Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried their Trial hosting, pointed my domain at the trial site, and canceled within trial. Closed the account. They have kept my domain and won't let it transfer out. Cannot access the account or contact support in any way.

  Business Response

  Date: 07/20/2025

  Hi there,
  
  I reviewed the account linked to the email you provided and can confirm that we refunded the full amount paid when the plan was canceled.
  
  Regarding the domain, there's a standard 60-day transfer block applied to all domains when they're purchased or transferred to a registrar. This is a common policy across all domain registrars. You can find more details about the transfer block here: [********************************************************************](********************************************************************)
  
  I also noticed that the account linked to this email has been deleted. To access your domain, you'll need to reactivate your account. From there, you'll be able to view the domain's purchase/transfer date and initiate a transfer once the hold is lifted.
  
  I hope this information is helpful for you, and you have a lovely rest of your day. Should you have any further questions, you can reach out support team here: ***********************************************

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23624209
  
  I am rejecting this response because:

  Your system will not allow me to reinstate my account. I don't have any of the 3 options I need to provide.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/21/2025

  Greetings, Sunil

  Thank you for getting back to us. When you say you do not have any of the items required to recover your account do you mean the three options listed here?
  **************************************************************************************

  If so, the option most of our clients find fastest is the transaction number. Since you paid for a domain transfer, you should be able to find this information in the emailed receipt to the address you had on file for you the account. Alternatively, the identifiers on this transaction on your bank statement will also provide the information needed. There is a link on the guide I've shared above with more information on where you can locate a transaction number if needed.

  There's a chance though that even that would not be needed. When you closed your account, our system will have sent an email with a link you can click if you closed the account in error, or if you have changed your mind. If you can locate that email in your inbox, the link provided there should allow you to regain access to your account so we can try to help with the recovery of your domain name.

  If that doesn't work, you can also email us directly from the address you used to create the account. That will also allow us to help you restore it. Please send an email to ******************************* and we'll be very happy to assist. Please don't send any account info like transaction numbers or email addresses here on this platform - that's private information related to your account's security, and we want to keep everything safe and secure for you!

  Our team is standing by to assist. When you have a moment, please email us at ******************************* so we can help get this sorted out for you. Please contact us as soon as possible, as your account data is purged 30 days after your account is closed, and that will make it more challenging to fix things. Your domain name, because it was cancelled prior to your account closure, is also in a tenuous position. Cancelled domains, having been released by their previous owner, can go to someone new in an auction or other means. The sooner we hear from you at ******************************* the better able we will be to try and resolve these issues for you!

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this happened 7/8 around 1100pm til early hours 7/9 first business was a scam, i got a little upset with them and cant report it but they charged me $200 and didnt end up helping me. i ended up back to wordpress help, the first thing you see when you open the chat is the first fix is $1. nothing else no disclaimer no added nothing. i get the help and she said itll be $149, i said i dont have that another company just took $200 from me and i got overdrafted, i didnt have it. so she said it could be $1-$10 for the fix but then immediately came back and said actually its $99 per the team. i have screenshots of the chat and receipts that i paid for it. top chat clearly started first fix is $1 and no ties to it. i believe i was overcharged and when i questioned it she said i told you it would take longer than 15 minutes also have that in screenshots. she said itll could be up to a three hour fix, i paid it at 12:40, she didnt get it started until 12:45. clearly stated at top, and she even went to look into it. so not only did i loose $200, but another $149 and 2 overdraft fees

  Business Response

  Date: 07/19/2025

  Hi there,
  
  Thank you for reaching out to WordPress.com this.
  
  The information provided with the complaint shows that the support was provided by the team at ******************************, not the support team for WordPress.com. They can be contacted through this page: *****************************************
  
  Moreover, the site in question (**************************************) is hosted on WP Engine servers (*********************), and their support team can be reached through their help center here: *********************support. WP Engine is using the same open-source WordPress software to offer its hosting but is a separate company from WordPress.com. We explain that difference in our blog post here: *****************************************************************************************************************;
  
  Based on the above, neither WordPress.com's hosting nor support team is the subject of this complaint, and we are unable to provide further assistance in its resolution.
  Our official support options are listed on our public guide page: ************************************************************
  
  I hope the information I shared provides clear next steps towards a satisfying resolution of this complaint.
  
