updated your site settings to show your recent posts on the Home Page. You can set this up in your site Dashboard by going to Settings > Reading. You can then change the Homepage Displays setting to show 'Your latest posts', which would ensure that the demo Home page took effect. 
  
  You would then be able to update the Blog Home template by going to Appearance > Editor. In the Editor, select Templates from the list of options; you can then select the Blog Home template from the list, and begin to update the demo content with your own. We have a guide on working with the default Home page here, and our team is always ready to help advise if you have any questions while you work. 
  
  I hope that this has helped to address your concerns. Your domain is connected successfully to your Webador site, and can be transferred in less than a week, and you currently still have access to the Bark theme along with the option to use the theme demo content you expected. We will be happy to help if you have any further questions. 
  
  

• Initial Complaint

  Date:12/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20, 2023, I transferred my domain REMOVEDto WordPress.REMOVEDto take advantage of a promotional offer promising to cover transfer fees and add an extra year of REMOVEDJuly 2025, Automattic Inc. unilaterally suspended my domain without prior notice or REMOVEDinquiries through their ticketing system received only template responses. Direct email communication also went REMOVEDdirect communication failed, I filed a complaint with REMOVED(Case#REMOVED).REMOVED's final determination was:Regarding Transfer Denial: The registrar denied it citing "evidence of fraud." REMOVEDnoted this is a permitted denial reason under its policy but stated its review is limited to procedural compliance; it cannot evaluate the factual basis of the fraud claim.Regarding Domain Suspension: This was enacted under the registrar's Registration Agreement. REMOVEDstated it is not a party to that agreement and lacks authority to adjudicate related disputes.Consequently, REMOVEDclosed the case as outside its jurisdiction under the Registrar Accreditation Agreement (RAA).I then attempted to re-engage Automattic via email seeking resolution. Their only response was: "The domain will not be returned, and we will take no further action."My domain has now been suspended almost half a year, yet I remain uninformed of the specific reasons. Automattic has consistently failed to disclose any concrete details or evidence regarding the alleged "fraud".Why This Is Unfair:Lack of Transparency: The company has failed to provide clear evidence or details regarding the alleged "fraud."Violation of Agreement Terms: The suspension was based on vague clauses, but they have not demonstrated how my use violated these terms.Refusal to Engage: Despite attempts at resolution through direct communication and REMOVED, the company has refused to provide a reasonable resolution or meaningful explanation.

  Business Response

  Date: 12/23/2025

  We have reviewed this matter and previously responded through the REMOVEDcontractual compliance process. The actions taken were consistent with our Registrar Agreement, and the issue has already been reviewed and closed by REMOVED. We consider this matter resolved.

  Customer Answer

  Date: 12/24/2025

  
  Complaint: REMOVED
  
  I am rejecting this response because:

  I. Core Facts and Procedural Unfairness
  
  1. Vague Allegations, Lack of Evidence: Automattic/WordPress.REMOVEDhas denied my domain transfer request citing "fraud," yet has never provided me (the domain registrant) with any specific evidence, factual details, or a written explanation for this serious allegation. This deprives me of my fundamental rights as a customer to be informed and to defend myself.
  2. Violation of Basic Procedural Justice: According to general principles of domain dispute resolution, both the complainant and the respondent bear the burden of proof for their respective claims. Automattic made a unilateral determination of "fraud" but failed to fulfill its obligation to provide proof, rendering the process fundamentally unfair.
  3. Contrary to Good Business Practices: This conduct is inconsistent with the principles of transparent and fair customer service. The unilateral suspension of service and refusal to communicate REMOVEDconsumer rights.
  
  II. Exploiting Loopholes and the Dilemma of Appeal
  
  1. Limitations of the REMOVEDProcess: The review by REMOVED's REMOVEDis limited to confirming whether the registrar followed procedures (e.g., providing a reason for denial) and does not have the authority to assess the validity or sufficiency of the reason itself (such as "fraud"). Automattic has precisely exploited this limitation.
  2. Leaving the Consumer Without Recourse: Because REMOVEDdoes not conduct a substantive review and Automattic refuses to disclose its internal evidence, I, as a consumer, am left with no effective avenue for appeal within the REMOVEDframework, trapped in a situation where I am accused but cannot see the accusation to defend against it.
  3. Shifting Responsibility: Automattic's response, citing that REMOVEDhas closed the case as grounds for considering "this matter resolved," essentially shifts the burden of proof and explanationwhich should rightly rest with themonto a neutral procedural oversight body.
  
