Complaints

This profile includes complaints for WordPress.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WordPress.com

  60 29th St PMB 343 San Francisco, CA 94110-4929

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  WordPress.com

  132 Hawthorne Street San Francisco, CA 94107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total rip off. I purchased a plan with a domain name. It stated I would have support if I had technical issues with this plan I purchased. Went to build my website, and no matter what theme I choose, there is a giant black box covering the entire page except one inch at the top. Can't design a website when I can't even see the website page. I attempted to email support, since this plan says it comes with support. It would absolutely not let me contact Wordpress in any way. All it would do is send me to an ** bot who told me it was a technical issue and to reach out to Wordpress, and then it would give me directions to reach Wordpress. When I followed the directions, all it did was open the same window with the ** bot, meaning it was an endless loop with no answers. Even if the plan doesn't include support, if THEY have a glitch, I should be able to reach someone to fix it instead of leaving me to figure out how to fix their own technical issues. So, I cancelled my purchase. It will NOT let me cancel the domain so I can use it on another web building platform that actually works. I can only use another service now if I subscribe to an expensive plan where I can import a domain from elsewhere. So, after this total nightmare, I now don't get to have the name for my website I selected even though I own and paid for it unless I want to continue using Wordpress and have a big black box over my website. And I don't want a different name. I want this one. Wordpress makes users figure out technical issues caused by Wordpress, has ** bots that don't answer questions, and provides absolutely no means of reaching them if you need help due to their own technical issues not caused by the consumer.

  Business Response

  Date: 11/16/2023

  Hi ******.

  I see we have responded to your public forum request here: ********************************************************************************************************

  Live chat support on Premium plan is available 24/5 on weekdays, and you can connect with us on *********************************** !

  Live chat is currently closed from November 11 21, but you will still be able to send us an email from the above and we will reach out as perks of your Premium plan!

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20859895
  
  I am rejecting this response because:

  I have already cancelled my plan due to the fact I was told I would have support and was not given it. An AI Bot and a community forum is not live support. At All.

  As I stated in my complaint, you will not release the domain I purchased, even though it did say I would have 96 hours to get a refund. I now cannot use my domain name on another platform without paying for a very expensive plan. Since you did not provide the support you said you would, and I cancelled well within the allotted time frame, I want my domain name refunded and cancelled so I can use it elsewhere. Your response stated a 10 day window when live support is not even available. You did NOT mention that would be the case before I purchased the domain and premium plan. Wordpress used to have pretty amazing customer service. That obviously has changed drastically. You promised live support, and you didn't provide it. I shouldn't now be stuck paying a much higher price on another platform to import the domain I purchased over you not offering what you said you would when I purchased it. I literally cannot even build the website now because I can't afford an increased price on other platforms to import the domain I purchased via Wordpress. You offered specific services and immediately failed to provide it. So, I want a FULL refund so I can use another platform that actually provides what they say they will, which is not unreasonable to ask.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/26/2023

  Hi ******, 

  In our public support guide at ****************************************************************************************, we mention that live chat may be subject to closures. During these times, email assistance is always available. 
  
  When a domain name is canceled, it isn't automatically released to be used at a different registrar (see: ***********************************************************************************************************). Newly registered domains have a transfer lock in place for the first 60 days of purchase. After that, it can be transferred to another registrar. The transfer lock on your domain will expire on 2024-01-11. The good news is that in the meantime, you can use it with a different host by pointing the domain's nameservers to the new host: *******************************************************************

  We also provided more information in your support ticket with us. We replied to that email on November 17, 2023. 

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother made a post about me in ************************************************************************** ***********. she included my full name, location, and a letter i had written her. This post made me lose my security clearance. I no longer speak to my mother nor do i have a way to contact her. I need this unauthorized personal information about me to be taken down as it is my Intellectual Property and my likeness. This information directly puts my life in danger as i am now a private security contractor overseas. I reached out to wordpress customer service multiple times but they refuse to remove the post about me.

  Business Response

  Date: 11/10/2023

  Hi,

  Thanks for reaching out.

  I'm sorry to hear about what's happening. I totally understand your frustration and I'm here to help.