  With best regards,
  *** Z
  
  WordPress.com Happiness Engineer

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23574124
  
  I am rejecting this response because:
  The issue was they advertised help for $1 for the first time help, which it was, and then proceeded to say it was going to be $149 for the help and it wasnt ever fully resolved and they wanted me to pay again later in the week 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/21/2025

  Hello,

  > I am rejecting this response because:
  The issue was they advertised help for $1 for the first time help, which it was, and then proceeded to say it was going to be $149 for the help and it wasnt ever fully resolved and they wanted me to pay again later in the week 

  I agree that the company that charged you for support that was not provided to you should resolve this. However, WordPress.com is not the company you were chatting with.

  I reviewed the screenshots you sent, and it appears that this chat may have been started with the support team at ******************************. If so, I would suggest submitting your complaint to the BBB for the ****************************** company so that you can get a resolution.
  
  Best, 
  
  WordPress.com Happiness Engineer
  

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a website subscription from WordPress years ago, like back in 2016. I canceled my subscription from them around about 2018 or so. I then realized they were still charging my account. I removed all of my details off the website, and tried to remove my card information, I have even gotten a new card since them. I also have reached out to them several times to inform I DO NOT WANT YOUR BUSINESS AND TO STOP CHARGING ME. I even reported the charge as not approved on my card, yet somehow years later they are still charging me! THIS IS ROBBERY! I have not wanted, used and canceled their service years ago!

  Business Response

  Date: 05/14/2025

  Hi *******!

  We're sorry to hear there's been some confusion regarding the billing on your account. I've issued a refund for the most recent transaction for you and cancelled the subscription it was renewing. I also looked into why this had happened to be sure it wasn't something that would happen again.

  From what I can see in the history of the account these transactions fall under:
  - A Premium Plan was purchased for the website in June of 2019.
  - A domain connection for ***************** was added at the same time. The connection fee was waived at the time as benefit of the Premium Plan mentioned above.
  - The Premium Plan was cancelled shortly after it was purchased, but the domain connection was not - and without a paid plan to accompany it, that domain connection became a paid upgrade on a renewing subscription, so the payment method on the original transaction when the Plan and Connection were purchase has continued to be used for the regularly scheduled renewals.

  As mentioned above, I've issued a refund for the most recent charge shown in the screenshot you provided. For help/info on the previous transactions, please send an email to ******************************** preferably from the address associated with your old account if possible. If not, please include the same screenshot you submitted here so we can identify the transaction and confirm you as the purchaser.

  I also noticed you mentioned contacting us about this previously, and I apologize that this wasn't addressed sooner. I did try to locate those correspondences to look into the matter, but I don't see any contacts regarding refunds on the account that made the purchases, or from the email address used for this message. It's possible we didn't recieve those messages, or maybe our replies to you weren't delivered. We're happy to look into this further for you through the email address I've shared above. When you reach out please watch for a reply. Also, if you reference Ticket #******* in your email it will help locate the details and notes of the issue for you.

  We look forward to hearing from you to resolve this issue soon!

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 2, 2023, I transferred my domain ************* to Wordpress.com, because Wordpress.com ("**") was offering a deal that offered complimentary transfer and free first year:"Well pay all your fees, plus an extra year of registration." **************************** However, I now find myself unable to locate and access my domain from my ** account, even though the domain is shown as being listed on and managed by the ** registrar:1. ********************************************************** (Registrar URL: Wordpress.com)2. ******************************************* (Registrar URL: **************************************, where Automattic owns Wordpress.com) I have tried to reach human support at **, but unable to. Here is my "Catch22" conversation with **'s bot: Me: "I had a website ************* that I transferred over from ****** Domains on Sep 2, 2023. I can no longer find it in my account. Please help!"**: "Since this involves a domain transfer and you're unable to locate your domain, this is a serious concern that should be addressed promptly to ensure you don't lose access to your domain. Please type 'connect me to a human' and I'll help escalate this to our support team who can investigate your domain status and help recover access to your site."Me: "connect me to a human" **: "It sounds like you want to talk to a human. Human support is only available for our paid plans."Me: "I cannot pay for a plan for a domain that does NOT exist."**: "You're absolutely right - you shouldn't pay for a plan when you can't even access your domain. This is a serious situation involving a potentially lost domain, and it definitely requires immediate attention from our support team. I'm working to connect you with a Happiness Engineer who can:Track down your domain ************* Help restore your access Please remain on this chat and a support team member will assist you shortly." But no one joins the chat for hours. Please help me retrieve my domain!

  Business Response

  Date: 04/15/2025

  Thank you for reaching out about your domain name! We'd be happy to help you track it down.