  III. Specific Demands and Proposed Solutions
  
  1. Request for Re-evaluation: Based on the information disclosed above or the proposed negotiation, I demand that Automattic re-evaluate its decision to suspend and deny the transfer of the domain REMOVED.
  2. Alternative Negotiation Proposal: To break the deadlock and resolve this issue promptly, I reiterate my good faith offer: if the alleged "fraud" is related to my legitimate use of a free transfer promotion on September 23, 2023, I am willing to repay the promotional discount amount. My core objective is to restore normal use or transfer rights for the domain REMOVED.
  3. Disclosure of Evidence and Explanation: I formally request that Automattic/WordPress.REMOVEDprovide all specific evidence, factual statements, and internal investigation records upon which its "fraud" determination was based.

  I believe the Better Business Bureau (BBB) plays a vital role in upholding market fairness and protecting consumer rights. This complaint is not only about the ownership of my personal domain but also touches on the broader principle that large technology companies should operate with transparency and accountability toward their customers. Thank you for taking the time to address this matter. I look forward to your fair judgment and response.

  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They closed my website without notice and with no proof of what was Spam. Which is ridiculous as I havent posted anything in months. They never reached out to me. I use this site for a business and they are costing me lots of money by removing it without proof of cause.

  Business Response

  Date: 10/29/2025

  Hello! We appreciate the time spent to help us improve our website and services. I understand you website was closed without notice or proof of spam, and never reached out. I can assure you that we would never close a site without informing the site owner via email. Please check the email address associated with the account that owns the site in question, and be sure to check any spam or junk folders.  

  If you still don't see an email, feel free to reach out to our support team via REMOVEDand we'd be happy to investigate! 

  As for reasons why the site was closed, it's impossible to say without knowing more details. I can share WordPress.com's Terms of Service. 

• Initial Complaint

  Date:10/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Tumblr (owned by Automattic Inc.) has repeatedly failed to act on multiple reports of defamation and targeted misuse of my identity, in violation of their own REMOVEDand anti-harassment policies. The defamatory material remains publicly visible here: REMOVEDcontains false, malicious, and reputation-harming statements that misrepresent me personally and have caused ongoing harm. Despite three formal complaints and follow-ups with Tumblrs REMOVEDteam, no corrective action was taken, and the users content remained online. I also contacted Automattic Inc., Tumblrs parent company, with the same documentation and received a similarly dismissive REMOVEDTALES OF REMOVEDLICENSE AGREEMENT.pdf serves as evidence under Clause XXI, outlining legal and moral protections under U.S. law. While opinion is acceptable, defamation is not. The post constitutes defamation or worse, targeting individuals with rhetoric intended to cancel or attack them.Tumblrs refusal to act allows this violation to persist, contradicting their stated commitment to community safety and anti-harassment enforcement, and may jeopardize their good-faith defense under Section 230 of the Communications Decency Act.For reference:Terms of Service: Harassment, bullying, threats, impersonation, or defamation.REMOVEDCommunity Guidelines: Malicious speech, slander, and personal attacks.REMOVEDI respectfully request that Tumblr / Automattic Inc. remove the defamatory content and enforce their policies.Respectfully submitted,Ocean Turn (REMOVED)

  Business Response

  Date: 10/28/2025

  We are not able to respond to issues such as this publicly, but we have received your request. If you have more details to add please reply to your existing email thread with us to share it and we will review it soon. 

