Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sick and tired of reporting my stalker's hate shrine about me on your website: ************************************************ she has been posting pornographic threats about me and about VERY SMALL CHILDREN AND BABIES and animal abuse, and despite her violating your TOS, you have wrongly let this go on. You need to remove her account without any excuses.

  Business Response

  Date: 05/18/2023

  I'm deeply sorry to hear about the distressing situation you've described, and I can understand your urgency and frustration. Please be assured that at WordPress.com, we take violations of our Terms of Service very seriously, especially when they involve harassment, threats, or any kind of inappropriate content.
  
  While I cannot share specific details of our investigation or its results due to privacy policies, I can assure you that any content found in violation of our policies will be dealt with appropriately, which can include content removal or suspension of the offending account.  I understand how difficult and stressful this situation must be for you, and I want to assure you that we're committed to fostering a safe and respectful environment on WordPress.com. Your patience and understanding while we look into this matter is greatly appreciated.

  If you need any more assistance with this, please don't hesitate to reach us at **************************************************

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20054072
  
  I am rejecting this response because the offending content is still live ************************ dot wordpress dot com. This entire hate blog based on libel against me needs to be removed at once. Every single post has my name (Koriander *******) all over it with disgusting and distressing things attached.
  
  Sincerely,
  
  Koriander *******

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged by Wordpress for a total of $1,000+ and its causing other payments being returned. Theyve been contacted several times, as has my financial institution, to no avail. At first, I only asked the wrongfully taken moneys replacement. But after receiving continuous urges in moving forward, without regard to their error, I want all transactions forfeited. They have been notified. Additionally, theyve been advised in moving forward as they will be reported. Three charges due to be refunded, as nothing has yet to be set up or utilized.

  Business Response

  Date: 04/10/2023

  Hello,

  I've reviewed your account and see that we chatted with you last week to resolve an issue where the eCommerce hosting plan had been cancelled for the wrong site after a chargeback was issued with your bank. During the chat, it was our understanding that you wanted to keep the eCommerce hosting plan active for your ************************** site so that you could continue to sell products, but that you wanted to cancel the eCommerce hosting plan for the motherinthejungle.com site. The issue was resolved in the chat so that you now only have one active eCommerce plan on your ************************** site and no active hosting plans on the motherinthejungle.com site. Because you issued a chargeback on the eCommerce plan that was cancelled, the refund will be issued by the bank where you initiated the chargeback. If you have not received it yet, please contact your bank.

  If this is not what you wanted, or if you also wanted to cancel the eCommerce plan on the justdesshirts.com site, please let us know.

  Thank you!

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for advertised services, which was to be less than $3/month. I was charged over 80. I was redirected to another site where all kinds of confusing things were popping up on the screen. I was told I have a blogging site but it NEVER works at all, and there is a mess of confusion as to how to use any of it. I attempted to cancel my subscription many times in the last 2 weeks, but it now never lets me even log on, cannot recognize any of my emails accounts, and I get kicked off the site when trying to "chat". I sent a "chat" to cancel before I was kicked off again and it said it could not cancel my account, then redirected me in a circle to the same thing that did nothing to cancel. This is WordPress with Bluehost and it is an absolute nightmare of trying to cancel this completely false and very misleading advertisement to get a working blog. I want my information deleted from them after giving me a refund and stopping their billing.

  Business Response

  Date: 02/06/2024

  Hi there!

  This is the BBB page for WordPress.com, not Bluehost, so unfortunately we can't help resolve your issues with them as they are a separate company. If you are still having trouble and would like to consider us to host your site just let us know and we'll reach out directly by email with next steps. 

  All the best!

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending hundreds of dollars to setup my website with Wordpress, I was locked out of my website account. There is no way for me to reinstate access. Their system just runs me around in loops. I have tried everything to access my account and nothing works. they accepted hundreds of my dollars and then they locked my out of my account and made my website unuseable. If I put in my username and password, it tells me they are wrong. If I try to reset my password their system takes me to a non-functional page. If I click on support, it informs me that this company has NO support and leaves ALL of its support up to community members.This company is willfully scamming people out of hundreds of dollars.I demand IMMEDIATE access to my paid for products; OR I demand an IMMEDIATE refund of all funds provided to this company.