  I checked your account history based on the email address you provided but I couldn't find any recent support interaction in our systems. Moreover, this complaint didn't include the website or the *** in question. In order for us to be able to support you at the best of our abilities and investigate this case, I kindly ask you to send us an email at ********************************** and provide us with as many details as possible. We'll follow-up there.

  I appreciate your understanding and cooperation. See you on our official support channels.

  
  Best regards,
  ***** Happiness Engineer @ Automattic

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled an account with them over a year ago. They continue to charge me even though the account shows I have nothing active. Because of this status i'm not allowed to use the chat system that would allow me to reach them. Essentially they are charging me with no way of contacting them.

  Business Response

  Date: 11/13/2023

  Hello

  Thank you for your message. Please would you contact us using our usual support channels here: ************************************************************

  I do see that there was a charge on what appears to be your account recently, and that charge has been disputed. We can discuss this further with you directly by email. Please be sure to email us using the same email address you use with your WordPress.com account.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My website has been managed through WordPress for a couple of years now. Recently, I stopped receiving email notifications for new orders. I have tried repeatedly to contact WordPress for support, but they have not responded to my emails nor do they have a phone number listed on their website. In fact, the phone number listed on the BBB website is for another company, which is very concerning. I have searched for hours looking for any other contact information for them but to no avail. I simply want to ensure I receive notifications for all new orders. We've set everything up correctly but it's still not working. This must be resolved!

  Business Response

  Date: 11/10/2023

  Hi,

  Thanks for reaching out.

  I'm sorry to hear you're experiencing issues with your WordPress.com website. I totally understand your frustration and I'm here to help.

  I checked your account history and couldn't find any recent support requests on our system related to your site.
  In order for us to be able to support you at the best of our abilities and investigate what's going on, I kindly ask you to send us an email at ********************************** and provide us with as many details as possible. We'll follow-up there.

  Otherwise you can log into your WordPress.com account and contact us via live chat, which will verify you as a user and speed-up the process.

  I appreciate your understanding and cooperation. See you on our official support channels.

  
  Best regards,
  ***** Happiness Engineer @ Automattic

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Wordpress blog for over 10 years. My blog is used for informational purposes, spanning several audiences. I have always had a great relationship with Wordpress and have recommended them to hundreds of people over the years and even helped over a dozen people set up their own accounts and get started.Starting at the first of August 2023, an update the Wordpress team did, affected my site. It messed up hundreds of pictures in my blog and won't allow me to add more pictures. I have been emailing help for weeks and weeks now. I'm continuously told since I don't have a premium plan, they can't help me. I need to upgrade. I understand business evolves and I'm not grandfathered in (because you used to help for free accounts), but I think it's unethical that a code change broke my page and you won't fix it (or tell me how to fix it), unless I pay. Again, I have given you countless praise and promotions for nearly a dozen years and now I get stuck with a broken webpage.

  Business Response

  Date: 10/04/2023

  Hi there,

  We're happy to address your concerns. Please note that we do not make changes to a site with explicit permission from the site's owner. It sounds like you're experiencing an issue with a retired theme. Retired themes can often cause hiccups like the one you're describing since they contain outdated technology and possibly unsupported features. To determine if your site's theme is retired, visit *********************************************, select the three horizontal dots next to the "Active" button of your current theme, and then select "Info". If you see a message that says "This theme is retired", then yours is a retired one. 
  
  We recommend considering an alternative theme if youd like to switch to an improved experience using our Block Editor features. Our recommended themes (located at *************************************) include full support for the Block Editor, with all the flexibility this editor offers. You can still keep your theme but please bear in mind that because it doesnt support the Block Editor, it wont offer you the same options as the themes that do support the Block Editor.

  For users on a free plan, support within our public forums is available. Our Happiness Engineers also work in the forums so you'll still be receiving support from our staff. To start a forum topic, you can visit ************************************** and select "Add new topic" to write your inquiry. You can view all the different levels of support based on your plan at ******************************************************************;
  
  We hope you find this information helpful.

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20654203
  
  I am rejecting this response because:

  This is the first I've heard of a retired theme.  Why?  This is terrible timing.  I have an interview next month with a TV station, showcasing my research on my topic and how TV viewers can go to my page for more information.  So, now you are telling me this is retired.  Can I quickly and accurately update this theme?  I am very disappointed in the canned answers instead of helping me.  Yes, I have put my question on the public forum over 2 months ago and not the first response.  That is a terrible way fish for answers.

