Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from the *** that my social security number was used to setup up an account with woocommerce. Apparently someone stole my identity and made $31,000 using woocommerce. Now the *** wants me to to pay income tax on the money someone else received! I cannot get a hold of anyone at woocommerce to sort this out! I have sent countless emails pleading for someone to get back to me so I can obtain some kind of documentation to prove to the *** this was identity theft. There is no phone number to contact them listed anywhere in their website. Only a useless email address that sends back an automated reply stating that they are very busy! PLEASE HELP! The *** wants me to pay them $15,000 in a week.

  Business Response

  Date: 09/05/2023

  Hi there,

  Just wanted to confirm that we already discussed this over an email and the matter seems to be resolved for now. If you need anything else, don't hesitate to reply back to the email. 

  Best,

• Initial Complaint

  Date:08/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WOO COMMERCE BACKED A COMPANY CALLED ****** OFFICIAL THAT IS A SCAM **** THAT TOOK 163 DOLLARS FOR SHOES HE NEVER GOT AND IN THE CONFIRMATION E MAIL IS WOO COMMERCE AT THE BOTTOM MY SON HAD TO START SCHOOL WITH OLD SHOES AND THE **** FOR ****** OFFICIAL IS A SCAM AND A PHONY ORDER NUMBER WAS GIVEN HOW CAN WOO COMMERCE EVEN ATTACH THERE NAME AT ALL MY SON IS HURT BEHIND THIS AND OUT OF HIS MONEY SHAME ON WOO COMMERCE FOR SUPPORTING THESE SCAMMERS

  Business Response

  Date: 09/03/2023

  Hello there, 

  Can you please share the exact *** of the domain of the site with the problem? Unfortunately the name ******* OFFICIAL" does not help as it's not unique. However, if you can provide the *** of the site, we could investigate more. Maybe it's something like www.jordanofficial.com or similar. 

  Check your email of purchase confirmation to search for the domain name and we will take a look at this site to see if we can solve the problem. 

  Thank you.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year, I attempted to start a business page on WP because my personal site was getting attention. It was supposed to be for T-shirts. I did use the site to advertise some shirts, to let my other subscribers know what was coming... It got attention. However, the site setup is so disorganized it's hard to believe anyone can make a profit on a WP site, and it's no wonder they're pushing for subscriptions toward blog pages. Anyway, I cancelled the site last weekend for both the .blog and the .com setups. The site name was previously purchased and submitted for legitimate business name and tax purposes--keeping on the up and up. I finally got so frustrated, not being able to get beyond their AI "consultants," I opted for email, and was stunned to get an immediate response! SURPRISE! AI again! I understand they still have a couple of days to get that sizable refund in my bank, but how in the h*** can I do business, much less set up my site elsewhere, if I can't get possession of the *** information? I have no idea how many times I've attempted, but I am aware that hours of irreplaceable time has been involved that I'm unable to collect pay for. This is by far the worst experience I've had with any website that's supposed to be able to create an income. Not only have months been wasted, but the past week trying to undo it ---AI CONTINUES INTERCEPTING, and ALL of the monies should be returned, due to this ungodly nuisance of lacking customer support.Also, I've notified them, without response, that my banking info has changed. Until I can speak with someone, I won't get the return anyway.... so far beyond ridiculous I can't put it into words, and I'm a writer. ********!The attached the ONLY "access" to my website.

  Business Response

  Date: 08/15/2023

  Hi, 

  I understand that you've canceled your WordPress.com website and domain names due to the difficulties you encountered while setting up your business page. It's disappointing to hear that our platform didn't meet your expectations, and I'm truly sorry for any inconvenience this has caused you.

  Regarding the *** information and domain ownership, having control over these aspects is important, especially when you're considering moving your website elsewhere. However, since you've canceled your domain names, the only option to regain control is by restoration of these domain names which comes with an additional cost of $80 per domain.

  If you decide you wish to restore your domain names and regain access to your website's *** information, please feel free to contact us.

  I also want to address your frustration with our customer support system. It's clear that the interaction with our AI consultants didn't provide the level of assistance you needed. Please know that we are continuously working to improve our support systems and provide more personalized assistance to our users.
  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20422557
  
  I am rejecting this response because:

  The AI messages which I complained to shouldnt be offended, as AI has no feelings, so no one is truly upset.