  Business Response

  Date: 11/27/2022

  Hi there! 

   

  Please note that we would never intentionally lock any WordPress.com users out of their account. I have also just tested our Password Reset Page and it is working as expected. It sounds like you have a purchase that needs attention. In that case, please send an email to [email protected] and include the unique transaction ID number found on your billing statement. With that information, we will be more than happy to help you regain access to your account. 

   

  Once you regain access to your account you will have access to all paid products. I hope that helps and our support team looks forward to hearing back from you! 

  Customer Answer

  Date: 11/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been with Wordpress since 2017 as they are the only platform that can handle our large website. Every year Wordpress rolls out a new update between October and December that causes business customers to lose money and have increased stress. Wordpress never announces the updates and denies them when you go to customer service. We have record of what happened each year, and this year was the final straw. After emailing them on Nov 2nd about having no scheduling feature among other things, we got no response for two weeks. When I finally escalated, I finally got through on chat to learn they had blocked me on chat and email with no intentions of solving the problem. Now they are saying I cant use customer service but my website still isnt working. A business cant block a paying customer from customer service, nor is it professional. If Im not going to get business level service, I should get a refund.

  Business Response

  Date: 12/04/2022

  Hi *******,

  We offered you a refund in an email sent on Nov 20.

  In case the email didn't reach you, I'm pasting a copy of it below. To reply, please respond to [email protected].

  I'll also contact you via WordPress.com to be sure you know there is a refund available.

  ----

  Although the refund window has passed, I can arrange for an exception to be made and to refund the $150 you paid on 2022-08-28.
   
  If you'd like to go ahead with canceling your plan and getting a refund, please cancel the plan from this page:
   
  https://wordpress.com/me/purchases/thegameofnerds.com/7778531
   
  Let me know once you've done that and I can issue the refund.
   
  Just to let you know, refunds usually take about ten days to appear on your statement. For credit card refunds, it may take up to 1-2 billing cycles for the refund to appear. If you paid by PayPal it's likely to be much quicker. 

  ----

  Customer Answer

  Date: 12/04/2022

   
  Complaint: 18442219
  
  I am rejecting this response because: I specifically asked for a call, not a refund. We wish to stay with Wordpress as it's the ONLY option we have as a small business, and they know this. We just would like the services that we are PAYING for. Wordpress continues to block us on chat, not answer emails for weeks on end, and offer no solutions after our original request was made on November 1st. I only got this refund email today. It's the first response in over 2+ weeks. Last year, we were told that they wanted to work with us to find these errors after YEARS of seeing the same pattern, and this year we've been just blocked and ignored. Since we've had Wordpress in 2017, we've always had the ability to call and schedule zooms with Wordpress ***************** I don't know what changed this year in terms of their customer service, but we were never notified. The emailing back and forth is not working and making customer's angrier especially when its taken 2+ weeks for a response. Then when customers escalate, they end up getting a Wordpress manager who assumes he has the right to just block paying customers from services they specifically pay for. We just want a clear answer on what's going on. Why Wordpress is continuing to act like we don't have a history? If you are rolling out updates and changing customer service options in business plans why are customers not being notified? All of this could have easily been solved weeks ago, if Wordpress was being a honest business and cared about its customers. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My organization used Wordpress.*** to setup a free website in the past. The only known person with login information passed away. We have tried to reclaim the account, but the only options to prove ownership involve using an email address to confirm ownership (which we no longer have as it was connected to our previous internet provider) or to use an account ID, which we also do not know if anyone has access to. The most recent secretary was dismissed and claims no knowledge of any records with this information. We have exhausted each option for account recovery on the wordpress website, even finding someone else who uses wordpress with a paid account to try contacting their live support, only to be told that they would not help us without proving ownership. We have been trying for months to determine a way to access the website to either permanently take it down or, even better, to make it useful again by updating data concerning prominently displayed employees that were fired and should not appear on the website. I am willing to provide verification that I am authorized to modify the webpage through the Washington secretary of state website as well as our internal meeting minutes, but I just need wordpress to communicate with me by understanding that I am unable to prove ownership through the 3 methods they list, primarily due to how we do not have access to the email account that was used to setup the website. Please help me in conveying my dilemma to them and hopefully establishing contact.