  Since you won't dedicate an engineer to assist me, I suppose I will find a new blog site and begin the tedious task of moving my pictures.   Is there a bulk export available?  Or is there a better and quicker way I can update my theme?

  I need help now and your robots have not been helpful at all.  I need a real engineer to help.

  **************************

   

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/15/2023

  Hello!
  
  > This is the first I've heard of a retired theme.  *************** design is an area that is continually evolving, thanks to trends, tastes, and new technologies. Website owners tell us how important it is for their site to look fresh and modern, which is why we make sure that all WordPress.com themes reflect modern web design standards and practices.
  
  Occasionally, we retire themes because updates to web technology make old themes outdated both visually and functionally. A theme may be retired if its design has become old-fashioned or it uses certain features that are no longer supported.
  
  When deciding to retire a theme, we do not do so lightly. We carefully consider every theme available on WordPress.com to ensure you have a high-quality selection to choose from.
  
  > Can I quickly and accurately update this theme?
  
  You can use the search field on your Themes page (*************************************) to find for a replacement for your retired theme. Click on the filter options available below the search bar or type directly into the search field to filter by specific features or subjects, or by the number of columns the theme natively displays, to select a new theme similar to the retired theme.
  
  > Is there a bulk export available?
  
  Our Export tool allows you to export your site content: **********************************************
  
  > Or is there a better and quicker way I can update my theme?
  
  As mentioned above, you can check your Themes page (*************************************) to see 
  
  > I need help now and your robots have not been helpful at all.  I need a real engineer to help.
  
  As previously mentioned, our support options are outlined here: ************************************************************
  
  For users with free sites, help is available through the WordPress.com forums. For users with any paid plan, help is available through our email support. Users on the Premium or higher plans have access to live chat support. You can contact our support staff using the steps outlined here: ************************************************************#how-to-contact-us
  
  We hope this is helpful.

  
  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, 2023 I paid $51.66 to wordpress.com so that I could build my own website using their platform. In the 24 hours since they accepted my money I have not been able to access my account. In fact, their website tells me that I do not have an account. I have spent 5 hours over the last 24 hours trying to reach wordpress by email, I have scoured their website trying to access my account--none of this has been successful.

  Business Response

  Date: 09/18/2023

  Better Business Bureau
  PO Box 191279

  *****, ** *****
  
  Re: Complaints Addressed to ******************************* Concerning "WordPress Website Builder"
  
  Dear Sir/Madam,
  
  I am writing to formally address and clarify the ongoing correspondence I have received from the Better Business Bureau in connection to complaints associated with "WordPress Website Builder."
  
  To set the record straight, I wish to unequivocally state that I have not been affiliated with, nor maintained any operational control over, the aforementioned company for a period exceeding eight years. Any involvement I had with "WordPress Website Builder" ceased during that time, and the business was subsequently transferred to the jurisdiction and management of Wordpress.org, a prominent and globally recognized organization.
  
  It is evident upon even cursory inspection that attempts to access the domain "wordpresswebsitebuilder.org" the sole enterprise I once owned under the banner of "WordPress Website Builder" now redirects users directly to Wordpress.org's domain. This is an irrefutable testament to my disassociation from the operations, management, and any potential issues that *** arise from the *************.
  
  Given the above, I find it both erroneous and distressing to continually receive complaints that are clearly misdirected and unrelated to my personal or professional interests. This constant misdirection has caused unnecessary inconvenience and stress, and I perceive it as bordering on harassment.
  
  Consequently, I formally request the following:
  #1 Immediate cessation of all correspondences and communications directed to me in relation to "WordPress Website Builder" or any alleged associated grievances.
  #2 A thorough review and rectification of your records to ensure my personal information is disassociated from "WordPress Website Builder."
  #3 Prompt deletion and purging of any and all data that connects my identity to the aforementioned business.

  
  I strongly urge you to redirect all relevant complaints and queries to Wordpress.org, the legitimate entity responsible for the domain and its associated operations.
  
  Should you require any further clarification or documentation to validate my claims, I am willing to cooperate fully to expedite the resolution of this matter.
  