• Initial Complaint

  Date:10/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this business one time for an extended video reading off REMOVEDseveral months ago. Was met with being called a bREMOVEDin the video by a fake reader who calls herself INJtarot from the U.K, didn't appreciate that scam so I allowed the 8.88 charged on my card to go through and from what I thought was completed a cancel and delete of the entire account. But low and behold WordPress can't let it go, here they come back again charging my account 8.88 monthly? For a subscription? Look this type of hack is really annoying, it not only is against my acceptance but my bank will have to close down my card and reproduce a new one which takes 7 to 8 business days to receive. This causes a problem on my end and these scammers think this is funny interrupting my life for a repeated hack of 8.88 I don't wish to pay. Now I demand they return it or repercussions will be met. Hacks are illegal and I won't play they're games. Stay out of my bank!

  Business Response

  Date: 10/14/2025

  Hi there,
  
  Thank you for reaching out to us and reporting this issue to the BBB.
  We have received your complaint, and we have been investigating the charges, and they are related to the website REMOVEDand for their service ARIES EXTENDED READINGS.

  I have deactivated this subscription for you but, unfortunately, as we are not the providers since the transaction is between you and the site owner, you must refer to
  their refund policies or contact them directly via their website. 
  They can issue the refund for the service.

  I checked their website, and found they shared their contact here: REMOVED
  it is best to reach out to them so they can assist.

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first purchased the domain name: REMOVEDon December 17, 2013. ---------- Forwarded message ----------From: WordPress.com Upgrades <REMOVED>Date: Tue, Dec 17, 2013 at 4:58 PM Subject: [WordPress.com] Payment receipt - ruthegoldstein To: REMOVEDDear REMOVED,The following WordPress.com upgrades were purchased or renewed successfully:Item: Domain Mapping for REMOVEDCost: $13.00 Item: Private Registration for REMOVEDCost: $8.00 Item: Domain Registration for REMOVEDCost: $5.00 ==============================TOTAL: $26.00 Transaction ID: REMOVEDThanks for blogging at WordPress.com!I paid $26 the yearly fee. I have receipts which I have forwarded to Wordpress. I had not realized that the automatic payments had stopped and had tried to add a new credit card as the old one had expired. I was also sent this:Renewal notice Dear REMOVED, This email is to notify you that the following product(s) is set to expire on the date(s) listed: REMOVED- 9/4/2025 REMOVED, the REMOVEDfor Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we send this renewal notice before a domain's expiration date. Please note: If auto-renew is enabled for your product(s), we'll automatically attempt to process a renewal for you before the expiration date(s). You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.NOTE: For certain TLDs, if renewals are not processed in the proper respective time frame, redemption fees may be applied and/or your domain name may be placed on non-renewal status. If you have any questions or concerns, please don't hesitate to get in touch with our Happiness Engineers via our contact form. Thank you for using WordPress.com! I paid for a service and no one will answer me.

  Business Response

  Date: 10/07/2025

  Hi!
  Thank you for reaching out with the details of the subscription.
  I see you've attached an email we sent you on the 5th of August, 2025. 
  The domain name was automatically renewed shortly after, as expected, and a receipt was sent to the account in charge of the billing.
  This is verifiable by checking the whois information of the domain name.
  Regarding the reply from support, I see that the first message you've sent us from the email address mentioned is no older than 24hours, and we've sent you a reply since. 
  That reply contains further information about how to access your account.
  If you have any additional questions, don't hesitate to reply to the email, we'd be happy to help ???
  
  

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23984027
  
  Hi,
  

  Thank you for this response. I had written more than 24 hours previously and wrote again because I had no received a response. I am very grateful for the BBB because I am now receiving regular responses, but that had not previously been the case. 
  REMOVEDrem; -webkit-text-size-adjust: 100%;">
  I am hopeful that customer service remains attentive and can resolve my issue - it makes absolutely no sense that I should receive an auto-renewal notice at my email address and then be told that my email address is not associated with the account being auto-renewed! 
  

  Ive communicated this and other problems with being shut out of my domain to the help desk. Unless Im once again left going around and around in circles proving that I have a paid subscription and only getting chatbot responses, I wont need to keep this complaint going.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/10/2025

  Hey there I completely understand how frustrating this has been, especially after reaching out multiple times without clear answers. Youve been very patient, and Im sorry for the confusion around your account access.
  