  Business Response

  Date: 11/20/2022

  Hi!

  > My organization used Wordpress.*** to setup a free website in the past. The only known person with login information passed away. We have tried to reclaim the account, but the only options to prove ownership involve using an email address to confirm ownership (which we no longer have as it was connected to our previous internet provider) or to use an account ID, which we also do not know if anyone has access to. 

  While we do sympathize with the difficulty you're facing in this circumstance, without some verification to prove account ownership, we absolutely cannot provide access to an account. This is for the sake of your privacy and security. When there are purchases on an account, we can use information from those transactions to verify your identity, but if there are no purchases, no access to the email address on the account, and no other distinct identifiers, there isn't much else we can do.

  > We have been trying for months to determine a way to access the website to either permanently take it down

  However, one thing we can do in these circumstances is make the site private, so that it is no longer accessible to anyone but authorized users. If you do discover account information down the line, you would still be able to log in and edit the details of the site, and in the meantime, it would be offline to the general public.

  If you'd like us to go ahead and proceed with this option, please respond to help@wordpress.*** with any information about the site so we can locate it, and let us know that you'd like to make the site private, perhaps with this same summary of events as you've given here. 

  Thank you!

  Customer Answer

  Date: 11/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  In your first statement you will not allow me to access the site because you cannot verify account ownership, but the second statement is that you would make the website unavailable to public viewing without being able to confirm ownership by your methods. 

  My organization has utilized this method of contact through the "help" email address and has not received any response. We have been on the phone with one of your representatives through a different account and were still not given any meaningful assistance. I need to have direct email or phone contact with someone who is willing to work with my concern, even if it just to shut down the account.

  I am listed on the Washington secretary of state website as connected to this entity. I can provide notarized statements of fact for identification. I can provide bylaws with meeting minutes showing that I am authorized to operate in this role of authority to access this account. I am willing to provide everything we have available to us, which is more than reasonable in lieu of an account number.

  I am fine with taking the site down so that there is no debate as to me chaning information on the site, but I need a direct person to contact rather than the general help email that has not rendered any positive progress thus far.
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 17 2022 Submit a cease and desist notification for trademark infringement Request to remove contents of the site www.awpwindowbreaker.com and its shopping cart in violation of my trade dress ********* (ref document of my trademark attached) by selling a counterfeit product (ref screenshot) of the American-made resqme tool (for more details, visit www.resqme.com - ref picture of the resqme tool attached).Automatic reply considering no infringement as long as we have not resolved the invalidation request of my trademark made by the infringer is resolved.Submitted multiple notifications on ****, 9/30, & 10/15 to remind Wordpress' legal department about the previous notice of infringement and confirm them that my trademark ********* remains valid and enforceable until and if this cancellation pending case is resolved (ref emails on pdf attached).

  Business Response

  Date: 11/02/2022

  Hello,
  
  We have reviewed this complaint and we're unable to determine whether there is merit to your claim.

  As mentioned previously, we are happy to comply with a court decision supporting resqme's position.