  Thank you for your attention to this serious concern. I trust that the Better Business Bureau will act diligently and judiciously to rectify this situation promptly.
  
  Sincerely,

  *******************************

  Business Response

  Date: 10/02/2023

  Hi there.

  > On September 11, 2023 I paid $51.66 to wordpress.com so that I could build my own website using their platform. In the 24 hours since they accepted my money I have not been able to access my account. In fact, their website tells me that I do not have an account. I have spent 5 hours over the last 24 hours trying to reach wordpress by email, I have scoured their website trying to access my account--none of this has been successful.

  We'd love you to be able to regain and restore access to your WordPress.com account! To start, what is the name of your site and domain you have registered on WordPress.com? Which web browser did you used to create your account back then? Are you still logged in when you visit ********************************* ?

  As you have paid $51.66 to WordPress.com, you will see a "transaction ID" on your bank statement, in which you can use to locate the charge made on WordPress.com in the link below:

  **************************************

  You can find more details in the link below on how "Transaction ID" looks like on credit card statement.

  *************************************************************************************

  Feel free create an account recovery form with all the available information above so we can reach out to you.

  ******************************************************************************

  You can also connect with us directly on *********************************** and one of our Happiness Engineers will connect with you.

  Looking forward to hear again from you soon!

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning (9/13/2023), I received notification from WORDPRESS that my domain was set to expire in ******************************************************** not. This email was sent at approximately 6:30 a.m. Approximately 2 hours later, WORDPRESS unilaterally charged me for the renewal before: (a) I read the aforementioned e-mail; and (b) well within the 30 day renewal period. I did not authorize the renewal and when I disputed the charge WORDPRESS canceled my account stating that it would not refund my money. Again, the charge was unauthorized. More importantly, shady business practices.

  Business Response

  Date: 09/25/2023

  Hi there,
  
  We have taken a look at your complaint and responded to you at your WordPress.com account email address - ******************* with all the details.
  
  Since you had auto-renewal turned on for the subscriptions, they were automatically renewed. Also note that we run auto-renewals 30-day before expiry to avoid last minute issues and to give enough time for the site owners to renew the subscription in case of auto-renewal failures. So, we did not process unauthorized renewals.
  
  Please respond to the support ticket we sent you for further clarification.
  
  Regards,
  WordPress.com Support

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20596989
  
  I am rejecting this response because:

  WordPress sent an auto-renewal reminder to my e-mail account stating that I had thirty (30) days to renew - or not.  Approximately two (2) hours after sending this e-mail, and before I had even seen it, WordPress automatically renewed my account before I could take any action - or not.  That's shady and not consumer friendly.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from the *** that my social security number was used to setup up an account with woocommerce. Apparently someone stole my identity and made $31,000 using woocommerce. Now the *** wants me to to pay income tax on the money someone else received! I cannot get a hold of anyone at woocommerce to sort this out! I have sent countless emails pleading for someone to get back to me so I can obtain some kind of documentation to prove to the *** this was identity theft. There is no phone number to contact them listed anywhere in their website. Only a useless email address that sends back an automated reply stating that they are very busy! PLEASE HELP! The *** wants me to pay them $15,000 in a week.

  Business Response

  Date: 09/05/2023

  Hi there,

  Just wanted to confirm that we already discussed this over an email and the matter seems to be resolved for now. If you need anything else, don't hesitate to reply back to the email. 

  Best,

• Initial Complaint

  Date:08/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WOO COMMERCE BACKED A COMPANY CALLED ****** OFFICIAL THAT IS A SCAM **** THAT TOOK 163 DOLLARS FOR SHOES HE NEVER GOT AND IN THE CONFIRMATION E MAIL IS WOO COMMERCE AT THE BOTTOM MY SON HAD TO START SCHOOL WITH OLD SHOES AND THE **** FOR ****** OFFICIAL IS A SCAM AND A PHONY ORDER NUMBER WAS GIVEN HOW CAN WOO COMMERCE EVEN ATTACH THERE NAME AT ALL MY SON IS HURT BEHIND THIS AND OUT OF HIS MONEY SHAME ON WOO COMMERCE FOR SUPPORTING THESE SCAMMERS

  Business Response

  Date: 09/03/2023

  Hello there, 

  Can you please share the exact *** of the domain of the site with the problem? Unfortunately the name ******* OFFICIAL" does not help as it's not unique. However, if you can provide the *** of the site, we could investigate more. Maybe it's something like www.jordanofficial.com or similar. 