  This kind of issue is often caused by someone owning more than one WordPress.com account, and logging in to the wrong one. If you have multiple accounts, please log in and double check that the domain isn't owned by one of them. If you have more than one active email address, please try searching your inboxes for emails from WordPress.com? That might reveal a second account that has what you're looking for.

  If you still aren't able to locate the domain name, please contact our support team directly - I know you tried that before and were unsuccessful, so to make sure you reach us, please follow these specific steps:
  
  1. Log in to your WordPress.com account and open support just like you did before
  2. Tell the bot "connect me to a human"
  3. If it asks for context on your problem say something simple like "I can't find my domain" and then reply to additional messages with ""connect me to a human"
  4. The bot will provide a timeframe for a Happiness Engineer to respond - at that point your message is on our to-do list. You should get a reply right away or within a few minutes, but if we're actively helping other customers we might need to follow up later in the day, but we will get back to you.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HellSubject: Urgent Assistance Required: Account Access Issue Hello,Today, I created a WordPress account and paid for my website. However, I am extremely concerned because it has been over an hour since my payment, and I still cannot access my account. I have searched for options to contact support but found none, which only adds to my frustration. It feels as though I have been unfairly locked out of my account without any means of receiving assistance.I would greatly appreciate immediate support to resolve this issue, as it is crucial for me to regain access to my account and ensure that my subscription is active.Thank you.

  Business Response

  Date: 03/17/2025

  Hello there!
  
  I am really sorry for the trouble you are facing and I am happy to help you!
  
  To help us locate your account, could you share the email address you used to create your account and your website address?
  
  Looking forward to hearing from you and helping you further!

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my blog *************** for months. I get emails occasionally at the email address above, although password resets go to *********************** I have reset my password, but either I get a blank screen, or I am taken to my demwritepress template from when I wrote for them. I recently received an email that I am about to be charged my annual subscription fee for the **** I attempted again to get in so I could cancel it and not get charged, I hit the same brick walls. I have attempted to contact customer service, it tells me that I cannot speak to a live person since I am not a paying customer and directs me to the chat forums. I am filing this complaint because I paid for a service I cannot access, and they are about to charge me $118 on March 15th, and are not letting in to stop the charge. Please help.

  Business Response

  Date: 02/21/2025

  Hi *****,
  
  I understand how frustrating this must be, and I appreciate you reaching out so we can help get this sorted.
  
  It looks like your site, ***********, is linked to a WordPress.com account under the email ************************************ This type of email is generated when signing up with "Sign in with *****," which can sometimes cause confusion if you expected your usual email to be associated with the account. Additionally, we found two other accounts under ********************** and ********************** that also belong to you.
  
  To prevent any unwanted charges, Ive disabled auto-renew on your subscription, so you wont be billed the $118 on March 15. Since the last payment was made a year ago, its past our refund window, so Im unable to issue a refund for that charge.
  
  If you need help regaining access to the account tied to ************************************ please email us at ******************************* from either ********************** or **********************, referencing ticket #*******, and well help get everything sorted for you.
  
  Looking forward to resolving this for you!

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone started a WordPress account under my email and I am getting emails sent to me for marketing because this hacker used my email. I am a Producer in the entertainment industry with a law degree from *******. I tried to contact someone at Word Press but they want you to pay $8 to talk to support. Why should I have to pay for support if I never created the account. I am also the west coast editor of a magazine that is hosted on Word Press and this does not make me trust this company. I want to make sure my email is never used again. Word Press should provide an option to be contacted for people on their page to contact them when someone illegally uses their email. Please do not allow people to set up accounts that you cannot verify their identity.

  Business Response

  Date: 02/08/2025

  Hi there,
  
  We are so sorry to hear that someone else started a WordPress.com account using your email address without your authorization. 
  
  We will be sending an email to ********************************** to discuss this and assist you further. Please kindly keep your eyes on your email address and respond to it.
  
  Thank you. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wordpress.com 1) charged my bank account $540 with no warning beforehand to give me an opportunity to cancel the subscription 2) issued a fake receipt on the website. Was supposed to get a refund within 7-10 business days & didn't actually get it. 3) Have no human beings to talk to to resolve the issue. No customer service. They talk about getting help from "Happiness Engineers"? Excuse me? If those do exist, there's no link to talk to them of any kind. This is typical of what we're headed for as a society with AI replacing actual labor. It's just a loop back to FAQ's over & over again with no resolution. This is really bad User Experience & proves how unethical businesses can get away with being. I dont have $540 to throw away. I'm unemployed. I need that money back. They said they refunded me 1/3/25. It is now ************ still haven't gotten it. That is way more than 7-10 business days.