  Regards,

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WordPress and its' support is a joke. After noticing a series of unauthorized charges from another corporation on my acct, I decided to look through my finances from 8/21 - now . On 9/10/21, I was charged $300 by WordPress.com. Immediately, I felt completely foolish while trying to figure out what had happened. I'd used this service 2 times, but I found it lacking for my purposes. My understanding of WP was that as a basic template for dynamic websites upon which I could code. Furthermore, I was under the impression that I'd registered for a free subscription so I knew the $300 to be inaccurate. Under the erroneous perception that WordPress.com would do the appropriate thing here, I reached out to their customer service department to inform them of this & ask for a refund. I realized it was long past the 14-day refund period they claim which I believe is also completely absurd, but most companies are aware that mistakes happen & errors are made. This is 2022. People are busy. I'm a fulltime college student, member of 2 academic clubs, engaged, my partner has a 17-year old son, self-************* Uncle who's been like a father since my dad passed, had been diagnosed with pancreatic cancer. Forgive me for being a bit preoccupied! You'd expect a corporation like WordPress to be aware that circumstances sometimes cause things to slip people's mind. I could understand if I had a fully-developed website with high traffic, etc., However, the fact is that this "website" isn't even functional because the product was so unintuitive, not user-friendly and essentially useless for my needs. I mean you can code a static website w/ HTML5, CSS3, JS or ************************ & PHP for free. When inflation is skyrocketing, $300 makes a difference to the working ************** class. It's upsetting to see a corportation exploit people yet again. A 14-day return pediod is preposterous. You can't even learn WP in 2 weeks w/ it's overwhelming nature. I'm disputing w/ my bank currently.

  Business Response

  Date: 10/27/2022

  Hi *****,

   

  I'm very sorry to hear about the inconvenience this has caused you and I regret that we could not reach an acceptable resolution with you. We have followed up with you privately via your account email address and I urge you to reach out to WordPress.com support directly, should you require a prompt response. 

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18318203
  
  I am rejecting this response because: I've received no email from WordPress so I have no idea what they're talking about. I would like the $300 that was wasted to be refunded. It's quite evident based upon the reviews of numerous other customers on here that I'm not the only one who has experienced this organization utilize such horrible ethics. It's repulsive to see this, and I'd greatly like to see my money refunded for a product that was not the same as the advertisements describing it, results to underhanded tactics such as refusing to refund money to me along with others on here who and then proceeds to deny any wrongdoing. It's a truly sickening display of an absolute refusal to accept any responsibility on the part of WordPress. I have literally never had to file a report prior to this one because most corporations make an effort to hold themselves responsible when they're in the wrong. I didn't use the product, I was highly dissatisfied with the utter lack of usability, it doesn't meet my needs, the page upon which one cancels their account is in an inconspicuous spot so I couldn't even find it at first to cancel, and I want this company held accountable. Clearly, I'm not the only one so those are my reasons. This is clearly an unyielding trend at this point.
  
  Sincerely,
  
  ****************

  Business Response

  Date: 11/05/2022

  Hi there,
  
  I see we've responded to your query about cancellation and refund on 23rd Oct. As mentioned in the email annual plans cancelled within 14 days of purchase/renewal can be refunded as per our refund policy (https://wordpress.com/support/manage-purchases/#refund-policy ). I see the Business plan on your website was purchased in Sep 2021 and cancelled in Sep 2022.The plan was active for a little over a year and also, it was a more than one year ************. It is for this reason, I'm afraid we're unable to provide a refund.

  Please feel free to let us know if you have questions.

   

  Thanks,

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18318203
  
  I am rejecting this response because: as I've stated numerous times, the website was unsafisfactory for the purpose which I intended. This is absolutely incredible that a business is this adamant in its refusal to acknowledge its wrongdoing. The email which I received in September of 2021 contains no mentioning whatsoever of this return policy. Upon attempting to utilize the platform, I found it very difficult to use. I couldn't cancel the subscription because I couldn't figure out where the option to cancel the subscription was located on the WordPress website.

   

  I will include a copy of the email which I received which makes no reference whatsoever to WordPress' refund policy. What further frustrates me is to see numerous other complaints on here which are eerily similar to the one I'm making, yet WordPress refuses to acknowledge any error on its part? How is someone even supposed to know what the policy is if it's not included on the receipt? Lastly, as I said, although the subscription was cancelled after 1 year - the subscription wasn't even put to use. I didn't even have a website that was not even remotely complete because as stated above - I found WordPress lacking for my goals. My understanding of what WordPress was, was a website where I could get templates upon which I could design my own website. I wasn't looking for a content management system.