  The information posted on my Mother in the Jungle blog via Wordpress simply states relevant facts about your payscale, phone numbers, email addresses, and other useful information found on public websites. Im sure theres moreand Im quite a good research freak. ?? 

  However, ************ told me that she would reinstate my domain so it could be transferred. If you pull up my file, youll see the reference. However, if you need me to show that letter to everyone on the BBB page or on the my blog, I can do that for you. Let me know what you would like to do, or I can figure it out on my own. Im a fairly dedicated worker.

  In the meantime, youre encouraged to keep your eyes peeled about any factual reports concerning anyone else Ive encountered from Wordpress who feels Im doing anything wrong. (Imagine, asking me for $80 more when you just stole $360 from me.) ?? Youre cute.

  Im certain youre as nice as *****, not at all like Afzal_Pansuvi, and youll do your very best to help me out with this unfortunate incident weve found ourselves in. 

  Unfortunately, Ill be turning down your generous offer to reinstate my account for $80 so that I can transfer it. Its logical that if Wordpress CAN activate my site for an $80 profit, they could activate it for a transfer as was offered earlier, right?

  Just DesShirts will need to be reactivated and transferred to avoid further action.

   Oh yeah, good work adding in the time clause beneath each of the website packagesfinally.

  I guess I protected someone, eh?

  So, Mother in the Jungle wont expire until February, ****. Is that right? Because as long as I am able to prove everything Im sayingwhich I am, my site, Mother in the Jungle, will be posting quite regularly. Fun posts, I hope, later.

  Your valiant efforts in protecting your own income not really appreciated. Talk to you soon?

  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear wordpress executive,i need you to remove this header from my blog for ***************************************************************************** it says: Find Out Why Coast Managment Extorted $2,000.00 From Me! at the top get rid of it please,************************** thank you,****** ******************* blogger

  Business Response

  Date: 07/27/2023

  Hi ******,

  Thank you for contacting us regarding your query, happy to help.
  

  >dear wordpress executive, i need you to remove this header from my blog for ***************************************************************************** it says:   Find Out Why Coast Managment Extorted $2,000.00 From Me!    at the top get rid of it please, **************************

  The text `Find Out Why Coast Managment Extorted $2,000.00 From Me!` is set as the site title, you can change/fix that from Settings ? General ? Site Title.

  You can contact back to us on Livechat (*******************************************) or reply back to this email and we will be here to help.

  Best,

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear wordpress executive,i have a wordpress account, however, it says on wordpress that it is NOT published hyet!when will my blog/review get published?here is a copy of the url link:****************************************************************************************************************** thank you,sincerely yours,****** ******************* /hps

  Business Response

  Date: 07/25/2023

  Hi there! 

  You can decide when to launch your site if you go into your WordPress.com account and your navigate inside your Dashboard to My Site ? Settings ? General ? Launch Site.

  Once there, please click on the "Launch site" button and the site will be immediately online. 

  I also sent you an email to the address of the WordPress.com account linked to this site giving you more information regarding this issue. 

  Thanks! 

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20336846
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  I AM STILL HAVING TROUBLE DOING THIS AND I THINK I LOST THE ***** YOU SENT TO ME,

  PERHAPS U CAN RESEND IT TO ME

   

  THX

   

  ****** *******************

  Business Response

  Date: 07/31/2023

  
  Hi there!
  
  I have sent a new email to the email address set as account email of the ********************** account linked to your site ************************************************* with the instructions to launch your site.
  
  Here's a support guide from us showing the steps you need to take to launch your site which you can follow as well: **********************************************************************************
  
  We do not decide when the site will be online, this is something that only the site owner can decide. You can launch your site when you think it is ready by going to your WordPress.com account and navigating inside your Dashboard to My Site > Settings > General > and then scrolling down to find the "Launch Site" button. Clicking that button will launch your site and make it visible for Public.
  
  Have a wonderful day!
  

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20336846
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

   I have told the company in an email and the executives that I am having serious problems with their non friendly user website and even within structures. I'm stoned on having any luck they have no customer service support they don't care about people they just terrible money they could have called my phone number. From a blocked number and assisted me like a normal person and still treating me like garbage or like a robot or like somebody from the street like A. Stray dog I am a human being and I have been extremely this respect that I am going to look for other blogging company to work with that has real customer phone service  because this cheap company does not!