  Heres whats likely happening: accounts with only a domain registration (no paid plan) dont have direct chat or email support, which is why its been tricky to connect with our support team.
  
  To help sort this out, Ill reach out directly to the email address linked to your WordPress.com account that owns the domain. Thatll let us verify ownership and help you regain access so you can manage your renewal properly.
  
  Thanks again for your patience well make sure you dont have to keep going in circles.

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  

  One thing to note is that I hadnt received a response until I complained on BBB. I did indeed have a paid account and subscription. Its unclear to me how another account was created as the original email address that I used for the paid subscription was still in use.

  Im grateful for the BBB reaching out on my behalf because I dont think I would have gotten through to a human otherwise. I understand that Wordpress will only provide customer service to people with a paid subscription, but when the chatbot cant find my paid account, that is not helpful.

  My issue is now resolved. Thank you!

  
  
  REMOVED

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $329.25 by Wordpress for a purchase I did not make on September 11, 2025. I did not purchase a Wordpress Business account and I was charged for this service. I filed a REMOVEDdispute and Wordpress is trying to tell me that I have to cancel the dispute for them to be able to refund my money. I spoke with REMOVEDand they confirmed this was false and that if I cancelled the dispute, then Automatic would not be required to resolve the issue. This appears to be a situation that the business is trying to get me to cancel a dispute that would remove their accountability so they would not have to refund me the money they owe me for a charge I did not make and have cancelled immediately.

  Business Response

  Date: 09/26/2025

  Hi there,

  We have reviewed the complainant's case and are in contact with them through our support channels

  Furthermore, we have already issued the refund for the claimed charge that will arrive in their account in 5 to 10 business days.

  With Best Regards,

  REMOVEDZ

  Happiness Engineer @ WordPress.com

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 21, 2025, I sent an alarming report to Wordpress.com and even an email, alerting them of what I witnessed on a blog post for a public figure. The man behind the blog is (allegedly) a lawyer who has been nonstop posting, harassing, and stalking the public figure since 2015 - at least. He has even obtained photos of the guy that, his inner circle and friends, are not aware about. I don't k now HOW he get childhood photos of the public figure, but it clearly shows the attorney involved is unhinged.Wordpress responded by saying that the individual running the blog is NOT violating their terms of service, which is ridiculous, because all the guy has done is put "legal" terms and descriptions but it doesn't matter. There needs to be a full fledged investigation because the guy is NOT well in the head. I also took screenshots and have attached the correspondence with Wordpress.com, what I witnessed in the comments section of his blog post where he threatened a user when the commenter - based on the implication - warned him that his personal info was on another website because of how much information he has already divulged about himself as well.Instead of taking a step back, he doubled down and threatened to dox the individual. As previously stated, Wordpress refuses to remove his blog or do anything about this. Because I worry that this correspondence might have my phone number included, I have given out an alternate number for this report's sake. I can be reached at the email posted above if any information needs to be confirmed. Thank you.

  Business Response

  Date: 08/05/2025

  Hello,

  Thanks for reaching out. I took a look at your previous emails with us. Your reports have been reviewed by five of our staff, and as we explained in our replies, the information you're referring to on the site is not considered to be a violation of the WordPress.com policy regarding the posting of personally identifiable information.

  As previously recommended: if you havent already, you may wish to look for a contact form on the site or check if commenting is enabled. This is the quickest way to try to contact the site owner, though keep in mind that it is their choice whether or not they respond or comply with your request. You can learn how to leave a comment here:

  REMOVED
   
  If you believe that any other content on the blog violates our User Guidelines, please provide us with the following information to help us investigate:
   
  - The specific URL of the post, page, image, or comment being reported.
  - Quotations or citations of the text or other content you are reporting.
  - An explanation as to how this content is in violation of our Terms of Service or our User Guidelines. 

  We understand that this decision may not be what you were hoping for, but please know that we take all reports seriously and strive to apply our policies fairly and consistently.

  Regards,
  Automattic Trust & Safety