   

  Additionally, I've included the email with the receipt which makes no reference whatsoever to a refund policy, cancellation, etc.

  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dear ************************,i need some technical, phone help for my wordpress account.can you please call me at: **************?thank you,****** ******************* /hps

  Business Response

  Date: 10/26/2022

  Hello ******,

  Thank you for reaching out to us but we do not provide phone support for WordPress.com accounts at this time. We are happy to help you 24/7 if you reach out to us via chat or email at https://wordpress.com/help/contact (if you have Premium Support, you can access live chat). 

  Thank you for your understanding and we're eager to help! 

   

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

   

  they have failed to offer me proper support and i have NO link to use their free chat options.

   

  not fair

   

  ****** *******************

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with WordPress.org. (Some web hosting for which is ostensibly by BlueHost.com, ostensibly associated with WordPress.com.) PROBLEM-My username, password, and email address have been rejected on a particular WordPress generated site. This site has no email or phone numbers. It does have WordPress blog(s) that malfunction. Apparently, the last posting was in 2020. WordPress has not been helpful, although referring me to http://AfricanHebrewIsraelitesofJerusalem.com/wordpress/wp-login.php, as the link(?) proved to not exist. A "404 error". Yes, I have no patience with technology per se, and told WordPress so, harshly but without expletives. ACTION- Make. It. Function. Have WordPress volunteers (?) provide efficient, uncomplicated service, even at the free basic level. Have the contact "@" email addresses of all responsible persons clearly stated at the beginning of all WordPress client and administrative sites. ****************** was not in plain view on the WordPress sites.

  Business Response

  Date: 10/25/2022

  Hello
  
  
  > I opened an account with WordPress.org. (Some web hosting for which is ostensibly by BlueHost.com, ostensibly associated with WordPress.com.) PROBLEM-My username, password, and email address have been rejected on a particular WordPress generated site. This site has no email or phone numbers. It does have WordPress blog(s) that malfunction. Apparently, the last posting was in 2020. WordPress has not been helpful, although referring me to http://AfricanHebrewIsraelitesofJerusalem.com/wordpress/wp-login.php, as the link(?) proved to not exist. A "404 error". Yes, I have no patience with technology per se, and told WordPress so, harshly but without expletives. ACTION- Make. It. Function. Have WordPress volunteers (?) provide efficient, uncomplicated service, even at the free basic level. Have the contact "@" email addresses of all responsible persons clearly stated at the beginning of all WordPress client and administrative sites.
  
  
  Thank you for your feedback. I understand that you need help accessing the site `AfricanHebrewIsraelitesofJerusalem.com`. As you mention in your message, this site seems to be what we refer to as a self-hosted WordPress.org site that is hosted with Bluehost. As a result, we are unable to assist you with this request as we don't have access to WordPress sites that are hosted outside WordPress.com.
  
  
  You can read more about the difference between WordPress.com and self-hosted WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  
  I recommend that you contact the site owner or, if you are the site owner, Bluehost for help regaining access to the site. An alternative is to head to https://africanhebrewisraelitesofjerusalem.com/wp-login.php where you can try recover your password for the site by clicking on the "Lost your password?" link. This will then take you to an account recovery page for this site.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18293594
  