  NEGATIVE REVIEWS ABOUT THIS EXPERIENCE WILL BE PUBLISHED ON SOCIAL MEDIA!

   

  ********************************;

  ************** 

• Initial Complaint

  Date:07/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my blog in November 2020.I've spent $1,341.20.I don't think that WordPress/Jetpack is providing accurate statistics, or that they are fully protecting my site.The nature of the dispute is that I don't think that WordPress is taking my concerns seriously and looking deep enough into this problem.They have answered my questions. Or, at least they have attempted to answer them. But they haven't fully answered them, and at this point, it's going in circles.The account is emmalinesavenue.com.

  Business Response

  Date: 07/18/2023

  Hi There,
  
  Our team has carefully analysed your complaint.

  We would like to start by stating that we are truly sorry if your experience with WordPress.com and WordPress.com support hasn't been to your expectations.
  We are constantly working to improve and feedback such as yours helps as continue moving forward.
  
  Upon further analysis our team did find there is an issue with the way some statistics are presented.
  This has been reported to our developers and they are working on this issue as I type my reply.

  Developer reports are addressed on severity. As these issues are usually complex in nature, they may take a while to investigate.
  Thanks for your understanding and for taking the time to bring this to our attention.

  Please don't hesitate to contact our team if you need further clarification.
  It is usually best to reach out to us directly as we will be able to provide more detailed information through our verified support channels.

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 16, 2023 at 5:09pm I requested a refund for my upgrade because I misunderstood what they were going to end up charging me. Their chat system stated that I was being connected with a Happiness Engineer. If they didn't reply they'd follow up through email. It is now July 2, 2023 and I still have not received a response nor an email.I reached out again on...- June 19, 2023 at 3:33pm...no response.- June 21, 2023 at 9:40am...no response.- June 23, 2023 at 1:05pm...no response.- June 28, 2023 at 4:36pm...no response.- June 29, 2023 at 8:00am...no response.- July 02, 2023 at 5:36am...no response.I want a full refund at this point.

  Business Response

  Date: 07/10/2023

  Hi there, we apologise your subsequent support messages were not addressed and can confirm that we are able to downgrade ************ plan as requested. 

  Since we need to share some account-specific personal and financial data, I would like you to respond to an email we've just sent to your registered email address with us. We'll keep an eye out for your reply and address this with you as soon as possible.

  Looking forward to hearing from you there soon.

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20265706
  
  I am rejecting this response because they have not followed through with their offer nor have they even responded about my response to their offer nor my request to receive a full refund. Once again, they are not responding.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/31/2023

  Hello there, 

  We have checked on your WordPress.com account and we see the site and the account have been deleted. The refund for the plan are also completed from our end. 

  We apologise for the time we took to provide support. Thanks for sending us a message with this issue. 

  Let us know if we can help in any other way. Thank you. 

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business website called bodymindsoulshamanichealing.com is on bluehost.com *************) domain and website builder support is from wordpress.com *************). On 22 June, 2023 at around 3:45 to 4pm est, as I called wordpress.com to update my website, they connected me through GoTo meeting and asked to share my screen which showed my website. I was placed on hold and within few minutes noticed on my computer screen, very confidential and private files that I had not opened, were being opened. I asked if he (Mr. ** was opening my files and the answer was no. I tried to take control of the mouse and it was not available to me. At this point after few minutes of trying to get control of my computer, I crashed the system and hung up the phone. Called the same number to ask for a manager or customer service. spend a lot of time on the phone trying to get them to understand that there was data breach and potential identity theft. Response was "we are not allowed to do that/access". Manager (Mr. ** called me around 6 pm est and said they have launched an investigation. I asked to look for key strokes from the time (around 4 pm est on 22 June 2023) my computer was connected to their GoTo meeting and to inform me of the outcome. Along with everything else I am doing post the incident, I need to know how much and what information was stolen from my system. This is not good business practices or safe business practices for this Company in serving its customers who are also paying customers for their trusted service. Poor oversight, business practices, non professionalism and lacks integrity.The data breach was serious with personal information. Since then there is a FTC report filed for data breach and ss fraud alert completed.My website update is on hold at this time since I do not trust the person who may be on the other end of the phone coming to help, who sees all my credentials on their website and I do not know who they are and what they are up to!

  Business Response

  Date: 06/29/2023

  Hello,

  Thank you for getting in touch with us. The experience you've described sounds awful, and we want to do what we can to support you in this.