  Check your email of purchase confirmation to search for the domain name and we will take a look at this site to see if we can solve the problem. 

  Thank you.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year, I attempted to start a business page on WP because my personal site was getting attention. It was supposed to be for T-shirts. I did use the site to advertise some shirts, to let my other subscribers know what was coming... It got attention. However, the site setup is so disorganized it's hard to believe anyone can make a profit on a WP site, and it's no wonder they're pushing for subscriptions toward blog pages. Anyway, I cancelled the site last weekend for both the .blog and the .com setups. The site name was previously purchased and submitted for legitimate business name and tax purposes--keeping on the up and up. I finally got so frustrated, not being able to get beyond their AI "consultants," I opted for email, and was stunned to get an immediate response! SURPRISE! AI again! I understand they still have a couple of days to get that sizable refund in my bank, but how in the h*** can I do business, much less set up my site elsewhere, if I can't get possession of the *** information? I have no idea how many times I've attempted, but I am aware that hours of irreplaceable time has been involved that I'm unable to collect pay for. This is by far the worst experience I've had with any website that's supposed to be able to create an income. Not only have months been wasted, but the past week trying to undo it ---AI CONTINUES INTERCEPTING, and ALL of the monies should be returned, due to this ungodly nuisance of lacking customer support.Also, I've notified them, without response, that my banking info has changed. Until I can speak with someone, I won't get the return anyway.... so far beyond ridiculous I can't put it into words, and I'm a writer. ********!The attached the ONLY "access" to my website.

  Business Response

  Date: 08/15/2023

  Hi, 

  I understand that you've canceled your WordPress.com website and domain names due to the difficulties you encountered while setting up your business page. It's disappointing to hear that our platform didn't meet your expectations, and I'm truly sorry for any inconvenience this has caused you.

  Regarding the *** information and domain ownership, having control over these aspects is important, especially when you're considering moving your website elsewhere. However, since you've canceled your domain names, the only option to regain control is by restoration of these domain names which comes with an additional cost of $80 per domain.

  If you decide you wish to restore your domain names and regain access to your website's *** information, please feel free to contact us.

  I also want to address your frustration with our customer support system. It's clear that the interaction with our AI consultants didn't provide the level of assistance you needed. Please know that we are continuously working to improve our support systems and provide more personalized assistance to our users.
  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20422557
  
  I am rejecting this response because:

  The AI messages which I complained to shouldnt be offended, as AI has no feelings, so no one is truly upset.

  The information posted on my Mother in the Jungle blog via Wordpress simply states relevant facts about your payscale, phone numbers, email addresses, and other useful information found on public websites. Im sure theres moreand Im quite a good research freak. ?? 

  However, ************ told me that she would reinstate my domain so it could be transferred. If you pull up my file, youll see the reference. However, if you need me to show that letter to everyone on the BBB page or on the my blog, I can do that for you. Let me know what you would like to do, or I can figure it out on my own. Im a fairly dedicated worker.

  In the meantime, youre encouraged to keep your eyes peeled about any factual reports concerning anyone else Ive encountered from Wordpress who feels Im doing anything wrong. (Imagine, asking me for $80 more when you just stole $360 from me.) ?? Youre cute.

  Im certain youre as nice as *****, not at all like Afzal_Pansuvi, and youll do your very best to help me out with this unfortunate incident weve found ourselves in. 

  Unfortunately, Ill be turning down your generous offer to reinstate my account for $80 so that I can transfer it. Its logical that if Wordpress CAN activate my site for an $80 profit, they could activate it for a transfer as was offered earlier, right?

  Just DesShirts will need to be reactivated and transferred to avoid further action.

   Oh yeah, good work adding in the time clause beneath each of the website packagesfinally.

  I guess I protected someone, eh?

  So, Mother in the Jungle wont expire until February, ****. Is that right? Because as long as I am able to prove everything Im sayingwhich I am, my site, Mother in the Jungle, will be posting quite regularly. Fun posts, I hope, later.

  Your valiant efforts in protecting your own income not really appreciated. Talk to you soon?

  Sincerely,
  
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