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Business Profile

Web Hosting

WordPress.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a domain nuyoucareco.com with an additional service to build a website their system was way to complicated I cancelled I want a full refund not only $30 which is what they mentioned would be as I canceled online I want the access code so my web developers can transfer and use the .com i purchased

      Business Response

      Date: 08/13/2022

      Hi there!


      Domain name subscriptions can be refunded within 96hour of their purchase, as explained in our guide here:

      * https://wordpress.com/support/refunds/


      To move a domain name to another domain provider, canceling it is the least recommended approach given that domain names go through a relatively lengthy process before being available on the market again, as explained here: https://wordpress.com/support/domains/domain-expiration/


      Instead, you can follow this guide to move your domain name:

      * https://wordpress.com/support/domains/#move-a-domain-name


      For additional questions regarding your domain name subscriptions, you can reach out to us directly via https://wordpress.com/help/contact and we will be happy to assist!

      Best,


      Customer Answer

      Date: 08/15/2022

       
      Complaint: 17706314

      I am rejecting this response because: The platform is not what is says it is and I want a full refund. and since they are going to be difficult I want to cancel the domain purchase now also and want a full refund for that too 

      Sincerely,

      ***************************

      Business Response

      Date: 08/18/2022

      Hello again ****


      > I am rejecting this response because: The platform is not what is says it is and I want a full refund. and since they are going to be difficult I want to cancel the domain purchase now also and want a full refund for that too


      Thank you for your feedback. As we explained in our initial response, we can only issue a refund for a domain within 96 hours of a purchase. This would also require us to cancel the domain. There is a real risk that you could lose the domain if it is cancelled.


      Instead, you can point the domain to your new hosting service using this guide: https://wordpress.com/en/support/domains/custom-dns/


      New domains can't be transferred for 60 days. This time period expires at the end of September. After that, you can transfer the domain by following this guide: https://wordpress.com/en/support/move-domain/transfer-domain-registration/


      You also mentioned that you want to move your content too. You can export your site content and migrate it to another hosting service by following this guide: https://wordpress.com/support/export/

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17706314

      I am rejecting this response because: I will leave the domain but still want a full refund for the other stuff they are not what I expected. please more forward to arbitration 

      Sincerely,

      ***************************

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