  Business Response

  Date: 02/03/2025

  Hi there,

  
  We're sorry to see you go and for any frustration you experienced with our support. Ive checked your account and can confirm that the refund has been processed. If you still have trouble finding it on your bank statement, please reach out to us at *********************************************************.

  Best,

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Word Press Intentionally makes everything difficult so most everyone has to hire a Website Designer to make a Website Word Press templates the Text covers hole page ****** to Big or to small and Picture to Big or made smaller cant be moved around much a Small Picture takes 1/2 Page and can not add 2 Pictures . Word Press needs Template upload pictures can be resized and Text Box that right size or Adjusted. Making a Website should take 3 minuets upload 1 Picture and copy **************** save publish website done Site Builder Website does not Work with ****** Console submit site ****** All Word Press Instructions do not work and Word Press has no Phone Number To change the default size of the text box, while in your dashboard go to Settings > = 100% nothing says Setting so How do you find Settings Computer Mouse does not Resize TEXT Box has to be done with HTML Tags DOES not Work To indent text i WordPress rich text editor, select the text you want to indent, then locate the "Indent" button on the formatting toolbar which usually appears as an arrow pointing right 100% nobody wins in Court and all People have zero rights so Wordpress intentionally make everything difficult to exclude Poor People

  Business Response

  Date: 01/19/2025

  Hello ****

  Thank you for your message. It seems like you have difficulty with some initial formatting on your site. The issues you raised seem partly due to the theme you may be using. We can also clarify some of the other features you asked for help with. In order to do this, please would you share your website's address so we can see how best to help you.

  If your site is hosted on WordPress.com, our support team can take a closer look at your site and guide you further. If your WordPress site is hosted with another hosting service, we can share some helpful resources and point you in the right direction.

  Customer Answer

  Date: 01/20/2025

  I am rejecting this response because: Word press should provide Template with Word Text correct side margins like Book Text 200 Pages all on single Page so Copy and Paste 200 Pages and add Picture takes 5 minuets to make a Website the Word press Picture does not resize well only allows one Picture that has space fore 3 identical size

  All People Have zero rights in Court when 100% nobody wins in Court then Word Press makes everything not work to force most everyone to hire a Professional 

  My Website **********

  Open Template there Four 1.5 inch picture in row takes 1.75 inch space so 100% only upload 4 pictures then copy and paste TEXT should take 4 minuets make website   

  Do not want to spend 6 months trying to figure out how to resize TEXT and Picture Box 

  Its Nice Support Gives Word Press instructions all do not work good you Change Margin Size then text does not Save Upload to Internet 

  Visit your sites dashboard. 
  Navigate to Appearance ? Editor. 
  Choose "Styles" in the sidebar. 
  Select the "Layout" option. 
  Under "Dimensions," you can adjust the default width values for "Content" and "Wide" settings. 
  Optionally, adjust padding and block spacing. 
  Click the "Save" button to save the changes. 

  We used the following support guides to generate this answer. You can review them for further help: 
  Switch from a Classic Theme to a Block Theme 
  Converting an HTML Website to WordPress 
  Get Help With CSS 
  Getting Started on WordPress.com 
  Microsoft Word 
  Change the Width of a Block 
  Use the Site Editor 
  Editor Command Palette 

   

   

  Business Response

  Date: 01/24/2025

  Hi ****, 
  
  Thank you very much for the reply. 
  
  Your site, **********, while running on WordPress, is not hosted with WordPress.com. Rather, it's running a self-hosted version of WordPress.  WordPress comes in two varieties: a managed hosting option (us) and a DIY version (like what GoDaddy offers). More on the differences can be read about this at **************************************************.
  
  In the meantime, we can recommend reaching out to your site's host for more assistance. We also offer a free migration service to WordPress.com. If you're interested, have a look at *********************************************************************;

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or amout March 24, 2024 in error I had purchased a service that I didn't need from WrodPress for the amount totalling $46.66, as you can see the attached receipt. I then contacted WordPress to inform them of the error and I was promised a refund which I am yet to receive nearly ONE YEAR LATER.

  Business Response

  Date: 01/03/2025

  We have no emails from the account attached to this particular purchase. In addition, customers can cancel their own purchase at any time, without ever contacting support. Cancelling does not require an email, phone call, or anything else. Just to log in and cancel the purchase, which can still be done by the complainant.

  This could have been done by the customer at any time in the last 8 months. On our end we've disabled auto-renewal so that they will not be charged again, due to this complaint.