  I am rejecting this response because: THE **** REMAINS, I WENT TO www.AfricanHebrewIsraelitesofJerusalem.com, A CLIENT WEBSITE OF WORDPRESS. I TOUCHED THE LINK FOR www.WordPress.org. I ESTABLISHED AN ACCOUNT. UPON RETURNING TO www.AfricanHebrewIsraelitesofJerusalem.com, MY USERNAME, EMAIL ADDRESS, AND PASSWORD WERE NOT RECOGNIZED. AND THERE IS MORE. REGARDING THE WORDPRESS SITE, THERE IS APPARENTLY NO PHYSICAL ADDRESS  AND/OR PHONE NUMBER LISTED ON THE ***** A MR. ********* ******************** IS OSTENSIBLY IN CHARGE, BUT HIS EMAIL WAS NOT CLEARLY LABELED. I WENT TO THE Mullenweg.com PART, BUT THAT SITE IS NOT WORDPRESS RELATED. IT WAS JUST MY LUCKY GUESS WHAT "****"' SPECIFICALLY MEANT ON THE **** BOTTOM, MATCHING A NAME IN THE "OUR STORY" SECTION. THIS IS NOT LIKE "CONTACT US" IN CHARACTER. AS FOR THE CLIENT SITE, IT HAS NO EMAIL ADDRESS OR PHONE. (I AM DEALING WITH THAT MATTER VIA OTHER MEANS.) AS FOR WORDPRESS NOT HAVING ACCESS TO SITES HOSTED OUTSIDE WORDPRESS, I SHOULD NOW THINK IT PECULIAR THAT THE CLIENT SITE EVEN HAS A WORDPRESS LINK. I WILL CONTINUE TO TRY THE CURRENTLY NON-FUNCTIONAL LINK MENTIONED IN THE WORDPRESS RESPONSE.

  
  Sincerely,
  
  ***************

  Business Response

  Date: 10/30/2022

  Hi there!
  
  > THE **** REMAINS, I WENT TO www.AfricanHebrewIsraelitesofJerusalem.com, A CLIENT WEBSITE OF WORDPRESS. I TOUCHED THE LINK FOR www.WordPress.org. I ESTABLISHED AN ACCOUNT. UPON RETURNING TO www.AfricanHebrewIsraelitesofJerusalem.com, MY USERNAME, EMAIL ADDRESS, AND PASSWORD WERE NOT RECOGNIZED. AND THERE IS MORE. REGARDING THE WORDPRESS SITE, THERE IS APPARENTLY NO PHYSICAL ADDRESS  AND/OR PHONE NUMBER LISTED ON THE ***** A MR. ********* ******************** IS OSTENSIBLY IN CHARGE, BUT HIS EMAIL WAS NOT CLEARLY LABELED. I WENT TO THE Mullenweg.com PART, BUT THAT SITE IS NOT WORDPRESS RELATED. IT WAS JUST MY LUCKY GUESS WHAT "****"' SPECIFICALLY MEANT ON THE **** BOTTOM, MATCHING A NAME IN THE "OUR STORY" SECTION. THIS IS NOT LIKE "CONTACT US" IN CHARACTER. AS FOR THE CLIENT SITE, IT HAS NO EMAIL ADDRESS OR PHONE. (I AM DEALING WITH THAT MATTER VIA OTHER MEANS.) AS FOR WORDPRESS NOT HAVING ACCESS TO SITES HOSTED OUTSIDE WORDPRESS, I SHOULD NOW THINK IT PECULIAR THAT THE CLIENT SITE EVEN HAS A WORDPRESS LINK. I WILL CONTINUE TO TRY THE CURRENTLY NON-FUNCTIONAL LINK MENTIONED IN THE WORDPRESS RESPONSE.
  >
  >H Ragin Jr

   

  I hope I can help!

   

  The site www.AfricanHebrewIsraelitesofJerusalem.com is not hosted with us here at WordPress.com, but appears to be hosted through BlueHost. WordPress.org is an open-source software for creating web content, and can be hosted by any company in the world who wants to provide WordPress hosting, not just WordPress.com. This guide helps explain the difference between WordPress.com and WordPress.org in more detail: https://wordpress.com/support/com-vs-org/

   

  Since you mentioned you touched the link for www.WordPress.org and established an account, it sounds like you created an account through WordPress.org's site, in which case you could log back into that account here: https://login.wordpress.org/

   

  Logging in there won't get you access to the site you mentioned above, but you will be able to access the account you created originally.

   

  If you're interested in building a site with WordPress software and want to consider WordPress.com hosting to have more access to our team of support engineers, check out our plans and pricing here! https://wordpress.com/pricing/

   

  I hope this helps! Have a great day.