  We see that your site is a self-hosted WordPress installation on Bluehost, and that you have a Jetpack account with **********************. We have seen no indication that your Jetpack account has been compromised. Because the site itself is hosted on Bluehost, you would need to work with their support team for assistance with securing your account there.

  We also want to clarify that our support options include live chat and email support only (************************************************************). We do not ever offer any kind of phone support, and can confirm that the phone number you called was not in any way associated with WordPress.com or Automattic, **** In all likelihood, this was a fake support site intended to get access to sensitive information. As such, we strongly recommend that you work with Bluehost to secure your account.

  If you have any other information about the people you contacted, such as a website address (URL) or another phone number, this information might help us investigate this further.

  Again, our sincere sympathies on this situation.

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20228224
  
  I am rejecting this response because: I have been depending on both Blue host (domain for my website) & wordpress (when the website needs update with website builder support) for 2 years. Have receipts of payments made to them for the support. What happened in this situation is that the website builder support person (Mr.O) connected with me (as usual) via GoTo meeting and started stealing my personal & confidential files that were not even displayed. What was displayed on the screen was my website that needed support to update. I saw many files flash by. Listed below are the two links that belong to wordpress and bluehost, respectively.

  ***********************************************************************************************************************************************************
  

  ***********************************************************************************************************************************************************************************************************************************************************************************************
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request #******* My name is ***, I'm a Happiness Engineer with WordPress.com and I'd love to help. Thank you for providing this information. This purchase was made on December 15, 2022 for the Premium plan for **************************************. It was purchased by the account larrystirz ************************** This was email received 5/25 from them.Since that time I have sent 3 more emails through ************************ as they requested and they do not answer.This account is for my dad who is 89 and being taken advantage of. He does not want or has ever used this service for years.I can provide POA if needed Please cancel and send proof

  Business Response

  Date: 06/14/2023

  Hello ********!

  I reviewed your email exchange with us. I was able to find two email messages sent by you to which we replied stating how to cancel the purchase on your own. 

  Given that you had provided the transaction details, we could have gone further and just turned off the autorenewal for the purchases and/or cancel them directly for you. We didn't do it back then. I apologize for the unnecessary longer wait on your end to get this handled.

  I went ahead and canceled the purchase so no future charges will occur. No refund is possible since all your emails have been received months after our 14-days-long refund period ended.

  I hope that solves the case for you.

  Thank you for speaking up and thus giving us an opportunity to improve our customer service.

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello WordPress,I created an account with the email address assigned to this bbb concern. I was using the beta version which locked me out of my working version (halotlc.vintage)I created this user name on ********************** I have not been able to login to wordpress and get my working layout which was extensive. I contact Wordpress support who had no access to the account and tried again with no success. Due to the fact this was a beta version, I fear that this might be a hard issue to resolve. I spent about 80 hours learning the process and building my site.How do I fix this? Contact online has no support to fix this problem.I have the choice of just dropping all the work and going some where else. Even if I pay online to fix the problem, the help has no access to my account and can not fix the problem. The problem is with the beta code allowing multiple accounts in the creating then assigning the main account to an area which was not the area worked on.I linked photos from Flickr so the load was light on WordPress and this work well. The issue I find is login to the right study.Thanks for looking into this.

  Business Response

  Date: 05/23/2023

  Hello there,
  
  Thank you for contacting us. 

  To check further on your inquiry with your website, please reach out to our Support team on ******************************** From there, we can check further and update you with our findings.

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20071743
  
  Thanks

  please excuse the delay as I will try to reach out again with the control number I received from BBB

  If I can determine the investment of the site and it works I understand that I pay for having it activated when ready.

  i also understood that beta is beta and what I had not tested was joining other packages to the build site.

  Thanks for the response, I hope I can get help to get my study back. I hope to access the right area with the help desk.

  Check To see if my issue is common among others. Let me know if you have any questions.

  Sincerely,
  ***************************

  Business Response

  Date: 05/31/2023

  Hello there,
  
  Thank you for contacting us.
  
  Our support team have reached out to you in your email address shared here to help you with your website and account access. This is the subject of the email `Regarding your recent complaint on BBE about your site and account access`. Please check and reply to our email so that we can help you with your issue.
  
  We can assist you from there and help you with the issues.
  

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find the study now in order.

  
  Sincerely,
  
  ***************************